IT Field Technician
5 days ago
San Diego
Job Description Job Title: Field IT Support Technician (L1 / L2) – Mandarin Required Location: San Diego CA(On-site) Employment Type: Part-time Overview: We are seeking a Field IT Support Technician (L1 / L2) to provide on-site technical support for office users. This role will act as the first and second level support, handling hardware, software, and user-related issues in a fast-paced environment. Key Responsibilities: • Provide on-site L1 and L2 IT support as the first point of contact for end users, • Troubleshoot and resolve issues related to hardware, software, and printers, • Install, configure, and maintain desktops, laptops, and operating systems, • Support network configurations, updates, and IT rollouts, • Assist users with smartphone setup and configuration, • Log and manage incidents and service requests in a ticketing system, • Maintain accurate documentation, FAQs, and knowledge base, • Ensure timely resolution aligned with SLAs Required Qualifications: • Mandarin (spoken and written) – REQUIRED., • English proficiency (professional level)., • 1–3 years of Field IT Support / Desktop Support experience., • Strong knowledge of Windows OS, hardware troubleshooting, and printers., • Experience with ticketing systems (ServiceNow or similar)., • Hands-on experience with device setup and user support. Preferred Qualifications: • Basic networking knowledge (IP configuration, connectivity troubleshooting), • IT certifications (CompTIA A+, ITIL, etc.) Work Conditions: • 100% on-site role, • Competitive salary, • Opportunity to work in a global environment Please submit your resume in English, including your level of Mandarin proficiency Company DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.