Facilities Operations Floater
2 months ago
New York
Job Description Job Title: Facilities Operations Floater The Facilities Operations Floater is a cross-trained member of the Workplace Services team responsible for providing operational support across Mail Services, Reception, Guest Relations, Conference Services, and Workplace Operations. This position ensures seamless daily operations by providing coverage for scheduled absences, peak business periods, special events, and departmental projects while delivering exceptional customer service to employees, clients, and visitors. The ideal candidate is highly organized, adaptable, customer-focused, and capable of working independently in a fast paced corporate environment. Key Responsibilities Mailroom Operations • Process and manage all accountable (signature-required) packages received from USPS, FedEx, UPS, DHL, couriers, and messenger services., • Receive, sign for, sort, scan, and distribute incoming mail and packages throughout the day., • Deliver and collect mail and packages on assigned floors according to established schedules., • Prepare outgoing domestic and international shipments, ensuring proper packaging and labeling., • Investigate and resolve missing or delayed packages., • Maintain knowledge of employee seating locations and departmental moves to ensure accurate deliveries., • Operate mailroom equipment and shipping systems., • Maintain organized mailroom work areas and replenish mailroom supplies., • Escort couriers, delivery personnel, and vendors as needed., • Assist with special mailroom projects and departmental requests. Reception & Guest Services • Professionally welcome, greet, and assist all employees, clients, vendors, and visitors upon arrival., • Manage the reception desk while providing a positive first impression of the organization., • Register visitors, issue visitor badges, and notify hosts of guest arrivals., • Answer and direct incoming telephone calls in a courteous and professional manner., • Maintain visitor logs and ensure compliance with security and building access procedures., • Provide general information and directions to visitors and employees., • Coordinate with Security, Facilities, and other departments to ensure a seamless guest experience., • Monitor reception and lobby areas to maintain a clean, organized, and welcoming appearance. Maintenance & Event Support • Assist with conference room setup, breakdown, and room resets., • Coordinate with the Facilities Maintenance Team to ensure meeting rooms and event spaces are properly arranged for meetings, town halls, client presentations, and special events., • Assist with furniture setup, room configurations, signage placement, and event logistics., • Support catering deliveries, setup, replenishment, and cleanup., • Ensure meeting rooms are fully stocked with required supplies before meetings., • Respond promptly to meeting support requests throughout the day. Re-Set • Maintain clean, organized, and fully stocked pantry areas., • Restock coffee stations, beverages, snacks, and pantry supplies., • Replenish copy room paper and office supplies., • Receive and distribute workplace supplies to assigned floors., • Collect lost and found items from designated areas., • Report maintenance issues, safety concerns, or supply shortages promptly., • Support workplace appearance initiatives to maintain Class A office standards. General Facilities Support • Cross-train in all Workplace Services functions to provide operational coverage., • Assist with office moves, departmental projects, and special assignments., • Support emergency response activities when required., • Maintain accurate records and complete assigned administrative tasks., • Safely lift and transport materials weighing up to 25 pounds., • Perform additional duties as assigned. Qualifications • 2–5 years of experience in corporate facilities, hospitality, reception, conference services, mailroom operations, or workplace services., • Exceptional customer service and interpersonal skills., • Professional appearance and communication skills., • Strong organizational and time management abilities., • Ability to prioritize multiple tasks in a fast-paced environment., • Comfortable interacting with executives, employees, vendors, and clients., • Working knowledge of Microsoft Office and workplace technology., • Ability to work independently and as part of a collaborative team., • Flexibility to work overtime or adjust schedules to support business needs. Physical Requirements • Ability to stand and walk for extended periods throughout the workday., • Ability to lift, carry, push, or pull up to 25 pounds., • Ability to bend, reach, climb stairs, and perform routine physical workplace tasks., • Ability to work throughout multiple floors of the facility. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range$27—$28.50 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
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