Branch Manager
hace 4 días
Lansing
Job Description Branch Manager – HVAC Distribution Location: Lansing, MI Type: Full-Time, Onsite Salary Range: $80,000–$100,000+ base + annual bonus + merit increases + Christmas bonus About the Opportunity Now is an exciting time to join one of North America's largest HVACR wholesale distribution organizations. We're looking for a hands-on Branch Manager to lead our Lansing location and build upon a strong culture focused on exceptional customer service, employee development, and operational excellence. This is not a desk-only management position. We're seeking a servant leader who enjoys coaching people, developing talent, building customer relationships, and isn't afraid to step behind the counter or lend a hand in the warehouse when needed. While experience in HVAC distribution is highly preferred, we are open to leaders from other wholesale distribution or skilled trades industries who bring strong leadership, customer service, and operational management experience. You'll lead a team of approximately 14 employees while partnering with outside sales, warehouse operations, and customer service to ensure the branch continues to grow through outstanding service and teamwork. What You'll Do • Lead and develop a high-performing branch team through coaching, accountability, and servant leadership, • Create an outstanding customer experience for HVAC contractors, technicians, and trade professionals, • Support customers both in person and over the phone while assisting during busy periods as needed, • Partner with Outside Account Managers to identify customer needs, grow sales, and strengthen customer relationships, • Hire, train, mentor, and develop employees while creating opportunities for advancement, • Foster a positive, team-oriented culture built on collaboration, respect, and continuous improvement, • Oversee daily branch operations including customer service, warehouse activities, inventory, shipping, receiving, and order fulfillment, • Manage branch scheduling, staffing, and cross-training to ensure operational success, • Monitor branch performance, sales goals, profitability, and operational efficiency while implementing improvements where needed, • Ensure inventory accuracy through cycle counting, proper receiving, and warehouse best practices, • Maintain a safe workplace and ensure compliance with OSHA and company safety standards, • Manage branch expenses, cash handling, equipment maintenance, and facility appearance, • Resolve customer concerns professionally while balancing customer satisfaction with company policies, • Lead by example by stepping in wherever needed to support the team and customers What You Bring • 5+ years of leadership experience in branch management, wholesale distribution, or a similar operational leadership role, • Experience within HVAC, refrigeration, plumbing, electrical supply, industrial distribution, building materials, mechanical products, or other skilled trades distribution strongly preferred, • Leadership experience in automotive parts distribution or similar customer-focused distribution environments will also be considered, • Strong customer service mindset with a passion for building long-term customer relationships, • Proven ability to coach, mentor, and develop employees while creating a positive team culture, • Experience managing warehouse operations, inventory, shipping/receiving, and distribution processes, • Understanding of branch financial performance, budgets, and operational metrics, • Comfortable using ERP systems along with Microsoft Excel, Word, and Outlook, • Excellent communication, problem-solving, and organizational skills, • High School Diploma or GED required; college degree in Business or a related field is preferred, • Ability to lift up to 70 pounds occasionally and work throughout a warehouse and showroom environment What We Offer • Competitive base salary of $80,000–$100,000+ depending on experience, • Annual performance bonus, • Annual merit increases, • Christmas bonus, • Medical, dental, and vision insurance, • 401(k) with employer match (Traditional and Roth options), • Employer-paid life insurance, • Paid Time Off, • Paid holidays, • Flexible Spending Account (FSA), • Telehealth services, • Employee discounts, • Scholarship opportunities for employees and their children, • Bi-weekly payroll, • Monday-Friday schedule with excellent work-life balance, • Long-term career growth with an established and growing industry leader