Santa Monica
Job Description JOB DESCRIPTION PROPERTY: Shore Hotel TITLE: Host/Hostess DEPARTMENT: Food & Beverage STATUS: Non-Exempt, Part Time SUPERVISED BY: Director of Food & Beverage SUPERVISES: No supervisory responsibilities. Food & Beverage Host/Hostess will greet and welcome hotel guests and ensure servers are aware of guest seated in their section. • Set up the coffee bar in the lobby by 6:00AM, properly restock with 3 freshly brewed coffee urns, coffee cups, lids, assortment of sugar, milk, stirrers and cream., • Clean all the menus and set them out on the bar, • Make sure all chairs and tables are clean and properly set up, • Welcomes guest with proper salutation, inquire their room number and last name, walk them to their table., • Let the guest know their server will assist them in a minute, • On free time assist severs refill coffee and water on the tables, • If there is no seating available, add guest’s name to the waiting list and have them seat in the lobby until you call them, • Maintains coffee bar area clean and properly restocked until 10:00AM, • Knowledgeable about the food & beverage offerings, • Knowledgeable of hotel amenities, • Properly closedown coffee bar at the end of the shift, leaving the area clean and organized, • Clean menus and stored them away, • Perform additional duties as requested by the supervisor ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES: Proven success in the following job competencies: • Honesty; has honest, direct, and factual communication and actions with internal and external customers., • Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things., • Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values., • Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status., • Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas., • Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data., • Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays., • Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach., • Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;, • Diversity: Strong commitment to diversity and equality in a company culture., • Communication: Strong communication (verbal and written) and presentation skills., • Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets. EXPERIENCE: • Previous experience in a customer service position, • Prior hospitality experience a plus. EDUCATION: WORKING CONDITIONS & PHYSICAL WORK DEMANDS: • Must be flexible and able to work weekends and holidays, • Able to stoop, kneel, bend at the waist and reach on a daily basis., • Able to lift and move up to 20 pounds occasionally., • Punctuality is critical for all positions, • Hours occasionally vary according to business levels, • Ability to stand and or walk around for 4 hours period OTHER: • Other duties as assigned. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. COMPANY BENEFITS: • Medical, Dental and Vision Insurance to all eligible employees, • Company-paid life insurance of $25,000 to all eligible employees, • Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution), • Seven paid holidays, • Sick pay when eligible, • Company-paid parking, • Employee Assistance Program (EAP), • Employee Recognition Programs, • Employee Referral Incentive Program, • Transportation allowance, • Dry cleaning services (up to 6 pieces of work clothes per week) Our post-offer background check process includes a background check (HireRight) and a drug-screen. We participate in E-Verify. We are an Equal Opportunity Employer.