Customer & Partner Engagement Framework Program Manager
6 days ago
Redmond
WHO WE ARE: Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. WHAT WE’RE ABOUT: We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better. Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to . ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS: For remote positions, all candidates must complete a video screen with our corporate recruiting team. POSITION SUMMARY: We are seeking a strategic-thinking, systems-architecturally skilled, and deeply experienced Program Manager to lead the end-to-end design, build, and implementation of a comprehensive customer and partner engagement framework for ecosystem. The core of this role is to create a repeatable, scalable, and efficient structured mechanism that systematically captures external insights and ensures their deep integration into the Windows R&D process, thereby directly driving product improvements and strategic direction. The ideal candidate must be the "architect" of the framework, not just a "manager" of processes, and possess firsthand experience with internal R&D operations. WHAT YOU WILL BE DOING: · End-to-End Framework Design & Ownership: As the primary owner of this framework, you will lead its overall architectural design, including but not limited to: defining engagement model tiers, establishing feedback classification and prioritization systems, designing complete workflows from collection to closure, planning integration points and toolchains, and developing a success measurement system. · Strategic Engagement Program Design & Execution: Based on the designed framework, plan and launch specific engagement initiatives (e.g., Early Adopter Programs, Partner Technical Advisory Boards, Deep-Dive Feedback Summits) to ensure targeted and efficient capture of forward-looking and tactical insights from key customers and partners. · Synthesis & Translation of Complex Insights: Establish mechanisms to analyze, attribute, and prioritize massive volumes of feedback from multiple sources. Refine this input into clear problem statements, usage scenarios, and concrete requirements, translating them into actionable user stories or product backlog items for R&D teams. · Deep Integration with Windows R&D Processes: Ensure the designed framework seamlessly integrates into existing Windows R&D rhythms and tool platforms (e.g., Azure DevOps). Drive the establishment of cross-team alignment mechanisms to guarantee the customer voice is effectively incorporated at key decision points such as sprint planning and roadmap reviews. · Framework Evangelization, Iteration & Performance Evaluation: Promote the framework internally and train relevant users. Continuously monitor its operational performance through data, gather internal user feedback, and lead the ongoing iteration and optimization of the framework to enhance its impact and efficiency. · Stakeholder Communication & Expectation Management: Clearly articulate the framework's value, operating mechanisms, and outcomes to internal and external senior leadership. Manage customer and partner expectations regarding feedback handling progress, building transparent and trustworthy long-term relationships. MINIMUM QUALIFICATIONS: · Bachelor's degree in Engineering, Computer Science, Business, or a related field; Master's or MBA preferred. · 7+ years of experience in program management, product operations, or customer success architecture within complex software product ecosystems, including a minimum of 5 years working within large-scale platform product teams, with deep understanding of their R&D culture, processes, and toolchains. · Must possess verifiable, end-to-end experience successfully designing and implementing a large-scale customer/partner engagement framework, feedback management system, or similar structured program from scratch. · Exceptional systems thinking and architectural design ability to translate ambiguous business goals into logical, modular, and executable procedures and rules. · Strong data analysis and business acumen to define and utilize metrics to drive framework optimization and value demonstration. · Outstanding cross-organizational influence and communication skills to effectively collaborate with engineering, product management, marketing, sales, and senior external stakeholders. · Fluent in Mandarin is plus. WHAT WE HAVE TO OFFER: Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. • A competitive pay range of $50/h - $62/h (depending on experience)., • 15 days per year of Paid Time Off (PTO)., • 8 paid holidays + 1 personal floating holiday, • 401(k) retirement plan with company match., • Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance., • Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance. Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.