JOIN OUR CUSTOMER SUCCESS TEAM - LEAD NURTURE CONVERSION SPECIALIST
3 days ago
Round Rock
Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Home office stipend, • Opportunity for advancement, • Training & development This is not just a customer service role; its a position for someone with the hunger to make a tangible impact on the client journey, while creating personal, meaningful connections. Our thriving F45 studio is on the lookout for an enthusiastic, high-energy Customer Success Specialist to join our team! We need someone who loves building relationships, thrives in fast-paced environments, and is passionate about helping people begin their fitness journey. If youre all about crushing KPIs and embodying our core value, Speed is King, then this is the role for you! ABOUT US At F45 Cross Trails, our mission is clear: inspire change and build a healthier, happier community. We believe that through superior programs and steadfast support, we can help people achieve their fitness goals, sparking a wave of positive change throughout our community. Our Core Values: • Do the Boring Work: We go above and beyond to offer exceptional customer service. We do what others wont to ensure we get it right, every time., • Speed is King: We move fast and dont wait for perfection. Taking action today is better than waiting for tomorrow., • Be Your Own Boss: We hold ourselves accountable, manage our time well, and always strive to make the team stronger., • Grow or Die: We believe in constant learning, growing, and improving. Standing still is not an option., • Dont Sugarcoat It: We value truth and transparency, even when its uncomfortable, because honesty leads to growth., • Have Humility: We put the team first and never let ego get in the way of progress., • Convert leads into scheduled consultations., • Serve as the first point of contact for leads and inquiries., • Engage potential members through phone, text, and email to maintain excitement and encourage attendance., • Represent F45 Cross Trails with enthusiasm and professionalism, showcasing the brands core values and mission., • Lead Conversion: Schedule consultations, trials, and sessions for prospective members while following up to maximize schedule and show rates., • Lead Follow-up: Respond to new inquiries and leads within minutes, maintaining a high touchpoint interaction rate to keep them engaged., • Communication: Maintain a friendly, professional, and prompt communication style over multiple channels (phone, email, text, Instagram, Facebook)., • Tracking & Reporting: Log all communication with leads and manage the pipeline, updating statuses to reflect progress., • Promotions: Engage with leads about ongoing promotions, challenges, or events to pique interest and build excitement., • Collaboration: Work closely with the sales and marketing teams to ensure smooth transitions and clear communication between departments., • Problem Solving: Troubleshoot any lead concerns or scheduling conflicts to ensure a seamless experience., • Energy & Enthusiasm: You bring high energy and positivity to every interaction., • Customer Service Focus: You love helping others and making people feel special, from your first contact with a lead to their first class., • Speed: You embrace our core value of Speed is King and are always quick to respond and follow up., • Organization: Youre great at managing multiple leads and conversations, keeping everything organized and up to date in the CRM., • Professionalism: You are punctual, dependable, and always professional in your communication., • Tech-Savvy: (Preferred) Experience using GoHighLevel, Google Sheets, and other lead management tools., • Team Player: You thrive in a team-oriented environment and collaborate well across departments., • Schedule Rate: Maintain a high schedule rate of leads to scheduled classes, consultations, or trials., • Show Rate: Ensure a high percentage of leads show up for their scheduled appointments., • Response Time: Demonstrate fast response times to new inquiries (ideally within minutes)., • Retention: Contribute to the retention of leads by providing an outstanding pre-membership experience., • Client Excitement: Increase excitement around promotions and challenges, with leads becoming engaged and showing interest in future offers., • Referral Growth: Turn leads into members who refer their friends and family.ABOUT YOU, • Youre someone who is passionate about health & fitness, • Youre a team player, yet hold yourself accountable like a boss., • Youre punctual, dependable, and always find a way to go the extra mile., • You live for hitting KPIs and take pride in helping people take that first step into the gym., • Youre a customer service wizardhigh-energy, personable, and quick on your feet., • You thrive in a fast-paced environment and know how to keep the momentum going., • Youre a communication pro, equally comfortable on the phone, through text, or via email.LOCATION:, • Remote with hybrid model needs - on-site in Round Rock if and when neededAVAILABILITY:, • Part-time position, • Must be willing to work on weekends BENEFITS: • $50 stipend towards cell phone, • Included F45 membership & employee pricing on supplements, • Youll have the opportunity to grow within our team as we expand. We believe in promoting from within, and your success in this role can lead to further leadership and admin opportunities in the future.DO NOT APPLY IF YOU, • Have an ego bigger than a squat rack., • Arent willing to put in the work to get leads in the door., • Cant work in a fast-paced, ever-changing environment., • Take yourself too seriously and arent open to having fun with the team. Flexible work from home options available.