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Job Description Position: Program Manager Reports To: Co-Directors Status: Exempt Type: Full-Time Summary: Plans, develops, overseas, and directs the daily functions of assigned Workforce programs for Adult and Youth in the Little Village Center and Satellite Offices. Responsibilities include personnel management; program planning, development, and implementation; budget administration; and ensuring program goals and objectives are met for assigned programs. DUTIES AND RESPONSIBILITIES • Adheres to the Mission of SER, • Coordinates the day-to-day operations of assigned SER’s youth and adult program., • Supervises, trains, assigns work, evaluates employee performance, and handles employee relations issues, hires, and discipline actions of assigned program personnel, • Develops and implements departmental standards, systems, policies, and procedures; develops process improvements as needed, • Provide case management oversight of physical and virtual files regarding required documentation such as eligibility, intake paperwork, and service delivery., • Review program files for compliance and accuracy, including data entered into the case management system., • Maintains an up to date record keeping system that supports adherence to standards as required by program funding sources and SER, • Ensures program goals and objectives are met as specified by funding sources and SER., • Reports to Co-Directors on program progress and matters of concern; implements corrective plans of action, • Assumes the lead role in program planning, development, and implementation of assigned programs., • Participates in the coordination and preparation of proposals for grant funding., • Participates and coordinates with other SER youth and adult programs to ensure consistency, • Administers and monitors budgets of assigned SER programs. Oversees preparation and submission of reports and documentation, as funding sources and SER require., • Establishes and cultivates business relationships with funding partners, community agencies, corporations, educational institutions, and other groups to promote and gather support for SER programs and strategically plans for future expansions., • Seeks funding to support existing programs and establish new ones and works with Co-Directors on strategic planning for the growth of programs and organization, • Assumes other duties as assigned REQUIRED QUALIFICATIONS • Minimum 5 years working with workforce programs; which focus on employment, disenfranchised youth, education, work-based learning, career planning, or preparation, • Graduation from an accredited university /college with major course work in social work, education, or related field/ or relevant experience, • Personal transportation and willingness to travel, • Excellent communication skills; written and oral, along with excellent organizational skills, • Proficient in computer applications; including excel, • Willingness to work flexible hours, • Prior supervisory experience DESIRED QUALIFICATIONS: • Master’s degree from an accredited four-year college or university with major course work in social work, education, or related field required., • Experience in grant writing and preparation of proposals for government funding sources, • Knowledge of youth programs dealing with youth with juvenile backgrounds, gang affiliations, • Knowledge of community resources; case management principles, objectives, standards, methods; and program policies and procedures., • Bilingual/bicultural (Spanish) preferred.

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