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Job Description Desktop Support Engineer Location: Purchase, NY Schedule: Monday–Friday, 7:00 AM – 4:00 PM | Onsite with flexibility to support afterschool and on rare occasions weekend activities. Launch Your IT Career in a Role That Matters Acture Solutions is seeking a School Desktop Support Engineer to join our on-site support technical team. This role is ideal for someone with strong troubleshooting skills, a flexible schedule, and a passion for supporting education, athletics, and afterschool programs through reliable technology. If you enjoy solving IT problems, supporting students and staff, and ensuring critical school systems run smoothly—this is a terrific opportunity to grow your IT career in a people-first environment. What You’ll Do • Serve as the on-site system administrator and technical owner for classroom/end-user computing, testing environments, and athletics technology platforms., • Perform systems analysis to translate instructional and athletics requirements into technical standards, design and document solutions, runbooks, and SOPs., • Architect, implement, and maintain endpoint management (imaging/MDM/GPO), security baselines, patching, and configuration standards across the fleet., • Administer Microsoft 365, Google Workspace, identity/SSO, and role-based access; conduct periodic access reviews and compliance audits., • Lead incident and problem management for the site: triage, root-cause analysis, corrective actions, post-incident reviews, and preventive controls., • Plan and execute technology readiness for standardized testing (SAT, ACT, Regents/CBT): environment configuration, validation/certification, and day-of operational oversight., • Own reliability for athletics technology systems (e.g., Score Vision, Athletic Live): integrations, monitoring, change control, and vendor coordination., • Manage lifecycle planning and asset governance: specifications, procurement input, deployment schedules, inventory accuracy, and end-of-life strategy., • Define and enforce site IT policies and security protocols; ensure compliance with school and Acture standards and applicable regulations., • Coordinate and direct external vendors and internal escalations; approve change windows and ensure service levels are met., • Produce and present site technology health, risk, and capacity metrics; recommend improvements and budget priorities., • Develop and deliver staff/student training; maintain knowledge articles and technical documentation., • 2 plus years of IT support or helpdesk experience., • Hands-on skills with desktops, laptops, printers, and peripheral setup., • Familiarity with Windows OS, Microsoft 365, and Google Workspace., • Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting)., • Excellent communication skills with ability to support both staff and students., • Flexibility to provide after-school/after-hours coverage., • Experience in technology coordination and support for standardized testing (SATs, ACTs, Regents) and computer-based testing platforms., • Experience with athletics technology systems (Score Vision, Athletic Live, etc.) preferred., • Customer-first mindset with patience and professionalism., • Strong problem-solving and adaptability in a school environment., • Organized, detail-oriented, and able to manage multiple requests., • Ability to lift and move IT equipment (up to 35 pounds)., • Frequent movement across classrooms, labs, and athletic facilities. Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations—including schools—to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $65,000 – $75,000 (based on experience), • Benefits: Medical, dental, vision, 401k, EAP, and generous paid time off, • Additional Perks: Time off aligned with school holidays If you’re passionate about tech, love helping people, and want to grow your career in a role that supports education and community programs—apply today. Valid driver’s license, background check, and fingerprinting required.