Service Operations Advisor
8 days ago
Houston
Job DescriptionDescription: ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent scheduling, and revenue-focused service recommendations. This role serves as a primary connection between the Service Department and its customers, leveraging CRM systems, AI-assisted communication tools, and dealership platforms to deliver timely, accurate, and professional service coordination. We are seeking an experienced, high-performing individual who thrives in a fast-paced, results-driven environment and is committed to long-term career growth within a growing organization. Responsibilities • Maintain a friendly, professional demeanor while assisting customers with vehicle service and maintenance needs., • Timely answer inbound phone calls and texts, including interactions supported by AI communication tools., • Conduct outbound calls to drive appointment scheduling and follow-up activity., • Efficiently schedule service and follow-up appointments based on customer needs and shop capacity., • Obtain and verify customer and vehicle information accurately., • Listen to customer needs and clearly document all vehicle symptoms exactly as described by the customer., • Review vehicle repair history and records to help determine recommended maintenance based on vehicle age, mileage, and history., • Recommend additional services, products, and maintenance solutions to support service sales and revenue targets., • Verify warranty and service contract coverage by examining records and documentation and explaining applicable provisions., • Provide expert product and service knowledge, directing customers to the appropriate dealership resources when needed., • Communicate with the Parts Department to coordinate and bring customers in for Special Order Parts (SOR) appointments., • Utilize CRM systems daily, accurately tracking and recording customer interactions to support efficient service operations., • Work collaboratively with other representatives in a team-oriented environment built on mutual respect., • Participate in team meetings and process development initiatives, fostering strong working relationships with colleagues and dealership management.Requirements:, • Past experience as a Service Advisor, Lane Manager, Service Consultant, or similar role preferred., • Very energetic personality with a strong customer service mindset., • A desire for a long-term career with a growing organization., • Personal and professional integrity., • Strong communication, interpersonal, and organizational skills., • An attentive listener who values empathy and customer-focused service., • Strong computer skills and willingness to learn new programs., • Proficient with Microsoft Office, CDK, and CRM tools, with strong multitasking ability., • Dedicated work ethic with the ability to thrive in a fast-paced, results-driven environment., • Team player with enthusiasm, reliability, and a positive attitude., • Open to constructive feedback and committed to performance improvement and development., • Flexible with scheduling, including availability to work weekends and holidays., • Organized and detail-oriented, maintaining a clean and professional work environment.