Program Director OMI Senior Center
4 days ago
San Francisco
Job Description:\n\nCatholic Charities Aging Support Services division assists seniors at every point in the spectrum of care; whether they are transitioning back home from a hospitalization, are experiencing an age-related decline in health that will require ongoing support, or require a safe therapeutic environment to prevent premature placement in a residential facility. The division supports seniors as well as their family caregivers in San Mateo, Marin, and San Francisco counties, through a myriad of care options including intensive case management, licensed adult day programs, and senior centers. Catholic Charities Housing Subsidies Program provides low-income residents with ongoing monthly rental subsidies accompanied by intensive case management services to prevent clients from becoming homeless and provides short term Rental Assistance to assist a client return to self-sufficiency. Under general supervision from the Associate Deputy, the Program Director, Aging Support Services assumes responsibility for day-to-day related social work services and functions and works closely with the case management staff and provides management oversight, leadership responsibilities and direct programming. Responsibilities include; staff supervision, clinical support, scheduling resource and clinical presentations, social work consultation to other departments, implementing program policies, and procedures, following the San Francisco Office of Community Partnership (OCP) Agency and Council on Accreditation (COA) best practices and documentation. and Catholic Charities and performs related work as required. The position requires implementation from a global agency view, and willingness to support and work collectively for the good of the organization and the client-based services. The Program Director will be expected to learn and become knowledgeable of all programs and services provided by the agency. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual should demonstrate the following competencies:Service Management: Develop, maintain and improve standards for client services and written procedures and protocols for services.Operations: Monitor and direct day-to-day operations for assigned service area in compliance with Catholic Charities policies and procedures, and according to state licensing requirements and contract funders.Community: Develop and maintain positive professional relationships with collaborative service providers, funders and communities.Employee Development: Supervisory responsibilities that include training, providing clinical support, client discussion, assessment and reassessment review, care planning and case closure and aftercare; assisting staff with skill development, scheduling resource and community presentations.Employee Development: Supervisory responsibilities to include; hiring, promoting, compensating, training, disciplining, scheduling, directing, terminating, developing, performance evaluation and management of employees. Supervise the program and staff as required.Strategic Planning: Develops strategic plans, sets objectives based on goals, mission, and values, gathers input and knowledge of others, adjusts and monitor plans as needed. Builds systems and maintains records that provide for the proper evaluation, control, and documentation of assigned activities; prepares a variety of written correspondence, reports, procedures, directives, and other materials.Strategic Thinking - Creates strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.Development: Participate in the acquisition of new and renewals of foundation grants and government contracts and provide for reporting on funds received including writing of proposals, reports, letters, and other communications through internal collaboration. Develops, monitors, and administers a variety of contracts and agreements.Revenue Management: Responsible for managing revenue sources to include contract renewals, acquisition of new contracts and/or fundraising, and collection of fees and written proposals. Prioritizes and allocates available program resources; reviews and evaluates program and service delivery, makes recommendation for, and executes changes in operations to ensure maximum effective service provision; assists in developing new program function elements, including researching, compiling, and analyzing supporting data.Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educate others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Catholic Charities Team: Participate as a member of the Catholic Charities team. Attending meetings, supervision, and other required meetings. Attend Program staff, clinical and community meetings as needed or required.Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.May act for the Associate Deputy Director as assigned.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education & Experience:LCSW Preferred, or master's degree in social work and a minimum of 4-5 years of experience supervising and providing direct services.Minimum 4-5 years’ experience providing client case management services with the aging population and/or service programs.Prior experience working with government contracts and managing applicable regulations and reporting requirements.Experience managing budgets and the fiscal integrity of programs.Must have experience in assessment and strong crisis intervention skills, particularly with people with substance abuse and mental health issues. Knowledge, Skills & Abilities: Substantial knowledge issues for adults with disabilities, and the aged adults; and the local support services network required. Including managing housing programs, housing subsidies, single adult and aging, substance use disorders, harm reduction, AIDS housing, financial assistance, government entitlement programs and mental health services.Desire to work with and sensitivity to the aging population and diverse cultures, and knowledge of structure and content of services to seniors.Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Supervisory Responsibility - Plan, organize, direct and guide the activities of team members. Participate in hiring, training and performance evaluations.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educate others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Language Skills - Ability to read, analyze, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Promote a positive professional and organizational image in the community.Second language skills in Mandarin/Cantonese, or Tagalog highly desirable.Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations. Clearances Required Prior to the First Day of Employment: Fingerprints: Required TB Screening – Negative Tuberculosis Test: Required Council on Accreditation (COA) roles Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.Is responsible for accurate and timely submission of case records.Serves on a quarterly case record review committee for Performance and Quality ImprovementServes on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent bending, standing, stooping, kneeling, reaching, twisting, and walkingFrequent lifting, pushing, and pulling.Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.Occasionally required to provide personal care and assist client with activities of daily living including but not limited to walking, feeding and toileting assistance.Occasional climbing and balancing.Driving is required for this position. If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.) WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contact clients who may have behavioral and psychiatric problems. Behaviors may include shouting, use of profanity, inappropriate behavioral choices.The noise level in work environment is usually moderate and consistent with a normal office setting.Occasionally exposed to perfume or scents in personal care products used by clients.Occasionally exposed to outside weather conditions while monitoring clients in the outside courtyard and assisting clients to and from transportation vehicles.Occasionally exposed to latex gloves while providing personal care assistance.Occasionally exposed to bleach solution for sanitizing utensils, dishes and serving utensils.Occasionally exposed to animals such as dogs and cats for pet therapy projects. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. I have read the job description above and I understand that the knowledge, skill, abilities and assigned responsibilities listed are conditions of my employment with Catholic Charities. I also understand that the job description may be changed or altered at any time.\n\nCompany Description:\n\nCatholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.\n\nCATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.\n\nPursuant to the San FranciscoCatholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.\r\n\r\nCATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.\r\n\r\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.