Customer Service Front End Manager
11 days ago
Troy
Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Health insurance, • Tuition assistance RESPONSIBILITIES: • Effectively direct and supervise all functions and activities of the front end department and personnel., • Develop and implement plans and department goals for maximizing sales and overall results in the department., • Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times., • Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment., • Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline., • Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances., • Run register following all company cash management policies., • Ensure all associates adhere to proper procedures and customer service standards., • Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance., • Maintain good communications in the store and throughout the organization., • Address all customer and employee complaints promptly and efficiently., • Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances., • Motivate associates to achieve company sales and customer service goals., • Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides., • Ensure favorable department image to customers by maintaining a clean, attractive and friendly department., • Approve customer checks and assist customers with courtesy check cashing application forms., • Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times., • Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items., • Other duties as assigned. QUALIFICATIONS:, • Previous customer service management experience, required., • Cash management experience, required., • Must be able to work early mornings, nights and weekends., • Must have reliable transportation., • High school diploma or GED, required., • Demonstrate excellent team building skills., • Excellent communication - able to communicate effectively with department employees and customers., • Must be able to stand and/or walk for 8 or more hour periods., • Must be able to regularly bend, lift and/or move 25 pounds.BENEFITS:, • Health, • Dental, • Vision, • Short term disability, • Accident, • Hospitalization, • Critical illness, • Cancer, • Life insurance, • Flexible spending, • Education reimbursement, • 401K match, • Employee discount, • Company paid life insurance policy, • Company paid LTD policyThis position averages 50 hours per week. If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE