1000+ Best management supervisor Jobs in California (December 2025) - page 15

Dental Services Manager

6 days ago

Arcata

Job Description Dental Services Manager SUMMARY: The Dental Services Manager is responsible for managing all operational aspects within Dental Services to achieve excellent customer service, quality, cost, and delivery performance in line with UIHS’s Mission, Vision, Goals, Strategy and Core Values. Provides support and direction to enhance performance skills and knowledge of dentistry within the Clinical Services. Works closely with the Ambulatory Operations Director (AOD) and Dental Director in the planning and administration of healthcare services to include quality improvement (QI), accreditation, budget planning, and administrative activities. Ensures client satisfaction, and implements and enforces all SOPs, regulatory standards, requirements, and guidelines as related to federal, state and tribal regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Level I: • Represents interests of Dental Services. Along with the Dental Director and AOD, collaborates with, and acts as a liaison between Dental Services and the Executive Leadership Team, including Chief Clinical Officer (CCO)., • Collaborates with the dental supervisors in their service areas for technical and quality oversight of dental services. Creates competencies and training plans for all direct reports., • Working with the Dental Director maintains provider schedules including on-call schedule, time off requests while assuring needs of the clients and staff are met., • Assure Dental Services compliance with agencies, state, and federal regulations, by monitoring protocol compliance and service delivery., • Oversight of supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, hiring, orientation and training employees; assisting supervisors with the training, planning, assigning and directing work; evaluating performance; rewarding and disciplining employees; addressing client and employee complaints and resolving issues., • Follows contract stipulations for all contracted dental care., • Assists the Dental Director in the financial aspects of Dental Services daily operations such as planning, forecasting, developing, and managing the annual budget as well as understanding the payer environment and the billing and fee scale requirements of the facility., • Assists in the preparation, evaluation, and monitoring of the operations of Dental Service programs and establishes goals to ensure achievement of performance levels and standards as directed., • Assists with the submission and analysis of monthly clinical statistic reports as needed and requested., • Makes recommendations for service improvements to maintain maximum communication and support between staff, volunteers, clients, and administration., • In conjunction with the Dental management team and the AOD develops and delegates work plans/goals to meet daily, weekly, monthly, quarterly, and yearly goals. Directs Dental Supervisors to motivate and hold Dental staff accountable for meeting goals., • Works collectively with UIHS’s Quality Improvement Program to assure ongoing quality within the Dental Services., • Evaluates programmatic problems/concerns relative to Dental Services at all sites, solves/resolves current problem and coordinates work efforts with AOD and Dental Supervisors., • Conducts meetings and conferences with staff to explain work requirements, methods, and procedures, gives special instruction on difficult or unusual assignments, and answers technical questions about work assignments., • Directs, with comments, all personnel actions requested by subordinate supervisors including new hires, formal requests for promotions, reassignments, status, changes, awards, selections, etc. to the Dental Director., • Prepares formal evaluation of subordinate supervisors and reviews evaluations prepared by them., • For non-provider staff, approves, modifies, or rejects career development plans, training requests, employee utilization proposals, and similar matters and forwards paperwork to the Dental Director for final approval., • Responsible for ensuring a safe and healthy work environment. Works through subordinate supervisors and Dental Site Supervisors to ensure a safe working environment for Dental Services Staff and must be knowledgeable of OSHA, APIC, and CDC standards in relationship to clients/staff safety and hazards., • Implements, educates, and motivates staff regarding the organization's mission, vision, and core values established by the organization. Assures that corporate values are regularly reflected in the provision of services., • Seeks opportunities to improve productivity, technology, and client services. Identifies specific topics for review, analysis and reporting as performance improvement activities. Investigates and documents risk management events., • Reviews staffing ratios and assignments to assure employees at all levels are utilized at their full capacity and functioning at the top of their license and/or training. Initiates hiring process if appropriated. Works with the Dental Director to request new or additional staff., • Maintains and updates job descriptions for non-provider staff annually., • Completes one (1) QI project annually, documents using the AAAHC tool, and reports progress to the Quality Improvement committee., • Attends required meetings and participated in committees, as requested., • Updates annually all SOP and Policies., • Maintains strict confidentiality in accordance with UIHS policies and HIPAA., • Performs all other duties, as assigned by supervisor., • Performs all duties in accordance with UIHS purpose, vision, and guiding principles., • Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year., • Must be willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility, • Must be willing to deliver services in a culturally responsive manner., • Adheres to accreditation and compliance standards/guideline, • Other duties may be assigned. Level II: • Provide annual communication training to dental staff as it relates to customer service and team relationships to increase customer service and communication skills., • Provide annual process improvement training to dental staff that includes implementing new processes or procedures that have been identified as areas for improvement that leads to improvement and implementation that benefit the dental team., • Annually develops and holds one (1) table-top or experiential safety training for dental services, in their assigned county, in relation to a local disaster. Documents and reports results to the Safety Committee., • Applies for and manages one (1) grant per year., • May be required to present at Board of Director meetings proposed new services to be implemented by Dental Services. SUPERVISORY RESPONSIBILITIES: Exercises full administrative responsibility for the planning, development, organization, integration, and evaluation for UIHS Dental clinics. Directly supervises the Dental Assistant Supervisor, Dental Office Coordinator, and the Dental Site Supervisors. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals must demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians. EDUCATION/EXPERIENCE: Educational degrees must be from a US Department of Education accredited school Level I: • Bachelor’s Degree (B.A.) and four (4) years dental clinical experience, with two (2) years management experience, or Associate of Art degree (A.A.) or equivalent from two-year College or technical college or technical school plus six (6) years dental clinic experience, with two (2) years management experience., • Knowledge of dental terminology, dental billing, and dental office management., • Familiarity with community based dental services., • Registered Dental Assistant and/or Certified Dental Assistant preferred. Level I • Bachelor’s Degree (B.A.) and six (6) years dental clinical experience, with four (4) years management experience, or Associates Art Degree (A.A.) or equivalent from two-year College or technical college or technical school plus six (6) years dental clinic experience, with four (4) years management experience., • Knowledge of dental terminology, dental billing, and dental office management., • Familiarity with community based dental services., • Registered Dental Assistant and/or Certified Dental Assistant preferred., • All internal promotions are subject to review and approval by Human Resources and the Chief Medical Officer. COMPUTER OPERATIONS: • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Ability to write routine reports and correspondence., • Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS: • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS: • Must have or be able to obtain BLS certification within six (6) months of hire and maintain such., • Must have current American Heart Association Basic Life Support (BLS) and maintain such. OTHER SKILLS AND ABILITIES: • Ability to delegate and empower staff effectively., • Team builder and ability to utilize team skills effectively., • Excellent written and verbal communication skills., • Accuracy and attention to detail essential., • Ability to interpret and synthesize data., • Must be able to work with AI/AN people and be sensitive to their culture., • Ability to complete purposeful rounding in all areas of responsibility., • Possess sufficient clinical knowledge to interact with dentists, dental assistants, and contracted staff., • Professional appearance and attitude., • Ability and willingness to travel to multiple sites, agencies, and community meetings., • Availability to work flexible hours as required., • Complies with all safety policies, practices and procedures., • Reports all unsafe activities to supervisor and/or Human Resources., • Provides leadership to others through example and sharing of knowledge/skills., • Participate in proactive team efforts to achieve the Purpose, Vison and Guiding of UIHS.

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