1000+ Best office manager Jobs in California (October 2026)

POSITION: Bench General Manager - Retail Cafe - Fort Mason CLASSIFICATION: Exempt REPORTING RELATIONSHIPS: • Reports to the District Manager, • Direct Reports: Shift Leads, Baristas, and Food Prep Positions COMPENSATION: $74,000.00 Annual Salary About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Bench Manager position is a unique opportunity to embark on a journey of learning and growth, with the ultimate goal of managing a designated home store and its team. This role involves shadowing existing store managers, working closely with the District Manager, and immersing oneself in the key responsibilities that define our brand's commitment to excellence. The Bench General Manager is entrusted with conscientious hiring, training, and employee development, all under the guidance of seasoned managers. Fostering a positive environment and effective communication within the team are skills cultivated through hands-on experience and mentorship. The Bench General Manager learns the art of creating schedules that harmonize with business and employee needs, mastering accurate payroll management, and promptly addressing customer concerns. With a focus on financial performance, this role involves working closely with the District Manager to drive sales, monitor Key Performance Indicators, and consistently identify areas for improvement. The Bench Manager role is a dynamic learning experience, instilling a passion for our brand and a commitment to leadership that will shape the successful management of a future home store and its team. Qualifications and Requirements • Demonstrates a passion for coffee and inspires it in others, • Management experience in specialty coffee, retail, hospitality and/or customer service is required, • Experience managing a profitable & operationally sound single café/restaurant preferred, • Must maintain current state issued SERVSafe Manager Certificate, • Experience recruiting, hiring, and managing staff, • Strong leadership skills with professional maturity, • Proven ability to understand and execute on an organization's goals and objectives, • Enjoys working on a team and collaborating as a team player, • Leadership, relationship, team building, and conflict management skills, • Excellent interpersonal and communication skills - both oral and written, • Must be able to exercise independent judgment and decision-making skills, • Ability to work in a fast-paced environment, manage competing priorities and meet deadlines, • Experience reviewing financial reports and meeting budgets, • Able to work full time (the work regularly demands in excess of 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays, • Ability to lead change, deal with the ambiguity, and the prioritizing needed to run a fast-paced environment, • Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills, • Bilingual in Spanish and English preferred, • Minimum High School or GED Compensation • Available to all employees, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by p eople assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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One Sixty Fundraising

Fundraiser/Canvasser for Non-Profits

2 days ago

$24–$28 hourly

Full-time

Telegraph Hill, San Francisco

One Sixty Fundraising are looking for outgoing, confident and passionate activists to join our sociable, high energy fundraising team in San Francisco! Hours: Full Time - Tuesday to Saturday 10am-6pm Pay: $24/hr (guaranteed base pay after paid training), increasing to $28/hr plus uncapped bonuses (paid weekly!) One Sixty International are the leading fundraising agency in the UK, USA and Malaysia. We work with incredible non-profits such as the ASPCA, The Nature Conservancy, and Children International to generate vital funds so they can keep doing the amazing work that they do! The Position: You will work with your team on different busy streets in the city where you will engage in incredible conversations with members of the public, inspiring them to become a supporter of the non-profit you are representing through an ongoing donation. Each and every conversation you have will have a positive impact, making the world a better place! We're looking for energetic, confident communicators who aren't afraid to strike up a conversation to represent one of our incredible charity partners. If you're interested in fighting poverty, campaigning for equality for all, promoting animal welfare or saving the planet - we want to hear from you! Benefits: • Guaranteed hourly rate of pay plus bonuses - this is NOT a commission-only position! After paid training you will earn a base pay of $24/hr, increasing to $28/hr with good performance., • Full time, consistent schedule, working Tuesday to Saturday 10am-6pm., • Healthcare, dental and vision, 401k, plus access to our Employee Assistance Program., • Paid time off., • Paid training and opportunities for professional development. Ability to move up to team leader and management positions., • Opportunities to travel to our other offices within the US, plus the UK and Malaysia! Requirements: • Ability to work 5 full days, Tuesday to Saturday 10am-6pm., • Available to work full time for a minimum of 3 months., • Happy to work outside in different locations within the city each day., • Must be a confident communicator, and thrive in high-energy fast-paced environments., • Some experience or interest in social justice, activism, poverty alleviation, humanitarian causes, the environment, charitable causes, and/or non profit organizations!

POSITION: Café General Manager - Retail Cafe - Orinda CLASSIFICATION: Exempt REPORTING RELATIONSHIPS: • Reports to the District Manager, • Direct Reports: Shift Leads, Baristas, and Food Prep Positions COMPENSATION: $72,000.00 to $75,000.00 Annual Salary About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Helen and Brooke have committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade certification, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café. Key Responsibilities • Sets a standard of conscientiously hiring, training, developing, and retaining employees, • Continuously develop self and team, • Inspires and creates a positive environment, • Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings, • Create timely and complete schedules, taking the business and employees needs into consideration, • Completes payroll accurately and submits it within the proper time frame, • Models hospitality and is in service to the customer, • Acts to resolve customer concerns and is always looking for ways to make the experience better, • Monitors, coaches, and encourages team members to exceed the customer's expectations through the team's execution of the operations, processes, recipes, and knowledge, • Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers, • Completes required inventories and accurate ordering in the proper time frame, • Manage the store's financial performance and costs to include accurate cash controls and product ordering, • Completes the weekly financial corporate requirements accurately and in a timely manner, • Is relentless in finding ways to drive sales and create new customers, • Monitors Key Performance Indicators and is always looking for areas to improve Qualifications and Requirements • Demonstrates a passion for coffee and inspires it in others, • Management experience in specialty coffee, retail, hospitality, and/or customer service is required, • Experience managing a profitable & operationally sound single café/restaurant preferred, • Must maintain current state-issued SERVSafe Manager Certificate, • Experience recruiting, hiring, and managing staff, • Strong leadership skills with professional maturity, • Proven ability to understand and execute an organization's goals and objectives, • Enjoys working on a team and collaborating as a team player, • Leadership, relationship, team building, and conflict management skills, • Excellent interpersonal and communication skills - both oral and written, • Must be able to exercise independent judgment and decision-making skills, • Ability to work in a fast-paced environment, manage competing priorities and meet deadlines, • Experience reviewing financial reports and meeting budgets, • Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays, • Ability to lead change, deal with ambiguity, and prioritize in a fast-paced environment, • Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills, • Minimum High School or GED Compensation • Available to all employees, • Competitive wage, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment., • Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by p eople assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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Dr. Emilio M. Ramon, DDS

Virtual Administrative Assistant

17 days ago

$4600–$5000 monthly

Part-time

Central LA, Los Angeles

Provide remote administrative support by organizing information, managing routine office tasks, maintaining accurate records, and assisting with day-to-day coordination. Strong organization, attention to detail, reliability, and clear communication are important for this role.

POSITION: Kitchen Lead - Retail Cafe - Round House CLASSIFICATION: Non-exempt REPORTING RELATIONSHIPS: • Reports to the General Manager COMPENSATION: Starting $22/hour About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Kitchen Lead plays a key role in maintaining smooth daily kitchen operations at the café level. This position is responsible for high standards of food quality, safety, organization, and prep, while leading and supporting a strong team culture. The Kitchen Lead is a working lead position with no direct people management responsibilities, but one that sets the tone for excellence through example and training. Key Responsibilities • Oversee kitchen prep and execution during service, ensuring consistent quality and presentation, • Maintain back-of-house standards for cleanliness, sanitation, and organization, • Collaborate with the GM on kitchen schedules by providing input on team availability and operational needs, • Place vendor orders and manage vendor relationships to ensure quality, timeliness, and competitive pricing, • Perform inventory counts and manage product rotation to minimize waste, • Lead the team in food safety and sanitation practices, modeling correct procedures, • Support the training and onboarding of new BOH staff; demonstrate prep methods and kitchen systems in alignment with standards, • Collaborate with GM and retail team on seasonal menus, specials, and café events, • Support recipe development and documentation in collaboration with retail operations, • Communicate proactively with GM regarding team performance, scheduling needs, or kitchen-related concerns, • Act as a key contributor to a positive and supportive kitchen culture Qualifications and Requirements • 2+ years of BOH experience; lead or supervisory experience strongly preferred, • Strong food safety knowledge and current Food Handler Card required, • Knowledge of kitchen equipment, prep techniques, and cooking procedures, • Ability to maintain a clean, efficient, and organized kitchen under pressure, • Excellent communication and follow-through, • Works well independently and as part of a team, • Demonstrates leadership, maturity, and professionalism, • Experience reviewing financial reports and meeting budgets, • Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays, • Ability to lead change, deal with ambiguity, and prioritize in a fast-paced environment, • Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills, • Minimum High School or GED, • Must be 16 years of age or older Compensation • Available to all employees, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. *Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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Georgelas Shep Katherine M

Remote Data Entry Clerk

2 months ago

$35–$45 hourly

Part-time

Westchester, Los Angeles

We are looking for a detail-oriented Remote Data Entry Clerk to join our team. The ideal candidate will be responsible for accurately entering and managing data, ensuring the integrity and confidentiality of information. This role requires excellent organizational skills, attention to detail, and the ability to work independently in a remote setting. Responsibilities: • Enter and update data in various systems and databases., • Verify data accuracy and make necessary corrections., • Maintain confidentiality of sensitive information., • Perform regular data backups and file organization., • Collaborate with team members to ensure data consistency. Qualifications: • High school diploma or equivalent., • Proficient in Microsoft Office Suite, especially Excel., • Strong attention to detail and accuracy., • Ability to work independently and manage time effectively., • Excellent communication and organizational skills. Join us and be part of a dynamic team where you can grow your skills and contribute to our success.

POSITION: Café General Manager - Retail Cafe - Larkspur CLASSIFICATION: Exempt REPORTING RELATIONSHIPS: • Reports to the District Manager, • Direct Reports: Shift Leads, Baristas, and Food Prep Positions COMPENSATION: $75,000.00 Annual Salary About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Helen and Brooke have committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade certification, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café. Key Responsibilities • Sets a standard of conscientiously hiring, training, developing, and retaining employees, • Continuously develop self and team, • Inspires and creates a positive environment, • Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings, • Create timely and complete schedules, taking the business and employees needs into consideration, • Completes payroll accurately and submits it within the proper time frame, • Models hospitality and is in service to the customer, • Acts to resolve customer concerns and is always looking for ways to make the experience better, • Monitors, coaches, and encourages team members to exceed the customer's expectations through the team's execution of the operations, processes, recipes, and knowledge, • Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers, • Completes required inventories and accurate ordering in the proper time frame, • Manage the store's financial performance and costs to include accurate cash controls and product ordering, • Completes the weekly financial corporate requirements accurately and in a timely manner, • Is relentless in finding ways to drive sales and create new customers, • Monitors Key Performance Indicators and is always looking for areas to improve Qualifications and Requirements • Demonstrates a passion for coffee and inspires it in others, • Management experience in specialty coffee, retail, hospitality, and/or customer service is required, • Experience managing a profitable & operationally sound single café/restaurant preferred, • Must maintain current state-issued SERVSafe Manager Certificate, • Experience recruiting, hiring, and managing staff, • Strong leadership skills with professional maturity, • Proven ability to understand and execute an organization's goals and objectives, • Enjoys working on a team and collaborating as a team player, • Leadership, relationship, team building, and conflict management skills, • Excellent interpersonal and communication skills - both oral and written, • Must be able to exercise independent judgment and decision-making skills, • Ability to work in a fast-paced environment, manage competing priorities and meet deadlines, • Experience reviewing financial reports and meeting budgets, • Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays, • Ability to lead change, deal with ambiguity, and prioritize in a fast-paced environment, • Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills, • Minimum High School or GED Compensation • Available to all employees, • Competitive wage, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment., • Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by p eople assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

POSITION: Service Coordinator CLASSIFICATION: Non-exempt REPORTS TO: Director of Wholesale COMPENSATION: $28.00 - $35.00 About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Service Coordinator is the primary administrative owner of equipment service requests for Equator's wholesale partners and company cafes. This position receives and documents requests, conducts initial remote troubleshooting within established guidelines, dispatches internal technicians or third-party service partners, tracks each case through resolution, and completes the related service billing and records. The Service Coordinator works closely with Account Managers, Sales, Customer Service, field technicians, third-party vendors, Retail Operations, and Accounting to provide timely, professional support and reliable follow-through. Success in this role requires excellent phone and written communication, sound judgment, strong organization, accurate system documentation, comfort working across multiple software platforms, and consistent availability during the assigned Wednesday-through-Sunday schedule. ESSENTIAL RESPONSIBILITIES Service Intake and Customer Communication • Monitor and respond to the shared service email inbox, business phone line, voicemails, case queue, and other designated service channels throughout the scheduled workday., • Answer service calls and communicate with wholesale partners, cafe teams, vendors, and internal stakeholders in a timely, calm, professional, and solutions-oriented manner., • Gather complete intake information, including account and location, contact information, equipment type and identifying details, symptoms or error codes, business impact, urgency, relevant photos or video, and troubleshooting already attempted., • Conduct initial remote troubleshooting within established procedures; escalate issues that require technical expertise, management approval, or immediate field response., • Set realistic expectations and provide proactive status updates until the issue is resolved or formally handed off. Case Management Dispatch and Follow Through • Create a complete case or service record for every request in the designated CRM, ERP, and/or ticketing system on the day it is received., • Review account service terms, equipment history, warranty status, service coverage, and approved routing information before dispatching when available and applicable., • Dispatch requests to the appropriate internal technician or approved third-party service vendor and confirm receipt, ownership, scheduling, and the next action., • Maintain accurate case status, notes, contacts, commitments, technician updates, parts needs, appointments, and follow-up dates so the record reflects the current state of the work., • Follow up consistently with technicians, vendors, Account Managers, cafe teams, and customers to prevent open requests from stalling or being lost between teams., • Escalate urgent, unresolved, repeat, safety-related, or high-impact issues promptly to the appropriate Account Manager and Wholesale leader., • Confirm resolution with the customer or internal stakeholder, capture final technician notes and vendor documentation, and close the case only after the record is complete. Service Billing Purchasing and Records • Complete service billing for technician time, travel, parts, and third-party work accurately and within established timelines., • Review supporting documentation and coordinate with Accounting, Account Managers, technicians, and vendors to resolve missing information, discrepancies, credits, warranties, or billing questions., • Coordinate approved equipment purchases, submitting PO's to manufacturers and track shipping timelines, needs to expedite, and communication with internal and third party teams receiving equipment prior to installation., • Coordinate parts purchases, returns, and warranty claims; maintain accurate equipment cost, specification, and status records., • Maintain service, equipment, and customer records in the designated systems as the source of truth. Preventative Maintenance Inventory and Reporting • Develop, maintain, and monitor preventative maintenance and water-filter schedules for assigned accounts and cafes, including upcoming service reminders and overdue follow-up., • Support quarterly equipment, parts, and smallwares inventory counts and reconcile discrepancies with the appropriate operational and accounting partners., • Maintain accurate equipment profiles and service histories, including customer-owned, Equator-owned, loaned, or temporarily placed equipment, as assigned., • Provide routine service activity reporting, including open and aging cases, pending dispatches, recurring issues, completed service, and items awaiting billing or documentation., • Identify recurring service issues, workflow gaps, or documentation needs and elevate recommendations to the Director of Wholesale. Cross Functional Coordination and Process Support • Partner with Account Managers, who retain ownership of the customer relationship and commercial decisions, while owning the administrative service workflow once a request enters the service channel., • Coordinate clear handoffs across scheduled days off and ensure active cases have a visible owner, current status, documented next step, and escalation path., • Participate in service and cross-functional meetings and communicate priorities, risks, delays, and resource needs clearly., • Follow established service procedures and support updates to standard operating procedures, troubleshooting guides, customer instructions, and internal reference materials., • Support additional service coordination and Wholesale administrative responsibilities consistent with the role as business needs evolve. Service and Performance Expectations • Service channels are monitored throughout the scheduled workday, and requests receive a prompt professional response or acknowledgment., • Every service request is entered in the designated system with complete, accurate, and timely documentation., • Open cases are actively managed through resolution, with clear follow-up dates, current status, and proactive communication., • Completed service is supported by the required notes and documentation and is moved to billing within established timelines., • Urgent issues, delays, recurring failures, customer dissatisfaction, and unresolved roadblocks are escalated promptly., • Attendance, reliability, and full availability during the assigned Wednesday-through-Sunday schedule are essential functions of the role. QUALIFICATIONS & REQUIREMENTS • Three or more years of experience in service coordination, dispatch, customer support, office administration, sales support, operations, or a comparable role., • Working knowledge of commercial coffee equipment or comparable appliance or equipment service operations; specialty coffee experience strongly preferred., • Excellent written, verbal, telephone, and interpersonal communication skills, with the ability to communicate professionally across customers, vendors, technicians, and internal teams., • Exceptional organization and attention to detail, with the ability to manage competing priorities, maintain accurate records, meet deadlines, and follow through with limited supervision., • Strong customer service, critical-thinking, and troubleshooting skills, including the judgment to resolve routine issues and escalate appropriately., • Demonstrated professionalism, accountability, reliability, adaptability, sound judgment, and a calm disposition under pressure., • Proficiency with NetSuite or another ERP; Zoho or another CRM or case-management platform; RingCentral or another business phone system; Google Workspace; and Microsoft Office, including Excel., • Ability to learn and work effectively in new ticketing, work-order, inventory, communication, and reporting systems as Equator's processes and technology evolve., • Ability to work collaboratively across departments while maintaining clear ownership of assigned work and communicating progress and roadblocks proactively., • High school diploma or equivalent required; relevant education, training, or industry certification preferred. Position Type Expected Hours Location and Travel • This is a full-time, non-exempt position regularly scheduled for 40 hours per week, Wednesday through Sunday, from 8:00 a.m. to 5:00 p.m., with a one-hour unpaid meal period each day., • Regular Saturday and Sunday availability is an essential requirement of this position. The schedule may be adjusted based on business needs with appropriate notice and in accordance with applicable law and company policy., • The position is currently eligible to perform approximately 40%-60% of work remotely, subject to performance, operational needs, required in-person meetings, inventory work, training, and company remote-work policies. Remote-work eligibility and percentage are not guaranteed and may change., • The employee must maintain reliable internet and telephone access and a work environment appropriate for professional customer calls and confidential business information while working remotely., • Occasional local travel and in-person work at Equator facilities, cafes, customer locations, or service sites may be required., • Overtime must be approved in advance. All time worked must be accurately recorded and will be paid in accordance with applicable law, regardless of whether advance authorization was obtained. Compensation and Benefits The hourly pay range for this position is $28.00-$35.00. Placement within the range will be based on relevant experience, skills, internal equity, and business considerations. This full-time position is eligible for Equator's applicable employee benefits under the terms and waiting periods of the governing plans and policies, including health and welfare benefits, paid time off, holiday pay, employee assistance resources, employee discounts and coffee benefits, volunteer time, and the 401(k) plan with company match. General Statement This position description describes the general nature and level of work performed by employees assigned to this role. It is not intended to list every duty or responsibility. Responsibilities may change according to the operational needs of the business, consistent with the general scope and classification of the role. The order in which duties and responsibilities are listed is not significant. Equal Employment Opportunity Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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