Customer advisor jobs in Baltimore, Maryland - Page 2Create job alerts

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. Ensure good stock levels with replenishment routines on sales floor. You'll also work on

Service Advisor Responsibilities: - Provide customer service to include vehicle service care and manufacturer's warranty specifications - Schedule and manage service appointments and service estimates - Address and resolve customer complaints. Heritage Hyundai/Genesis Owings Mills is seeking a dynam

Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. The wage range for the Customer Service Advisor position is $18.

Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals. Banking is a highly regulated industry, and you will be expected to acquire and maintain a profici

We are currently offering a $1,500 sign-on bonus for EPG Mechanic Technician Advisor new hires, payable after 90 days of employment. Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Electric Power Generation (EPG) Mechanic Technician Advisor in Elkridge, Maryland. The EPG Mechanic Technician Advisor is responsible for providing technical assistance to other technicians in a positive and efficient manner, while promoting the highest level of quality, safety, customer satisfaction and teamwork. The EPG Mechanic Technician Advisor plays an active role in the upfit process and works closely with other technicians for the purpose of diagnosing and repairing complete electric power generation systems. Detailed completion of all assignments including test results and other required reports is essential. Seeking candidates with a minimum of three years' experience with Power Generation equipment and operation; High school diploma or GED required. Requirements for the EPG Mechanic Technician Advisor position include: • Must have good troubleshooting skills., • Must be able to occasionally operate heavy machinery., • Excellent customer relations skills., • Must be a strong communicator with excellent verbal and communication skills., • Must be able to lead and motivate employees., • Must be able to establish and maintain effective working relationships and manage time effectively., • Self-starter able to work with limited supervision., • Must be able to perform under stress and/or in emergencies., • Strong mechanical aptitude and expert level troubleshooting skills; able to accurately diagnose and repair equipment., • Proficient in the use of a computer, Microsoft Office products and service software required in position; able to complete service reports and provide pertinent details for work orders., • Strong written and verbal communication skills; able to write service reports that accurately document diagnosis and repairs performed. Must prepare required documentation including work orders, parts lists, and time cards in an accurate and timely manner., • Must be able to work shifts as needed, including days, nights, and/or weekends to meet customer needs., • Promote a positive customer experience., • Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.\n Physical requirements must be met for the EPG Mechanic Technician Advisor job, including regularly being required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee must regularly lift and /or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned. Starting Compensation Range: $36.86 - $45.54 per hour Actual base pay may vary based on factors such as experience, skills, qualifications, education, geographic location, and other business needs. In addition to base pay, total compensation may include participation in performance-based incentive programs, such as discretionary or non-discretionary plans. Competitive Compensation and Benefits: • Health, dental and vision insurance., • Paid time off., • 401(k), $0.75 to $1.25 match up to 6%., • Life and disability insurance., • In-house training instructors/programs., • Tuition reimbursement., • Employee referral bonus program., • Discounts: cellular phone service, computers, tooling, cars and trucks., • Opportunities for overtime, • Shift differential (if applicable)\n Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply. Carter Machinery is a drug-free workplace. *Special rules and restrictions may apply to sign-on bonus eligibility for rehires. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our cu

Job Description We are looking for a Ford Certified Service Technician to join our growing team! The right candidate will have a strong service technician background and ASE & Ford certified. The day-to-day duties include performing work on specific repair orders and diagnosing what repairs need to be done. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Benefits: * Health, Medical and Dental * 401K Plan * Paid time off and vacation * Growth opportunities * Employee vehicle purchase plans * Family owned and operated * Long term job security * Flexible Work Schedule Responsibilities * Perform work specified on the repair order with efficiency and in accordance with dealership * Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment * Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. * Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs * Execute repairs under warranty to manufacturer specifications Qualifications * 2+ years of Service Technician experience preferred * High school diploma or equivalent, ASE Certification required * Ford Certification * Previous experience at a Ford dealership is preferred * B level qualifications, including Diagnostic, Electrical and Engine Repair * Dexterity, requiring a steady hand, excellent hand-eye coordination * Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment * Excellent customer service skills and basic computer competencies * Positive, friendly attitude, along with an eagerness to improve * Enjoy working in a dynamic environment * Teammate with ability to collaborate with others effectively * Ability to learn new technology, repair and service procedures and specifications * Valid driver's license and clean driving record We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Provide patients with exceptional customer service by understanding and advising the patient's needs. Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).

Job DescriptionAbout San Blas Securities: San Blas Securities is a rapidly growing, full-service investment bank and independent advisor network. We are dedicated to providing our advisors and their clients with exceptional service and innovative financial solutions. We foster a collaborative and supportive work environment where our employees can thrive and grow professionally. • Privately owned, well capitalized and strong balance sheet for our size, • Experienced senior management team, • Over $1 Billion of Customer Assets under management, • In-house CIO, • Top Tier Clearing, Custody and Technology, • Highly Competitive Payouts (80% to 90%+ for independents) & Incentives, • Onboarding Incentives including upfront forgivable transition loans, • BD, RIA, and Insurance Platforms, • We will consider both W2 and 1099 affiliations, • Custody & Clearing with RBC & Schwab, • We have attracted advisors from Regional, Wirehouse and Independent Firms Qualifications:, • 5+ years of proven success, • Series 7 (6) and 63 licenses are required, • Self-starter with a strong work ethic and ability to work independently Powered by JazzHR JUQhvdHOnh

Job Description Job Title: Registered Financial Advisor - Location: Hunt Valley, MD, US Seeking a skilled Financial Advisor in Baltimore, MD If you are a licensed financial advisor who focuses on financial planning with your clients, then we'd love to talk to you about the opportunities at Thompson Financial Group. Our open architecture allows you to focus on the types of clients that you want to work with and the processes that fit your style. We have a strong, local leadership team that partners with our advisors to scale their practices and grow with efficiency. Our planning-based approach requires all financial professionals to obtain their Life & Health, Series 7, and 65/66. Transition funds are available, depending on your experience and practice size. Extensive benefits package including health, dental, and vision coverage along with high grid payouts and low expenses. Compensation: $120,000+ at plan commission Responsibilities: • Prospect and network to continue building a book of business, • Meet with clients to gather data and information to follow up and provide options that meet their needs, • Provide white glove customer support to clients, • Use email, social media, and personal contact to communicate clearly and often with clients, • Maintain documentation and files according to regulatory standards, • Develop and define 2-3 key markets to build your specialized niche, • Willingness to call prospects to set appointments and increase productionQualifications:, • 3+ years of experience as a financial adviser or planner with CRIA experience, • FINRA Series 7 with a 63/65 or 66 preferred or willingness to obtain, • Must have a Life and Health license or be willing to get one, • Comfortable generating leads and enjoys meeting new people, • Good listener who will focus on each client's unique needs, • Coachable and passionate about continual growth and learning, • Service-oriented and wants to impact the greater community, • A charismatic communicator who loves to coach and help others, • Self-starter, • Disciplined with strong time management skills, • Goal drivenAbout Company Thompson Financial Group is a financial services firm. Through comprehensive financial planning, we help clients tackle the issues that matter, supporting them through the most important decisions of their lives. As one of the most respected financial advisory firms in Hunt Valley, our reputation thrives on our high level of customer satisfaction. Built upon the foundation of integrity and family, our company culture fosters personal growth and independence for our advisors, while still maintaining powerful support through mentoring, teaming, and technology. We invest our time and effort into our advisors to help them achieve their professional goals. We have a longstanding history of success in the Greater Baltimore area and are actively expanding into select markets to better serve clients.

Job Description We are seeking an eager, strategic, and definitive financial advisor to join our team in an entry-level position that offers room for growth and book of business ownership. Our ideal candidate will be driven by the need to help clients identify and achieve their financial goals through a variety of planning services. Join our team to begin honing your skills related to risk management, estate planning, debt and investment management, real estate, retirement planning, mutual funds, investment options, and more. If you're dedicated to delivering excellent client service and this sounds like a good fit, start the application process today! Compensation: $60,000 per plan commission Responsibilities: • Gather and assess each client’s financial information to accurately determine factors including financial status, cash flow, monetary expectations, financial goals, retirement plans, and additional factors related to wealth management, • Customize financial plans for each client based on his or her professional/work circumstances, life stage, and evolving financial needs, • Look for, identify, and secure new clients to serve as a trusted advisor for crucial financial decisions, • Be a coachable, organized team member interested in pursuing training development and educational opportunities, • Provide strategic recommendations for products, plans, investments, and other methods to help clients achieve financial goals, • Obtain the Life and Health Insurance license, the SIE, Series 7 and 66Qualifications:, • Stellar communication and math skills complemented by a proven track record of building strong client relationships with existing and prospective customers, • Basic understanding of the role of a financial advisor or financial consultant, as well interest in the financial industry and financial products is necessary, • Computer proficiency in Microsoft Office, CRM systems, financial planning software, Google Suite, and other tools strongly preferred, • Requires a Bachelor’s degree in business administration, finance, or other related field, • Up-to-date FINRA Series 7 & 63/66 documents are a bonusAbout Company Thompson Financial Group is a financial services firm. Through comprehensive financial planning, we help clients tackle the issues that matter, supporting them through the most important decisions of their lives. As one of the most respected financial advisory firms in Hunt Valley, our reputation thrives on our high level of customer satisfaction. Built upon the foundation of integrity and family, our company culture fosters personal growth and independence for our advisors, while still maintaining powerful support through mentoring, teaming, and technology. We invest our time and effort into our advisors to help them achieve their professional goals. We have a longstanding history of success in the Greater Baltimore area and are actively expanding into select markets to better serve clients.

Job Description USB Payment Processing is a 28-year-old locally owned company based in Towson Maryland. We are proud to work with many big and bold referral partners, including 12 different local Banks and Credit Unions to provide our small business clients with innovative and state of the art payment solutions designed to help them manage and increase their cash flow. We are a trusted advisor to many local CPA and Accounting Firms, Bookkeepers and Tax Professionals and work specifically with their clients. Qualified Candidates MUST: • Have a proven track record of success in outside B2B sales., • A good grasp of technology and experience selling technology products., • Have the ability to be organized and work 40 hours a week., • Must be willing to have Face-to-Face meetings., • Be good at simple math., • Understand long and short sales cycles., • Be a positive energy person to fit in with our existing success team., • Prospect and follow-up on qualified leads to sign-up new merchant accounts consistently month after month., • Cross-sell additional products and services when applicable., • Travel to and from client sites- Coordinate installation and training with our service team and the clients., • Continue to develop the relationship with each client to better serve their needs., • Identify solutions through a needs analysis and recommend products/services that best meet those needs., • Continually learn new solutions and product offerings as they become certified., • Generous Salary, Commission, Bonuses, Residual income on all sales Today, we are proud to expand on our legacy by providing state-of-the-art technology, an unparalleled level of customer service and support to the businesses of this community. We are proud to offer some of the lowest rates in Merchant Services while having a fully staffed service team in office and at your business at no extra charge.....We are committed to the businesses and people in the local market we serve. At USB we are pleased to be a part of the community and strive to maintain a hometown atmosphere while providing superior products and services to our customers. We believe in families, and we believe that without our "family" of customers we would be just another merchant processing company.USB's history dates back to 1996 when our two founders got together to start a company that would help local businesses get the lowest rates and best service in the credit card processing industry. With this goal in mind, USB established its headquarters in Baltimore and currently operates in Towson, Maryland.\r\n\r\nToday, we are proud to expand on our legacy by providing state-of-the-art technology, an unparalleled level of customer service and support to the businesses of this community.\r\n\r\nWe are proud to offer some of the lowest rates in Merchant Services while having a fully staffed service team in office and at your business at no extra charge.....We are committed to the businesses and people in the local market we serve.\r\n\r\nAt USB we are pleased to be a part of the community and strive to maintain a hometown atmosphere while providing superior products and services to our customers.\r\n\r\nWe believe in families, and we believe that without our "family" of customers we would be just another merchant processing company.

Job DescriptionFirst Financial Federal Credit UnionJob Description Job Title: Assistant Branch Manager I, II Department: Member Experience Reports To: Branch Manager Salary Grade(s): 9, 10 EEO-1 Job Class: 1.2 - First/Mid Level Officials and Managers FLSA Status: Exempt ☒ Full-time ☐ Part-time ☐ Temporary Location: Branches ☐ Telework Work Possible (if checked) Important: See Telework Policy for Additional Criteria Function: Assists the Branch Manager in providing an exceptional member-centric experience by handling every potential, new, and existing member with patience, empathy, and enthusiasm. Supports the branch by providing members with one-stop experience to fulfill all their financial needs from service to sales, including account opening, maintenance, and transaction processing, while focusing on consultative conversations to deepen relationships and become a trusted advisor. Actively promotes a variety of banking solutions to enhance a member’s service experience and achieve their financial goals. Assists the Branch Manager in assuming responsibility for efficient branch operations, targeted business development, consistent cross-selling efforts, and excellent service delivery in compliance with regulations, policies, and branch procedures. Trains, directs, and assists in developing the skills of employees within the branch network. Acts in capacity of Branch Manager as necessary. Position Requirements: GENERAL: • Professional with a positive mindset with ability to develop a rapport and deepen relationships with our members, adhering to confidentiality expectations, • Detail and service oriented with effective listening, communication, and interpersonal skills, • Demonstrate strong reasoning, good judgement, and decision-making, • Member Centric focus and growth mindset with an emphasis on quality service in all interactions, • Knowledge of credit union best practices, policies, compliance rules, and regulations, • Basic knowledge of the credit/debit card dispute process, Zelle P2P dispute process, and Bill Payment services, • Proficient understanding of the credit and debit card process including working knowledge of core processing and card processing systems, • On-call response to resolve ATM system issues affecting member services, • Occasional local travel to support business development, • Strong supervisory skills, serves as a role model by exhibiting a professional, knowledgeable, and friendly attitude, • Assistant Manager grade determined by factors such as branch size & volume, staff (full time equivalents), and scope of responsibilities at location, • Advancement is based on demonstrated expertise, supervisory ability, success of team, and manager recommendation, • Ability to read, write, and speak Spanish proficiently is a plus, • Hired for position; specific branch placement changes as branch need dictates EXPERIENCE: • Demonstrated leadership experience, • Two (2) years of credit union or bank management experience preferred, • Two (2) years of customer service or sales experience, • Demonstrated work-related experience may be considered instead of education requirements EDUCATION: • High School Diploma or GED equivalent required; Preferred: Bachelor’s degree in business or related field., • Ability to obtain and maintain job-related certification if no job-related advanced degree, • Meet or exceed continuing professional education (CPE) requirements Duties: Member Experience • Provide members with a one stop personalized and frictionless experience through exceptional service delivery to fulfill their financial needs, create memorable experiences, and improve engagement., • Expertise in engaging members with consultative conversations and successfully deepening relationships and becoming a trusted advisor., • Assist in resolving member complaints promptly and efficiently utilizing de-escalation techniques as needed. Strive for member satisfaction and identify opportunities for improvement. Financial Services • Demonstrated expertise in identifying/assisting members who have become victims of fraud, account takeover, or identity theft; assists in making necessary changes to protect their account(s); escalate cases as appropriate., • Proficient in use of CRM (Customer Relationship Management) system and other resources., • Identify lending opportunities and partner with lending to ensure successful member experience., • Proactively reaches out to members to contribute to the retention and expansion of member relationships., • Drive proactive sales conversations through internal interactions and outbound calling. Staff Development • Supervise, and evaluate the branch staff to enhance individual productivity and enable them to function according to their role., • Provide in-the-moment training for branch staff, coaching, and mentoring to branch staff. Recommend remedial training as warranted., • Acknowledge employee successes, identify deficiencies/opportunity for growth; provide supporting documentation, relay/escalate and provide updates to management; assist in preparation of staff assessments, recommend disciplinary action. Operational Responsibilities • Broad knowledge base to include features/benefits of our services/products, and systems and familiarity with resources/tools., • Support daily operations of branch and manage risk while demonstrating sound judgement within established limits and guidelines., • Responsible for vault and ATM management and maintenance to include after-hours response and monitoring., • Expertise in fraud prevention and detection; educate staff to recognize unusual activity., • Assist in responsibility for quality control of completed work; documenting and overseeing corrections., • Accountable for any in-branch issuance of debit cards and the complexities of plastic related compliance., • Exercise override authority and resolve complex problems., • Uphold established security controls to protect the facility, cash on hand, and safeguard members/employees against criminal and fraudulent operations. Document through incidence response when applicable., • Complete certifications to perform Medallion Signature Guarantees and Notary Services., • Assume responsibility for the branch in the absence of Branch Manager. Support Functions • Partner with Marketing to support business development strategies within assigned branch’s footprint., • Represent the branch network in implementation and testing of a variety of projects/initiatives., • Actively support Marketing through participation in community outreach opportunities. Performs other related duties of similar scope and complexity. Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Equal Opportunity Employment First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law. Date Updated: May 2025

Job Description Position Title: PRISM Project Manager (IT Analyst/Project Manager) Location: Remote Employment Type: Full-Time About the Role Are you passionate about delivering impactful technology solutions and ensuring client success? Join the team at Early Morning Software, Inc. (EMS) as a PRISM Project Manager, where you'll lead the implementation of our flagship SaaS platform, PRISM Compliance Management (). In this dynamic role, you'll bridge the gap between technology and client needs, driving projects from concept through execution with precision and excellence. As a trusted advisor and technical project leader, you will work closely with both internal teams and external stakeholders to deliver customized solutions that enable supplier diversity and contract compliance across a wide range of industries, including government, education, and transportation. Your Impact As a key member of our delivery team, your primary responsibilities will include: * Leading and managing client implementations of PRISM, from requirements gathering to go-live. * Developing, maintaining, and executing comprehensive project plans. * Establishing and reporting on project status, risks, and timelines to both internal and external stakeholders. * Ensuring timely and on-budget delivery of customer projects. * Analyzing customer requirements and aligning them with PRISM's capabilities. * Configuring and customizing PRISM instances based on client specifications. * Providing training and documentation to ensure long-term success and user adoption. * Identifying enhancement opportunities and best practices that add value for clients. * Collaborating with customer success, support, and sales teams to continuously improve client outcomes. Who You Are * A proactive communicator with excellent organizational and leadership skills. * A strong technical project manager and systems analyst who can juggle multiple priorities. * A problem solver who thrives in a collaborative, fast-paced environment. * Passionate about software, innovation, and helping organizations work smarter and more equitably. Qualifications (Required): * 4+ years of experience in technical project management or systems analysis. * 2+ years of experience in a Project Management Office (PMO) environment. * 2+ years of experience in data analysis and systems integration. * 3+ years in SaaS, ERP, or IT product implementation roles. * Bachelor's degree in Business, Information Technology, Computer Science, or a related field. * Strong verbal, written, and presentation communication skills. * Proven ability to analyze business needs and translate them into technical solutions. Preferred Qualifications: * Experience delivering COTS software implementations. * Technical proficiency in HTML, SQL, Crystal Reports, and database structures. * Familiarity with ERP, procurement, and financial systems (e.g., Oracle, SAP, ADP, QuickBooks, Paychex, Sage). * Advanced Excel capabilities, including macros and data visualization. * Knowledge of supplier diversity, contract compliance, and supply chain management. * Experience with Agile development, QA testing, and business process reengineering. * Background in troubleshooting SaaS platforms and web-based applications. Job Posted by ApplicantPro

Job DescriptionAbout the Company Our client is a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful Data Privacy Governance platform that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 100 organizations. This innovative solution ensures seamless compliance with GDPR, CCPA, and other privacy regulations, while offering unified consent and preference management APIs for efficient data handling across multiple channels. * Office Location: Falls Church, VA (hybrid 3 days per week) * Product: AI-powered privacy compliance and data governance platform * Target Market: Mid-Market and Large Enterprises Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency. The Opportunity As a Project Manager / Implementation Manager, you will lead the end-to-end implementation of our client’s AI-powered privacy compliance solutions, working closely with both enterprise customers and internal teams to ensure seamless delivery and client satisfaction. You’ll coordinate project activities, manage timelines, and serve as clients' main point of contact, proactively resolving issues and keeping everyone aligned. Your expertise will help drive successful outcomes and shape the future of privacy technology for leading organizations. What You'll Do * Lead and manage end-to-end product implementations for clients * Coordinate daily with clients and development teams, keeping both sides aligned and accountable * Oversee and coordinate developer activities in a structured way: track tasks, monitor status, and ensure quality and deadlines are met * Act as the main point of contact for delivery, reporting to the VP of Client Delivery * Provide product expertise to clients and serve as a trusted advisor during the implementation phase * Proactively identify and resolve issues, keeping projects on track * Maintain clear and consistent communication with clients, developers, and senior management * Create and maintain project tracking documentation and regular status reports What You Bring * 3+ years of experience in Project Management, Software Implementation, or Customer Success roles * Strong communication and interpersonal skills for working with both clients and internal teams * Technical knowledge related to SaaS products or cloud-based platforms * Demonstrated ability to manage multiple projects and cross-functional stakeholders simultaneously * Excellent problem-solving, organizational, and time-management skills * Proven client-facing experience, ideally in a B2B/SaaS environment * Comfortable working in cross-functional teams (product, engineering, support) * Ability to work from the office in Falls Church, VA, 3 times per week * Bonus: background in privacy and knowledge of regulations (GDPR, CCPA, etc.) Key Success Drivers * High ethical standards, honesty, and transparency * Proactive, energetic, involved in company life, and provides feedback * Customer-centric approach * Comfortable working in a fast-changing startup environment * Commitment to data privacy Why Join? * Competitive salary: $90,000-$125,000 per year (negotiable depending on your experience) * Comprehensive benefits: 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket) * 401(k) * Hybrid schedule (3 days per week) and paid vacation * Company-paid life insurance coverage * Tuition reimbursement program * Rapid career growth opportunities * Collaborative company culture and supportive, inclusive environment * Company-paid events, celebrations, and in-office dinners * Opportunity to make a significant impact in the field of data privacy and AI Interviewing Process * Level 1 - Virtual interview with the Hiring Manager (General fit) * Level 2 - On-site interview in the office (Skills Assessment) * Reference and Background Checks: conducted after successful interviews * Job Offer: provided to the selected candidate We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. Compensation Range: $90K - $125K

Job Description About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. With more than 200 locations across North America and more than 500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us. TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT. Synopsis The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills. The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals and presentations on technical assessments, implementations and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable and a team player IT Technician III Responsibilities: • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Installing and configuring hardware and software components throughout various network infrastructure devices., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals., • Establishing good relationships with all departments and colleagues., • Ensuring company safety and security standards are met., • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience., • Minimum 3 years’ experience working for a MSP (Managed Services Provider), • Exceptional written and oral communication skills., • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2019 and Mac OS., • Project Management experience is required., • Experience writing proposals for technical solutions to fulfill business needs., • Strong understanding of technology and business productivity systems., • Active Directory knowledge and experience., • Experience with UTM firewalls a plus., • Kaseya RMM and Autotask PSA Experience a plus, • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills., • Good problem-solving skills., • Excellent customer service skills., • Ability to work under moderate supervision., • Sales Engineering experience a plus., • Microsoft Server certification preferred., • Microsoft Desktop operating systems certification preferred., • Valid Driver License and ability to drive to customer locations when required., • CompTIA Net+ and/or CompTIA Security+ certifications preferred. Company DescriptionWe are an IT Managed Services Provider located in Nottingham, MD focused on providing support for small to midsize businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully- outsourced IT, supplemental IT, or project-based assistance. We are a locally owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #36 on the MSPmentor.net Top 501 Managed Service Providers.We are an IT Managed Services Provider located in Nottingham, MD focused on providing support for small to midsize businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully- outsourced IT, supplemental IT, or project-based assistance. \r\n\r\nWe are a locally owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #36 on the MSPmentor.net Top 501 Managed Service Providers.

Job DescriptionDescription: Equal Employment Opportunity Statement Klik Solutions is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination in employment. In all hiring and employment practices, Klik Solutions does not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. Reasonable Accommodation Policy Consistent with the Americans with Disabilities Act (ADA), Klik Solutions is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or accommodation due to a disability, please contact [HR contact information]. All requests for reasonable accommodation will be evaluated on a case-by-case basis in accordance with applicable laws. About Klik Solutions Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we are a comprehensive technology solutions provider offering a broad spectrum of services, including digital marketing, data services, software and application development and integration, compliance, security solutions, and cloud expertise. We partner with our clients to provide end-to-end technology solutions, helping them thrive in the digital era through robust IT structures, strategic digital marketing, data-driven insights, regulatory compliance, security measures, and seamless software and application integration. Position Overview The Account Manager serves as a key client relationship owner within the PMO, focusing on communication, coordination, and account health. This role works closely with the Project Manager to ensure smooth delivery of services, proactive issue resolution, and consistent client satisfaction. Client Communication & Relationship Management • Act as the primary day-to-day contact for assigned client accounts., • Respond to client inquiries, concerns, and escalations promptly, ensuring appropriate triage and follow-up., • Maintain regular communication to keep clients informed on service delivery progress, milestones, and updates., • Conduct Monthly Service Reviews to review ticket performance, SLA adherence, and identify service improvement opportunities., • Partner with the Project Manager to support project execution, ensuring client needs are translated into clear deliverables., • Coordinate with internal teams and resources to align on timelines, priorities, and issue resolution., • Monitor account performance, satisfaction, and engagement; flag risks or opportunities to the Solutions Advisor and/or Solutions Architect., • Follow up on completed deliverables to ensure client satisfaction and gather feedback., • Maintain accurate and up-to-date account documentation, including communications, agreements, and performance metrics., • Track trends from Monthly Service Reviews and Quarterly Technical Business Reviews to proactively address concerns and strengthen the account., • Support in Business Growth & Retention, • Identify opportunities for upselling, cross-selling, and expanding client engagement; relay insights to sales and leadership., • Assist in developing and maintaining account management processes and PMO documentation., • Record and distribute meeting minutes, action items, and progress updates., • Champion a client-first approach while balancing company priorities., • Support special initiatives or account-related projects as assigned by the Project Manager or PMO leadership., • Be available for occasional after-hours or weekend check-ins when client or project demands require it.Requirements:, • Strong verbal and written communication skills with the ability to adapt to varied audiences., • Customer service–oriented mindset with strong interpersonal skills., • Proven ability to coordinate between clients and internal teams effectively., • Strong organizational skills and ability to manage multiple accounts simultaneously., • Data analysis and reporting skills for account performance tracking., • Familiarity with project management concepts and PMO operations., • Minimum 1 year of experience in account management, customer success, or service delivery coordination., • Strong working knowledge of MS Office 365 (Teams, Outlook, Excel; Project or Visio experience a plus)., • Experience with Kaseya PSA or similar PSA/CRM tools preferred., • Process improvement or performance management experience is a plus., • Relevant certifications (CompTIA Project+, PMI CAPM, or equivalent) are an advantage.