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Software developer jobs in Maryland

Are you a business? Hire software developer candidates in MD

  • Restaurant Manager
    Restaurant Manager
    2 days ago
    $65000–$68000 yearly
    Full-time
    Hyattsville

    * Please note that this salary range is accurate as of July 1st, 2024. It reflects our starting rate (++$65,000)++ as well as the compensation for our most senior employees at this time. All positions will initially be offered at the entry-level rate, with consideration for annual increases based on performance assessments.* Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as a Front-of-House Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be a Restaurant Manager at one of our 8 locations in the DMV (DC, MD and VA). Job Type: Full-time, Exempt, Salaried/ 50 hour work week Starting Salary: $65,000-$68,000 RESPONSIBILITIES This role will incorporate the following duties: • Serving as an Advocate for the Busboys and Poets brand, • Upholding Busboys and Poets standards for employee performance and guest service, • Promoting cooperative effort, a team spirit, and good morale among employees, • Coaching and developing other staff members up to be promoted, • Evaluating employee performance, resolving personnel problems or grievances and ensuring that all information related to personnel is properly documented in the employees files, • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly)Coordinating and facilitating existing training programs for new hires, • Working closely with fellow Managers and the General Manager to ensure effective business operations, • Investigating and resolving guest complaints regarding food quality, service, or accommodations in a polite, friendly manner and while delivering excellent customer service, • Supervising staff in terms of food preparation, customer service, cleaning, and repairs to restaurant and grounds, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc, • Managing one or more department schedules, as needed, • Monitoring compliance with health and fire regulations, • Arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control and order and purchase equipment and supplies, • Counting money and making bank deposits, • Looking over financial statements, sales reports and other performance data to gauge productivity and achieve daily, weekly and monthly sales goals, • Serving as point of contact for vendor account issues, skipped invoices, credits etc, • Coordinating with Kitchen Managers to ensure standards are being maintained for cleanliness, sanitation and safety, • Managing seamless execution of events with the support of the Events Team, • Ensuring the cleanliness of the space, • Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly, as well as reaching out for support when equipment is not functioning, • Helping with duties of other employees (i.e. host, busser, server, cook, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary, • Performing other work-related duties as assigned REQUIREMENTS • Served as a Front-of-House/Floor Restaurant Manager at a full-service restaurant for at least 2 years, • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred, • Strong team-building and communication skills to train and motivate employees, • Excellent customer service, treating guests like family, • Strong time management skills and accuracy to deal with a variety of duties Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)Willingness to work evenings, weekends and holidays, as required, • Ability and commitment to meet deadlines, even during high volume periods. Must have current licensure (Food Safety, ABRA, ServSafe, Alcohol Awareness) or be able to acquire appropriate licensure for jurisdiction in which employed within 30 days. PHYSICAL DEMANDS The work that restaurant managers do is both physically and mentally demanding. You are on their feet much of the time. Managers must be able to taste raw and cooked food as well as carry up to 50 pounds, at times. Restaurant managers typically work forty-five to fifty hours a week. However, because the restaurant serves the public and is open on weekends and at night, managers may work longer, irregular hours. Please also note that, as a restaurant manager, you may be asked to change locations, at times. Busboys and Poets is an Equal Opportunity Employer

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    29 days ago
    $19–$24 hourly
    Full-time
    Germantown

    Job Summary We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The Customer Service Representative will serve as a primary point of contact for customers, providing accurate information, resolving questions and concerns, processing requests, and ensuring a positive customer experience. The ideal candidate is an excellent communicator who can remain calm and professional in challenging situations, solve problems effectively, manage multiple priorities, and build strong relationships with customers. This position requires strong attention to detail, patience, empathy, and the ability to work independently as well as part of a team. Key Responsibilities • Respond promptly and professionally to customer inquiries by phone, email, chat, social media, or other communication channels., • Provide accurate information regarding products, services, pricing, policies, orders, accounts, and company procedures., • Listen carefully to customers to understand their needs, questions, and concerns., • Resolve customer complaints and service issues efficiently while maintaining a positive and professional attitude., • Research problems, identify appropriate solutions, and follow up to ensure issues are fully resolved., • Process customer orders, returns, exchanges, cancellations, refunds, payments, and account updates as required., • Assist customers with account setup, account changes, billing questions, and general service requests., • Document customer interactions, concerns, resolutions, and relevant information accurately in the company's CRM or customer service system., • Escalate complex, sensitive, or unresolved issues to the appropriate department or supervisor., • Follow established customer service policies, procedures, and quality standards., • Maintain a thorough understanding of company products, services, systems, promotions, and policies., • Identify opportunities to educate customers about products, services, or solutions that may meet their needs., • Coordinate with sales, operations, billing, technical support, shipping, and other departments to resolve customer issues., • Follow up with customers when necessary to provide updates or confirm resolution., • Meet established performance standards for response time, customer satisfaction, accuracy, productivity, and issue resolution., • Protect confidential customer and company information and follow applicable privacy and security procedures., • Stay informed about changes to company policies, products, services, and procedures., • Contribute to a positive team environment and assist coworkers when needed., • Identify recurring customer issues and communicate trends or recommendations to management., • Perform other customer service and administrative duties as assigned. Required Qualifications • High school diploma or equivalent required., • Previous customer service, retail, call center, hospitality, administrative, sales, or related experience preferred., • Strong verbal and written communication skills., • Excellent listening and interpersonal skills., • Strong problem-solving and decision-making abilities., • Professional, courteous, and positive attitude., • Ability to handle difficult or upset customers calmly and respectfully., • Strong attention to detail and accuracy., • Ability to multitask and prioritize responsibilities in a fast-paced environment., • Comfortable using computers, email, customer relationship management systems, and standard office software., • Ability to learn new software, systems, products, and procedures quickly., • Strong organizational and time-management skills., • Ability to work independently while also collaborating effectively with a team. Preferred Qualifications • 1–3 years of customer service or customer-facing experience., • Experience working with CRM, ticketing, point-of-sale, or call-center systems., • Experience handling billing, orders, returns, refunds, or account-related inquiries., • Previous experience in a high-volume customer service environment., • Bilingual or multilingual communication skills, depending on business needs., • Experience meeting customer service performance metrics or service-level requirements. Key Skills • Customer service, • Active listening, • Verbal and written communication, • Conflict resolution, • Problem-solving, • Empathy and patience, • Product and service knowledge, • Computer proficiency, • Data entry and documentation, • Time management, • Multitasking, • Attention to detail, • Teamwork and collaboration, • Professionalism, • Adaptability, • Relationship building Performance Expectations The successful candidate will be expected to: • Provide consistently excellent customer experiences., • Respond to customers within established service standards., • Resolve customer issues accurately and efficiently., • Maintain accurate and complete customer records., • Demonstrate professionalism in all customer interactions., • Meet applicable productivity, quality, and customer satisfaction goals., • Follow company policies and procedures., • Maintain a strong knowledge of products, services, and processes., • Communicate effectively with customers, coworkers, and management. Work Environment This position may be performed in an office, call center, retail location, or remote/hybrid environment, depending on company needs. The role may involve extended periods of computer use, frequent communication with customers, and handling a high volume of inquiries. Employees may be required to work varying schedules, including evenings, weekends, holidays, or overtime, depending on business operations and customer demand. Physical Requirements • Ability to sit or stand for extended periods, depending on the work environment., • Ability to use a computer, telephone, and other standard office equipment., • Ability to communicate effectively by telephone and electronically., • Ability to perform repetitive computer and data-entry tasks., • Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law. Compensation and Benefits The company may offer a competitive compensation and benefits package, which may include: • Competitive hourly or salaried pay, • Performance-based incentives or bonuses, • Medical, dental, and vision insurance, • Paid time off and holidays, • Retirement savings plan, • Employee discounts, • Professional development and training, • Career advancement opportunities, • Flexible, hybrid, or remote work options where applicable Specific compensation and benefits should be customized based on the position, location, and company policies. Equal Employment Opportunity Orgenesis is an equal opportunity employer. We are committed to providing a workplace free from unlawful discrimination and harassment. Employment decisions are based on qualifications, skills, experience, business needs, and other lawful factors. We encourage qualified candi

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