Hotel Assistant General Manager
3 days ago
Port Saint Lucie
Job Description Must have previous supervisory position Must have Hilton PEP Operating System Experience Wage and Benefits: • Vision Insurance, • Medical Insurance, • Dental Insurance, • 401(K) Match, • Paid Time Off, • Assist in leading and supervising all hotel departments, including Front Desk, Housekeeping, Maintenance, and Food & Beverage., • Provide leadership and support to department managers and staff, ensuring proper training, motivation, and professional development., • Implement performance management strategies to ensure that hotel staff meet or exceed performance goals., • Assist in recruitment and hiring efforts for hotel staff when necessary.2. Guest Experience:, • Ensure a high level of guest satisfaction by addressing complaints, resolving issues, and ensuring that service standards are consistently met., • Monitor guest feedback (surveys, reviews, direct communication) and implement strategies for improvement., • Maintain and enforce hotel policies to ensure a safe and welcoming environment for all guests.3. Operations and Budget Management:, • Assist the General Manager in managing the hotel's budget, including monitoring expenses and optimizing revenue., • Monitor inventory and supplies to ensure proper levels are maintained without overstocking., • Ensure that all areas of the hotel, including guest rooms, common areas, and amenities, are clean, well-maintained, and compliant with safety and brand standards.4. Compliance and Standards:, • Ensure that the hotel complies with all federal, state, and local regulations, as well as brand standards and guidelines., • Maintain accurate records related to daily operations, guest issues, and employee performance., • Assist in conducting regular safety and security inspections to ensure the hotel remains in compliance with health, safety, and emergency procedures.5. Sales and Marketing Support:, • Assist with implementing and executing sales and marketing strategies to increase occupancy and revenue., • Work with the GM and Sales team to identify opportunities for special promotions and packages that enhance the hotel's profitability., • Monitor market trends and competitive performance to recommend improvements or adjustments to strategies.6. Reporting and Communication:, • Report directly to the General Manager and provide updates on key operational issues, guest satisfaction scores, and employee performance., • Attend meetings with other department heads to ensure alignment on hotel goals and operational needs., • Review financial and operational reports to help identify areas for improvement.Qualifications:, • Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)., • 3+ years of experience in hotel management, preferably with some experience in an Assistant General Manager role., • Strong leadership, communication, and interpersonal skills., • Ability to work well under pressure and in a fast-paced environment., • Proven ability to manage and motivate teams effectively., • Experience with budgeting, financial management, and inventory control., • Knowledge of hotel operations software and systems (e.g., Opera, OnQ, etc.)., • Strong organizational and problem-solving skills., • Availability to work flexible hours, including weekends and holidays.Physical Demands:, • Ability to stand, sit, or walk for extended periods., • Ability to lift and carry up to 25 pounds. BfWK7Zlfho