Houston
Job Description Team Leader – SpinXpress Redefining Laundry Starts with You SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience. As a Team Leader, you will be integral to our daily operations, inspiring your team, cultivating a positive atmosphere, and ensuring every customer has an excellent experience. You will be crucial in driving our culture of excellence and supporting our continued growth. Who We're Looking For: We are looking for an upbeat, motivated, and professional individual who leads with positivity. You should energize your team, exhibit meticulous attention to detail, and possess a strong commitment to service. Candidates with experience in retail, hospitality, or food service will excel in our fast-paced, customer-focused environment. What You'll Do: • Lead by example and empower your team to deliver outstanding service., • Maintain a pristine and inviting store environment., • Oversee daily operations, ensuring consistency and high quality., • Foster a fun, collaborative workplace where team members thrive. What You Bring: • Demonstrated leadership skills and a passion for customer satisfaction., • A team-first mentality and a desire to uplift those around you., • An eagerness to grow with a brand that is making significant advancements in the industry. What We Offer: • Competitive hourly pay complemented by performance-based bonuses., • Flexible and reliable scheduling options., • A supportive, relaxed work culture that values teamwork and professional development. Joining SpinXpress means becoming part of something more than just a job. You will contribute to shaping the future of a growing company while advancing your own career. If you are ready to be part of a brand that is revolutionizing the laundry industry, we’d love to meet you. Compensation: $16 hourly Responsibilities: • Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences., • Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress., • Recruit, interview, select, hire, and employ an appropriate number of people for your team., • Coach, mentor, and develop the team, including overseeing new employee onboarding., • Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels., • Handle cash management and transactions accurately., • Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists., • Participation in and execution of promotional programs., • Provide a consistent quality product to the customer while keeping costs low., • Addresses customer concerns, issues, and claims in a timely and satisfactory manner., • Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels., • Train employees in processing sales and upselling to customers., • Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety., • Empower employees to take responsibility and expect accountability with consistent feedback., • Develop strategies that team members can use to better reach a project’s goal., • Assign tasks to team members and validate completion., • Determine the completion timeline and monitor progress to keep the project on track and on schedule., • Communicate clear instructions to team members.Qualifications:, • Minimum of 2 years of leadership experience., • On-the-job training., • Excellent communication skills., • Confidence and skillful negotiating skills., • Strong organizational skills to give the team direction., • Knowledge and experience with inventory management., • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?", • Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary., • History of achieving and consistently exceeding professional goals., • Enjoy being in a dynamic job where no task is above or below you.About Company Here at SpinXpress, our Mission is to deliver a fun environment and experience while at work, keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities –Clean, Bright, and Safe – A Better Laundry, That’s The SpinXpress Way!