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  • Manager
    Manager
    hace 3 días
    Jornada completa
    Far West Side, San Antonio

    Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and On-Going Accountabilities • Effectively Manage a Steak 'n Shake Shift, • Execute the 14 point walk and correct deficiencies as they arise, • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence, • Ensure service, hospitality, accuracy and speed standards are achieved, • Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest, • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach, • Ensure accurate adherence to all State and Federal laws on assigned shift, • Lead by Example, • Has authority to discipline associates, • Recommends associates for hiring and promotion, • Recommends associates for termination Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Motivate all Associates to deliver great hospitality toward all guests and other associates Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment Ensure associates are effectively trained using the Steak 'n Shake training program,Earning your Wings Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Assign and verify all side work is accurately and efficiently completed Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity Ensure all Safety procedures and policies are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Deploy associates appropriately as planned on the Schedule and Line up sheets Ensure appropriate staffing levels of well-trained associates on assigned shifts Complete shift and daily inventory and accurately post into the back office POSSystem Check in food delivery, ensure proper storage and post-delivery into the POS. Complete food order based on commissary order guide and enter into ordering system Maintain strict adherence to cash handling and banking policies and procedures Complete shift tools and administration duties as assigned by General Manager 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles, • Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines, • Takes responsibility for shift financial results, • Serves as a resource to colleagues and as a mentor to less experienced Managers, • Actively manages the shift ensuring speed and food quality 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates • Restaurant Trainers • Restaurant Management Secondary: • Division President, • Field Training Manager • Human Resource Manager Manager 12.1.2021 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred, • Certified in all Stations at Steak 'n Shake or equivalent experience, • ServSafe certified (based on local regulations), • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures, • Positive, motivating communication skills • Strong organization and time management skills, • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances, • Ability to read, write, perform mathematical calculations and analyze data, • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach, • Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate, • Able to see across the restaurant to monitor and oversee the operation, • Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report • Key Metrics, • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Restaurant Manager, • General Manager, • Franchise Partner

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  • Executive Assistant General Manager
    Executive Assistant General Manager
    hace 4 días
    Jornada completa
    Design District, Dallas

    The Dallas Mavericks Performance Center is a world-class training and performance facility dedicated to supporting one of the NBA's premier organizations. Designed to optimize athletic performance, recovery, wellness, and daily operations, the Performance Center delivers an elevated culinary and hospitality experience that serves players, coaches, basketball operations, executives, ownership, and guests. The culinary program emphasizes fresh, seasonal, performance-focused cuisine while providing exceptional hospitality through restaurant-quality food, thoughtful service, and operational excellence. Every interaction helps create an environment where nutrition, wellness, hospitality, and performance work together to support championship-level results. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that reflects the same standards of preparation, consistency, and excellence that define the Dallas Mavericks. Position Summary The Executive Assistant General Manager is a senior operational leader responsible for supporting the overall performance, hospitality culture, team development, and daily execution of the Dallas Mavericks Performance Center's food and beverage operation. This is a hands-on leadership position in an active food service facility, not an office or administrative management role. We will consider only candidates with restaurant, hospitality, or food service experience. Fine dining or comparable experience delivering elevated service is strongly preferred. This role requires a polished hospitality executive who can lead a highly visible operation where discretion, professionalism, operational precision, and exceptional service are expected every day. Working closely with the General Manager and culinary leadership, the Executive Assistant General Manager ensures seamless execution across dining operations, player dining, executive hospitality, special events, and workplace dining experiences. The ideal candidate is a confident, highly organized leader with exceptional hospitality instincts, strong financial acumen, emotional intelligence, and the ability to inspire high-performing teams while consistently delivering an elevated guest experience. This is a fast-track position to Executive General Manager. The successful candidate will assume increasing responsibility for the full operation and demonstrate readiness through independent operational leadership, team development, client relationships, financial results, and consistent service execution. Advancement will depend on demonstrated performance, leadership readiness, and business needs. Core Responsibilities: Executive Operational Leadership • Support the General Manager in leading all aspects of daily food and beverage operations, service execution, team performance, and operational results., • Assume full operational leadership in the General Manager's absence., • Maintain a highly visible presence throughout the operation while actively supporting service execution and guest engagement., • Ensure flawless execution across player dining, executive dining, grab-and-go, training table service, catering, and special events., • Anticipate operational challenges and implement timely, effective solutions., • Translate strategic initiatives into daily operational priorities and measurable results. Hospitality & Guest Experience • Champion a culture of refined, anticipatory hospitality and personalized service., • Ensure every interaction reflects the Dallas Mavericks' commitment to professionalism, excellence, and world-class guest service., • Build trusted relationships with players, coaches, executives, ownership representatives, business partners, and guests., • Support VIP events, executive meetings, team functions, and special hospitality experiences., • Resolve guest concerns professionally, discreetly, and with urgency., • Continuously identify opportunities to elevate the overall dining and hospitality experience. Leadership & Talent Development • Recruit, develop, coach, and mentor managers and hourly team members., • Foster a culture of accountability, teamwork, professionalism, and continuous improvement., • Conduct performance evaluations, coaching sessions, and development planning., • Build leadership bench strength through succession planning and talent development., • Lead by example through visible, hands-on leadership and operational excellence. Service Standards & Training • Establish and reinforce exceptional hospitality standards throughout the operation., • Lead daily pre-shift meetings, operational briefings, and service training., • Coach managers and team members in real time to ensure consistent execution., • Promote professionalism, appearance standards, communication, and service excellence. Financial & Business Performance • Support management of labor, scheduling, payroll, controllable expenses, and operational productivity., • Monitor staffing levels to deploy resources efficiently., • Assist with budgeting, forecasting, operational reporting, and financial analysis., • Identify opportunities to improve efficiency while maintaining exceptional quality and service., • Support inventory management, purchasing controls, and cost management initiatives. Cross-Functional Collaboration • Partner closely with the Executive Chef and culinary leadership to ensure seamless execution between front-of-house and culinary operations., • Coordinate closely with basketball operations, performance staff, facilities leadership, and administrative departments., • Support wellness initiatives, nutritional programming, special events, and organizational activations., • Build collaborative relationships that support operational excellence across the Performance Center. Compliance, Safety & Risk Management • Ensure compliance with company policies, food safety standards, sanitation requirements, and workplace safety procedures., • Maintain a clean, organized, professional, and inspection-ready facility., • Proactively identify operational risks and implement corrective actions., • Ensure operational documentation, incident reporting, and compliance requirements are consistently maintained. Qualifications & Experience **Required Qualifications We will consider only candidates with restaurant, hospitality, or food service experience. Direct leadership experience in food and beverage operations is required. • Minimum of five years of progressive leadership experience in luxury hospitality, upscale restaurants, hotels, private clubs, executive dining, corporate dining, or professional sports hospitality., • Demonstrated success leading high-volume hospitality operations., • Strong leadership, communication, and interpersonal skills., • Experience managing labor, scheduling, operational controls, and financial performance., • Proven ability to coach, develop, and inspire high-performing teams., • Exceptional organizational, problem-solving, and decision-making skills., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Fine dining or comparable experience delivering elevated food service is strongly preferred. Experience supporting executive dining, professional sports organizations, luxury hotels, or elite private clubs. • Experience serving executive-level guests, professional athletes, or high-profile clientele., • Strong food, beverage, and culinary knowledge., • Experience opening or transforming hospitality operations. Personal Attributes • Polished executive presence, • Exceptional emotional intelligence, • Highly organized and detail-oriented, • Calm and confident under pressure, • Hands-on leadership style, • Service-driven mindset, • Strong business acumen, • Collaborative and relationship-focused, • High degree of professionalism, discretion, and integrity Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Extended periods of standing and walking throughout the facility., • Frequent interaction with guests, executives, players, corporate partners, and team members., • Ability to occasionally lift and carry up to 25 pounds., • Ability to work evenings, weekends, holidays, and special events as business needs require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center As the Executive Assistant General Manager, you will help shape one of the most unique hospitality operations in professional sports. Working alongside an exceptional leadership team, you will create memorable dining experiences that directly support player performance, organizational excellence, and the daily experience of one of the NBA's premier franchises. This is an opportunity to build a career at the intersection of hospitality, culinary innovation, wellness, and elite sports performance while contributing to a culture committed to excellence every day.

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  • Manager
    Manager
    hace 3 días
    Jornada completa
    Far West Side, San Antonio

    Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and On-Going Accountabilities • Effectively Manage a Steak 'n Shake Shift, • Execute the 14 point walk and correct deficiencies as they arise, • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence, • Ensure service, hospitality, accuracy and speed standards are achieved, • Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest, • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach, • Ensure accurate adherence to all State and Federal laws on assigned shift, • Lead by Example, • Has authority to discipline associates, • Recommends associates for hiring and promotion, • Recommends associates for termination Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Motivate all Associates to deliver great hospitality toward all guests and other associates Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment Ensure associates are effectively trained using the Steak 'n Shake training program,Earning your Wings Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Assign and verify all side work is accurately and efficiently completed Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity Ensure all Safety procedures and policies are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Deploy associates appropriately as planned on the Schedule and Line up sheets Ensure appropriate staffing levels of well-trained associates on assigned shifts Complete shift and daily inventory and accurately post into the back office POSSystem Check in food delivery, ensure proper storage and post-delivery into the POS. Complete food order based on commissary order guide and enter into ordering system Maintain strict adherence to cash handling and banking policies and procedures Complete shift tools and administration duties as assigned by General Manager 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles, • Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines, • Takes responsibility for shift financial results, • Serves as a resource to colleagues and as a mentor to less experienced Managers, • Actively manages the shift ensuring speed and food quality 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates • Restaurant Trainers • Restaurant Management Secondary: • Division President, • Field Training Manager • Human Resource Manager Manager 12.1.2021 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred, • Certified in all Stations at Steak 'n Shake or equivalent experience, • ServSafe certified (based on local regulations), • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures, • Positive, motivating communication skills • Strong organization and time management skills, • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances, • Ability to read, write, perform mathematical calculations and analyze data, • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach, • Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate, • Able to see across the restaurant to monitor and oversee the operation, • Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report • Key Metrics, • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Restaurant Manager, • General Manager, • Franchise Partner

    Inscripción fácil
  • Customer Relations Specialist
    Customer Relations Specialist
    hace 1 mes
    $23–$38 por hora
    Jornada completa
    Lamar County

    The Customer Relations Specialist will serve as a primary point of contact for prospective and existing customers. This person will respond to inquiries, understand what each customer is looking for, provide accurate information about available horses, maintain organized customer records, follow up with prospective buyers, and help guide customers through the purchasing process. The ideal candidate is professional, responsive, organized, personable, and genuinely knowledgeable or passionate about horses and the equine industry. This is a remote position, but the successful candidate must be comfortable communicating with customers by phone, email, text, and other digital channels. Key Responsibilities Customer Communication • Respond promptly and professionally to customer inquiries by phone, email, text, website inquiries, and social media., • Build positive relationships with prospective and existing customers., • Understand each customer's goals, experience level, budget, preferred bloodlines, color, discipline, and intended use., • Provide customers with accurate information about available horses, foals, stallions, mares, pedigrees, pricing, availability, and sales processes., • Coordinate with the owner, trainer, and equine management team when customers need additional information., • Schedule phone calls, video calls, virtual horse presentations, and ranch visits when appropriate., • Maintain a professional and welcoming customer experience from initial inquiry through purchase and follow-up.

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