Executive Director
8 days ago
Bethesda
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Montgomery County Job ID 2025-227124 JOB OVERVIEW "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air." • Sunrise Leader The Executive Director is responsible for overall leadership, management, and success of their community. These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care & services to seniors better than anyone. The Executive Director is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members. RESPONSIBILITIES & QUALIFICATIONS Responsibilities As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed below: Inspiring Others: • Motivates individuals toward higher levels of performance that are aligned with the organization's vision and values., • Communicates a clear, customer focused vision, based upon a Resident Centered Model of care., • Models a strong belief in mission, vision, and purpose., • Using appropriate methods and a flexible interpersonal style, builds, motivates, and guides a cohesive team to complete team goals., • Provides clear direction and structure for the team in order to support their success., • Effectively manages the talent selection process by utilizing Sunrise best practices and resources., • Embraces workforce diversity., • Establishes stretch but realistic team goals and motivates the team to work together to achieve them., • Shares important and relevant information with the team., • Ensures consistent and timely orientation and ongoing training is delivered to team members., • Focuses on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution., • Promotes the Employee Assistance Program (EAP) as a resource for team members., • Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities., • Conveys performance expectations and provides timely feedback to ensure performance standards are met., • Holds effective 1:1 meetings with direct reports., • Provides feedback and counsels on a continuous basis., • Supports team members' career growth by having regular development-focused conversations., • Utilizes and promotes Sunrise's development programs as appropriate to prepare high-potential team members for future roles., • Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions., • Fosters a work environment that encourages people to act with integrity and treat each other and their ideas with respect, creates and protects a high-trust environment by setting an example, advocates for others in the face of challenges, removes barriers to trust, and rewards others for demonstrating behaviors that cultivate trust., • Demonstrates personal integrity and sets an example by being honest, keeping commitments and behaving consistently., • Establishes and sustains trusting relationships by accurately perceiving and interpreting own and others' emotions., • Listens and responds with empathy., • Treats people with dignity, respect, and fairness., • Creates an environment that results in team members sharing positive feedback related to trust on annual engagement surveys., • Encourages disclosure and facilitates an open exchange of ideas., • Advocates for both team members and residents., • Drives organizational and cultural changes needed to achieve strategic objectives, catalyzes new approaches to improve results by transforming organizational culture, systems, or products/services, and helps others overcome resistance to change., • Identifies change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement., • Creates momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services., • Ensures that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, crafts and implements service practices that meet customers' and own organization's needs and promotes and operationalizes customer service as a value., • Achieves outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement., • Leads the development and regular review of the engagement improvement plan., • Effectively resolves customer concerns through consistent use of the problem resolution program., • Holds consistent, effective Resident Council meetings., • Achieves customer referrals on a regular, recurring basis and strives to be above the company average., • Ensures that the leadership team interacts with residents., • Maintains a commitment to say "YES" and the courage to say "NO" only when absolutely needed., • Strives for excellent quality care and service delivery and institutes and ensures corrective action in a timely manner., • Reviews customer and secret shopper surveys and acts accordingly by instituting appropriate corrective actions in a timely manner., • Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents and ensures compliance., • Acts as the Community Privacy Representative., • Ensures all resident administrative files are well maintained, current and in compliance with state Regulations., • Follows up on issues identified in the regional team site visit report., • Follows up on mock survey process., • Ensures community is in compliance with OSHA requirements., • Provides leadership and promotion of the Sunrise Safety and Risk Management policies., • Reviews all incident reports and ensures corrective actions are in place in a timely manner., • Maintains monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc., • Oversees the planning of an in-house family event monthly., • Encourages family involvement via Volunteer Programs., • Makes self available to residents and their families., • Ensures implementation and maintenance of a family support program., • Ensures Family Service Meetings are happening regularly according to Sunrise policy., • Demonstrates the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position., • Spends one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls., • Ensures that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's and sales., • Spends five minutes per day, performing post call reviews of DOS's in-person presentations., • Holds DOS accountable for the community's daily contact goal., • Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned and is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins., • Sets high goals for personal and group accomplishment, uses measurement methods to monitor progress toward goals and works tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement., • Meets NOI expectations., • Meets occupancy expectations., • Manages the P&L., • Achieves and executes consistent labor schedules seven days a week., • Achieves great resident retention through a focus on service., • Actively participates in local business councils., • Instills in team members a "whole community approach"., • Uses one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and uses one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics., • Meets the financial targets with the goal to maximize the capital partners return., • Thinks abstractly and makes things work when there is no absolute instruction and is able to adapt to business needs., • Possesses functional knowledge of all operating programs including memory care, clinical, dining, and social programs., • Makes accurate forecasts., • Overcomes competitive obstacles., • Understands market dynamics:, • What is our niche?, • What do we do better or worse than our competition?, • New service opportunities., • Demographics - culture, income, ethnicity, size., • Strives to improve profitability year over year in line with owner expectations., • Prepares and adheres to the community budget., • Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate., • Reviews monthly financial statements and implements plans of action for deficiencies., • Utilizes revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization., • Effectively manages collections process., • Manages variable and other productive labor to benchmarks, adjusting timely to occupancy and service level changes., • Manages key, non-labor operating costs in line with budgeted levels., • Secures and compares information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria., • Complies with all regulations and principles., • Thinks past today (proactive)., • Learns from bad decisions., • Encourages and rewards for prudent risk taking. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required: • College degree preferred; degree and management experience may be required per state/provincial requirements., • Administrator's License / certification may be required per state/provincial requirements., • Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community., • Previous management experience including hiring, coaching, performance management, daily op...
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