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Job Description Position Summary: Provides administrative support to the Masters in Physician Assistant (PA) Studies Program and serves as a liaison between the program and clinical sites. Major Duties & Responsibilities: • Recruit and maintain clinical sites for the PA program, • Conduct clinical site visits for the PA program, • Be the point of contact for clinical sites & preceptors and outside vendors for the PA program, • Ensure PA students’ onboarding requirements are met prior to clinical year, • HIPAA Training, • Immunizations/TB Screening/FIT testing, • Active BLS and ACLS certifications, • Criminal background check, • Scheduling PA students in clinical rotations, • Ensuring PA students complete patient-encounter logging, • Ensure PA students complete skills passport, • Collecting and maintaining preceptor evaluations of students, • Flagging students who fall below benchmarks to alert the Program Director, • Administering, collecting, maintaining student evaluations of preceptors and sites, • Flagging preceptors and sites who fall below benchmark to alert the Program Director, • Compile and maintain spreadsheets of PA program students’ clinical rotation grades, end-of-rotation exam scores and other data as required, • Administer and proctor end-of-rotation exams for the PA program, • Work with the Program Director to organize and maintain accreditation-related documents, reports, and records, • Assist Program Director coordinate meetings, site visits, and other events related to accreditation., • Assist Program Director and PA faculty with the preparation of reports (self-studies, annual reports) and other documentation required for program accreditation submissions (i.e., ARC-PA, NYSED)., • Serve as a liaison between the Program Director and Academic Affairs to ensure the maintenance and updating of databases and spreadsheets related to accreditation data., • Answer the PA program main phone line, responds to callers, direct callers to appropriate departments/personnel, • Assist the Program Director in scheduling meetings and maintaining calendars, • Coordinate and plan PA program events, • Assist with maintaining and updating the PA Student Handbook, • Provide general office support for both full-time and part-time PA faculty, • Serves as a liaison between students and faculty to help to direct inquiries and arrange meetings., • Assist with Canvas LMS Course setup., • Coordinate Student Evaluations and collate the results of course and instructor evaluations for faculty., • Assist with the submission of course grades., • Order and maintain office supplies for PA program faculty., • Track program expenses, create purchase orders, process invoices and check requests., • Creates Helpdesk and Facilities tickets for PA program faculty., • Provide scheduling and logistical support for PA program meetings and events., • Take minutes for PA program meetings., • Perform other related duties as assigned within the parameters of the job description. Knowledge, Skills and Abilities: • Demonstrate the ability to both work independently with little direction and work confidentially with discretion., • Dedication to the mission of the Department and the College., • Attention to detail., • Demonstrates excellent organizational skills., • Demonstrates excellent oral and written communication skills., • Demonstrates a positive attitude and work ethic., • Interacts professionally and effectively with members of the PA program, Department of Allied Health Sciences, as well as members of the College community., • Demonstrates efficiency by observing schedules and meeting assignment deadlines., • Able and willing to proactively identify and pursue relevant learning and professional development opportunities, and apply new knowledge, insights, and skills to enhance work results., • Proficiency in Microsoft Office (including Word, Excel, Outlook, and Access), Adobe and Internet searches. Proficiency in Canvas., • Working knowledge of modern office practices, procedures, and equipment. Education and Experience: • Bachelor’s degree and three years of related work experience or equivalent combination of education and experience., • Experience providing administrative support in higher education and/or healthcare settings is preferred., • Extensive knowledge of office practices and procedures.

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: IT Helpdesk Manager position is an essential employee post requiring a hands-on technical leader to assist the Director of User Support Services in optimizing the day-to-day operations of the IT helpdesk while overseeing and managing staff performance. This role requires a team player who can assist with motivating the technical team to achieve goals as well as leverage extensive IT experience to resolve escalated technical issues. Excellent written and verbal communication skills are essential, as well as a strong focus on customer service when interacting with staff, consultants, and vendors across all levels. WORK PERFORMED: • Manage and supervise a team of IT Helpdesk professionals providing mentorship and guidance., • Provide a high level of technical expertise and resolve escalated complex IT issues., • Assist in planning and executing technology projects, upgrades, migrations, coordinating resources and timelines to minimize disruption to business operations., • Maintain working knowledge of Active Directory and assist with User Onboarding and Offboarding process., • Assist with VDI (Virtual Desktop Infrastructure) Administration., • Assist with maintaining IT hardware and software inventory., • Oversee ESD’s Zendesk Helpdesk implementation, training, usage and reporting., • Collaborate with other departments and stakeholders to understand IT requirements and priorities, ensuring alignment with business objectives., • Conduct regular performance evaluations for assigned staff., • Provide mentoring and professional development activities for Helpdesk Staff., • Stay current with emerging technologies, industry trends, and best practices to support business operations., • Engage in Vendor and Partner relationships to assist in procuring IT products and services., • Assist with Developing IT procedures and best practices to optimize helpdesk operations., • Assist with MDM/Wireless device Set-up and deployment., • Assist with the installation, configuration, troubleshooting, and support of computer hardware and software., • Assist ESD staff in developing working knowledge of IT systems., • Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Train new helpdesk employees on IT systems, procedures, and customer service skills., • Assist and backup Director of User Support Services with implementation of new initiatives, AD management and all other Server & Portal Administration tasks as needed., • Assist IT Management with special assignments., • Assist with IT project initiatives and management as needed., • Up to 10% of travel to any ESD office location as required. Some overnight trips will be required as well., • Assist with IT Disaster Recovery efforts, testing, and documentation as needed., • Perform other IT related duties as directed by IT Management. MINIMUM REQUIREMENTS: 5+ years of proven experience in IT helpdesk management, with a demonstrated track record of effectively leading and managing IT teams in a dynamic environment. Proficiency in IT systems, network infrastructure, and security principles, with hands-on experience in implementing and managing enterprise-level IT solutions. Outstanding communication, interpersonal, and leadership skills, with the capacity to engage with diverse stakeholders and influence decision-making at various organizational levels. Strong project management skills, with the ability to plan, organize, and execute multiple projects concurrently within budget and schedule constraints. Analytical mindset with problem-solving capabilities and attention to detail, coupled with strategic thinking and business acumen. Familiarity with cloud computing, virtualization, networking, and Microsoft Networks is advantageous.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments. WORK PERFORMED: • Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner., • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned., • Maintain advance knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Support end-users with remote access on desktops/laptops and mobile devices across platforms., • Knowledgeable in VDI (Virtual Desktop Infrastructure), • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)., • Assist end-users in developing working knowledge of systems running on LAN., • Prepare SOPs and user instructions as needed., • Ability to train and conduct new-user orientations on both hardware and software as requested., • Point person for all mobile and wireless devices including set-up, deployment, and user support., • User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences., • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary., • Perform tasks and functions as required by supervisor., • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment., • Occasional travel to the various ESD offices may be required. MINIMUM REQUIREMENTS: Minimum Requirements Education level required: HS Diploma or equivalent with 5 years relevant experience. Associates in Computer Science preferred. MCSE Desktop Infrastructure & Windows 10 Certification; and CompTIA A+ & Network Certification. Relevant experience required: Minimum 4+ years customer service experience, including phone support in a fast-paced environment. Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail. Knowledge required: Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus. Also, all other ESD supported applications.

Job Description JOB SUMMARY The IT Support Desk Supervisor leads and manages the helpdesk team to ensure timely and effective resolution of technical issues. They design and implement support processes and policies that enhance service delivery and align with organizational goals. By leveraging KPIs and performance metrics, the supervisor identifies continuous improvement opportunities to optimize team efficiency and customer satisfaction. JOB RESPONSIBILITIES • Supervise the support desk team, providing direction, mentorship, and performance management., • Manage daily operations of the IT support desk, including ticket assignment, escalation, prioritization, and resolution., • Coordinate scheduling to ensure appropriate staffing and service coverage., • Implement and maintain support desk processes in accordance with company IT standards and best practices., • Collaborate with other IT teams to ensure timely and effective resolution of incidents and requests., • Actively monitor service metrics and key performance indicators (KPIs) to ensure service quality and identify improvement opportunities., • Foster continuous improvement through training, knowledge-sharing, and procedural enhancements., • Communicate proactively with stakeholders regarding the status of support requests and service improvements., • Excellent communication, interpersonal, and organizational skills., • Strong leadership capabilities, with the ability to motivate and manage teams effectively., • Ability to analyze support metrics and implement process improvements., • Proactive problem-solving and decision-making skills., • Ability to manage multiple priorities and handle stressful situations professionally., • Commitment to providing high-quality customer service., • Strong understanding of IT support processes and incident management., • Experience with IT Service Management (ITSM) tools, preferably ServiceNow, Jira Service Management, or similar., • Familiarity with ITIL frameworks and practices (ITIL certification preferred)., • Experience working within hybrid environments utilizing Active Directory and Entra ID., • Proficiency in Microsoft Office 365 suite and related cloud-based services Protective Industrial Products (PIP) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PIP makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, you may request access to our EEO policy.