Client Care Coordinator - Front Range
6 days ago
Broomfield
Job DescriptionDescription: Client Care Coordinator - Front Range Reports to: Clinical Director Job Category: Hourly | Non-Exempt | Full-Time Salary Range: $22.40-$25.76 per hour Job Site: Foundry Front Range (Broomfield) Job Summary: The Client Care Coordinator is responsible for the ongoing care of clients in treatment and developing continuing care plans and an effective post-treatment strategy in order to facilitate a smooth and safe transition for clients. Education and Experience: • Bachelor’s degree preferred, high school diploma or equivalent required., • Two or more years proven experience with people and program management in clinical settings., • Two years experience in substance abuse or mental health field preferred., • Current CPR certification or ability to obtain within 30 days of employment., • Strong relationship building skills., • Ability to listen well and offer solutions., • Ability to work as part of a multidisciplinary treatment team., • Organized with strong time-management skills., • Excellent written and verbal communication skills., • Experience leading group activities and facilitating group sessions., • Familiar with the 12-Step Program and the 12 Steps/12 Traditions., • Knowledge of industry and trauma-integrated care are a plus., • Ability to connect with clients on a positive, inspiring level to facilitate lasting recovery., • Ability to act with integrity, professionalism, and confidentiality., • Strong collaboration skills with the ability to think creatively and share ideas., • Ability to make decisions using sound judgment, data, and advice., • Exhibit care and compassion with discretion to staff and participants., • Working understanding of State and federal regulatory requirements (JCAHO, BHA, CFR42, part 2, HIPPA)., • Proficient with Microsoft Office Suite or related software., • Proficiency with or the ability to quickly learn the organization’s CRM system., • Facilitate groups., • Complete assessments (biopsychosocial) and suicide assessments., • Provide support services and meet regularly with clients to assess needs and identify barriers to care., • Manage client schedules, including internal and external appointments., • Coordinate client details with departments including, Admissions, Medical, Wellness, Family, and Clinical., • Ensure client safety and satisfaction., • Comprehend, follow, and enforce policies & procedures with clients., • Identify emergency signals and situations and respond appropriately., • Familiarize oneself with treatment structure; network with transitional facilities., • Demonstrate ability to convey continuing care experience to client and their support system., • Provide or obtain appropriate clinical recommendations for discharging clients., • Facilitate client’s support, contact with continuing care facilities & obtaining verification of benefits., • Demonstrate awareness of client’s insurance review dates & likeliness of discharge., • Determine programs that clients are qualified to attend; consider family boundaries, financials, geographic location., • Schedule discharge: transportation and follow-up treatment., • Coordinate and schedule discharge appointments., • Send discharge information to receiving agencies., • Constant awareness and communication with clinical team, family members and client., • Ability to balance outreach, clinical, financial and family factors when planning for continuation of care., • Ensure compliance with organizational and regulatory documentation standards., • Professional appearance, aptitude, and attitude., • Attend & participate in Clinical/Concerned Staffings., • Keep and maintain client confidentiality., • Provide ample communication between clients and staff., • Maintain professionalism., • Computer literacy and knowledge of EMR and CRM., • Maintain strict confidentiality, HIPAA and 42CFR Part 2 compliance., • Adhere to organization’s policies & procedures, State & Federal law, OSHA, JCAHO, and BHA regulations & standards., • Prolonged periods of sitting at a desk and working/typing on a computer., • Sit, stand, walk, bend, reach, climb steps, hear, see, speak., • Must be able to lift 15 pounds at times. Health and Wellness • Medical, dental and vision insurance*, • Supplemental accident and hospital indemnity coverage*, • Voluntary Term Life insurance*, • Employee Assistance Program, • Competitive salary, • Employee recognition and rewards programs, • Employee referral incentive program, • Professional growth and development, • Continuing education reimbursement, • Unlimited paid time off (exempt employees) + sick days, • Paid time off policy (non-exempt employees) + sick days This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Requirements: