Trabajos call center en Rancho Cucamonga, California - Page 2Crear alertas

Job Description • Join Our Team of Highly Talented and Committed Clinical Professionals * Founded in 2014 in San Francisco Bay Area, Neogen Care’s vision is to transform the way healthcare is provided and received by patients in the home. We strive to improve the quality of your life with our team of specially trained nurses, therapists and reliable caregivers. As a leading provider of medical and non-medical home care services we will continue to contribute to the future of our community and support healthy lifestyles. Neogen Care is a will established Home Health Care agency with patients throughout the California Bay Area, greater Los Angeles, Ventura, San Diego, Orange, San Bernardino and Riverside counties. Our agency is fully partnered with Kaiser Permanente as our primary client. We share Kaiser's culture and vision to provide patient centered care with a strong focus on quality throughout our patient care operations. We have a strong compliance history of successfully passing CHAP surveys and client audits; and operate with ethics at the center of our Core Values. We are looking for an RN Clinical Supervisor to join our fast-growing team. Become part of a notable company and help us achieve our goals! Pay: $105-120,000 annual base salary plus benefits! BENEFITS: • Paid Time Off, • Paid Holidays, • Sick Time, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • 401k The Neogen Care Clinical Supervisor - Home Health directly supports the Director of Patient Care Services (DPCS) in leading the development of all Neogen Care home care service capabilities and the overall direction of home health clinical services. The Clinical supervisor helps the DPCS to establish, implement, and evaluate processes, procedures, goals, objectives, and quality assurance for Neogen Care home health services to meet and promote organization vision, mission, philosophy, and quality standards. ESSENTIAL FUNCTIONS: Under the direction of the DPCS: • Coordinate and lead direct and indirect patient care services provided by Neogen Care clinical personnel within their assigned area., • Provide guidance to and counsel clinicians and therapists in their continually improving all aspects of home health care services., • Lead and manage clinical teams., • Assess, plan, implement, and evaluate patient and family/caregiver care for Neogen Care clinical personnel in their assigned area., • Evaluating the performance of Clinical and Nursing Supervisors and field clinicians and therapists to implementing corrective measures to optimize their performance., • Conduct annual clinical performance evaluations, or more frequently if indicated, initial critical skills verification, and annual skills verification., • Train clinicians to ensure the proper and accurate submission of patient care charts via an electronic charting system (Kinnser) within CHAP and HMO client requirements., • Participate in orientation and training of new organization personnel, to include Critical Skills Checks, EMR training, and clinical training., • Plan and conduct in-service training and field training., • Conduct required field supervisory visits to evaluate and monitor field clinicians' performance and assess skills., • Assist with the evaluation of organization performance via performance improvement programs, productivity evaluations, and quarterly and annual reviews. Assure the quality and safe delivery of home health services provided by Neogen Care., • Assure compliance with local, state, and federal laws regarding licensure and certification of organization personnel and maintaining compliance with CHAP Home Care standards., • Providing oversight of patient care services and personnel in their assigned area to include the scheduling of patient and personnel assignments; coordinating patient care; coordinating referrals; assuring patient needs are continually assessed; and assuring the development, implementation, and updates of individualized plans of care., • Be available on call one weekend per month on a schedule to take calls and handle or elevate emergent patient care issues., • Through overall efforts to train and mentor clinicians, prevent patient complaints. Support responses with short term and long-term plans for resolution., • Closely follow QAPI programs to completion., • Must be a Registered nurse (RN) with current licensure to practice in the state of California., • Minimum of Associates Degree in Nursing. Undergraduate (BSN) degree in Nursing from a program accredited by the National League for Nursing and graduate degree (health care) a plus., • Minimum of one (1) years’ supervisory experience in the health care field within the last five (5) years., • Knowledge and expertise in clinical decision-making for the patient population., • An understanding of Quality Assessment reviews., • Demonstrated ability to effectively supervise and direct professional personnel., • Excellent observation and verbal and written communication skills., • Excellent customer service and interpersonal skills., • Ability to work with high degree of precision and attention to detail to achieve accurate and timely delivery of services and to follow up and close out all open cases., • Ability to work efficiently with typical office computer software programs (MSWord, Email, etc.); and ability to efficiently use an electronic health care charting system. COVID-19 considerations: Neogen Care, an essential health industry company, practices all protective measures recommend by the WHO, CDC, state, and county to safeguard our employees and patients from COVID-19 exposure to include: screening, testing, PPE, social distancing. #NCRN

Job DescriptionDescription: We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support.This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry. Key Responsibilities • Provide inbound phone support to patients, including:, • Appointment scheduling and follow-ups, • Medication refill coordination, • Basic inquiries regarding lab results and services, • Handle an average of 80 calls per shift while maintaining quality and accuracy, • Document interactions clearly and comply with service and data standards, • 80,000 – 100,000 PHP monthly salary, • Permanent work-from-home setup, • Structured career growth and leadership pathways, • Support a global healthcare services teamRequirements:, • Fluency in Mandarin Chinese and English (spoken and written), • Previous experience in customer service, call center, or patient support is an advantage, • Reliable home office setup (stable internet, computer, headset), • Willingness to work night shift (12:00 AM – 9:00 AM PH time)

DOE / Health-Dental-Vision-Life-FSA-HSA / 401(k) plan - As a Call Center Representative, you will: Assist customers with inquiries and concerns through multiple communication channels including phone, email, and chat; Provide exceptional customer service by actively listening, empathizing, and findi

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If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market

We believe in building a positive and collaborative culture that prioritizes trust, communication, and person-centered care.