House Cleaning Lead
4 days ago
Raleigh
Job Description Ivory Pines Cleaning was born from a cleaner’s journey, our mission is to protect the health of cleaners, families, and their pets by using only eco-friendly products — while delivering the kind of detailed, caring service that sets a new standard in our industry. The Role The House Cleaning Lead is someone who sets the pace and raises the standard for what great cleaning looks like. You’ll be trusted to lead by example — showing professionalism with clients, delivering spotless work with consistency, and taking full ownership of your responsibilities. This isn’t just about cleaning — it’s about becoming the person clients look forward to seeing, the one who ensures our promise of health, safety, and excellence is delivered every single day. You’ll also be supported with training, feedback, and our Tell Me Your Dreams program to ensure your personal and professional goals are achieved along the way. What's in it for Me? Our Promise to You as a Cleaner At Ivory Pines, you’re not just “another cleaner.” You’re part of a mission: • Stability - We take care of your hours to ensure you make a steady paycheck each month irrespective of how many hrs of work you get., • Protecting your health first - we only use eco-friendly, safe cleaning products, so you don’t sacrifice your body for your paycheck., • Raising the standard in cleaning - we’re Standard Setters, trusted to deliver work we can be proud of every single time., • Salary and Bonuses, • We take care of your hours to ensure you make a steady paycheck each month., • You will start with a base salary of $3,000/Mo, with additional bonuses., • Promotion Fairness in Organization, • We are an Equal opportunity workspace with fairness & transparency in Promotions across the Organization., • Pay Transparency, • Salary paid bi-weekly., • Mileage Reimbursement, • Flexible Time Off Policy, • Paid Company-wide Holidays, • Health, Vision, and Dental Insurance, • 401(k) Match, • You will be Autonomous in your working without micromanagement with expectation you achieve your quota for day in a timely manner. Each month, we take time to listen, plan, and work with you on your path forward. Through regular feedback, ongoing training, and continuous opportunities to develop, we make sure you have the tools and encouragement to progress. Your dreams are important to us, and we are committed to helping you achieve them while building a career you can be proud of. As you continue on this path to help us achieve our mission, we want to ensure we help you achieve your dreams too. Culture Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great Culture. Unimpeachable Character Be the type of person others are proud to welcome into their homes and lives. Professional, respectful, empathetic, and positive — someone whose presence builds trust, comfort, and long-lasting relationships. Standard Setters Do work so reliable and precise that it becomes the definition of excellence. Through punctuality, attention to detail, and consistency, raise the bar so high that your effort becomes the benchmark everyone else follows. Extreme Ownership Take full responsibility for outcomes — no excuses, no blame. See every challenge as yours to solve, embrace feedback as fuel for growth, and hold yourself accountable to delivering results that stand on their own. What Success Looks LikeResponsibilities • Perform high-quality, detailed cleaning tasks — ensuring nothing is overlooked and every space meets our standards., • Lead quality, pace, and communication on all jobs. Including quality check walkthroughs before completion., • Manage your daily schedule and complete assigned jobs on time without the need for micromanagement., • Model professionalism and respect in all client interactions, building trust and strong relationships., • Identify and communicate any issues or improvement opportunities, taking ownership of solutions., • Participate in training, feedback sessions, and our Tell Us Your Dreams program to support your growth., • Client Satisfaction: Clients consistently rate your work 4.8+/5 and request your service again., • Reliability: Jobs are completed on time, with less than 2% requiring reclean., • Consistency: Every clean meets Ivory Pines’ “Standard Setter” benchmark without supervision., • Trust & Professionalism: Zero incidents of client complaints regarding respect, safety, or demeanor., • Ownership: Issues are resolved proactively, and feedback is implemented quickly., • Ability to reliably commute to jobs in and around Raleigh, NC., • Previous experience in residential cleaning., • Physical ability to perform cleaning duties (standing, bending, lifting up to 30 lbs)., • Legal authorization to work in the U.S., • Experience in a lead, supervisor, or trainer role., • Familiarity with eco-friendly or non-toxic cleaning products Yk3L7WWvQp