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Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: As a Senior Banker at PeoplesBank, you'll play a key role in delivering exceptional service to both personal and business customers. This advanced customer-facing position involves assisting with account management, consumer lending, mortgage referrals, and digital banking support. You'll build strong relationships by understanding customer goals and providing tailored financial solutions, while ensuring compliance with bank policies and regulatory standards. The ideal candidate brings strong communication skills, attention to detail, and a passion for helping others succeed financially. This role may also include supervisory responsibilities and requires NMLS registration. This role is based in our Avon, CT Banking Center. Essential Duties and Responsibilities: • Deliver an exceptional customer experience focused on relationship building, market growth, and regulatory compliance., • Perform daily banking operations including account opening/closing, transaction processing, and customer support, ensuring accuracy and adherence to bank policies., • Identify opportunities to deepen customer relationships and refer to internal business partners as appropriate., • Collaborate with team members to achieve branch goals and contribute to overall market success., • Address and resolve customer concerns professionally, documenting outcomes per bank policy., • Review and approve transaction exceptions and overrides, escalating complex issues to management as needed., • Support consumer lending by accepting applications, assessing customer needs, and recommending appropriate products and payment options., • Manage cash operations including vault, ATM, and coin machine responsibilities; reconcile cash and negotiables in line with performance standards., • Ensure compliance with all regulatory requirements including BSA and CIP; complete and maintain required documentation and annual training., • Serve as Safe Deposit custodian, managing contracts and access per guidelines., • Maintain thorough knowledge of PeoplesBank products and services; complete annual product training., • Communicate professionally across all channels, representing the bank in alignment with service standards., • Support brand awareness through community engagement, volunteerism, and business development activities., • Apply advanced knowledge of bank policies and procedures to support team operations and resolve customer issues., • May be designated as a key-holder responsible for opening/closing the branch and maintaining security standards., • Flexibility to work and travel to other banking center locations as needed, including evenings and weekends. Education and Experience: • High School diploma required; Associates degree preferred, • Two years' related experience, • Will consider a combination of education and experience Certifications, Licenses and/or Registrations Required: • Requires the ability to obtain the National Mortgage Licensing System (NMLS) registration - must obtain said license after a period, to be determined by decision maker., • Must be able to successfully complete the registration process, which includes, and is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS License regulations and rules. Computer Skills: • Knowledge of computer applications including Word and Excel, • Ability to use basic computer skills to enter and/or retrieve data Skills Required: • Advanced cash handling experience, mathematical acumen required., • Exceptional attention to detail with the ability to manage time effectively and multitask in a dynamic environment., • Thrives in fast-paced settings, demonstrating adaptability and a proactive approach to change., • Excellent verbal and written communication skills, ensuring clear and professional interactions., • Strong interpersonal and customer service abilities, with a talent for building and maintaining client and business relationships., • High level of discretion and integrity, committed to protecting the financial privacy of clients, colleagues, and the organization., • Willingness to travel to various banking center locations throughout region as needed and assigned., • Ability to complete on-the-job training and demonstrate proficiency in accordance with company standards and guidelines. Work Environment and Physical Demands: • The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • *Work location may vary due to business needs after employment. Frequent travel is required to and from various banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA. Flexibility is essential for this role., • While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel., • The associate may work offsite at community, financial education and bank-at-work events several times a year and occasionally makes business calls with the Banking Center Manager.

Job Description JOB SUMMARY Under the supervision of the Assistant Branch Manager or other supervisors and or manager, the Universal Banker I, is responsible for providing exceptional customer service while conducting transactions in an accurate and timely manner. The Universal Banker I is also responsible for the sales and servicing of all bank products and services consistent with Bank policies and regulations. The Universal Banker I is expected to identify sales opportunities, cross sell products and services including referrals to branch sales team and brokerage personnel. Meets and/or exceeds the expectations of the Assessment/Deployment Coaching process; sales, service, operations, and cross training/personal development. PRINCIPAL RESPONSIBILITIES Responsible for Generating Business and Deepening Customer Relationships Work with team to actively support branch sales. Contribute to team sales goal attainment. Participate in Team Sales Meetings, Sales Campaigns, and Branch focused sales events. Maintain current and accurate records of sales tracking results. Achieve personal goals in the areas of quality account opening and referrals of consumer and business accounts. Cross sell products and services, such as business products, consumer checking, debit cards, E-banking, loan referrals, and other referrals to established affiliates; appropriately to every customer by identifying needs and providing solutions. Able to conduct all account opening/maintenance functions. *DEVELOPMENT OPPORTUNITIES Maintain and oversee wire authority of up to $50,000. May interview and complete consumer loan applications. May perform preliminary underwriting. May close consumer loans. May be registered for an NMLS number. Maintains a unique Identifier number through the NMLS Federal Registry. Is responsible to provide the unique NMLS number to mortgage applicants as required and requested, number must be included on all written, and electronic communication including, telephone voicemail, text messages, and email signatures and business cards. May interview customers and complete mortgage applications. May perform preliminary mortgage underwriting functions. Must have an NMLS number. Responsible for Providing Exceptional Customer Service Provides efficient, effective, and courteous customer service. Consistently deliver customer service by acknowledging customers immediately, making eye contact, using the customer’s name and giving undivided attention. Using standard greetings and farewells and thanking the customer for banking with us. Constantly look for ways to improve the customer experience and communicate those ideas to branch management. Build customer relationships to encourage business retention. Complete all work with accuracy and in a timely manner. Address customer complaints and escalate customer complaints to supervisor as appropriate. Responsible for Adhering to Policies, Procedures, and Ensuring Operational Soundness Perform a variety of transactions to service the customer, including processing deposits, withdrawals, making payments, cashing checks, redeeming bonds, and scan daily work, etc. Perform operational functions and adhere to the policy and procedure as outlined in our Bank’s manuals (i.e., Reg. CC, BSA, etc.) Balance transactions and cash at the end of the day and participate in the branch settlement. Balance ATM, Coin Machine, and Cash Vault. Perform functions such as answering phone, filing, safe deposit box escort, audits, etc. (Winsted Branch Only; serve as receptionist when needed). Perform all duties in accordance with prescribed regulatory compliance guidelines. *DEVELOPMENT OPPORTUNITIES May complete wire transfers. Responsible for Identifying Cross Training Opportunities and Personal Development May assist in new hire onboarding. Continuously strive to improve personal development through policy, product, and banking knowledge. Maintain current knowledge of Bank’s products and services as well as policies and procedures. Attend relevant seminars and courses to update and advance knowledge and skills. Volunteer for special projects within the scope of your job responsibilities, including CRA eligible activities. Participate in community events and professional relationships for the benefit of the bank. EDUCATION/EXPERIENCE REQUIREMENTS High school diploma or equivalent required with 6 months to 1 year of relevant experience in banking, retail or sales. Supervisory experience preferred. Must possess strong communication, problem solving, and organizational skills. Proven ability to interact in a positive and professional manner with customers and peers. Knowledgeable in all Bank policies and regulations related to branch transactions. Must have full working knowledge of Microsoft Office Suite; Outlook, Word, Excel and PowerPoint. Must be able to work extended or weekend hours. Regular attendance is an essential function of this position. INITIATIVE Universal Banker I tasks are generally standardized, not subject to major variation. Some application of judgment is required in guiding, training Universal Bankers, balancing, night drop, audits, cross selling Bank products and services and in ensuring the proper application of Bank and regulatory policies is followed. Supervision received is intermittent checks with all problems referred to supervisor. RESPONSIBILITY Most errors are detected and corrected almost immediately. Failure to follow policies and regulations, such as accepting a fraudulent check, could lead to a monetary loss by the Bank. Most of work verified or checked. Corrections involve some trouble in back checking by others. Poor customer service might lead to loss of business for the Bank. Failure to sell or cross sell will result in lost future revenue. This position has a high degree of access to customer account information. The position has frequent daily contact with customers to process customer transactions. Contacts within the Bank are with immediate peers and supervisor to give and receive routine information. SUPERVISION May Supervise 0 to 6 employees in the absence of the Assistant Branch Manager and Universal Banker II, responsible for overseeing the quality and quantity of work of employees performing similar work. POSITION CONDITIONS Normal. While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle controls; and talk or hear. The employee is required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, monitoring computer screens for long periods of time and the ability to adjust focus.

Job Description Job Description Job Title: Loan Processor Department: Processing Location: Hybrid/Remote - CT based Position reports to: VP, Sr. Mortgage Banker TMS Core Values: Do the Right Thing; Embrace and Drive Change Create and Maintain High Morale, Job Fulfillment and Enjoyment Be Creative and Open-Minded Pursue Growth and Learning in Self and Team Build Open and Honest Relationships with Communication General Purpose and Scope (Summary): This position is responsible for processing first mortgages within the required timeframe. This is a hybrid role, candidate must be based in CT! Functions: • Review the loan application in Encompass and update any inaccuracies based on borrower documentation, credit report, fraud report, etc., • Complete an income calculation for all borrowers and prepare the file for underwriting., • Make a welcome/ introduction phone call to discuss the upcoming loan process and request any items that may be needed for initial submission to underwriting., • Order all necessary verifications on each loan file including title report, fraud, written or verbal verification of employment, tax transcripts, • Work with borrower(s) to obtain conditions requested by the underwriter. Break conditions down in layman’s terms., • Manage pipeline to ensure critical dates are met including contingency, contract closing, and lock expiration., • Monitor important expiration dates on loans in pipeline – including credit report, appraisal, income & asset documents, rate lock., • Provide support to sales team., • Communicate effectively with internal departments and external partners/customers. Responsibilities: • Strong customer service, communication, organization and problem resolution skills, • Must be able to meet established minimum daily expectations, • Maintains effective communication to ensure the highest quality of customer service Pay: Salary + bonus eligible Personal Traits / Competencies: • Exceptional interpersonal and communication skills, • Provide world-class customer service, • Must be able to multi-task, • Strong attention to detail, • Team player and works well independently, • Ability to listen and make decisions quickly Technical / Computer Skills: • Familiarity with Encompass, • Proficient Microsoft Word, Excel, Outlook, • Experience in state bond programs a plus Education and Experience: • High school diploma or equivalent, • A minimum of 2-years experience in mortgages, • Knowledge of mortgage processing preferred, not required, • Familiarity with all types of mortgage products and state/federal regulatory guidelines. Hours for position: M-F 9am-5pm This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements Conclusion This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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