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We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: • Previous experience in customer service or sales is a plus., • Great communication skills, • Ability to listen to and understand customer needs., • Good problem-solving skills, • Comfortable working remotely and independently, • Willingness to learn and develop new skills., • Ability to adapt to change in a dynamic environment., • If this sounds like you, we'd love to chat! What You Can Expect: • Flexible schedule, • 100% Remote position (Work from home), • Hands on training, • Life insurance, • Health insurance reimbursement, • Industry-leading resources and technology We hope to see your application soon!

Job DescriptionCompany Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The Thurmont Plant was opened in 1950. We are one of the biggest employers in the area with opportunities in various printing jobs and various working shifts. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description The Technical Service Specialist provides on-site and remote support for both RRD production operations and clients within the Packaging Platform. This role ensures optimal performance of production equipment, assists in troubleshooting production issues, and supports clients in achieving high-quality output and efficiency. Responsibilities: • Collaborate with R&D and sales teams to support new product introductions and resolve client concerns, • Travel to client (or potential client) locations to investigate performance issues, isolate defective material, provide recommended corrective resolution and complete required documentation regarding the issue, • Advise clients and key stakeholders on improved methods (equipment set up and support, troubleshooting equipment trials, etc...), • Conduct product trials and product testing to evaluate materials and ensure compatibility with production specifications for both RRD and the client, • Coordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls. Ensure the distribution of the collected information to the appropriate Technical Department personnel, • Troubleshoot existing problems involving designs, materials, and processes and provide creative cost-effective solutions, • Maintain detailed records of service calls, technical reports, and customer communications, • Collaborate with client Technical Project Managers on analyzing vendor designs for manufacturing proposals and proactively mitigating potential manufacturing risk from design submissions, • Interacts with customers, suppliers, vendors, and division personnel regarding quality and production issues, • Assists in the development of procedures and techniques for reducing process variation, • Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met, • Identify cost-saving opportunities related to materials, design, labor, and efficiencyQualifications, • 4 Year / Bachelors Degree in Mechanical Engineering, Industrial Engineering, or Related field., • 5+ years Hands-on experience in a technical support role within the folding carton or packaging industry., • Mechanical skills/experience setting up equipment, running troubleshooting trials, • Advanced training or experience in cGMPs, and ISO, • Ability to understand and interpret federal regulations and company operating procedures as they apply to printing regulated product and quality issue., • Experience operating packaging equipment is preferred, • Must be able to prioritize and multi-task with minimal supervision, • Knowledge of PC systems and Microsoft Office Suite (Word, Excel) required, • Excellent written and verbal communication skills. Additional Information RRD is an Equal Opportunity Employer, including disability/veterans

Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! We believe that investing in our employees not only makes us a great bank but also an amazing place to work. Elevate your career at O2. Position Overview The Treasury Management Administrator (TMA) is responsible for assisting a team of Treasury Advisors and Analysts with their daily tasks. This includes opening commercial accounts, signature card changes, and assisting with file organization. The TMA might interact with commercial clients at times. Essential Job Functions • Provides top quality service to business clients including processing documentation requests, processing account transfers, and resolving miscellaneous servicing issues., • Serves as key bank contact for all client banking needs including providing warm internal hand-offs to other departments as needed., • Serves as document coordinator to ensure proper documentation is gathered for new account opening, treasury agreements, signer changes, etc., • Preparation of proposals, customer agreements and implementation documents in accordance with bank's policies and procedures., • Prepares agreements for Treasury Management Services:, • Treasury Management Master Agreement, Services Request, RDC Checklist, Customer Operating Procedures, Inter-departmental implementation documentation, • Provides exceptional support to new or existing bank clients and assists internal and external contacts with service requests, inquiries, and technical issues related to specific bank and treasury management services., • Supports Treasury Management Sales team., • Performs operations functions related to production of treasury service offerings., • Assists team with special projects and assignments as requested., • Participates in error resolution with new account on-boarding., • Opens commercial accounts, gathers all required due diligence, obtains signed account documents and uploads documents to Onbase., • Partners with Treasury Management operations in support of commercial client's requirements. For Commercial groups with high volume transactions and customer base, may leverage Treasury Management Commercial Team for these client needs., • Exceptional written and verbal communication skills, • Proficient in Word, Excel, PowerPoint, • Strong organization and time management skills with excellent attention to detail and follow up, • Associate's degree or greater in related field This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs. During training period, daily onsite work is required. Compensation & Benefits Base pay: $53,500 - $70,000 Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Benefits: How We Support You - Old Second Thanks for considering Old Second!

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to our Director, Contact Center Operations, the Vendor Performance Manager is responsible for managing the performance, compliance, and strategic alignment of multiple third-party vendor partners. This role leads performance evaluations, ensures adherence to SLAs, and provides regular reporting to senior leadership. It also involves vendor relationship management, cost oversight, and contract negotiations to drive operational efficiency and business alignment. This role is based in Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: • Oversee the performance and compliance of multiple third-party vendor partners, ensuring alignment with contractual service level agreements (SLAs) and key performance indicators (KPIs)., • Develop and maintain vendor scorecards and dashboards to track performance, cost efficiency, and service quality., • Lead weekly and monthly business reviews with vendor senior leadership to assess performance, address issues, and align on strategic goals., • Serve as the primary liaison between OHS and vendor leadership, fostering strong, collaborative relationships and ensuring clear communication., • Partner with internal stakeholders (e.g., Finance, Legal, Compliance, Training, Customer Experience) to support vendor-related initiatives and resolve escalations., • Analyze vendor data to identify trends, risks, and opportunities for improvement, and provide actionable insights to leadership., • Manage vendor-related costs, including budget tracking, invoice validation, and cost-per-contact analysis., • Support contract negotiations and renewals in collaboration with Legal and Procurement to ensure favorable terms and alignment with business needs., • Monitor and support vendor onboarding, offboarding, and contingency planning processes., • Drive continuous improvement by identifying and implementing process enhancements and value-added services from vendor partners., • Ensure vendor adherence to compliance standards, including data security, regulatory requirements, and internal policies., • Up to 15% (2 weeks per quarter) travel required could increase depending on the vendor performance and business requirements. Domestic and international travel, passport is required. Experience and Qualifications of the Role • Minimum of 3 years of experience in vendor contact center management, outsourcing, or a related operations leadership role., • Proven ability to manage multiple projects and priorities independently in a fast-paced environment., • Strong experience in building and managing business relationships with internal stakeholders and external vendor partners., • Demonstrated success as a change agent, driving transformation and continuous improvement initiatives., • Strong analytical and problem-solving skills, with the ability to collect and interpret data, identify trends, and develop actionable insights., • Ability to influence and communicate effectively across all levels of the organization, including senior leadership and external partners., • Ability to manage multiple priorities in a fast-paced environment and drive continuous improvement initiatives., • Flexible and adaptable, with a track record of maintaining effectiveness in dynamic and diverse work environments., • Strong problem-solving, analytical, and organizational skills., • Proficiency in Microsoft and Google Suites., • Strong Excel skills required., • Basic understanding of telephony systems., • Proficient with reporting out of Looker. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.Managing Diversity: Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and gender; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Are you looking to get your foot in the door with a growth-oriented company? If so, we are the company for you!! Our growth model revolves around establishing a culture of excellence within our organization. We strive to create a fun, competitive, and rewarding work environment. We invest in our employees and present career opportunities to be successful in the Weed Man Family! We provide an environmentally responsible approach to fertilization, weed & pest management for residential lawns. Our commitment to superior products & building relationships with our customers is what keeps them coming back year after year. Google Weed Man Aurora and see all of our great reviews! Currently, we are hiring for a remote Inside Sales Representative. This position is a full time, year round position and does not include any cold calling. You will be talking to prospects who have requested our quotes before and informing them of the services we offer. You will also be talking to current customers about additional services and our mosquito control program. Our goal is to provide career-minded individuals the tools and skills necessary to join our management team within 2-3 years As a member of Weed Man you will enjoy: • Competitive Compensation/Bonus Program/401k, • Health/Dental/Vision Insurance, • Paid Training, Vacation and Holidays, • Excellent oral and written communication skills, • Ability to work in a results-oriented environment, • Previous customer service or sales experience, • The ability to manage your time and achieve goals remotely Pay: $15.00 - $18.00 per hour plus uncapped commission Powered by JazzHR 9OvrluNSlQ

Job DescriptionSalary: $21-$23 per hour Job Summary: The Accounts Payable Clerk is responsible for processing vendor invoices, customer refunds, and various payments accurately and on time. This role ensures proper documentation, validates purchase orders, and collaborates with invoice coding and approvals. Additional duties include managing the AP inbox, reconciling accounts, assisting with audits, and supporting month-end closing. Strong attention to detail and organizational skills are essential. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Alarm Detection Systems is an EEO employer. Essential Functions and Responsibilities: • Manage and maintain the AP Inbox in a timely manner., • Prepare and process ACH, electronic transfers, payments, and credit card payments for vendors and employees weekly., • Review, verify, and process vendor invoices, customer refunds accurately in a timely and accurate manner., • Match and validate purchase orders, packing slips, and receiving documents for completeness and accuracy before posting in the accounting system., • Departmentalize UPS shipments by recording UPS Daily shipment detailed reports in Excel weekly., • Optimize available cash discounts and maintain awareness of vendor payment terms., • Process, print, separate, and mail A/P checks weekly including individual check runs when necessary., • Monthly reconcile Petty Cash, TChek, Corporate MasterCard, IPass, and Express Tolls., • Review, respond to invoice/vendor inquiries and resolve discrepancies in a professional and timely manner., • Collaborate with other departments to ensure proper coding and approval of invoices., • Maintain accurate and organized codes, GLs, and department tracking., • Assist with audits and provide supporting documentation as needed., • Follow company policies and procedures regarding financial transactions and approvals., • Assist Accounts Receivable department with deposits as needed., • Responsible for onsite duties as assigned., • Must be punctual and adhere to attendance standards., • Adhere to all company policies and procedures., • Other duties as assigned by management. Education/Experience: • High School Diploma or equivalent is required., • Minimum of 1-3 years of accounting experience (Accounting Clerk, Accounting assistance, Finance Assistant, etc.) is preferred. Knowledge/Skills/Abilities: • High level of accuracy and attention to detail in data entry and documentation., • Basic knowledge of accounting principles, accounts payable processes, and general ledger coding., • Familiarity with procurement and purchasing workflows., • Proficiency in Microsoft Office Suite, especially Excel., • Experience with accounting software such as QuickBooks, SAP, Oracle, or NetSuite., • Experience with AP automation software such as Concur., • Strong analytical and problem-solving skills., • Ability to work independently and collaboratively within a team., • Ability to manage multiple tasks and meet deadlines in a fast-paced environment., • Ability to communicate effectively with vendors, internal staff, and management., • Ability to maintain confidentiality and exercise sound judgment in handling sensitive information., • Excellent communication, interpersonal and customer service skills. Licenses/Certifications: • Maintain a drivers license, an insurable driving record, and be capable of driving on company assignments., • Must be able to obtain a Permanent Employee Registration Card through the Illinois Department of Financial and Professional Regulation. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Walking, • Standing, • Fine Dexterity, • Talking, • Hearing, • Vision, • Color Vision Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless it is outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment. Company Benefits: Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees: • Medical Insurance with multiple plan options, • Dental Insurance, • Vision Insurance, • Life Insurance, • Paid Parental Leave, • Disability Coverage:, • Employer-paid Short-Term Disability, • Optional Long-Term Disability, • 401(k) Plan with tiered employer match, • Paid Time Off (PTO) starting at 3 weeks per year for employees, • Paid Holidays: 8 recognized holidays annually, • Employee & Friends/Family Discounts on security systems and monitoring services, • Pet Insurance Discount, • Employee Assistance Program (EAP), • Tuition Reimbursement, • Company-sponsored events (friends and family welcome!), • Continuous professional development opportunities, • A fun, positive, and high-energy work environment Compensation: The starting pay range for the Accounts Payable Clerk is $21 - $23 per hour, based on knowledge, skills, education, and experience. #ADS25

Job Description Are you looking to get your foot in the door with a growth-oriented company? If so, we are the company for you!! Our growth model revolves around establishing a culture of excellence within our organization. We strive to create a fun, competitive, and rewarding work environment. We invest in our employees and present career opportunities to be successful in the Mosquito Hero Family! We provide an environmentally responsible approach to mosquito & insect management for residential properties. Our commitment to superior products & building relationships with our customers is what keeps them coming back year after year. Google Weed Man Aurora and see all of our great reviews! Currently, we are hiring for a remote Inside Sales Representative. This position is a full time, year round position and does not include any cold calling. You will be talking to prospects who have requested our quotes before and informing them of the services we offer. You will also be talking to current customers about additional services and our mosquito control program. Our goal is to provide career-minded individuals the tools and skills necessary to join our management team within 2-3 years As a member of Mosquito Hero you will enjoy: • Competitive Compensation/Bonus Program/401k, • Health/Dental/Vision Insurance, • Paid Training, Vacation and Holidays, • Excellent oral and written communication skills, • Ability to work in a results-oriented environment, • Previous customer service or sales experience, • The ability to manage your time and achieve goals remotely Pay: $15.00 - $18.00 per hour plus uncapped commission Powered by JazzHR mrkQ7f6VEM

Job DescriptionClick here to view our 2025 Benefits GuidePOSITION SUMMARY: • Serves as the clinical expert in key healthcare domains, including infection control, wound care, surgical procedures, vascular access, LVAD (Left Ventricular Assist Device), Durable Medical Equipment (DME), Remote Patient Monitoring (RPM), and related product categories., • Provides expert clinical support for field sales teams to help achieve strategic business objectives and drive revenue growth., • Leads the planning and execution of product evaluations, customer training sessions, and implementation initiatives for both internal stakeholders and external healthcare professionals., • Delivers professional education programs, often acting as lead presenter or content contributor., • Plays a critical role in shaping the customer experience across the sales lifecycle—from initial engagement and product adoption to long-term satisfaction—impacting training outcomes, product utilization, purchasing decisions, and overall customer retention.Essential Functions (ACCOUNTABILITIES/RESPONSIBILITIES):, • Serves as the clinical education expert for internal and external stakeholders, delivering product training, education programs, and clinical services across Bravida’s medical product portfolio., • Leads field-based product evaluations, implementations, and maintenance activities, including account setup and tailored training plans that directly support sales success., • Provides field training to sales associates, 1099 representatives, and per diem clinical staff, ensuring clinical competence, brand consistency, and measurable ROI from training investments., • Drives the execution of Bravida Academy offerings, taking lead roles in multiple education programs with significant influence on customer success and learning outcomes., • Conducts customer needs assessments to support field complaints; analyzes data to identify trends, ensures process regulatory compliance, and partners with sales teams to develop solutions and resolve issues., • Delivers ongoing training to all internal teams and customers, supporting clinical skill development, product utilization, and customer feedback integration across functions., • Develops strong KOL (Key Opinion Leader) relationships via field engagement, supporting recruitment, relationship management, and special projects., • Represents Bravida at industry events, conferences, and trade shows, maintaining active membership in professional organizations and strengthening brand presence., • Maintains up-to-date knowledge of clinical practice guidelines, testing standards, FDA and other regulatory requirements, market trends, and competitor activity., • Participates in new product development (NPD) activities and R&D feedback loops, contributing to product design and training for product launches through clinical insight., • Supports clinical research and trials, adhering to Good Clinical Practice (GCP) standards and participating from study initiation through completion., • Collaborates cross-functionally with Clinical, Sales, and Marketing teams to develop and deliver educational content, presentations, and relevant clinical messaging., • Provides customer feedback to inform continuous improvement across Bravida’s product and service offerings., • Supports delivery of education via digital platforms (e.g., On24, eLearning, website tools), staying current with modern training technology., • Utilizes Bravida platforms (e.g., SFDC, Fast Field, Monday.com, IntelAgree) for project management, communication, and reporting., • Maintains full compliance with Bravida policies, procedures, Code of Conduct, and the organization’s mission and values. Qualifications: Experience • 3-5 years of clinical nursing experience in one or more of the following areas: Operating Room, Wound Care, Infection Control, Vascular Access, and/or Critical Care., • 1-2 years of experience in a nursing educator/preceptor role, with a focus on training and development., • Associate Degree in Nursing (ADN) or Bachelor’s Degree in Nursing (BSN) preferred., • Registered Nurse (RN), licensed and in good standing, required., • Strong clinical competencies in areas such as Operating Room, Wound Care, Infection Control, Vascular Access, and Critical Care., • Basic understanding of the healthcare industry, market trends, and the evolving role of medical devices in clinical practice., • Growing expertise in clinical program design for the medical device industry, with the ability to link clinical needs to business outcomes., • Proficiency in supporting sales teams through customer training, product utilization, and decision-making support to drive business objectives., • Project management skills, including the ability to collaborate across departments and lead processes effectively., • Training content development and strong presentation skills with a proven track record of success in educational settings., • Exceptional communication, interpersonal, and negotiation skills, with a focus on building long-term professional relationships., • Strong problem-solving abilities in complex clinical and business environments., • Ambition and drive to grow within the company and the industry., • Ability to juggle multiple tasks simultaneously with a sense of urgency, prioritizing competing priorities in a fast-paced environment, ensuring timely delivery without compromising quality., • Ability to build strong relationships with internal teams, customers, and professional organizations., • Leadership potential with the ability to manage projects and initiatives to completion., • Innovative, creative thinker with a focus on customer experience and high-quality outcomes., • High clinical confidence with the ability to navigate and influence complex healthcare systems., • Expertise in networking and driving sales, contributing to customer conversion and retention. TRAVEL REQUIREMENTS/WORK ENVIRONMENT and PHYSICAL DEMANDS: Travel Requirements • Must be able to lift and carry items up to 30 lbs. as needed for demonstrations and training setups., • Requires frequent walking and standing in various settings, including acute care hospitals, conference centers, airports, and other customer locations.

Job Description Who we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. This position is based in our office in Naperville IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. Position Summary We're seeking an Associate Litigation Counsel to join our growing team. Reporting to our Legal Head, Marketing & Operations, the individual selected for this Associate Litigation Counsel role will work closely with numerous internal stakeholders and field operators to assess risk and defend the company in various disputes, whether informal or formal. At the end of the day, Oncourse is a service provider who cares deeply about the nearly 2 million households across the country who have enrolled in our protection plans. The Legal Department at Oncourse Home Solutions is dynamic, rising to meet the evolving demands of internal clients on issues that impact our growing, national customer base. You will advise executives and decision makers who are driven by a desire to protect customers, even when homeownership poses stressful challenges. Responsibilities include but are not limited to: • Support the lead lawyer for Marketing and Operations functions, which handles, among other things, customer complaints and litigation, claims management, consumer protection, commercial disputes, regulatory matters, customer terms and conditions, and government relations, • Will support lead Marketing and Operations counsel on marketing related research and best practices to comply with various consumer protection laws and regulations across the country, • Will assist legal team with various projects related to creating efficiencies in third party service provider onboarding and management, • Oversee the discovery process, including producing documents, responding to interrogatories, and managing e-discovery, • Participate in depositions, court hearings, and potentially trial proceedings, • Collaborate with senior attorneys to develop and implement effective case strategies, • Keep internal clients informed about case progress and provide legal advice We’re Excited If This Is You! Experience and Qualifications of the Role: • Minimum 3 (preferably 3-5) years of law firm or in-house experience. Litigation experience strongly preferred, • Proven track record of effectively spotting legal issues and determining practical, workable options for resolving them., • Demonstrated capability of managing a multiple cases and diverse competing priorities effectively while meeting deadlines and stakeholder expectations., • Strong interpersonal skills, including ability to work effectively with all levels throughout the organization., • Excellent verbal and written communication skills for interacting with key internal stakeholders, clients, judges, and opposing counsel, etc, • Strong critical thinking skills to analyze complex legal issues., • Attention to detail. Education: • Bachelor’s degree required, • Juris Doctor required Certificates, Licenses, Registrations: • Licensed to practice law in Illinois or New Jersey We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $118,235 - $166,400 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Perspective - Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and pursuits; can easily pose future scenarios; can think globally; can discuss multiple aspects and impacts of issues and project them into the future. Problem Solving - Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process. Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Account Manager | Entry Level Sales At Coast Inc, our clients use our portfolio of sales solutions, including our systems and processes, to help grow their customer base. As a Sales Account Manager, you'll provide innovative, industry-leading sales solutions for our clients and proactively identify new opportunities for growth. Some of our most successful Sales Account Managers come from various backgrounds and walks of life. We are an equal-opportunity employer actively seeking the kind of employee who works hard, has fun, and enjoys working with people. We do not work remotely so if you’re the kind of person who has been itching for that human connection, this is the place for you! You don’t need any experience in this role due to our training curriculum but you do need a great “go-get-em” attitude and work ethic. Initial Entry Level Account Manager Responsibilities: • Engage with customers, in-person, in a professional, friendly manner, • Operates as the point of contact for assigned customers in your given sales territory on behalf of major companies., • Generate sales among customer accounts, • Answer customer queries and identifies new business opportunities, • Work with the team on sales goals and business development needs Basic Qualifications for the Entry Level Account Manager Role • A Degree is preferred but not required as you do not need a degree to be great at sales or management; just a willingness to work hard and enjoy working with others, • Good communication and interpersonal skills, • Confidence, • Leadership, • Teamwork, • Systematic, • Reliable transportation (this position is based in Reno and is not remote), • In the military? Thank you for your service! Additionally, we have a systematic work structure and train from the ground up. We would love to review your application. Some of the Benefits: • Advancement Opportunities - we are growing with our clients and we are looking for someone to grow with us!, • Competitive compensation plan ranging from $45000-60000 depending on commissions, • Hands-on training & positioning techniques that will help you succeed anywhere!, • We are excited to provide growth and coaching for not only our clients but also our team!, • Positive light-hearted company culture!, • Sound interesting? Come join a team that enjoys the same things you do and want out of life! We love to hang out. Most of our key players enjoy being active in almost any sport, traveling, exploring the city, catching an event, hiking, and traveling.

Job DescriptionCompany Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description This position is 100% remote. The Paper Sr. Category Manager (CM) is responsible for leading RRD’s strategic focus for paper and related materials. RRD’s production platform uses all types of paper for printed communications (UFS, CFS, CGW, UGW, SC, and other specialties). The CM needs to understand all aspects of these direct materials and will be relied upon to strategically manage the category. This role reports to the Director of Paper Services on the Direct Materials Procurement team and will be responsible for category strategy activities supporting our printing plants. This role will work closely with business stakeholders to understand business priorities and develop/execute category strategies to reduce total cost of ownership and ensure supply continuity. This will be achieved through an understanding of industry benchmarking, best in class performance, and by leveraging supplier innovation, supplier management, complex deal negotiation skills, sourcing tools and processes. Responsibilities: • Responsible for developing, communicating and implementing procurement strategies for assigned categories, • Build relationships to partner with key internal stakeholders to understand strategic direction and business priorities in order to develop and execute effective strategies to achieve business objectives, • Achieve business requirements while effectively capturing value (i.e. cost improvements, risk mitigation, supply continuity, cost avoidance, process improvements, supplier management), • Develop and sustain strategic relationships with key suppliers, • Research, evaluate and qualify new suppliers as business needs require and to ensure competitive advantages, • Evaluate supplier core competencies and competitive positioning using cost models and benchmarking tools, • Ensure systems are continuously updated to contain the most current documentation, terms, etc., • Ability to conduct successful sourcing events, negotiations, and thorough market analysis, • Negotiate supplier agreements with Key Performance Indicators (KPI), Service Level Agreements (SLA), appropriate price protection, and continuous improvement efficiencies, • Additional responsibilities as required to achieve business objectives Qualifications • 4 Year / Bachelor degree in business management or supply chain, preferred., • 7+ years experience in Procurement working directly with suppliers, vendors and/or manufacturers, required., • Exemplary negotiation skills, • Project management experience, • Demonstrated ability to build strategic partnerships and collaborate across multiple internal teams and with suppliers, • Experienced with analyzing data and identify potential opportunities that align with strategies, • Excellent communication skills with ability to respond to sensitive issues with professionalism, • Proficient in Google (Docs, Sheets, Slides) and MS Office applications (Word, Excel, PowerPoint), • Able to travel as needed to support business requirements Additional Information RRD's current salary range for this role is $98,100 to $156,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #LI-CP #Remote All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Position Overview This position is responsible for the creation of loan/collateral files, uploading applicable documentation into the Bank's imaging system and follow up on post-closing related items, which includes obtaining liens on vehicle titles, recorded mortgages, final title policies, insurance follow-up, UCC portfolio management. In addition, processing collateral releases in accordance with the paid loan process, preparing payoff letters and document retention. Essential Job Functions • Indexes and scans loan documents into OnBase storage system., • Maintains organized physical files and records., • Insurance monitoring and tracking for insurance expirations., • Obtains the banks lien on vehicle titles, either physical or ELT., • Monitors the UCC portfolio for pending expirations as well as resolves any exception related items encountered with filing exceptions., • Prepares Payoff Letters in accordance with Bank Procedures and Regulations., • Processes incoming Service Requests related to the Collateral Management Team., • Records Mortgages, as needed, for the Consumer/Residential Department., • Generates releases of collateral on paid loans in accordance with regulation and the paid loan process., • Provides release/paid documents to 3rd party mortgage servicing vendor., • Organizes and releases customer purchased tax certificates and floor plan titles., • Assists with document collection for loan support projects and audits., • Provide responses to Subpoena or Summons requests for loan documentation., • Knowledge of consumer and commercial compliance regulations., • Proficient with Microsoft Office (Excel, Word and Outlook)., • Detail oriented with excellent organizational, analytical and problem-solving skills., • Must be able to multi-task in a fast-paced environment., • Possess excellent communication (written and verbal)., • Ability to effectively and accurately communicate with all levels within the organization., • Bachelor's degree a plus Location Details: Aurora Main - River Street This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs. Compensation & Benefits Base pay: $20.10 -$25.12 per hour Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Benefits: How We Support You - Old Second Thanks for considering Old Second!

Job Description Service Advisor/Team Service Manager(TSM) - Automotive Gerald Hyundai As a Team Service Manager, you will have your own team of technicians and client base. A department within a department. Great income potential **Looking for individual with great customer service skills & focus on customer satisfaction with every customer. UNDER 10 HOUR SHIFTS WITH HOUR LUNCH(4 WEEKDAYS) & UNDER 9 HOUR SHIFT SATURDAYS Job Description Put your natural knack for pleasing people to work! If you can make customers feel welcome, confident & satisfied that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. This position is not a remote job and is within the the Facility. Address is 209 Hansen Boulevard, North Aurora next to Woodman's grocery store. This is not a remote position. Job Responsibilities • Attitude is everything—greet service department customers promptly and courteously, • Listen to each customer and clearly articulate repair needs to techs, • Upsell recommended/additional services using low-pressure, high-integrity methods, • Provide accurate estimates of repair/maintenance costs, • Adherence to dealership policy on customer vehicle care and operation, • Follow up on each repair and keep customers informed of progress, • Sell and manage extended warranties, • Inspect repair quality and ensure that all work is complete, • Notify customers when vehicles are ready for pick up, • Review and explain repairs and associated costs with customers, • Handle minor customer concerns and complaints, • Keep Service Manager informed of all problems and potential problems, • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits • Pay range for this position: $50,000 - $120,000, • Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education., • Available Benefits include medical insurance with HSA options that include employer contribution to your HSA. Dental Insurance, Vision Insurance, Life Insurance., • Paid Maternity Leave, • PTO after 90 days of employment, • Vacation up to three weeks depending upon years of service, • 401k retirement account with annual lucrative employer match, • Ancillary supplemental products available. About The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades! We have succeeded in our endeavors because of a profound respect for our customer. The name Gerald stands for honesty and the highest standard of excellence. The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service.

Job DescriptionDescription: The VP HOA Relationship Manager is responsible for driving new business and providing consultative support specifically tailored to Homeowners Associations (HOAs) and property management companies. The HOA Relationship Manager crafts customized sales proposals, conducts thorough cost/benefit analyses, and identifies pricing strategies to optimize margins. Additionally, they support HOA and property management clients pre- and post-sale, ensuring exceptional service and satisfaction. About Servbank: Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank. Job Responsibilities: • Proactively generate new business by identifying market opportunities through cold calls, warm leads, and referrals within the HOA and property management sectors., • Drive sales growth by understanding the unique needs of HOAs and property management companies, and effectively cross-selling treasury products and services., • Maintain a dynamic sales pipeline and provide real-time updates using CRM tools., • Collaborate closely with the Sales Team to educate and expand product offerings to HOA and property management clients through on-site and remote meetings., • Stay updated on industry best practices and product knowledge related to the Bank’s suite of services., • Provide exceptional customer service, handling inbound inquiries, training requests, and support related to Deposit, Treasury Management, and Online Banking products specifically tailored for HOAs and property management companies., • Ensure accuracy and completeness of customer agreements, maintenance requests, and cancellation forms., • Adhere to all regulatory requirements and internal policies governing financial services., • Demonstrate professionalism in communication and teamwork with clients, peers, and management., • Uphold high standards of work quality, attendance, appearance, and professionalism., • Comply with Company Policies & Procedures and relevant local, state, and federal laws., • Perform additional duties as assigned by supervisors or management., • Attend training sessions to maintain knowledge of financial industry regulations and compliance standards.Requirements:, • Bachelor’s degree in finance, Business Administration, Economics, or a related field., • Minimum of 5 years of experience in Deposit and Treasury Management Sales or related fields; equivalent combination of education and experience will be considered., • Knowledge of state and federal banking regulations, operational policies, and the Bank’s products and services., • Strong verbal, written, and interpersonal communication skills., • Ability to solve complex problems in non-standardized situations., • Self-motivated with the ability to work independently and collaboratively. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description Who we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary We are seeking a highly skilled Senior Oracle EBS Solution Engineer, with deep expertise in Oracle EBS to lead the design, implementation, and optimization of Oracle EBS solutions across our enterprise. In this role, you will work cross-functionally with business stakeholders and IT teams to deliver scalable, high-performance solutions that support critical business processes in areas such as Financials, CRM, and SCM modules. The ideal candidate will have a strong blend of technical and functional experience, be capable of managing complex solution architectures, and play a key role in driving Oracle EBS enhancements, integrations, and strategic initiatives. This role will be based in our Naperville IL office. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: • Develop new system enhancements development, integrate new partner/system integrations, and provide production support., • Conduct requirements analysis, design, build and testing., • Offer expert guidance on applying technology/applications to business needs., • Serve as a technical resource with a strong functional foundation., • Create and promote solutions that support business requirements and strategies, aligning with enterprise and departmental goals., • Assist leadership in managing customer expectations for project implementation and stakeholder communications., • Work closely with internal customers to understand business objectives and ensure successful technology enablement Collaborate with stakeholders to ensure that key projects are aligned with business requirements, including budget and finance considerations., • Review and implement all systems and documentation under development., • Advise on technology prioritization and future utilization, as well as business process improvements., • Identify and analyze gaps between current and desired processes, design new processes, develop performance measures, and plan transition to new processes. We’re Excited if This is You Requirement of the role: • Minimum of 6 years of Oracle EBS Technical experience., • Minimum of 6 years of Oracle EBS R12 techno-functional experience with focus on Financials (GL, AP, AR, Cash Management, Fixed Assets), CRM Foundation, Service Contracts, Field Service, Advanced Scheduler, Install Base, Procurement, and Inventory., • Proficient in technical skills: PL/SQL, Forms, Reports, XML Publisher, Workflow builder, SQL tuning, Web ADI, OA Framework., • Understand client program objectives and align operational support activities to meet those objectives., • Comprehend the relationship between applications, application architectures and business processes., • Proven ability to apply project management skills to solve practical problems in a high-tech development environment., • Excellent verbal, written and presentation skills., • Self-starter capable of managing multiple projects simultaneously with a strong desire to learn and expand knowledge., • Strong Collaboration, prioritization and team working skills., • Ability to thrive in a fast-paced dynamic environment with virtual teams. Computer Skills Needed to Perform the Job: Bachelor’s Degree in Information Systems or equivalent technology field (or relevant experience) required. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $125,000 - $175,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Functional / Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Self Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Job Description Who we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary: The Talent Acquisition Partner will be responsible for primary oversight and management of sourcing the best possible candidates and matching them to positions for our hiring managers. The successful candidate will focus on talent sourcing, candidate identification, networking and relationship building with potential candidates, and will introduce and monitor recruitment best practices including the recruitment processes, procedures, and systems. The individual for this role is highly organized, takes the initiative to get things done, is approachable, has a positive can-do attitude, and most importantly is professional in handling private and confidential information.Located at our office in Naperville, IL our office, environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.Responsibilities include but not limited to: • Perform full cycle recruiting to support inside sales and field technician roles and other areas when needed., • Develop a deep understanding of the strategy, objectives, processes, culture, and skill needs of the hiring teams., • Identify candidates through creative sourcing techniques, screening and prequalifying the best in the pool for hiring manager consideration., • Provide recruitment counsel and guidance to hiring managers regarding market employment trends, compensation, skills/attributes, target companies, recruitment strategies, interviewing/assessments, and sourcing tactics., • Use findings to develop and execute effective sourcing strategies, assessments, and closing approaches., • Review applications and assess candidate qualifications against criteria established in the job descriptions or scope of work requirements., • Promote the company’s recruitment brand through active participation in job fairs, conferences, and other networking and marketing events., • Manage candidate communication and relationship management throughout the recruitment lifecycle and educate candidates about OHS’s culture, benefits, and position expectations., • Provide daily/weekly reports to hiring managers on a timely basis regarding status relating to all positions; including outreach and response for each position as needed., • Build and maintain relationships with recruiting agencies, universities, associations, and other organizations to find talent., • Proactively and continuously source, develop, and maintain an effective pipeline and network of diverse talent for future and/or unexpected hiring needs Identify candidates through a variety of methods and tools, including the company career site, social media, Internet job boards, associations, and other avenues as seen fit (i.e., digital, social media, events), building a consistent pipeline of talent for high priority and hard-to-fill positions.We're Excited if This is You:, • 4+ years of experience managing all phases of recruitment, particularly in a high-volume customer service or sales environment., • Successful track record of achieving time to fill goals with a high probability of retention., • Strong sourcing capability and the ability to partner with HRBPs and hiring managers to identify staffing requirements that translate into successful hiring., • Demonstrated ability to work in a self-directed, results-oriented environment at a fast pace; Ability to prioritize tasks, organize large volume of work, perform independently., • Proven organizational skills, with the ability to undertake multiple tasks under tight deadlines., • Outstanding communication, presentation, and diplomacy skills., • Experience with online networking tools, such as LinkedIn and experience conducting searches on recruitment databases and ability to identify and access new professional networks required., • Demonstrated ability to work in a fast-paced environment and to think creatively about sourcing methods., • Proven experience demonstrating the ability to act independently on assigned tasks and to exercise good judgement and flexibility with shifting priorities while serving the needs of employees and organization., • Strong attention to detail and a positive can-do attitude.Education (preferred and or required): Bachelor’s Degree in Human Resources or a related field is required, or equivalent work experience. Certificates, Licenses, Registrations: N/AComputer Skills Needed to Perform this Job:, • Proficiency in Microsoft and Google Suites., • Proficiency with applicant tracking systems or customer relationship management software required. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $84,490 - $111,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Creativity - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.Communicate Effectively - Can clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

VNA Health Care is seeking a VP of Finance to manage the organizations financial operations, ensuring financial strategies align with business objectives and overseeing financial performance. Position manages an established department of six. This position reports to the Vice President of Administrative Operations and has the potential to grow into a CFO role in the future. The VP of Finance serves as a member of the Senior Management Team. The right candidate will possess strong accounting experience, with the ability to manage a department of employees. They will be self-motivated, highly organized and capable of ensuring accuracy in all reporting and disclosure. The candidate must possess an education or background in accounting, and must have a proven track record of maintaining a high level of performance across all aspects of their work environment. We are seeking a team builder and leader who is focused on a long-term career. The position is on-site, but may include some flexibility in occasional remote work. If you believe this role is for you, we would love to talk. Apply with confidence that your inquiry will be held completely confidential. We look forward to hearing from you! Primary Functions: 1. Responsible for initial training, on-going development and evaluation of the work skills of the following job titles: Accounts Payable, Staff Accountants and Accounting Clerk, this includes the ability to perform these job duties as necessary. This function involves facilitating the timely flow of paperwork, ensuring the accuracy of data input by others in the department through reconciliation and follow-up procedures, and the achievement of stated deadlines for financial statement preparation and other required reporting., 2. Maintenance and update of the Chart of Accounts, monthly review of all balance sheet accounts, and timely and complete posting of all transactions., 3. Assist in the preparation of monthly financial statements and preparation for the annual audit and tax returns., 4. Finance department filing system of accounting related records and reports including supporting documentation for grants and contracts, records retention procedures and off-site storage and destruction in accordance with organization policy., 5. Develop, improve and update the operating procedures of the finance department under the authority of the Vice-president of Finance., 6. Directs and coordinates funding applications., 7. Prepares annual budget and monthly and annual cost analyses, forecasts, and pro formas as needed., 8. Analyzes new payment structure implications for organization., 9. Works closely with the President and the administrative team to provide necessary financial information and analyses to operate effectively., 10. Secures financing as needed., 11. Provide monthly and annual reports to the Finance Committee and Board of Directors., 12. Member of Retirement Committee. Provides input regarding investment options. Oversees retirement contribution calculation. Position Requirements: 1. CPA required, college degree with major in accounting or finance or equivalent., 2. Minimum of 5 or more years of supervisory experience., 3. Two or more years of experience in the health care industry preferred., 4. Computer literacy experience with PC-based and automated accounting systems and electronic spreadsheet knowledge., 5. Energetic, positively focused personality traits., 6. Excellent communication, interpersonal, organizational, customer service and problem solving skills required. Compensation: $160-$200K plus annual bonus up to 10% of salary Available Employee Benefits: Medical, Dental, Vision, STD, LTD, Life Insurance, Critical Illness and Personal Accident Insurance, 403b, PTO,

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Job Description Job Title: Overnight Service Representative Location: [Insert Location] Company: [Insert Company Name] About Us: We are a dynamic and customer-focused company seeking an energetic and motivated individual to join our team as an Overnight Service Representative. Our commitment is to provide exceptional service and ensure customer satisfaction 24/7. Job Summary: As an Overnight Service Representative, you will be essential in supporting our customers during the night shift. You will be responsible for addressing customer inquiries, resolving issues, and maintaining high service standards. This role requires excellent communication skills and the ability to work independently. Key Responsibilities: • Respond promptly to customer inquiries through phone, email, or chat, providing accurate and efficient solutions., • Address and resolve customer concerns, ensuring timely follow-up and problem resolution., • Maintain a thorough understanding of our products and services to provide accurate information to customers., • Document interactions in the company’s CRM system, ensuring all information is accurate and up-to-date., • Collaborate with other team members to resolve complex issues and enhance the overall customer experience., • Monitor and report any recurring issues or delays to management for continuous improvement. Qualifications: • High school diploma or equivalent; some college coursework or degree preferred., • Previous experience in customer service or a related field is beneficial., • Excellent verbal and written communication skills., • Ability to work independently and effectively during overnight hours., • Strong problem-solving skills and a customer-centric attitude., • Proficiency with computers and customer relationship management (CRM) software. Working Conditions: • Overnight shifts; may include weekends and holidays., • Office-based or remote work options are available, depending on location and company policy. Benefits: • Competitive salary with potential for shift differentials., • Comprehensive benefits package, including health, dental, and vision insurance., • Opportunities for professional development and advancement., • A supportive and inclusive work environment. How to Apply: Interested candidates are encouraged to submit their resume and cover letter to [Insert Application Email/Link] by [Insert Application Deadline]. Equal Opportunity Employer: We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. Join us in providing exceptional customer service during the night and make a positive impact on our customers’ experiences!

Job Description Welcome to Hupp Family Financial Inc, where we believe in the power of personalized and exceptional customer service. As a fresh recruit in our team, we invite you to join us as a Customer Service Representative at our welcoming office in North Aurora, Illinois. Embrace the chance to create meaningful interactions with clients while developing bonds rooted in trust and reliability. With no remote work, you will become part of an energetic and supportive environment where you are valued not just for your skills but as an essential member of our family. We invite you to embark on a journey that promises growth, positive experiences, and a unique opportunity to contribute to a thriving financial services company that prioritizes transparent and honest communications. Your journey with us will be one filled with optimism and potential. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Evenings Off Mon-Fri Schedule Career Growth Opportunities Responsibilities Engage with clients to understand their financial goals and needs, ensuring a comprehensive service experience. Address client inquiries with clarity, accuracy, and a positive attitude to enhance overall satisfaction. Efficiently manage client records and maintain detailed documentation of interactions and transactions. Collaborate with the finance team to support clients effectively and ensure seamless service delivery. Participate in ongoing training and development to enhance service skills and product knowledge. Assist in the resolution of client complaints and issues in a timely and professional manner. Requirements Experience: Previous experience in customer service or a related role is preferred. Communication: Strong verbal and written communication skills are essential. Problem-Solving: Ability to think on your feet and resolve client issues efficiently. Interpersonal Skills: Must be friendly, empathetic, and capable of building rapport with clients. Tech Proficiency: Comfort with computer systems, CRM tools, and the ability to learn new software quickly. Availability: Must be able to work in-office at our North Aurora, Illinois location. Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the OHS Customer Advocacy Manager, the Customer Escalation Specialist II is committed to providing superb customer service, support, and de-escalation practices to complex consumer issues. The Escalation Specialist provides forward-thinking, elevated resolution tactics, and specializes in consumer account management. This role is based in Naperville, IL office. A regular in-office hybrid model (generally T - Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: • Assist management in investigating, researching and responding to escalated complaints., • Provide management with input regarding process improvement., • Receive, research, resolve and respond to escalated AWR/PHS executive level complaints and correspondence., • Provide detailed summary of situation including recommended solution., • Serve as liaison with corporate counsel regarding escalated issues., • Provide timely and accurate key customer communications (includes settlement & release, claims denial, claims overage, etc.)., • Work directly with claim staff to ensure that denials and postponement requirements of insurance states are being met., • Identify root cause of complaint and areas for improvement and provide feedback to assist in the creation of performance goals and/or training programs. Experience and Qualifications of the Role • 3 years of customer service experience., • Industry program policies, procedures, regulations and laws., • Familiarity with standard business concepts, practices and procedures., • Strong knowledge of AWR/PHS operations, policies and procedures. In-depth knowledge of Claims processes, AWR/PHS product lines, including Terms and Conditions., • Collecting and analyzing complex data, evaluating information and formulating logical conclusions., • Ability to work independently under general supervision with considerable latitude for initiative and independent judgement., • Effective negotiator and reasoning skills., • Strong verbal and written communications are essential, including active listening skills., • Ability to establish and maintain harmonious working relationships with teammates, staff and external contacts. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $19.23 - $30.00 USD per hour. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Problem Solving: Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process. Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Company Summary: Blue Wave Products is a leading manufacturer/importer of home and leisure products. Our diverse customer base includes some of the most prominent retailers in the US and Canada, including Amazon, Walmart.com, Wayfair, Home Depot, Lowe’s, Overstock, and many others. The Company supports over 2,500 SKUs across our four main product categories which include: Pool & Leisure (Above Ground Pools, Pool Liners, Winter and Safety Covers, Cleaners, Pumps and Filters, Floats and Toys and Accessories) Indoor and Outdoor Games (Billiards, Air Hockey, Shuffleboards, Darts, etc.), Infrared Sauna’s (1-4 Person Hemlock and Cedar Wood Saunas) and Patio Furniture (Umbrellas, Hammocks, Patio Sets, Lounge Chairs, etc.) Based in Batavia, IL, the Company operates from a 275,000 sq ft state-of-the-art warehouse and office facility. Primary Function: As a Blue Wave Customer Service Representative, you will be responsible for aiding vendors/dealers in courteous and professional manners regarding ordering, product clarification, order status, delivery, returns, shortages, and missing parts while ensuring dealers receive the highest level of service that can be provided in accordance with our marketing philosophy. The primary responsibilities of this position are to ensure that our customers’ inventory is received and managed properly, and their orders are entered, filled, and shipped accurately and in a timely manner. Customer Service Representatives must have the ability to identify issues and concerns addressed by customers and apply relevant policies to resolve the issue. They are the main contact for all client interactions and must apply problem-solving techniques and critical thinking methods to maintain strong client relationships. Responsibilities: • Respond to all customer correspondence within 24 hours, • Process all daily orders received prior to designated cut-off time, • Adhere to a 0.2% or less order entry error rate, • Aggressively pursue continued knowledge in a growing product line, • Troubleshoot and resolve any customer issues and disputes, • Coordinate with warehouse staff to maintain proper documents, • Learn each Dealer’s specific business needs and provide service based on those needs while developing a firm business relationship between Blue Wave and the Dealer, • Provide answers to a variety of questions via telephone and email regarding quotes, products, orders, shipments, returns, billing, missing parts, and warranty issues, • Enter orders accurately with a goal of same day shipment, • Assist dealers in understanding company policies and procedures, • Assist in obtaining quotes (from manufacturers) for custom products, • Prepare dealer reports as requested on a daily/weekly basis, • Work cross-functionally internally and externally to provide one call resolution for Customer/Dealer issues, • Make appropriate recommendations to Manager regarding process improvement and increased efficiency, • Meet team goals regarding inbound call management and order errors, • Ensure information is documented accurately and shared with team members, • Superior communication, problem solving, and decision-making skills, • Basic computer skills, required, • Type 50 WPM, preferred, • 3-5 years' customer service experience (preferred in a manufacturing or distribution environment), • Experience working with a diverse range of customer channels (retail and wholesale), • High school diploma or equivalent, • Ability to work in a fast-paced, team-oriented environment, • Ability to sit for extended periods of time, • Regularly work on a computer and focus on a screen or monitor Based in Batavia, IL requires office attendance 4 days per week, 1 day remote Benefits: • Medical / Dental / Vision, • Company-paid Life Insurance, • Discretionary bonus, • Profit Sharing 401K, • 3 Weeks Paid Vacation (Accrual), • 10 Paid Holidays

Job Description Join Nicole Hupp & Associates, a company renowned for its exceptional customer service and commitment to excellence. Situated in the vibrant city of Naperville, Illinois, we are seeking a dedicated Customer Service Representative to become an integral part of our team. With a positive and inviting work environment, we believe in fostering growth, professional development, and a sense of belonging among our employees. As a Customer Service Representative, you will play a crucial role in ensuring our clients receive outstanding service and prompt support. You will be the friendly and knowledgeable voice assisting clients with their inquiries, addressing concerns, and providing solutions, while maintaining strong client relationships. If you're enthusiastic about delivering unparalleled customer service and eager to contribute to a company that values its team members, Nicole Hupp & Associates is the perfect place for you to thrive. Apply now to join our inviting community! Benefits Annual Base Salary Based on Experience Mon-Fri Schedule Evenings Off Paid Time Off (PTO) Career Growth Opportunities Flexible Schedule Responsibilities Customer Interaction: Engage with clients to address inquiries and resolve any issues efficiently. Problem Solving: Provide solutions to customer problems with empathy and professionalism. Product Knowledge: Stay informed about company products and services to aid customers effectively. Feedback Handling: Collect and escalate customer feedback for product and service improvements. Detail Management: Maintain accurate records of customer interactions and transactions. Relationship Building: Cultivate strong customer relationships to ensure loyalty and satisfaction. Team Collaboration: Work collaboratively with colleagues to improve service delivery. Requirements Experience: Proven experience in customer service or a similar role is highly desirable. Technical Skills: Proficiency in using customer management systems and Microsoft Office Suite. Communication: Excellent verbal and written communication skills. Problem-Solving: Strong ability to resolve issues efficiently and empathetically. Teamwork: Ability to work collaboratively within a team. Organization: Exceptional organizational skills with attention to detail. Availability: Open to work from our Naperville, Illinois office with no remote work option. Attitude: Positive attitude and a genuine desire to assist customers to the best of your ability.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Job Description Who we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. This position is based in our office in Naperville IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. Position Summary Reporting to the Vice President, Senior Counsel, the Senior Commercial Counsel is responsible for drafting, reviewing, negotiating, and managing a wide range of commercial agreements. This role ensures legal compliance, mitigates risk, and supports strategic business initiatives through expert legal counsel. This role is critical to the success of the business in ensuring efficient and strategic review of commercial contracts. Oncourse is a service provider who cares deeply about the nearly 2 million of households across the country who have enrolled in our protection plans. The Legal Department at Oncourse Home Solutions is dynamic, rising to meet the evolving demands of internal clients on issues that impact our growing, national customer base. You will advise executives and decision makers who are driven by a desire to protect customers, even when homeownership poses stressful challenges . Responsibilities include but are not limited to: • Collaborate with all business departments on strategic review and drafting of commercial agreements, • Draft, review, negotiate and revise a wide range of commercial agreements for the business, including IT and Marketing, • Establish and maintain scalable contracting processes and templates, • Collaborate with Legal Ops Manager on best practices for contract management system, • Ensure contracts comply with applicable laws, regulations and company policies, • Support other corporate initiatives, including M&A and corporate governance as needed, • Collaborate with compliance function on contract management policies and procedures We’re Excited If This Is You! Experience and Qualifications of the Role: • Minium 8 years of relevant legal experience, • 5-7 years of commercial contracting experience, preferably including (i) IT services and technology contracts, (ii) master service agreements and statements of work and (iii) digital and general marketing contracts, • Strong understanding and ability to advise on Privacy, Cyber and Data Security issues (g. data protection agreements), • Bachelor’s degree required, • Juris Doctor (JD) from an accredited law school required Certificates, Licenses, Registrations: • Licensed to practice law in Illinois We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $150,000 - $285,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Perspective - Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and pursuits; can easily pose future scenarios; can think globally; can discuss multiple aspects and impacts of issues and project them into the future. Problem Solving - Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary We are seeking a motivated and detail-oriented Amazon Connect Engineer to support the implementation and optimization of Amazon Connect solutions across our contact center ecosystem. In this hands-on role, you will collaborate closely with senior engineers and cross-functional stakeholders to build scalable, efficient, and integrated cloud contact center workflows. The ideal candidate is passionate about cloud technologies, eager to learn, and comfortable working in a dynamic, agile environment. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: • Support the design and implementation of contact center solutions using Amazon Connect, including IVR workflows, routing strategies, and queue configuration., • Assist in integrating Amazon Connect with third-party systems such as Salesforce, workforce management tools, ticketing systems, and reporting platforms., • Collaborate with senior engineers and business teams to translate business needs into technical requirements and functional flows., • Participate in the development of AWS Lambda functions and basic backend integrations using Python or Node.js to extend contact center functionality., • Conduct functional and user acceptance testing to validate new features and configurations in the Amazon Connect environment., • Monitor Amazon Connect environments for performance, reliability, and operational efficiency; troubleshoot and resolve issues under guidance., • Stay informed on Amazon Connect features and AWS services relevant to cloud contact centers, recommending improvements where appropriate., • Contribute to documentation and knowledge-sharing initiatives related to Amazon Connect best practices and solutions. We're Excited if this is You! Experience and Qualifications of the Role: • 3+ years of hands-on experience with Amazon Connect or in a related cloud contact center engineering role., • Experience creating and configuring contact flows, routing profiles, and IVR systems., • Basic understanding of AWS Lambda and DynamoDB for backend integrations., • Familiarity with Salesforce Service Cloud or similar CRM platforms., • Proficiency with at least one programming language (e.g., Python or Node.js)., • Exposure to DevOps practices and tools such as Git, Jenkins, or similar CI/CD tools., • Solid problem-solving skills and a strong willingness to grow technical and domain expertise., • Good verbal and written communication skills; ability to work effectively with cross-functional teams. Preferred Qualifications: • Experience with additional AWS services relevant to contact centers, such as Lex, Polly, Contact Lens, or S3., • Understanding of telephony fundamentals (e.g., SIP, WebRTC) and call quality metrics., • Familiarity with infrastructure-as-code (e.g., CloudFormation or Terraform)., • Experience supporting Amazon Connect integrations or migrations from platforms such as Avaya, Genesys, or Five9. Computer Skills Needed to Perform the Job: • Deep expertise in network design, implementation, and management of network infrastructure projects, including Microsoft Active Directory, Azure Entra ID, AWS IAM, IPSEC Tunnel, Cisco routers, switches, SD-WAN, VPN solutions, and Cisco Meraki. This role will involve overseeing network performance, security, and optimizing network services to meet business needs. Education: • Bachelor’s degree in computer science, information technology, or equivalent experience. Certificates, Licenses, Registrations: • Proficiency in Microsoft O365. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $86,500 - $135,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Dealing with Ambiguity - Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Creativity - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Problem Solving - Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process. Command Skills - Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Who we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the Senior Vice President, the Director, Strategy and Operation leads cross-functional efforts to develop and execute strategies aimed at optimizing, ensuring operational integrity, and driving revenue growth and value for our partners. The position requires a general manager mindset with strong analytical capabilities, taking ownership of all aspects of business growth & operational initiatives including launching new channels, tracking performance and cross-functional coordination. Success in this role will require a mix of hands-on execution, collaboration, and influencing others to ensure successful financial, operational, and relationship outcomes for our customers and partners. Located at our office in Naperville, IL, our office environment is a key driver of our company culture and employee experience. A regular in-office hybrid model is required (generally in office Tues/Wed/Thurs. and remote M & F). Key Responsibilities: Strategic Leadership & P&L Management • Develop and execute comprehensive P&L strategies (Revenue and Margin) for assigned partner(s)., • Set performance targets, KPIs, and SLAs aligned with overall business objectives., • Create and implement cross-functional roadmaps to achieve partner goals and business targets., • Build structures to ensure accountability for successful delivery of targets in collaboration with the functional leaders., • Proactively identify operational improvement opportunities to enhance profitability and performance., • Analyze performance data to make informed decisions that drive business growth. Operational Excellence • Lead day-to-day operational execution across assigned business areas., • Manage cross-functional delivery teams to ensure seamless integration and performance., • Establish service delivery frameworks and operational playbooks., • Oversee technical integrations and system performance optimization., • Resolve operational issues and escalations efficiently. Performance Analytics & Reporting • Own partner performance dashboards and reporting systems., • Conduct comprehensive data analysis to identify trends and insights., • Develop and track growth & operational metrics to measure business performance., • Create executive-level performance summaries and business reviews., • Translate analytical insights into actionable business improvements. Cross-Functional Leadership • Lead operational meetings across BD, Marketing, Product & Pricing Customer Care, Claims, IT, and Product teams., • Drive functional initiatives to ensure alignment with business goals., • Build consensus internally for solutions to enhance market penetration through technology, marketing, and service capabilities., • Manage internal stakeholder relationships to ensure aligned execution., • Influence and lead cross-functionally to enhance customer & partner experience. Partner Operations Management • Determines goals for partner touchpoints in collaboration with other groups., • Define Partner growth targets & levers to unlock internally and externally., • Support Partner QBRs with operational insights and performance data., • Lead operational aspects of partner meetings and reviews., • Present technical updates and operational roadmaps to partners., • Document and track partner related commitments and deliverables., • Maintain operational point-of-contact relationships with partners. We’re Excited if This is You Experience and Qualifications of the Role: • Bachelor’s Degree in Business, Engineering, Finance, Economics, or related field or equivalent experience required., • Minimum of 6 years (ideally 8) of relevant Strategy, Operations and/or General Management experience., • Consulting and/or start-up experience is a plus., • Proven track record of successfully developing and executing business strategies and evaluating/measuring impact., • Can operate independently - a confident problem solver and communicator who is comfortable influencing others, including C-level executives., • History of working with more senior staff when dealing with complex issues, larger clients, accounts, projects, analyses, or internal relationships., • Prior people management or supervision experience a plus., • Strong business acumen, analytically driven, and detail oriented., • Roll up your sleeves mentality., • Highly agile. Education Bachelor’s Degree in Business, Engineering, Finance, Economics, or related field or equivalent experience required. Computer Skills Needed to Perform this Job: • Proficiency in Microsoft O365, • Looker or other similar BI tools We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $140,000 - $195,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Intellectual Horsepower: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile. Problem Solving: Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Action Orientated: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Interpersonal Savvy: Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty. Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. This role is based in our Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience. Position Summary: As a Principal Software Engineer, you will be working on several of the key technology initiatives leveraging cutting edge data, cloud and integration technologies. Working within Digital and Web team, you will be involved in designing and developing end to end external facing applications. Responsibilities include but are not limited to: • Serve as a hands-on technical lead contributing to and directing the efforts of other development resources, including internal and external team members, • Contribute to the ongoing evolution of the existing portfolio of applications and services., • Design, develop, modify, implement, and support software components across the software stack., • Work on emerging technology trends, especially in SaaS, cloud computing, and DevOps space to identify and implement better solutions to address business needs., • Execute in a smart way to increase efficiency, reduce costs, and drive business value., • Determine root cause for complex software issues and develop practical, efficient, and permanent technical solutions., • Adopt an API centric approach of integrating to mid-office applications and to partners., • Work in close partnership with cross-functional teams and management., • Develop software solutions by identifying user needs, conferring with users, and studying systems flow, data usage, and business processes., • Follows the software development lifecycle., • Documents and demonstrates solutions by producing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code., • Writes unit test code that demonstrates code correctness., • Works closely with a team of frontend and backend engineers, product managers, and analysts. We're Excited if This is You Experience and Qualifications of the Role • Minimum of 12 years of designing and developing complex Full Stack custom applications using Java, Angular, React, Node.js, MongoDB, RabbitMQ, Kafka or other equivalent programming languages., • Hands-on experience with micro-services architecture pattern and understanding of various technical components supporting., • Have a good understanding of containerization concepts (viz. Docker or Kubernetes)., • Have a good understanding of various integration patterns, SOAP/REST protocols, WebSockets, and familiar with XML, JSON ., • Designed high-availability applications in a multi-tier cloud architecture, including database, service/API, and UI components of the application, • Demonstrate familiarity with Continuous Integration and Continuous Deployment concepts along-with necessary tools like Puppet, Chef, VSTS, Maven, Jenkins, JIRA etc., • Extensive experience with emerging and cloud-based technologies on AWS and/or Azure., • Developing applications that integrate with multiple databases, experience using No SQL DBs is an advantage. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $142,000- $190,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Drive For Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Functional /Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Interpersonal Savvy - Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably Problem Solving - Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary We are seeking a skilled and experienced Senior Finance Manager to join our Commercial Finance team and support our Claims/Field Operations function. In this role, you will act as a co-pilot to the business – translating operational data to financial impact and using that knowledge to help brainstorm, model solutions, and find opportunities for growth and efficiency. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: • Own and continuously optimize the end-to-end budgeting and forecasting process for Claims/Field Operations, leveraging data-driven insights and cross-functional collaboration (with Claims/Field Operations, Partnerships, FP&A, and other Commercial Finance team members) to improve accuracy, efficiency, and strategic decision making., • Maintain a constant pulse on key business performance metrics, proactively generating insights that answer the “why” behind trends and helping inform strategy, identify opportunities, and drive operational excellence., • Partner closely with Claims/Field operations to analyze and size claims-related initiative impacts, balancing the needs of our customers, service providers, and internal teams. Create and maintain initiative performance tracking that provides transparency into results and areas of further potential optimization., • Collaborate with Accounting and Claims/Field Operations to continuously improve our month-end-close process. Become an expert on the interconnectedness between our operational practices/trends, our forecast, and our accounting procedures to drive further alignment across these areas. Use that knowledge to tell a clear story of how operational drivers are manifesting on the P&L to both internal leaders and our board of directors., • Work with Business Intelligence and Claims Analytics to advance our data sets/structure, leading to a deeper understanding of customer and provider behavior that informs forecasting and strategy., • Lead, mentor, and manage one financial analyst, providing guidance on analysis, prioritization, and professional development to ensure high-quality deliverables that support business goals., • Implement standardized processes, cadence, and performance views across the finance organization to help streamline work and provide insight more quickly to the business. We're Excited if this is You! Experience and Qualifications of the Role: • Minimum of 6-10 years of progressive experience in a finance role with strategic and/or commercial finance or FP&A experience preferred. People manager experience preferred., • Have a bias for action and an ownership mindset., • Are comfortable building new processes, models, analyses from scratch, and enjoy improving ones that already exist., • Strong analytical and financial modeling skills, with the ability to succinctly interpret data for executives and frame business issues in a straightforward manner., • Proficiency in Microsoft Office products (Excel, PowerPoint), with expertise in advanced Microsoft Excel functionalities., • Excellent data, analytical, and problem-solving skills., • Outstanding interpersonal and communication/presentation skills, with the ability to partner well with other team members (across a wide variety of functional areas) and interface effectively with all levels of management., • Solid organizational and time management skills, with ability to multi-task in a complex and deadline-driven environment. Computer Skills Needed to Perform the Job: • Proficiency in Microsoft O365 (Excel, PowerPoint), with expertise in advanced Microsoft Excel functionalities., • Looker, Tableau, SQL experience a plus. Education: • Bachelor’s degree in Economics, Business, Finance or related field (or equivalent experience). Certificates, Licenses, Registrations: • N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $139,145 - $201,400 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile. Leading with Influence - Managing direct and indirect relationships with productive influence not necessarily authority. Problem Solving - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary We’re looking for a passionate Software Engineer who thrives at the intersection of technology and real-world operations. In this role, you’ll work closely with our dispatch team to design, build, and optimize systems that empower our field technicians—HVAC and plumbing professionals—to deliver top-tier service to customers’ homes efficiently and reliably. This role will help enable seamless data and process integration between Salesforce and Dispatch.me, ensuring smooth handling of home warranty claims and effective management of service providers. The ideal candidate is a hands-on engineer with proven experience in designing and maintaining system integrations, building monitoring solutions, troubleshooting complex data flows, and developing Salesforce dashboards to provide real-time visibility into claim statuses and potential issues. The candidate should have in-depth expertise in Salesforce development and Dispatch.me SaaS platform to lead the development, integration, monitoring, and support of our field service management ecosystem. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: • Design, develop, and maintain the integration between Salesforce and Dispatch.me using the Dispatch.me connector for Salesforce., • Ensure data synchronization and process consistency across both platforms for claim handling and service provider management., • Optimize workflows and processes to reduce latency and errors in claim processing., • Build robust monitoring and alerting mechanisms for the Salesforce and Dispatch.me integration., • Work closely with Ops team and Dispatch.me technical support to triage and resolve issues in real-time, identifying whether problems originate in Salesforce, Dispatch.me, or the connector., • Design and implement custom Salesforce dashboards and reports to track claims statues, KPIs, errors and performance metrics related to claims and claim invoices., • Partner with operations, product, and support teams to understand business requirements and translate them into technical solutions for system performance and enhancement., • Proactively identify opportunities for automation, optimization, innovate system observability and provide recommendations for improvements and best practices., • Serve as a software engineer, contributing to the ongoing development efforts and new initiatives for Claims Management System., • Design and develop scalable backend services and intuitive front-end tools that enhance dispatch processes. Participate in code reviews and agile ceremonies. We're Excited if this is You! Experience and Qualifications of the Role: • 4+ years of software engineering experience (experience in field service, logistics, or dispatch tech is a strong plus)., • 3+ years of professional Salesforce development experience., • Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), SOQL, and Salesforce APIs., • Experience with Salesforce configuration, automation tools (Flow, Process Builder), and deployment management., • In-depth knowledge of the Dispatch.me SaaS platform and its connector for Salesforce., • Hands-on experience managing Dispatch.me integrations and workflows., • Expertise in designing, implementing, and maintaining integrations between SaaS platforms., • Experience with API-based integrations, middleware, or custom connectors., • Familiarity with monitoring tools and practices (building error logs, dashboards, or system health reports)., • Strong problem-solving skills for diagnosing complex integration issues., • Ability to design monitoring dashboards in Salesforce with meaningful KPIs for claim and system health tracking., • Experience with data quality assurance, error handling, and reconciliation processes., • Excellent communication and cross-functional collaboration skills., • Proven track record of working in field service management or warranty claim management system., • Designed high-availability applications in a multi-tier service-oriented cloud architecture, including database, service/API, and UI components of the application., • Experience in micro-services architecture pattern and understanding of various technical components supporting microservices., • Have good understanding of various design patterns, SOAP/REST protocols, WebSocket, XML, JSON and familiar with YAML., • Test driven development experience., • Demonstrate familiarity with Continuous Integration and Continuous Deployment concepts., • Familiarity with cloud infrastructure (e.g., AWS, Azure or GCP) and DevOps practices., • Experience working with REST APIs, microservices architecture, and system integrations., • Strong analytical skills and a pragmatic approach to solving complex problems., • Excellent collaboration and communication skills; ability to translate business needs into technical solutions., • Comfortable working on projects where there is some element of unknown and ambiguity., • Ability to independently work and take initiative to develop solutions for business requirements., • Quick learner with attention to details., • Quickly develop POC with latest technologies to integrate with existing products and prove feasibility of new products and services., • Operate strategically and deliver tactical outcomes in complex projects., • Strong verbal and written communication skills with the ability to work effectively across various stakeholders in the organization., • Strong analytical and problem-solving skills., • Customer Centric Development approach., • Experience in field service management software like Dispatch, ServiceBench, ServiceTitan, or similar platforms., • Familiarity with home warranty claims processes or similar service-based industries., • Good business intelligence concepts., • Familiarity with third party monitoring tools (Datadog, Splunk) and Salesforce-native monitoring applications., • Exposure to AI/ML techniques to enhance scheduling and dispatch logic. Computer Skills Needed to Perform the Job: • Proficiency in Microsoft O365. Education: • Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience). Certificates, Licenses, Registrations: • Salesforce certifications (Platform Developer II, Salesforce Integration Architect, Salesforce Service Cloud Consultant) preferred. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $83,555 - $111,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Problem Solving - Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to our Director, Contact Center Operations, the Manager, QA & Speech Analytics at Oncourse Home Solutions leads the strategic direction and daily operations of the QA function within the contact center, ensuring compliance, service excellence, and continuous improvement. This role oversees internal QA teams and vendor partners, while also managing the implementation and optimization of speech analytics tools to drive actionable insights. The manager plays a key role in enhancing customer experience, coaching effectiveness, and operational performance. This role is based in Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: • Lead and manage the QA team, including QA analysts and outsource vendor team., • Oversee the implementation, configuration, and optimization of speech analytics platforms to extract actionable insights from customer interactions., • Manage relationships with QA outsourcing partners, ensuring adherence to quality standards, contractual obligations, and performance metrics., • Develop and maintain QA policies, procedures, and monitoring frameworks aligned with client and regulatory requirements., • Conduct root cause analysis and collaborate with training and operations teams to address performance gaps., • Partner with legal and compliance teams to ensure scripting and call handling meet all regulatory standards., • Provide regular reporting and insights to leadership on QA performance, trends, and opportunities for improvement., • Collaborate with cross-functional teams to drive initiatives that improve customer satisfaction and operational efficiency., • Support the development of training programs based on QA findings and agent development needs., • Monitor and evaluate the effectiveness of QA processes and tools, recommending enhancements as needed., • Lead calibration sessions with internal and external stakeholders to ensure scoring consistency and alignment., • Develop and maintain automated quality monitoring processes to ensure consistent and scalable evaluation of agent performance, • Leverage speech analytics to identify trends, compliance risks, coaching opportunities, and customer sentiment across all contact center interactions., • Collaborate with IT and vendor partners to ensure speech analytics tools are properly integrated with CRM and telephony systems., • Create and maintain keyword libraries, scorecards, and dashboards within the speech analytics platform to support business objectives. Experience and Qualifications of the Role • 3–5 years of experience in a QA leadership role within a contact center environment., • Proven experience managing outsourced QA vendors and implementing speech analytics tools., • Strong understanding of quality assurance methodologies, customer service standards, and compliance requirements., • Demonstrated ability to lead and develop high-performing teams., • Excellent analytical, communication, and problem-solving skills., • Experience with QA software, CRM systems (e.g., Salesforce), and Microsoft Office Suite., • Ability to manage multiple priorities in a fast-paced environment and drive continuous improvement initiatives., • Previous management experience in a similar capacity is essential, preferably within the contact center., • Strong problem-solving, analytical, and organizational skills., • Experience in mentoring, coaching, and fostering a culture of continuous improvement and innovation., • Data trend and analysis skills to identify training opportunities and measure program effectiveness., • Creative and innovative thinker with a focus on process improvement and skill enhancement., • Proficiency in Microsoft and Google Suites., • Strong Excel skills required., • Experience with QA monitoring tools and speech analytics platforms. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can create competitive and breakthrough strategies and plans. Developing Direct Reports: Provides challenging and stretching tasks and assignments; holds frequent development discussions; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Performance Management: Consistently recognizes and rewards excellent performance and addresses performance issues head-on, without delay. Manages individuals situationally based on the person’s skill level, work style, and areas of opportunity.Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace. Change Management: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

REMOTE CUSTOMER SERVICE REPRESENTATIVE + REMOTE DATA ENTRY / ENTRY LEVEL - START TODAY - DAILY / WEEKLY PAY Are you an administrative assistant, a data entry clerk, work in healthcare, or are you a customer service care CCR rep looking for ways to earn extra money? Hello from our family to yours! We are OneGoodGig – we have been connecting jobseekers to work at home gigs since 2013. Your Spare Time Is Money. Get PAID from Home for It! • Earn by giving your opinion with short surveys that last from 2 minutes to 60 minutes. Earn $2 to $40 or more. If you’re intrigued by the idea of being able to earn money in between jobs, earn between job searches or earn in your spare time, then this is for you.

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Customer Service Care Rep (CCR) / Administrative Assistant Clerk & Data Entry Clerk - Work From Home Remote - Weekly / Daily Pay. These jobs and part time tasks are great for data entry clerks, customer service care CCR reps, administrative assistant clerk, health care workers - including administra

Job Description Summary: Guide Book Publishing, founded in 1991, is an industry leader in publications serving the communication needs of non-profit organizations. We publish direct-mail advertising for 600 micro-communities (3-5 mile radius) in 24 states through community guides & directories. Our Corporate Advertising Account Executive position is designed for strongly self-motivated and strategic thinking individuals with experience in selling to corporations. Your job is to focus on selling advertisements into every book in a metro area, or across the country, to large corporations and companies looking to expand their local advertising reach. We are looking for someone driven to observe how to best help that community’s businesses expand their customer opportunities through direct-mail advertising in our products. As this is a remote full-time position, staying organized and focused, are a priority. This position is 70% phone calls, emails, and video meetings; 20% researching potential customers; and the remaining 10% completing contracts. Basic computer skills of excel, scanning, emails, etc. is a must in this position. Local contacts open the opportunity to make in-person visits to companies. Duties & Responsibilities: • Generates and develops new business to meet the specified production goals., • Understands and communicates information regarding company services to new clients., • Responds to all inquiries and requests in a timely and professional manner by functioning as liaison between client companies and operations staff., • Completes contracts for business advertising. Ensures that all required client paperwork is complete, accurate, and submitted on time., • Maintains and nurtures existing large client relationships., • Performs other related duties as assigned by management. Compensation Program: • Base Salary and Lucrative Commission Program, • Payroll is based on Cash In from Sales (with a small base salary useful while ads are entering your sales funnel)., • Incentive Pay Programs, • Monthly, Quarterly, and Annual Targets are set-up with an incentive pay program for hitting those numbers., • Health & Life Insurance, • 401k Program with Company Match Qualifications: • High school diploma or equivalent, one to two years of experience, or equivalent combination of education and experience., • Ability to work independently as a self-starter and proactive person with the ability to make timely and sound decisions., • Strong organizational skills; ability to manage priorities and workflow with excellent written and verbal communication skills., • Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization., • Ability to calculate figures and amounts such as discounts, commissions, and percentages on advertising contracts and business correspondence., • Commitment to excellence and high standards; proficient on email, spreadsheet, and PDF documents. Competencies: • Customer Service—Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments., • Oral Communication—Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions., • Written Communication—Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information., • Organizational Support—Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values., • Planning/Organizing—Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules their tasks; develops realistic action plans. Physical Demands and Work Environment: • Requires Valid Driver’s License and Auto Insurance, • Frequently required to sit and utilize a keyboard and phone. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionSales Representative We’re looking for remote part time or full time independent sales representatives to market a highly unique identity theft protection service to consumers, business owners, and as a voluntary benefit to employee groups. There is virtually no competition in our target markets yet we only have a small percentage of the market so far and we are looking for more qualified reps. Commission only with advanced commissions at each sales reps request. We also pay performance bonuses and most importantly, ongoing and repeat residuals for the life of each customer. Commissions and bonuses are paid daily. Lots of our part time and full time reps are doing very well with us and this opportunity is truly unlimited for the right person. A strong sales background is desired for full time but not required for part time as we have several successful part time reps who had no sales experience. What we offer our sales team: • Remote work with virtual selling across the US, • No territories and no sales quotas, • Robust initial training program, • On-going training by top producers

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the OHS Customer Escalation Supervisor, the Customer Escalation Specialist I is primarily responsible for serving as the first point of contact for handling escalated customer calls, providing excellent customer care and facilitating resolution to the customer’s concerns to prevent High- Profile escalations. If necessary, they will work closely with the Customer Escalations Specialist II for additional research and follow-up. They are responsible for assisting Contact Center employees by developing the necessary knowledge to develop rapport and take care of our customers. This role is based in Naperville, IL office. A regular in-office hybrid model (generally T - Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities • Handle both inbound and outbound escalation calls, deescalating the call, while properly identifying and resolving customer’s concerns., • Improve customer service skills and systems knowledge of the call center agents, with a focus on building customer rapport and identifying and executing solutions to serve the customer’s needs., • Serve as an agent of the company in any variety of situations, including but not limited to effectively handling escalated customer phone calls or working with other departments on various issues related to claims., • Assist in taking customer calls to help support the business needs when call volumes are high., • Coach and help develop agents’ ability to develop techniques to properly de-escalate calls., • Support the development of new hires during training and through the onboarding and transition from training to the team., • Communicates with management on a regular basis on identified potential escalation issues, monitors and escalates time-sensitive matters to management upon being made aware., • Fosters and sustains a positive customer care experience that enhances both individual and team excellence by acting as a champion of great customer service., • Document escalations in the escalation log, provide tracking of proper and improper escalations on said log, document feedback on those escalations for Team Supervisors to provide coaching. We’re Excited if This is You!Experience and Qualifications, • 1 year of call center experience., • Demonstrated expertise in knowledge of multiple company-provided services and processes., • Ability to identify and isolate critical behavior that will improve performance and customer experience., • The ability to coach other agents within a call center., • Ability to handle escalated calls., • Ability to take inbound and make outbound calls. Education High School Diploma/GED or equivalent work experience required.Computer Skills, • Proficiency in Microsoft Office 365, • Strong Excel skills required., • Working knowledge of phone and customer service systems We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $21.80-$26.65 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.Competencies Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job DescriptionSalary: $20-22 per hour Job Summary: The Call Center Associate is the first point of contact for customers, providing exceptional service through inbound and outbound calls, emails, and web submissions. This role manages inquiries, resolves issues, assists field technicians, and recommends products or services to meet customer needs. By using company systems effectively, documenting interactions, and striving to exceed performance goals, the Associate ensures a positive customer experience while supporting overall team success. To perform this job successfully, an individual must perform each essential job duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. Alarm Detection Systems is an EEO employer. Essential Functions and Responsibilities: • Demonstrate proficiency in using ADS' computer programs, databases, and applications, which are crucial for effective customer service., • Assist field technicians by providing accurate information and troubleshooting support., • Manage inbound and outbound communications (calls, emails, and web submissions), including Spanish-speaking customers if bilingual, to address inquiries, complaints, and service needs., • Respond promptly and accurately to customers, explain solutions clearly, and ensure a positive customer experience., • Active listening with customers, confirming or clarifying information, and handling customer dissatisfaction effectively., • Build and maintain strong relationships with customers and team members to support a collaborative, reliable work environment., • Utilize software, databases, scripts, and tools effectively in daily tasks., • Strive to meet or exceed established Call Center performance metrics while delivering consistent, high-quality service., • Identify opportunities to recommend products or services that best meet customer needs., • Accurately document customer interactions, including details of inquiries, complaints, and actions taken., • Participate in training and development opportunities to enhance job knowledge and skills., • Escalate unresolved issues to designated departments for further investigation and resolution., • Maintain flexibility in scheduling to ensure department coverage during core business hours., • Responsible for onsite duties as assigned., • Must be punctual and adhere to attendance standards., • Adhere to all company policies and procedures., • Other duties as assigned by management. Education/Experience: • High School Diploma or equivalent is required, • Minimum of 1- 2 years customer service experience is required Knowledge/Skills/Abilities: • Demonstrated ability to deliver outstanding customer experiences with professionalism, empathy, and patience., • Strong listening skills with the ability to understand customer needs, respond with empathy, and communicate clearly and effectively in both verbal and written form., • Skilled in using Microsoft Office applications (Excel, Word) and adept with company-specific databases, applications, and call center software., • Proficient in operating standard office equipment, including multi-line telephones, fax machines, and printers., • Highly organized, detail-oriented, and capable of maintaining accurate records of customer interactions and follow-up actions., • Flexible in adjusting to changing priorities, procedures, and technologies while maintaining a solutions-focused approach., • Ability to manage multiple tasks simultaneously in a fast-paced environment while prioritizing customer satisfaction., • Strong teamwork and collaboration skills to support colleagues and maintain department goals., • Familiarity with data privacy, confidentiality standards, and handling sensitive customer information securely., • Ability to maintain a positive and professional demeanor that reflects the companys brand and values., • Knowledge of conflict resolution and de-escalation techniques., • Strong problem-solving and critical thinking skills to resolve customer issues effectively., • Skilled in time management to handle high call volumes and meet performance targets., • Bilingual communication skills (Spanish/English) strongly preferred; additional languages a plus. Company Benefits: Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees: • Medical Insurance with multiple plan options, • Dental Insurance, • Vision Insurance, • Life Insurance, • Paid Parental Leave, • Disability Coverage:, • Employer-paid Short-Term Disability, • Optional Long-Term Disability, • 401(k) Plan with tiered employer match, • Paid Time Off (PTO) starting at 3 weeks per year for employees, • Paid Holidays: 8 recognized holidays annually, • Employee & Friends/Family Discounts on security systems and monitoring services, • Pet Insurance Discount, • Employee Assistance Program (EAP), • Tuition Reimbursement, • Company-sponsored events (friends and family welcome!), • Continuous professional development opportunities, • A fun, positive, and high-energy work environment Compensation: The starting pay range for the Call Center Associate is $20 - $22 per hour, based on knowledge, skills, education, and experience. Licenses/Certifications: • Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation., • Maintain a drivers license, maintain an insurable driving record, and be capable of driving on company assignments Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Walking, • Standing, • Fine Dexterity, • Talking, • Hearing, • Vision, • Color Vision Work Environment: The work environment characteristics described here represent those an employee may encounter while performing this job's essential functions. Unless outlined in the remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment. #ADS25

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Customer Service Care Rep (CCR) / Administrative Assistant Clerk & Data Entry Clerk - Work From Home Remote - Weekly / Daily Pay.Hello from our family to yours!.Take a look at our job and if you're interested in joining us, that would really make our day.You're probably here because you need to earn

Data Entry Clerk - Work From Home Remote - Remote Customer Service Care Rep CCR - Weekly / Daily Pay.Hello from our family to yours!.Take a look at our job and if you're interested in joining us, that would really make our day.You're probably here because you need to earn money immediately.Earn $100

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Part Time Jobs Near Me - Customer Service Care CCR Rep – Part Time - Work from Home Data Entry Clerk - Data Entry Clerk – Remote Work From Home – Entry-Level Position Are you a looking for a gig to earn part time income from home remotely? Earn part time money JUST by giving your opinion and feedback. This is a huge industry so there is room for you and your valuable feedback that you’d be giving on client’s products and services – and all the better that most of the work can be done working from home remotely. ...Need extra money to make ends meet? Who DOESN'T these days! This work gives you the ability to log on and work without the commitment or headaches and the commute that a regular job comes with. Anyone can register to work with or without a degree or formal experience because this work consists of giving your feedback in exchange for pay – and does not require any special skills. But here’s a list of some of the job titles that these companies are looking for: administrative assistants, data entry clerks, delivery drivers, customer service representatives, to name a few (all backgrounds needed but we don’t want to make this job posting too annoying!) Apply immediately – our client Branded Research needs people yesterday.

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