Phoenix
Job DescriptionBenefits/Perks • Competitive compensation, • Great work environment, • Career growth opportunities, • Thorough training on proper cleaning and disinfecting Responsibilities • Greet customers and determine their needs, • Cut, pin, and sew garments and fabrics to meet the needs of the customers, • Answer questions on tailoring and services provided, • Clean and maintain all equipment used, • Order supplies, as needed, • Ensure the cleanliness of the facility at all times, • Respond to guest requests with professionalism and patience, • Maintain adequate inventory of laundry supplies and consumables and restock when necessary, • Inspect garments for stains, damage, and fabric type before cleaning, • Treat stains with appropriate chemicals and pre-spotting techniques, • Sort and tag clothing according to customer information and cleaning needs, • Ensure proper garment finishing, including steaming, pressing, and folding, • Maintain accurate records of garments received, processed, and returned, • Follow all safety and handling procedures for chemicals and equipment, • Perform minor repairs such as button replacement or seam fixing as needed, • Provide friendly and professional customer service when handling drop-offs and pick-ups, • Maintain cleanliness and organization of the dry-cleaning area, • Greet customers warmly and assist them with drop-off and pick-up of garments., • Answer customer inquiries about services, pricing, and turnaround times., • Handle customer complaints or concerns professionally and escalate issues when necessary., • Process payments and maintain accurate records of transactions., • Keep track of incoming and outgoing orders using a POS system or logbook., • Ensure garments are tagged and labeled correctly to avoid mix-ups., • Maintain a clean and organized front desk area., • Upsell additional services (e.g., stain removal, alterations, etc.) when appropriate., • Follow up with customers for feedback or to notify them of completed orders., • Assist with basic administrative tasks as needed.Qualifications, • Proven experience with tailoring/sewing, • Experience with customer service desired, • Excellent attention to detail, • Able to work with minimal supervision and maintain a high level of performance, • Friendly, customer-oriented personality, • Strong organizational skills and an eye for detail, • Able to work quickly without compromising quality