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Job DescriptionSummary Our client is a leading IT Solutions Company in the Chicagoarea (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Monitor and manage Microsoft Windows 7/8/10 Operating Systems., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a PLUS!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Oak Park, IL

Job Description Service Desk Analyst Reports To: Manager—Service Desk Location: Chicago, IL Environment: Hybrid Status: Exempt Who We Are: Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry. Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers. Purpose of Your Work: As a Service Desk analyst working within Shared Services (one of our entities), you will be responsible for delivering IT services and support to the entire Redwood enterprise, with on-site presence at our Chicago headquarters and Monterrey, Mexico office and a virtual presence across all our other North America locations. Additional responsibilities include management of endpoints, software, and Redwood’s BMC Remedyforce implementation, as well as Incident Management, Request fulfillment, and assisting security and engineering teams with project tasks as needed. How You Make a Difference Everyday: • Collaborate with management and internal teams to deliver best-in-class service throughout the organization, • Make End User Support more effective and efficient, • Inform management of technology trends, best practices, pitfalls, etc., • Identify opportunities to streamline and automate procedures, • Document processes, procedures, system designs, and user how-to knowledge base articles, • Conduct regular audits of hardware and software assets, as well as user accounts and licenses, • Acquire new computers, manage the existing laptop and desktop fleets, and work with vendors to repair and return to service any faulty devices, • Manage physical phones and softphones, including telephony system management tasks within Cisco Call Manager (CUCM), • Process standard onboarding, offboarding, and access change requests of Redwood staff, • Provide First-level support of existing business applications, • Manages hardware and software assets as well as assent management processes. Maintains and improves the software deployment process and assists in new computer deployment images. Ensure PCs are patched and functioning at a high level, • Adherence to all documentation and administrative responsibilities., • Identifies opportunities to improve security throughout the organization. Informs management of trending threat potentials and zero-day vulnerabilities and provides recommended action plans, • Functions as a subject matter expert on laptops and desktops computing technologies. Keeps management informed and make recommendations that promote the overall effectiveness of the IT services offered to the business You’ve Got This? • Bachelor’s degree in IT or equivalent mix of related coursework and experience, • 2-3 years managing and troubleshooting Microsoft Windows workstations in a corporate environment, • 1-3 years’ experience on a help desk / service desk team in a corporate environment using a formal ticketing platform, • Exceptional hardware and software troubleshooting abilities, • Experience with Windows Management Instrumentation (WMI) and the WMIC. WQL experience preferred, • Demonstrated experience managing user and computer objects in Active Directory and Entra, • Working knowledge of Group Policy. Experience creating GPO’s a plus, • Demonstrated experience managing mailboxes with O365 environments, • Working knowledge of TCP/IP networking and related technologies, including DNS, DHCP, route, switch, and VPN. Candidate must thoroughly understand IP addressing and subnetting and have a conceptual understanding of the difference between VLAN’s and subnets, • Experience managing components of cloud platforms and infrastructure, including AWS and Azure, • Experience using PowerShell to conduct and automate routine tasks. The ideal candidate will know how to perform all the standard ADUC tasks via PowerShell, as well as connect to O365 with PowerShell for user, group, and license management, • Experience deploying software with tools such as InTune and Group Policy What We Offer: • Access to experts and resources for your Learning & Development journey, • Opportunity for internal mobility, • Employee referral bonus program, • Employee Resource Groups (ERGs), • Annual fundraising and volunteer events to give back to communities, • Paid time off, floating holidays, time off to volunteer and rollover, • Paid parental leave, • Medical, dental, vision and 401k plans (with match), • Flexible spending account, mass transit and dependent care plans available, • Health savings account, with a annual company contribution for plan participants, • Short-term and long-term disability; life insurance policies subsidized by company, • Additional benefits including pet insurance, accident care, access to legal advice and more Work Schedule: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. Compensation Range: Salary Range: $60,000 - $75,000 This position is eligible to earn annual incentives based on individual and company performance. The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job. Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

Job DescriptionCareer Renew is recruiting for one of its clients a Strategic Account Manager - Crypto - this is a fully remote position for US based candidates. Join a stellar team of leaders and experts in blockchain technology, cryptography, infrastructure, and security to build the backbone of blockchain wallet infrastructure for the next financial era. We are seeking a Strategic Account Manager to own post-close success across North & South America. Reporting to the Head of Americas, you’ll manage and grow accounts with institutions, fintechs, and crypto-native firms, acting as a trusted partner to help them scale their use of our wallet infrastructure. This role is both commercial and technical. You’ll guide clients through onboarding, adoption, and renewal while navigating complex environments that combine APIs, cloud deployments, legacy systems and regulatory requirements. Your goal: ensure retention, deepen engagement, and drive upsells through world-class relationship management and solution-oriented execution. Preferred experience Responsibilities * Serve as the primary point of contact for a portfolio of active accounts in the Americas. * Lead post-close success: onboarding, enablement, business reviews, and support. * Build trusted relations with stakeholders across product, compliance, and leadership. * Identify and execute upsell and expansion opportunities to grow account revenue. * Lead contract renewals and commercial negotiations to secure long-term alignment. * Develop tailored success plans and adoption strategies for each account. * Act as the internal voice of the customer, partnering with product to align priorities. * Represent Dfns at conferences, workshops, and customer meetings. Requirements * 6+ years in account management, customer success, or post-sales in enterprise SaaS. * Proven success growing large accounts via upsell, cross-sell, relationship development. * Comfortable managing technical products and customer workflows in regulated settings. * Organized, proactive, highly communicative, and able to juggle multiple accounts. * Experienced in contract negotiation, renewals, and driving net revenue retention. * Excellent communicator with strong written, verbal, and presentation skills. * Fluent in Spanish/Portuguese is a plus, supporting clients across the Americas. * Experience with banks, payment services, or digital asset infra providers is a plus too. Compensation & Package * Title: Strategic Account Manager * Salary: $80,000-140,000 per year (full-time). * Bonus: Performance-based, year-end bonus. * Equity: 50-150 stock options vested over 4 years. * Benefits: Healthcare, 401K, and travel expenses. * Location: United States (remote-first, office optional). * Equipment: MacBook Pro + essentials.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Training & development, • Dental insurance, • Paid time off, • 401(k) Job Summary We are seeking a Level 2/3 technician to join our team. This role will primarily focus on providing advanced on-site technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. This business technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities. Responsibilities • Provide account management for business customers, • Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs, • Maintain a positive, empathetic, and professional attitude toward customers at all times, • Perform advanced PC hardware and software troubleshooting, repair, and maintenance, • Execute data recovery, loss prevention, and advanced network installation tasks, • Administer Microsoft 365 environments, including user management, security settings, and application configuration, • Manage and maintain Active Directory and Azure AD environments, • Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions, • Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers, • Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions, • Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions, • Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues, • Associate's or Bachelor's degree in a technology-related field, or equivalent experience, • Minimum of 3 years of experience providing technical support, preferably in a managed services environment, • Advanced knowledge of PC troubleshooting and repair (A+ certification skill set), • Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices, • In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products, • Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook), • Strong communication and customer service skills, • Valid driver's license and clean driving record Preferred • Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications, • Linux Experience, • Opportunity to join an incredible company that values people and results, • Make a significant contribution to our history-making journey, • Be a part of a supportive and caring team that prioritizes learning and growth, • Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity, • Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

Job Description Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. This is a hybrid role (3 days in office/2 days remote). About your team: Interactive Brokers (IBKR) is seeking a Platform Engineer – Support to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the organization. You will assist business and development end-users via phone, email, and a centralized ticketing system to resolve or escalate IT issues. This position requires strong technical knowledge, polished communication skills, and a high sense of urgency. Ideal candidates will demonstrate intermediate expertise in Windows and networking technologies, patience with less technical users, and the ability to thrive in a fast-paced environment. What will be your responsibilities within IBKR: • Provide timely technical assistance for issues related to computer systems, software, and hardware in accordance with departmental SLAs., • Support users via phone, email, in-person, and remote tools., • Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals., • Install operating systems, applications, drivers, and configure system settings per departmental standards., • Diagnose root causes of technical problems and implement permanent solutions to prevent recurrence., • Document resolutions in the department's knowledge base and contribute to self-help resources for employees., • Maintain detailed records of incident activity, including contact attempts and resolution notes, and escalate when necessary., • Participate in departmental and firm-wide projects as assigned., • Attend training sessions and team meetings to support productivity and development goals., • Interface professionally with employees at all levels, including executives, to promote a positive image of the IT department., • Associate's degree in Computer Science or related field preferred., • Certifications such as A+, Network+, Microsoft, or VMware are a plus., • Minimum 2+ years of technical support experience, or equivalent education and training., • Strong organizational, prioritization, and multitasking abilities., • Team-oriented mindset with a commitment to knowledge sharing., • Ability to explain technical concepts to non-technical stakeholders., • Excellent interpersonal, written, and verbal communication skills., • Detail-oriented, flexible, and self-directed., • Resourceful and proactive in solving problems independently., • Strong knowledge of Microsoft Windows desktop operating systems., • Proficiency in Microsoft Office Suite., • Working knowledge of:, • Entra ID and Azure services, • Administrative scripting (PowerShell, Python, etc.), • Intune packaging and PC deployments, • TCP/IP, Wi-Fi, DNS, DHCP, • Active Directory environments and Office 365 cloud applications, • Competitive salary, annual performance-based bonus, and stock grants, • Retirement plan (401(k)) with competitive company match, • Comprehensive health and wellness benefits, including medical, dental, and vision, • Company-paid healthcare premium, • Wellness screenings, health coaching, and counseling services via Employee Assistance Program (EAP), • Paid time off and generous parental leave, • Daily lunch allowance and fully stocked kitchen with healthy snacks, • Corporate events, team outings, volunteer activities, and company sports teams, • Education reimbursement and ongoing learning opportunities

Job Description We are seeking freelancers/consultants for a recurring on site IT Support assignment in the Chicagoland area to join our team! As a team member, you will assist our client with resolving a range of computer-related issues and/or provide on-site support as needed. Responsibilities: • Installation of workstations., • Assisting end users with onboarding and the provisioning process., • End-user technical support for executive level individuals, office personnel, and other key business stakeholders; this could include installation and configuration of hardware and software applications, technical support on commonly used applications and devices, as well as some security functions such as password resets, etc., • Experience with copying/restoring end user data files, migrating Windows 7 to Windows 10 utilizing tools such as Azure, SCCM, PXE boot, etc., • Basic networking, rack/stack/patch, remote hands support, etc., • Experience working with cloud-based applications for AD (active directory), domains, group policy, etc., • E-mail, A/V conferencing (Teams, Google Meets, etc.), VoIP device replace and configuration., • 5+ years support experience in an enterprise environment using Windows and some Apple/Mac hardware., • Application support for Microsoft Office365, Document Management, SharePoint Online and Exchange Online., • Working knowledge of Azure, Intune, and other cloud based services., • Operating Systems: Windows Server, Mac OS X (Server/Workgroup Manager), iOS and Windows 7 through 10., • Xerox, Canon, HP printer installation, local/network configuration and print management., • Excellent verbal and written communication skills., • Ability to effectively operate independently as well as in a team environment., • Flexible work schedule! Hours/Shifts are during business hours, Monday - Friday., • Competitive compensation and 2hrs. minimum pay on all assignments.

Job Description Middleground provides outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are looking for an eager, hungry, fast paced, and motivated local to Illinois individual for full time salaried employment who is willing to work hard and be a team player. In this opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers, as well as work towards maintaining and administering our client IT environment networks, servers, and cloud. Most technical support will be either from our office or on-site at client locations in the Chicago area. This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide support coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The right candidate is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients. Qualifications/Requirements: • College degree in Computer Science preferred or equivalent work experience., • Certifications in A+, MCSA, MCSE preferred or equivalent work experience., • Must have a minimum of 5 years’ work experience as an IT Support Engineer in a corporate or managed services environment., • Must have 3-5 years of Microsoft Server experience, • Must have excellent knowledge of Microsoft Office applications and be able to support them., • Must have excellent customer service skills., • Must be self-directed and have the ability to problem solve., • Must have ability to be disciplined and self sufficient, • Ability to lift up to 50 lbs., • Must have valid driver's license., • Preferred to have Managed Service Provider experience You will learn an immense number of things at our company. Background will be checked. Please send your resume and contact information, and one recent IT project you completed. This will be a W2 position. Professional working environment. Job Type: Full-time Middleground Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, sex/gender (including pregnancy, childbirth, breastfeeding, or related conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned), and sexual orientation, marital status, religion (including dress and grooming practices), age (40 and above), physical or mental disability, medical condition, results of genetic information/characteristics, or military or veteran status. Any other basis protected by federal, state, or local law or ordinance or regulation. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Powered by JazzHR gKmhQ4JrHx

Job Description Onsite IT Technician- is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution • Analyze issues and formulate solutions, • Troubleshoot system, application and hardware issues, • Ensure customer is updated on ticket progress, • Work directly with customers to solve problems, • Utilize internal IT Knowledge Base to both provide and find solutions to known issues, • Use external information to research and resolve issues when needed, • Consistently update the ticket tracking system with status and fixes, • Perform routine system maintenance on laptops and desktops, • Track computer assets according to organizational standards, • Perform backups and restores, • Strong interpersonal skills with heavy focus on customer service, • Demonstrate sound written, oral and organizational skills, • Collaborate with local and remote teams using provided tools, • Consistently share solutions with peers, • Works effectively as an individual and as part of a team, • Complete assigned tasks on time, • Ability to follow documented commonly used concepts, practices, and procedures, • Ability to manage multiple constituencies, issues, priorities, projects and goals Work Schedule • Local travel between sites may be required, • Occasional travel to sites outside the local area may be required Education and Certifications • Minimum 1 year IT experience, • Experience delivering IT solutions within a corporate and/or enterprise environment, • Experience working in a mixed Mac and Windows environment Additional Skills • Experience in the Advertising and/or Marketing industry preferred, • Experience in centrally managed computer environments, • Experience supporting A/V environments not required, but is a plus • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing our global enterprise sales organisation. We are hiring an americas sales director, who will be responsible for several teams of five to ten enterprise sales representatives. We deliver better open source from the data center to cloud and edge. Our Linux distribution Ubuntu is now the leading platform for public cloud compute, and the favorite platform for software engineers, data scientists and AI developers. Our mission is to accelerate the adoption and quality of open source globally, and our goal is to ship the most software on the planet by cores. A tidal wave of open source innovation is the next phase of the entire enterprise software industry, and we aim to be the most compelling way to ride that wave. Our customers include Global 500 enterprises and startups. We are expanding our product range from the base operating system - Ubuntu - to full enterprise solutions in infrastructure and applications. We can deliver software defined storage, private cloud solutions, container runtime environments, as well as databases, message queues, identity, observability, analytics, machine learning and web publishing capabilities. Customers love the idea that they can get security compliance and support for everything open source from a single company. Our goal is to have more solutions on tap than any other vendor, and we have built unique capabilities to make that possible across every cloud, every class of compute and every category of application. Canonical provides licensed enterprise software products, commercial support, managed services, consulting and training services to customers who are deploying Ubuntu or open source applications on the cloud, in their data center, or to the connected device and IoT ecosystem. We are just over 1,000 colleagues in 70+ countries and over $250m in revenue, profitable, on a steady but relentless growth trajectory. We are almost entirely distributed, with leadership spread across many countries. We believe that talent is equally distributed across the globe, and we are excited to hire, develop, promote and ultimately trust a diverse group of exceptional leads to build the best, not biggest, enterprise software company. We hire carefully and deliberately; our selection process is long and requires substantial work from applicants. It will take successful applicants three to six months to secure an offer. This is not a place to apply if you are in a rush to find a position, it is a worthwhile place to apply if you are ambitious and long-term in your thinking about your career and the dynamics which move the world forward. If you see clearly the rise of open source, and you understand the drivers of enterprise procurement and technical decision making, then you will understand why Canonical has such a tremendous long term advantage. You will also understand, given the ferocity of competition and the challenges of competing in a market of giants, that we have to set a very high bar for hiring and performance. In order to be a world leading company we select for exceptional ability as well as character, and then provide an environment which promotes teamwork and celebrates diligence, collaboration and effectiveness. All of those are easy to say but hard to do - at Canonical we are willing to be uncomfortable in pursuit of that excellence. In building our sales team, we look for five things: • Empathy for the customer - a real understanding of customer needs, industry-specific challenges, and a desire to help customers solve their business problems, • High intellect - the ability to learn quickly, understand very complex subjects, and communicate clearly to build trust and confidence, • Passion for technology - a fascination with the state of the art from brilliant people solving hard problems, and fierce competition for large prizes, • Teamwork - a willingness to help others, to collaborate well with people from different disciplines, and to balance personal and team ambitions The successful candidate will carry an annual team bookings quota within their territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness in managing their team. They will need to coach, mentor and lead by example. Their sales representatives are expected to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise. Location: We are expanding our sales organisation globally and have open roles in every region. What your day will look like • Build and execute a territory plan to prioritize outreach and prospecting, • Allocate portions of territory and accounts to sales representatives on your team, • Identify and prioritise new logo accounts in your territory for account-based marketing and prospecting, • Ensure that sales representatives have high quality account plans for existing accounts and priority prospects, • Monitor new pipeline development by your team, through outreach, prospecting, local marketing, and industry events, • Support contract closure to meet and exceed quarterly and annual bookings targets, • Be mindful and proactive in achieving tactical and strategic objectives, • Work with customer success to identify growth opportunities, • Ensure your team maintain accurate pipeline data and forecasts within Salesforce, • Represent the company, its solutions and softwareWhat we are looking for in you, • Bachelor's level degree, preferably in engineering or computer science, • Leadership and management skill, • Experience of open source technology and solutions, • Detail oriented with effective planning, organisation and reporting skill, • Experience in enterprise software or technology sales planning and execution, • Track record of achievement in sales targets and new account wins, • Self-discipline and motivation to be successful in a distributed team, • Professional written and spoken English, as well as any language that may be appropriate for your target market, • Ability to travel for customer engagements, industry events and company eventsAdditional skills of interest, • Specific vertical experience, in particular finance, telco, health, energy, public sector, tech, • Distributed work environment with twice-yearly team meetings in person, • Personal learning and development budget of USD 2,000 per year, • Annual compensation review, • Recognition rewards, • Annual holiday leave, • Maternity and paternity leave, • Employee Assistance Program, • Opportunity to travel to new locations to meet colleagues #LI-remote

Job Description One of our corporate financial clients in downtown Chicago has an immediate onsite opportunity for a Desktop Support Analyst. This role will be 50% help desk and 50% deskside work. Professional attire and attitude required, including excellent customer service and communication skills, attention to detail, and ability to work independently with minimal supervision with a high sense of urgency. This will be 100% onsite. Hours are M-F, 8am-5pm. Offering hourly rate is $27-$28/hr. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities: • Take initial call from Corporation end user and log data Provide first level diagnosis for potential resolution • Direct other calls to the appropriate Resolver Group, • Escalate calls that cannot be resolved by either Level One or Level Two, • Monitor tickets and prioritize work for analysts and engineers, • Provide clients with status of open tickets upon request, • Process new hire, term and move requests, creating the appropriate work items within the ticketing system, • Create “Active Directory” profiles for new hires/modify existing profiles when required, • Engage 3rd party vendors when needed and document accordingly, • Troubleshoot hardware and software issue based on priority, • Perform repairs for equipment failures, • Connect new workstations to network and host systems, • Perform equipment moves if required, • Perform application software installation, • Perform data migration services, • Assist with helpdesk coverage as required, • Maintain loaner laptop pool, • Assist with desktop/laptop imaging as needed, • Any other activities assigned by TRC Manager Qualifications: • Professional presence and excellent communication skills., • Experience in a previous professional/corporate or financial environment highly desired., • IT certifications or equivalent of education preferred., • Ability to work well with others, customer friendly, and ability to work independently as needed.