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Job DescriptionSalary: PHP 340.35 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Appointment Rules Verification Specialist ALTERNATE TITLE(S): Scheduling Compliance Coordinator, Intake & Verification Analyst COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Operations DEPARTMENT: Scheduling UNIT: n/a BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: Monday Friday, 8:00 AM EST 5:00 PM EST ACCOUNTABLE TO: Chief Operations Officer (Chief Executive Officer in the absence of the Chief Operations Officer) ACCOUNTABLE FOR: Managing the daily operations of the Scheduling Department, ensuring accurate, timely appointment scheduling, staff oversight, workflow optimization, and cross-departmental coordination to meet organizational scheduling and compliance standards. CLASSIFICATION: W8BEN COMPENSATION RANGE: PHP 340.35 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Scheduling Department Manager is responsible for leading the departments daily operations, developing efficient scheduling procedures, and managing a team of schedulers and specialists. This leadership role ensures that all scheduling activities are performed accurately and in alignment with clinical and operational objectives. The manager works collaboratively across departments to optimize appointment workflows, support staff development, and promote accountability and transparency in scheduling processes. SCHEDULED DUTIES AND RESPONSIBILITIES: • Lead the development, implementation, and refinement of scheduling processes and protocols, • Establish weekly and monthly reporting systems for individual team members to track progress and productivity, • Delegate responsibilities and monitor completion of assignments, ensuring alignment with departmental goals, • Mentor and train scheduling staff on internal procedures, software tools, and compliance requirements, • Conduct performance evaluations, provide feedback, and address performance or behavioral concerns with corrective action when necessary, • Monitor team performance and offer ongoing guidance and development support, • Participate in daily huddles with DSP/CPRS staff to review the agenda and address appointment-related concerns, • Manage and organize incoming and outgoing departmental communications via email, chat, text, and phone, • Oversee prescriber scheduling sheets, ensuring address and client category accuracy, • Address team inquiries, provide problem-solving support, and promote effective collaboration, • Monitor and verify the scheduling of monthly appointments across service types, including:, • Psych/SUD appointments, • Somatic services, • Health Home (HH) services, • Urine screening and bloodwork, • Verify appointment rules for upcoming dates of service to ensure scheduling accuracy, • Collaborate with HR and other departments regarding staff availability and scheduling needs, • Coordinate with the Intake Team on handling client transfers and discharges, • Work with the Administrative Team to verify address changes, bed assignments, and client records, • Attend interdepartmental meetings to report progress, align on shared goals, and identify process improvement opportunities, • Oversee monitoring of provider calendars, DSP/CPRS assignment sheets, and productivity reports, • Set up automated email blasts using Excel, Power Automate, or similar tools to distribute productivity summaries and updated assignment sheets, • Create and maintain counter checkers for auditing task accuracy and performance tracking, • Monitor and delegate specialized tasks including:, • Bloodwork/UA lab requisition tracking, • Appointment rules verification, • Provider duplication and assignment monitoring, • Facilitate team and individual meetings to provide updates, assign new tasks, and discuss departmental goals, • Develop and maintain dashboards, reference guides, and operational tools to support department efficiency, • Assist upper management with special projects and high-priority initiatives as needed, • Support quality assurance and performance improvement efforts, • Participate in internal and external audits or compliance reviews, • Adapt workflows to address changes in payer regulations, scheduling policy, or clinical operations, • Provide backup support in urgent scheduling tasks when team members are unavailable, • Ensure team members are cross-trained and equipped to maintain service continuity, • Prolonged periods of sitting and working at a computer, • High volume of data entry, reporting, and virtual communication, • Frequent participation in virtual meetings WORKING CONDITIONS: • Remote position, • Fast-paced, results-driven environment, • Ongoing collaboration across administrative, clinical, and operational departments COMPETENCIES AND SKILLS: • Proven leadership and staff management abilities, • Excellent communication and conflict resolution skills, • Strong time management and multi-tasking abilities, • Advanced knowledge of scheduling workflows in healthcare or behavioral health settings, • Proficiency in Excel (including formulas, pivot tables, and Power Automate), Google Sheets, and scheduling platforms, • Familiarity with EHR systems (e.g., ICANotes) and HIPAA regulations, • Ability to develop and maintain dashboards, trackers, and reporting tools, • High school diploma or GED required; Associates or Bachelors degree preferred, • Minimum 23 years of experience in scheduling, healthcare administration, or operations management, • Minimum 1 year of experience in a supervisory or leadership role required, • Strong knowledge of behavioral health workflows, compliance standards, and scheduling policies, • Must pass a background check and reference verification, • Training in staff development or project management is a plus

Job Description Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients. Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others. NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted Key Responsibilities: • Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner, • Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application, • Identify and troubleshoot technical issues, • Provide guidance on problem resolution, • Escalate issues to senior team members when necessary, • Log all support requests in our ticketing system, • Maintain knowledge base of common issues and resolutions, • Provide excellent customer service by building rapport with clients and ensuring their needs are met, • Work collaboratively with other team members to ensure client satisfaction, • Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role, • Strong technical knowledge of computer software and hardware, • Excellent written and verbal communication skills, • Ability to multitask and prioritize effectively in a fast-paced environment, • Friendly and patient demeanor with a passion for helping others, • Ability to work independently and as part of a team NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Job Description Job Summary: Were looking for a friendly, curious Junior Support Tech V to join our IT Support team. In this role you'll be the first or second point of contact for end users troubleshooting desktop and laptop issues, supporting common business applications, handling service tickets, and escalating complex problems to senior engineers. This is an entry-level role with clear career progression, ideal for someone who enjoys helping people, learns quickly, and wants to grow technical skills in a fast-paced environment. Key Responsibilities: • Respond to user requests via ticketing system, phone, and chat, • Troubleshoot hardware, operating systems, and software issues, • Provide application support for standard business software, • Perform user account management tasks, • Remotely assist users and escalate issues when necessary, • Document solutions and maintain accurate records, • Assist with device imaging, deployment, and configuration, • Contribute to internal knowledge base and run books Required Skills: • Basic to intermediate troubleshooting of Windows and macOS, • Familiarity with Active Directory and user account administration, • Experience with ticketing systems and remote support tools, • Understanding of networking fundamentals, • Basic hardware diagnostics and repair skills, • Strong customer service and communication skills, • Problem-solving mindset and attention to detail Certifications (preferred but not required) • CompTIA A+, Network+, Microsoft 365 Fundamentals, or equivalent. Education and Experience: Minimum • High school diploma or equivalent., • 02 years of hands-on experience in help desk or technical support, or equivalent combination of education and experience. Preferred • Associate degree in Information Technology, Computer Science, or related field., • Internship or volunteer help desk experience., • Any relevant IT certifications (CompTIA A+, Microsoft, etc.). Compensation & Benefits: • $50,000 - $75,000 per year (range dependent on location, skills, and experience). Salary is commensurate with experience., • Annual bonus eligibility or spot bonus programs., • Medical, dental, and vision insurance (company-subsidized)., • 401(k) retirement plan with company match., • Paid time off (PTO), company holidays, and paid sick leave., • Parental leave and short-term disability coverage., • Professional development budget and paid training/certification reimbursement., • Opportunities for internal promotion and defined career ladder., • Employee assistance program (EAP) and wellness initiatives. Equal Opportunity Employer: We are an equal opportunity employer committed to diversity and inclusion. We welcome applicants of all backgrounds and experiences.