Customer Service Representative with Sales Support
11 days ago
Altamonte Springs
Job DescriptionCustomer Service Representative with Sales Support Location: Altamonte Springs, FL (In-Office, not remote) Schedule: Full-Time | Monday–Friday, 8:00 AM to 5:00 PM Reports To: Customer Service Manager and Sales Leadership • APPLICATIONS WILL BE CONSIDERED ONLY FROM CANDIDATES WHO MEET THE REQUIRED QUALIFICATIONS - Company Overview Global Procurement Solutions, Inc. (GPS Inc.) is a Service-Disabled Veteran–Owned Small Business and one of the fastest-growing SDVOSBs in its sector. Founded in 2010, GPS provides federal agencies nationwide with discounted janitorial and sanitation supplies, offering a catalog of more than 25,000 products to VA hospitals, military installations, and other government customers. GPS is affiliated with mission-driven organizations including 1Nation, a 501(c)(3) cross-partisan organization dedicated to rediscovering common ground among Americans, and 1Nation Action, a 501(c)(4). The company maintains an entrepreneurial, execution-focused culture that values adaptable problem solvers, clear communicators, and team-oriented professionals who take initiative and contribute to continuous improvement across GPS and its related entities. Position Overview GPS is seeking a motivated and proactive, customer-oriented Customer Service Representative with Sales Support to serve as a primary point of contact for customers while actively supporting sales operations. This role is ideal for an individual who excels in a fast-paced environment, values accuracy and follow-through, and is interested in building a foundation in customer service, sales support, and operational coordination within a growing federal supplier. This position is intended for an experienced professional and features well-defined responsibilities, consistent expectations, and long-term ownership of core customer service and sales support functions. Key Responsibilities Customer Service & Order Support • Serve as the first point of contact for customers via phone and email, providing timely, professional, and accurate responses to inquiries., • Assist customers with product information, pricing, availability, order placement, and order status., • Handle customer issues and complaints with professionalism, ensuring timely resolution and customer satisfaction., • Investigate and resolve service or billing issues in coordination with accounting and internal teams as needed.Order Processing & Data Management, • Prepare and process customer orders received via phone, email, or EDI., • Accurately enter orders into the ERP system and place orders through vendor portals or EDI platforms., • Track order status through vendor systems and update progress within the ERP., • Create and manage cases related to order issues, discrepancies, or delays., • Process order invoicing and maintain accurate order documentation., • Perform miscellaneous administrative and operational tasks as assigned by the Customer Service Manager.Sales Support & Business Development Assistance, • Support Sales Leadership by aligning daily activity with the maintenance of existing federal accounts and the pursuit of new opportunities., • Assist with generating quotes, processing sales-related orders, and following up on leads., • Support efforts to recapture lost business as identified by the sales team., • Identify opportunities to cross-sell or promote additional products and services when appropriate., • Maintain a working knowledge of GPS products, services, and customer requirements.Internal & External Collaboration, • Work closely with internal teams, including sales, accounting, and order processing, to ensure smooth execution of customer needs., • Communicate effectively with external vendors to resolve order-related issues., • Participate in weekly order processing meetings to address outstanding issues and improve workflows.Continuous Improvement & Market Awareness, • Maintain accurate records of customer interactions and transactions in the CRM system., • Stay informed on product updates, industry trends, and market conditions relevant to customer needs., • Strong experience with internet-based tools and professional email communication., • Basic understanding of accounting concepts, including invoices, purchase orders., • Ability to manage orders and billing processes with accuracy and attention to detail.Technical Skills, • Proficiency in Microsoft Outlook, Excel, and other Microsoft Office applications., • Experience handling PDFs and documentation using Adobe tools., • Familiarity with CRM systems and online ordering platforms., • Experience with NetSuite ERP is preferred but not required.Core Competencies, • Excellent written and verbal communication skills., • Strong interpersonal skills and the ability to build rapport with customers and colleagues., • High attention to detail with strong note-taking and documentation habits., • Effective time management skills with the ability to multitask and prioritize in a fast-paced environment., • Proactive problem-solving mindset and a positive, customer-focused attitude.Work Environment & Additional Information, • This is a full-time, hourly, in-office position based in Altamonte Springs, FL (not remote)., • Employees are expected to follow established company SOPs., • The role will evolve as the employee gains experience, with additional responsibilities introduced over time., • GPS operates in a collaborative, team-oriented environment with frequent interaction across departments and with external partners. 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