Citrix Engineer
3 years ago
New York
Job DescriptionTITLE: Citrix EngineerPOSITION: 6 month contract to hireLOCATION: New York, New York 10017 (remote okay) Specific responsibilities include: • Publish, deploy, and support business critical applications on static and MCS based Citrix servers in a Citrix Virtual Apps and Desktop 7 environment., • Create, maintain and update MCS based master images and static servers., • Manage and support Citrix and Microsoft based group policies., • Maintain and support App-V packaged applications., • Experience in supporting and tuning audio & video conferencing software such as Microsoft Teams, WebEx, Zoom in a Citrix HDX environment., • Experience supporting Citrix FAS, Cloud Connector, ADC, Studio, Director, StoreFront, • Manage enterprise-wide Distributed File System (DFS)., • Implement, manage and support internally hosted applications as a part of the Application Services team., • Split time approximately 40:60 between project-based and support-based work; split may change depending on workload., • Work on projects that include multi-tier application review, onboarding, maintenance and file server migration and consolidation., • Support incoming application incident and request tickets in a fast-paced environment., • Manage and respond to daily alerts from monitoring systems (SCOM, Citrix Director and xMatters), • Create application runbooks and maintain existing documentation for knowledge sharing and training., • Communicate proposed changes and improvements to ensure optimal performance and reliability., • Occasional weekend work or evening hours when scheduled work requires, including on-call rotation., • Work on other ad hoc duties as assigned. Skills & experience required:, • Bachelor’s degree in Computer Science, Management Information Systems, or equivalent work experience, • 2-5 years of relevant, hands-on experience supporting Windows Server 2016 and higher in an Enterprise Environment, • Proficient in supporting Active Directory, Group Policy, DNS, IIS, Virtualization (VMware) and SSL., • Excellent troubleshooting skills with a scientific approach to problem investigation and resolution, • Strong understanding of generally accepted system administration methodologies and tools such as Wireshark, Fiddler, Procmon and others., • In-depth understanding of common protocols and networking such as TCP/IP, UDP, TLS/SSL, VLANs, MAC addresses, subnets, and firewalls, • Good written documentation skills and demonstrable experience of documenting systems and procedures, • Experience with and willingness to follow a strict change management and incident tracking process., • Functional knowledge of PowerShell scripting and desire to become more advanced., • Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate., • Experience with server management tools such as SCCM or similar, • Proficient in IIS management including app pools, site authentication and protocol binding., • Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels., • Detail-oriented individual with the ability to work with limited supervision and managed his/her own time., • Collaborative within the team for special projects or troubleshooting and work across various IT groups and business units.