Security/LP Manager
hace 4 días
Los Angeles
Job Description JOB OVERVIEW The Loss Prevention Manager serves as the lead of the Loss Prevention Department and the primary safety champion for a portfolio of hospitality properties. This role is responsible for the overall strategy, leadership, operations, and administration of all loss prevention and safety functions, while also maintaining a hands-on presence by filling shifts and responding to incidents as business needs require. Such a position ensures a safe and secure environment for guests, employees, and assets by developing and executing proactive security strategies, leading investigations, ensuring regulatory and brand compliance, and fostering a strong culture of safety across all hotels. DUTIES AND RESPONSIBILITIES • Serve as the subject matter expert for all loss prevention and safety-related matters across all properties, • Lead, manage, mentor, and develop LP supervisors and associates, providing coaching, performance feedback, and corrective action as necessary, • Build schedules, ensure adequate staffing coverage, and fill shifts or respond in person during critical incidents, emergencies, or staffing shortages, • Establish departmental goals, KPIs, and performance standards aligned with company and brand expectations, • Act as the visible safety champion, promoting a culture of awareness, accountability, and prevention throughout all hotel operations, • Patrol hotel properties to ensure the safety of guests and employees and the protection of all hotel assets, • Answer house calls and assist guests and employees with safety, security, medical, and operational concerns, • Assist sick or injured guests and employees, ensuring proper care, documentation, reporting, and disposition, • Oversee daily loss prevention operations for both full-service and limited-service environments, adapting coverage and procedures as needed, • Ensure the maintenance, monitoring, and proper functioning of all security systems, including CCTV/monitoring systems, access control, alarms, and life safety systems, • Conduct regular security inspections, audits, and property walkthroughs to ensure standards are maintained, • Initiate, oversee, and follow up on all investigations involving crimes against persons or property, • Review incidents, accidents, and theft reports, determine root causes, initiate corrective actions, and ensure proper escalation, • Investigate complex or sensitive security incidents, gather evidence, conduct interviews, and prepare reports, • Ensure timely and accurate completion, tracking, and retention of all loss prevention documentation, • Develop, implement, and continuously improve strategic loss prevention and safety plans to reduce risk, loss, and liability, • Analyze incident data, trends, and key metrics to identify vulnerabilities and recommend proactive solutions, • Conduct security assessments, risk analyses, and threat evaluations across all properties, • Partner with hotel leadership to implement countermeasures and best practices tailored to each property’s operational needs, • Develop, deliver, and oversee security, safety, and emergency response training programs for hotel staff, • Ensure all employees understand their role in safety, loss prevention, and emergency preparedness, • Conduct drills, tabletop exercises, and post-incident reviews to strengthen readiness and response, • Promote awareness of workplace violence prevention, fire/life safety, key control, cash handling, and asset protection, • Serve as the primary liaison with local law enforcement, fire departments, EMS, and other emergency responders, • Coordinate responses to emergencies, criminal activity, and critical incidents, • Maintain strong professional relationships with external security partners and vendors, • Oversee administrative functions including scheduling, payroll review, report management, and record retention, • Prepare and present regular reports, dashboards, and summaries for hotel and corporate leadership, • Perform other duties as assigned by Management QUALIFICATIONS AND REQUIREMENTS Education & Experience • Minimum of 5-7 years of progressive loss prevention, security, or safety experience, preferably in hospitality, • Prior experience managing teams across multiple properties strongly preferred, • Extensive experience with brand compliance programs and audits Required Skills/Abilities • Demonstrated experience leading investigations and managing complex incidents, • Strong working knowledge of hotel operations, life safety, emergency response, and risk management, • Proficient in incident reporting systems, CCTV/monitoring platforms, and security technology, • Certifications such as CPP, PSP, CPR/AED, First Aid, or equivalent Schedule The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required. Physical, Mental and Environmental & Technical Demands Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act).