Operations and Client Services Administrator
19 hours ago
Phoenix
Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement, • Training & development Operations & Client Services Administrator Nanny & Companion Care Services Company Hourly Role with Commission Position Summary We are seeking a highly motivated, charismatic, and adaptable Operations & Client Services Administrator to support the rapid growth of our fast-paced nanny and companion care company. This role is ideal for someone who thrives in a dynamic environment, enjoys building relationships, and can confidently balance sales, operations, recruiting, and client management responsibilities. The ideal candidate is a strong communicator with excellent people skills, the ability to build quick rapport, and a proactive mindset. This position plays a critical role in ensuring smooth day-to-day operations while helping grow the business through client engagement, lead generation, recruiting, and community presence. This is a hands-on role requiring autonomy, flexibility, professionalism, and the ability to multitask while maintaining exceptional customer service. Key Responsibilities Client Relations & Sales • Build strong relationships with prospective and existing clients through excellent communication and customer service, • Conduct consultations with families and clients to assess care needs and recommend appropriate services, • Develop quick rapport and trust with clients, caregivers, and community partners, • Follow up on inquiries, leads, and referrals in a timely and professional manner, • Assist with converting leads into active clients through relationship-based sales, • Maintain high client satisfaction and support ongoing retention efforts, • Resolve client concerns professionally and efficientlySocial Media & Lead Generation, • Support business growth through social media engagement and outreach, • Assist with content creation, posting, and community engagement across platforms (Facebook, Instagram, LinkedIn, etc.), • Identify and pursue lead generation opportunities through networking, digital marketing, and community relationships, • Monitor inquiries generated from social media and marketing efforts, • Represent the company professionally online and in the communityRecruiting, Hiring & Onboarding, • Recruit, screen, and interview nanny and companion care candidates, • Coordinate onboarding processes, orientation, and training documentation, • Verify references, credentials, and employment eligibility, • Assist with caregiver matching and placement coordination, • Maintain employee records and compliance documentation, • Support employee engagement and retention initiativesAdministrative & Operations Support, • Manage caregiver and client scheduling in a fast-paced environment, • Assist with payroll processing and timesheet review, • Perform data entry and maintain accurate records within scheduling/CRM systems, • Support office operations, organization, and workflow efficiency, • Maintain confidentiality and professionalism with sensitive information, • Assist leadership with special projects and operational initiativesCommunity Outreach & Events, • Attend networking events, community outreach opportunities, and business development meetings, • Represent the company professionally at in-person events, • Build referral relationships with community organizations, healthcare professionals, schools, and local businesses, • Assist with marketing and brand visibility initiativesTravel Requirements, • Occasional local and regional travel for events, meetings, recruiting, or business development, • Previous experience in operations, administration, customer service, staffing, recruiting, sales, or healthcare/home care preferred, • Strong interpersonal and communication skills, • Ability to build quick rapport and maintain professional relationships, • Experience with scheduling, onboarding, or employee coordination, • Comfortable working in a fast-paced, rapidly growing environment, • Proficient with technology, scheduling systems, Microsoft Office, Google Workspace, and social media platforms, • Strong organizational and multitasking abilities, • Ability to work independently and prioritize effectivelyPreferred Qualifications, • Experience in nanny services, home care, healthcare staffing, caregiving, hospitality, or client services, • Experience with social media marketing or lead generation, • Recruiting or staffing experience, • CRM or scheduling software experience, • Charismatic and personable, • Self-motivated and proactive, • Flexible and adaptable, • Organized and detail-oriented, • Autonomous and able to work independently, • A strong team player, • A confident communicator and relationship-builder, • Professional under pressure, • Positive, energetic, and solutions-focused, • Comfortable taking initiative and leading when neededPhysical & Work Requirements, • Ability to work in both office and community settings, • Ability to sit, stand, and use standard office equipment, • Occasional evening or weekend event attendance may be requiredWhy Join Us?, • Opportunity to grow with a rapidly expanding company, • Dynamic and supportive work environment, • Meaningful work helping families and individuals receive quality care, • Opportunity for leadership and career advancement, • Collaborative team culture with strong community impact