Remote customer support jobs in Austin, Texas - Page 4Create job alerts

Customer Service / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Support Rep at SimplyInsured, you will: Respond to customer inquiries in a timely and professional manner; Provide accurate information and guidance regarding insurance plans and polici

Customer Service / Remote] - Anywhere in U.Up to $45K per year - As a Customer Support Specialist at Fabric Health, you will: Provide exceptional customer service to Fabric Health clients by promptly responding to inquiries via phone, email, and chat; Maintain a high level of product knowledge and s

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Customer Service / Fully Remote] - Anywhere in U.Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Specialist at foreUP, you will: Monitor and respond to customer inquiries via phone and email; Provide excellent customer service by resolving issues and answering questions in a timely and professional manner; Utiliz

Customer Service / Remote] - Anywhere in U.As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while

Job Description At IVitamin, our North Star is simple but powerful: promoting health, energy, vitality, and the joy of feeling your best. We are a boutique wellness clinic offering IV hydration therapy and regenerative treatments, designed for the health-conscious and wellness-driven. Our Infusion Hydration Lounges in downtown Austin and North Austin provide a high-end, welcoming experience for clients looking to boost energy, improve health, and achieve balance. Join our team and help clients feel their best, be their best, and live their best! Learn more about us here: IVitamin. Position Summary We are seeking an experienced Bookkeeper to manage the financial operations on a part-time basis (approximately 30 hours per week) and play a crucial role in supporting the clinic’s mission of improving clients' wellness by ensuring the business’ financial health and integrity. While working with our outsourced controller, you will perform full-charge bookkeeping duties, oversee the clinic’s financial record-keeping and support management with timely reports and insights, helping to keep the clinic’s operations running smoothly and in compliance with healthcare industry standards. Key Responsibilities • Daily Financial Transactions: Record and categorize all financial transactions including sales revenue, customer payments, and vendor expenses, maintain the general ledger with proper classification, ensure receipts and invoices are properly documented and archived for auditing purposes., • Accounts Payable: Manage the accounts payable process in Bill.com by tracking vendor bills, verifying their accuracy, and scheduling timely payments., • Accounts Receivable: Tasks include creating event invoices, recording incoming payments and following up on any overdue accounts., • Bank Reconciliations: Perform monthly reconciliations of bank and credit card accounts, consolidate monthly financials for two separate entities and manage separate set of books for fractional franchise arm of business., • Inventory Management: Work with clinic managers and staff to ensure accuracy of inventory cost and help to establish processes where needed to keep accurate records and reporting., • Payroll Processing: Prepare and process payroll for clinic staff on a bi-weekly schedule. Ensure payroll expenses, tax withholdings and deposits are properly allocated. Coordinate the filing of quarterly and annual payroll tax returns with third party payroll software., • Tax Compliance: Handle basic tax filings relevant to the clinic’s operations. Prepare and file sales tax returns and collect and prepare forms for independent contractors or vendors as required. Liaise with the clinic’s outsourced controller and tax advisor to support preparation of income tax returns., • Financial Reporting: Prepare monthly financial statements including Profit & Loss, balance sheets, and cash flow reports for management review. Summarize key financial metrics and highlight any trends or concerns., • Cash Flow Management: Maintain weekly cash flow worksheets to ensure sufficient funds for upcoming expenses, manage inter-account transfers for multiple bank accounts, alert management to any potential cash shortfalls and assist in budget planning to control costs., • Record Management: Maintain an organized system for financial records. Keep the general ledger up-to-date and ensure all supporting documents are filed properly for easy retrieval; implement controls where needed to ensure transaction integrity., • Systems & Software: Help oversee the integration and use of financial software tools, including QuickBooks, Gusto and Zenoti to ensure data flows correctly between systems, troubleshoot syncing or data import issues and introduce automation or process improvements where applicable., • Compliance & Confidentiality: Adhere to healthcare industry regulations, ensure patient financial records are handled with confidentiality and in compliance with HIPAA and other privacy laws. Work with management to implement any internal financial policies or controls needed for compliance., • Collaboration & Support: Provide documentation and support during financial audits or reviews, assist management in understanding financial reports., • Special Projects: As a growing clinic, there may be ad-hoc finance projects that could include helping to evaluate new software, contributing to business plans or grant budgets, or analyzing costs/profitability of new service lines.Qualifications, • High school diploma or equivalent required. Associate’s or Bachelor’s degree in Accounting, Finance, or a related field is strongly preferred. Relevant certifications a plus., • Minimum 3 years of experience in bookkeeping/accounting required., • Strongly preferred: Small business and medical/wellness work environment; experience with and knowledge of a business comprising two entities that require consolidation and managing a separate set of books., • Strong understanding of basic accounting principles and practices; including accounts payable/receivable, double-entry bookkeeping, accruals, and preparing financial statements. Familiarity with GAAP standards for small businesses or clinics is expected., • Proficiency in QuickBooks Online and strong skills in Microsoft Excel and Google Suite are required. Experience in Gusto, Zenoti and Bill.com a plus., • Exceptional attention to detail and accuracy in all work., • Ability to manage recurring tasks on schedule and keep financial documents systematically organized., • A strong sense of ethics and discretion when dealing with financial and patient information., • Solid written and verbal communication skills to clearly and simply explain financial matters in communication with vendors, banks, or software support teams., • Strong analytical and problem-solving skills in a financial context; experience analyzing financial trends, budgeting, or forecasting in addition to basic bookkeeping is a plus., • Willingness to adapt and learn industry-specific practices in a dynamic and fast-paced environment. wX9NFhzYz8

Customer Service / Remote] - Anywhere in U.Competitive Pay - As a Customer Support Member you'll: Achieve and maintain expert knowledge on the product; Handle customer inquiries in a timely manner; Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues throu

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement benefits / PTO - As a Customer Experience Specialist you'll: Provide exceptional phone, text, and email support to consumers and health care providers in an effective manner via provided tools; Help guide c

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

Customer Service / Fully Remote] - Anywhere in U.Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis, offering appro

Customer Service / Remote] - Anywhere in U.Up to $64,250 per year / Health, dental & vision / 401k match / PTO - As a Customer Support Rep at Manulife John Hancock, you will: Assist customers with inquiries and provide solutions to their concerns; Maintain a high level of professionalism and custome

Job Description Customer Service Representative Remote | Legacy Wealth Associates At Legacy Wealth Associates, our clients trust us with more than numbers—they trust us with their future. We’re looking for a Customer Service Representative who can bring clarity, empathy, and professionalism to every interaction. This is a client-focused role where you’ll be part educator, part problem-solver, and part guide—helping families feel confident as they make important financial decisions. Your Role in the Team * Be a dependable first point of contact for clients, offering friendly and solution-oriented support. * Communicate through phone, email, and virtual meetings to answer questions and resolve requests. * Translate complex information into simple, easy-to-understand explanations. * Keep accurate, detailed records of client conversations for seamless follow-up. * Proactively check in with clients to ensure they’re on track with their goals. What You’ll Bring * Clear and confident communication skills, both written and verbal. * Ability to handle multiple priorities without losing attention to detail. * A calm, patient demeanor—even when navigating challenging situations. * Comfort working independently in a remote environment. * Customer service or administrative experience is a plus, but not required. Why This Role Matters Every conversation you have will directly impact someone’s financial journey. You won’t just be answering questions—you’ll be making people feel heard, supported, and prepared for what’s ahead. Perks & Benefits * Flexible scheduling with fully remote work. * Health coverage options. * Retirement plan support. * Ongoing professional training. * Invitations to industry events and networking opportunities. About Legacy Wealth Associates We help families protect, grow, and pass on their wealth with confidence. Our approach is rooted in integrity, education, and long-term relationships. If you want your work to make a meaningful difference in people’s lives, we’d love to hear from you. Powered by JazzHR XqNB6sfYv2

Job DescriptionAbout Base Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future. Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money. Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us. About the Role As a Member Qualification Specialist, you’ll be the first critical checkpoint in delivering a seamless experience to new Base members. Your primary responsibility will be to review submitted photos of members’ homes, confirm they submitted everything we need, and follow up with members to request any missing or unclear information. You’ll play a key role in qualifying homes for our service, ensuring every installation starts on the right foot. This role sits at the intersection of operational detail and member communication - perfect for someone with a background in support, operations, or data review who thrives in a fast-paced, detail-oriented, and customer-first environment. The shift for this role is Thursday - Monday, designed to support our members and operations when photo submissions are highest. What You'll Do * Carefully review incoming photos of member homes and enter corresponding data into internal tools while ensuring completeness and accuracy. * Communicate directly with members via email, phone, and text to request additional photos, clarify missing information, and explain requirements in a friendly, professional, and supportive manner. * Follow a detailed review checklist and technical criteria to make go/no-go decisions. * Track the status of each submission in internal tools and ensure timely follow-up to keep installations moving forward. * Collaborate closely with the Operations and Member Experience teams to surface trends, improve processes, and help resolve edge cases. * Contribute to internal documentation and playbooks to help standardize and streamline the review process. What You'll Bring * 0–5 years of experience in a customer-facing or data-entry role, or similar role requiring detailed process-orientation and communication * Strong attention to detail and the ability to follow structured processes and technical checklists * Clear and empathetic communicator with strong writing skills and a professional, comfortable phone presence * Self-motivated and organized, able to manage a high volume of reviews with consistency and accuracy * Comfortable asking questions, identifying unclear cases, and escalating when needed * Calm and positive under pressure, especially when working with members who need extra guidance * Tech savvy, with a knack for quickly mastering new tools, systems, and workflows * Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality work * Team player motivated by the mission who always puts the company’s best interests first * Experience with residential electrical systems is a bonus, but not required Our Values We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one: * In-Person Only: We work full-time in the office. No hybrid. No remote. * Challenge the Status Quo: Question assumptions. Fix broken systems. Principles > rules. * Move Fast: Focus on what matters, act quickly, and learn by doing. * Give & Get Feedback: Be direct, be humble. Challenge ideas–including your own. * Own the Outcome: Take full responsibility. Deliver results. No excuses. * Act Like an Owner: Be resourceful, mindful of impact, and committed to the business. * Be Decisive: Drive clarity. Make bold calls with imperfect info. * Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment.

Job Description Hey, we’re LOOP. We use predictive models and real-time driving data to create fair and equitable car insurance whilst eliminating biased and discriminatory factors—like credit scores, zip codes, and job titles—from the equation. We’re a mission, with a business. We believe systemic injustice has no place in our financial systems. That’s why we only look at how and where you drive to give you a car insurance quote that you can feel great about. Backed by top-tier VCs, institutional investors, and reinsurers who all believe in bringing change to this industry, we’re committed to giving back and being a force for good in the world so we can uplift the communities impacted by systemic injustice. To us, that’s what it means to Drive Good. Our community, Members, and team are at the heart of who we are and why we do what we do. If you’re looking to join a dynamic bunch who are positive, engaging, and diverse… you’ve found the right place. The Role: As a licensed Customer Care Specialist on LOOP’s Support team you'll be joining a group of mission-driven, service and insurance professionals. You’ll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You’ll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists as well assisting with ad-hoc projects & duties. Training is provided along with ongoing collaborative support. Weekend and evening availability required. Responsibilities: • Handle calls and chats, • Process policy endorsements, billing requests, track and follow-up on outstanding items., • Active Property & Casualty license, • 3 or more years of Property & Casualty insurance experience, • Strong verbal and written communication skills and ability to provide and accept constructive feedback, • Insurance policy support, rating or policy lifecycle experience, • Knowledge of underwriting guidelines is helpful, • Attention to detail and strong personal time management skills, • Ability to work independently and remotely Details: • This position is for full time, remote work, • Employee Stock Options, • Health, dental and several ancillary benefits to choose from, • Matching 401K, • Flexible PTO, • Fourteen Weeks Paid Family Leave

Job DescriptionThe Tier 1 Agent serves as the first point of contact for all IT-related inquiries and incidents through the OneStop Help Desk. The agent provides initial troubleshooting, incident resolution for routine issues, and ensures accurate logging, routing, and escalation of tickets as needed. This role is critical to maintaining high levels of customer satisfaction and timely IT service delivery across headquarters, regional offices, and field staff. Key Responsibilities · Customer Support & Incident Handling • Answer incoming calls, emails, and OneStop self-service tickets from end users., • Provide first call resolution for common issues, including password resets, account unlocks, basic connectivity support, printer configuration, and application login issues., • Deliver “white glove” support to VIPs, meeting the required SLA (1-hour response, 1 business day resolution).· Ticket Management, • Log, track, and update all incidents and service requests in ServiceNow, ensuring compliance with agency ticketing SOPs., • Document all work notes and resolutions; close tickets upon completion or document “no user response” per policy., • Escalate unresolved issues to Tier 2 in accordance with the approved escalation matrix.· Knowledge & Process Management, • Use and contribute to agency’s internal knowledge base, incorporating feedback from Tier 2/3 teams., • Follow scripts, SOPs, and ServiceNow workflows for consistent ticket handling., • Create problem tickets when trends emerge and alert Tier 2 staff and COR.· Service Levels & Reporting, • Meet or exceed SLA performance metrics, including average speed to answer, abandon rate, first-level resolution rate, and customer satisfaction targets, • Participate in periodic training when new hardware, software, or procedures are introduced., • High School Diploma (minimum); Associate’s degree or IT-related coursework preferred., • 1–2 years of prior IT help desk, call center, or desktop support experience.· Technical Skills:, • Familiarity with Windows OS, Microsoft 365 applications, VPN and remote connectivity tools., • Knowledge of ServiceNow (or similar ITSM tools) strongly preferred.· Certifications (Preferred):, • CompTIA A+ or HDI Desktop Support Technician., • ITIL v3/v4 Foundation is desirable.· Soft Skills:, • Strong customer service orientation, communication, and troubleshooting ability., • Ability to follow scripts and procedures consistently while documenting accurately.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance u2R7cfyIPT

Job DescriptionAbout Base Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future. Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money. Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us. About the Role As part of our Member Experience team, you will play a vital role in delivering unparalleled support, working directly with customers to provide a world-class experience. You will be the voice and advocate of our brand, ensuring every interaction leaves a lasting impression of trust, satisfaction, and delight. By actively addressing customer needs and exceeding their expectations, you will contribute not only to the success of our customers but also to the growth and reputation of our company. This role offers a unique opportunity to develop real-world expertise in customer service, creative problem-solving, and impactful communication, all while making a tangible difference in the lives of our customers and the future of Base. What You'll Do * Engage with members across phone, email, text, and other communication channels, delivering personalized and delightful experiences that leave a lasting impact. * Troubleshoot and resolve member issues related to Base Power's innovative products, ensuring seamless and satisfying solutions. * Utilize tools to track, manage, troubleshoot, and prioritize member interactions, ensuring every concern is addressed promptly and efficiently. * Partner with engineering, marketing, and operations teams to streamline processes, enhance the member experience, and drive continuous improvement. * Act as the “voice of the customer”, gathering valuable feedback and insights to shape the future of our products and services. * Create and maintain detailed documentation, knowledge bases, playbooks, and team resources to ensure consistency in service. * Support new members during onboarding to ensure they understand and can fully utilize Base Power's products from the start. What You'll Bring * 1-5 years of experience. * Empathetic communicator who loves connecting with people and making them feel heard. * Strong writing skills with excellent grammar, tone, and clarity. * Ability to think analytically and creatively to resolve complex issues and suggest process improvements. * Attention to detail in communicating accurately and clearly, tracking customer interactions, and documenting solutions. * Skilled at managing multiple tasks and inquiries simultaneously while meeting deadlines and response time goals. * Natural inclination to stay calm under pressure and step up to proactively de-escalate frustrating situations. * Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support. * Tech savvy, with a knack for quickly mastering new tools and systems. * Team player motivated by the mission who always puts the company’s best interests first. Our Values We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one: * In-Person Only: We work full-time in the office. No hybrid. No remote. * Challenge the Status Quo: Question assumptions. Fix broken systems. Principles > rules. * Move Fast: Focus on what matters, act quickly, and learn by doing. * Give & Get Feedback: Be direct, be humble. Challenge ideas–including your own. * Own the Outcome: Take full responsibility. Deliver results. No excuses. * Act Like an Owner: Be resourceful, mindful of impact, and committed to the business. * Be Decisive: Drive clarity. Make bold calls with imperfect info. * Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment.

Job DescriptionJoin the Sweatpals Fitness Revolution! 🏃️‍♀️🏋️️‍♂️ Position: Scaled Success Manager Location: Austin, Texas (Preferred) | Remote (Considered) Reports to: VP of Growth Compensation: $110,000 - $130,000 OTE + competitive equity About Sweatpals Sweatpals is redefining how fitness communities connect and thrive - the next evolution in how the world works out! We're a community-first fitness platform turning workouts into social adventures, connecting hundreds of thousands of "Pals," hosts, and gyms through events, memberships, and social features. Backed by a16z, Kevin Hart, and other world-class investors, including Patron and Pear VC. We believe fitness should be joyful, social, and inclusive — not just a solo grind. From run clubs and beach pilates to pickleball leagues and cold plunge socials, Sweatpals turns everyday workouts into meaningful social experiences. We empower local leaders to grow their communities from side hustles to full-time, even million-dollar businesses, with comprehensive tools for ticketing, bookings, memberships, marketing, and POS. Our mission? Making fitness more social, accessible, and rewarding for everyone across hundreds of cities nationwide. As we scale, design is at the heart of how we stand out - we're creating a vibrant, social, and trend-setting platform at every touchpoint. The Opportunity: Scale Success Through Technology & Automation We're seeking a highly technical Scaled Success Manager to revolutionize how we onboard, educate, and retain thousands of fitness community hosts. This role sits at the intersection of customer success, marketing automation, and product-led growth. You'll architect scalable systems that deliver personalized experiences at scale, turning our platform into a self-serve powerhouse while maintaining the human touch that makes Sweatpals special. This is a unique opportunity to build the infrastructure that will support our next phase of hypergrowth - from hundreds to tens of thousands of communities. You'll own the entire host lifecycle marketing strategy, develop AI-powered success systems, and create the educational content that empowers hosts to build thriving businesses. The Role As our Scaled Success Manager, you'll be the architect of our one-to-many success motion, building automated yet personalized journeys that guide hosts from signup to success. You'll leverage cutting-edge tools and AI to create experiences that feel magical while operating at massive scale. What You'll Own Host Lifecycle Marketing Excellence * Design and implement sophisticated lifecycle campaigns using Amplitude, Vitally and Customer.io to maximize time-to-value and lifetime value * Build segmented journeys for different host types, with special focus on PLG (product-led growth) communities * Create behavioral triggers that identify expansion opportunities, churn risks, and engagement milestones * Develop multi-channel campaigns across email, SMS, push notifications, and in-app messaging Self-Service Onboarding Architecture * Partner with Product to streamline self-onboarding using UserPilot and other no-code tools * Design interactive product tours, tooltips, and checklists that guide hosts to their first successful event * Build and optimize in-app experiences that reduce time-to-first-value from days to hours * Create contextual help systems that anticipate and solve problems before they become support tickets AI-Powered Host Success * Lead the development of AI co-pilots using Intercom, connecting to Sweatpals University and platform data * Build intelligent chatbots that provide personalized insights and best practices based on host behavior * Create automated coaching systems that help hosts optimize their communities without human intervention * Develop predictive models that identify at-risk hosts and trigger proactive interventions Sweatpals University Management * Manage, maintain, and continuously improve our educational platform for hosts * Plan and host webinars with guest speakers to share success tories and playbooks * Add and iterate upon articles, guides, and resources based on host needs and feedback * Build a robust success case studies database showcasing host victories and best practices * Systematize case study development to create a steady stream of social proof and inspiration Cross-Functional Leadership * Partner with Host Marketing on organic social content initiatives that amplify host success stories * Collaborate with Product on new feature announcements and adoption campaigns * Work with Sales to ensure smooth transitions from sales-led to scaled success motions * Coordinate with Support to identify common issues and create self-service solutions Technical Infrastructure & Automation * Architect complex workflows using Airtable as the central source of truth for host data * Build sophisticated Zapier automations that connect our entire tool stack * Develop custom scripts and integrations to fill gaps in our automation ecosystem * Leverage MCP servers and AI tooling to create intelligent, adaptive systems What You'll Learn and Achieve Year One Milestones * Build a world-class lifecycle marketing program, achieving 80%+ host activation within 14 days * Create an enhanced AI powered success system handling 50%+ of common host success questions automatically * Develop 100+ case studies showcasing diverse host success stories * Design onboarding flows that achieve 90%+ completion rates * Establish Sweatpals University as the definitive resource for fitness community building Skills You'll Develop * Master the art of scaling human connection through technology * Become an expert in PLG and community-led growth strategies * Build deep expertise in AI and automation tools at the cutting edge * Develop the ability to think in systems and design for scale * Learn to balance automation with authentic relationship building Career Growth Trajectory This role positions you at the forefront of the scaled success revolution. As we grow, you'll have opportunities to build and lead a team, expand into Head of Lifecycle or VP of Success roles, or pioneer new growth initiatives across the company. What You Bring Required Experience & Skills * 5-8 years of experience in customer success, lifecycle marketing, or growth roles * Deep expertise with marketing automation platforms (Vitally, Customer.io, Intercom, or similar) * Proven track record of building scalable success programs achieving 110%+ NRR * Strong technical skills including scripting, API integrations, and automation workflows * Advanced proficiency with Airtable and Zapier for building operational systems * Experience with AI tools and ability to leverage emerging technologies * Understanding of technical architecture and how systems connect * Data-driven mindset with ability to analyze metrics and iterate quickly * Exceptional writing skills for creating educational content and lifecycle campaigns * Natural curiosity and passion for solving complex problems at scale Bonus Points * Experience in fitness, wellness, or community-focused businesses * Background in product-led growth or self-serve SaaS models * Familiarity with UserPilot or similar product adoption tools * Knowledge of MCP servers and advanced AI implementations * Active participation in fitness communities or group activities Success Metrics You'll be measured on your ability to drive measurable impact across our scaled success motion: * Net Revenue Retention (NRR): Achieve and maintain 120%+ NRR across scaled accounts * Net Promoter Score (NPS): Maintain 80+ NPS through exceptional automated experiences * Host Activation Rate: 50%+ of new hosts launching their first event within 90 days * Feature Adoption: Drive 80%+ adoption of key platform features within first 90 days * Success Deflection: Reduce success ticket volume by 40% through self-service solutions * Content Engagement: Achieve 70%+ engagement with Sweatpals University resources What Makes This Role Special Pioneer the Future of Scaled Success You'll be building something that doesn't exist yet - a scaled success motion that feels personal, drives real business results, and sets the standard for the industry. Your work will directly impact thousands of fitness entrepreneurs building their dreams. Unprecedented Autonomy & Impact As our first Scaled Success Manager, you'll have complete ownership over the strategy and execution. You'll work directly with leadership to shape our growth trajectory and build systems that will scale to millions of users. Work at the Intersection of Fitness & Technology You'll be immersed in the fitness world while leveraging cutting-edge technology. You'll help democratize access to fitness community-building tools and make wellness more accessible to millions. Learn from the Best You'll work alongside a world-class team with experience from leading tech companies and fitness brands. Our investors include Andreessen Horowitz, Patron, and Pear VC, giving you access to unparalleled resources and mentorship. Ready to Scale Success? If you're excited about building the future of automated yet authentic customer success, passionate about empowering fitness communities, and ready to tackle complex technical challenges, we want to hear from you! Sweatpals is an equal opportunity employer committed to building a diverse and inclusive team. We believe that different perspectives make us stronger and actively encourage applications from candidates of all backgrounds. Compensation Range: $110K - $130K

Job Description Are you passionate about helping customers succeed—not just “supporting” them, but empowering them to thrive? Do you thrive in a fast-moving, transparent environment where your ideas and impact matter? If you’re the kind of person who builds trust quickly, loves solving problems, and gets energized by helping clients realize real value through technology, this role is for you. Who We Are: SATISFYD is the go-to experience management platform for the equipment industry. For over 25 years, we’ve helped dealerships and manufacturers understand and act on what matters most—feedback from their customers and employees. We specialize in Voice of Customer (VoC), Reputation Management, and Voice of Employee (VoE) solutions—purpose-built for heavy equipment, agriculture, construction, and industrial brands. As the market evolves, we're laser-focused on scaling automation, deepening analytics, and helping our clients elevate service with smarter, AI-powered tools. This role isn’t about checklists and call logs—it’s about building relationships, solving meaningful business problems, and helping our clients unlock value from day one. About the Role: • Customer-First Culture: Everything we build—and every decision we make—starts with how we can better serve our clients. Your voice will shape what comes next., • Own the Onboarding Experience: You’ll own the onboarding strategy, streamline implementation, and become a trusted advisor to some of the biggest names in the equipment space., • Build Real Relationships: Our clients are long-term partners. You’ll work closely with them to understand their goals and help them succeed., • Autonomy + Flexibility: We don’t micromanage. You’ll set the tone, own your accounts, and have the freedom to work where and how you’re most effective. What You’ll Do: • Lead onboarding for new clients on our XperienceHub platform—from kickoff to go-live., • Educate and empower users with best practices, training, and insights that help them get maximum value., • Manage relationships across a mix of dealerships and manufacturers—guiding clients through configuration, adoption, and beyond., • Troubleshoot and solve problems quickly, looping in Support when needed but always owning the client experience., • Collaborate cross-functionally to relay client feedback and shape product enhancements., • Monitor account health and usage trends to proactively drive retention and renewals. What You Will Bring: • Relationship Builder: Your strong relationship skills will allow you to connect and build trust with new and existing clients., • Tech-Comfortable: Experience navigating SaaS platforms and explaining them to non-technical users. Bonus points if you’re familiar with HubSpot and Freshdesk., • Self-Starter: With flexibility, you’ll need to manage your time like a pro and stay a step ahead of client needs., • Communicator: You’re clear, concise, and persuasive—in emails, Teams, and one-on-ones., • Process-Oriented but Flexible: You love repeatable systems but aren’t afraid to initiate change and adapt. Why Join Us? • Remote-First Flexibility: Work from wherever you’re most productive, • No Red Tape: We move quickly and cut the fluff, • Make Your Mark: Your voice and ideas matter—directly shape how we grow, • Customer-Centric Culture: We prioritize long-term success and client trust over shortcuts, • Career Growth: As we scale, you’ll have room to expand into leadership or specialization, • Minimum of 3 years of experience in customer success, account management, or a related field., • Bachelor’s degree in Business, Marketing, or a related area., • Strong communication and interpersonal skills, with the ability to build rapport with clients., • Proven experience in working with customer and driving high levels of satisfaction., • Strong problem-solving skills and the ability to think critically., • Self-motivated, adaptable, and able to work effectively in a remote environment., • Experience with CRM software and customer engagement platforms, knowledge of HubSpot is a plus., • Ability to analyze data and present insights in a clear and compelling manner., • Experience in the B2B sector or technology industry is a plus., • Health Care Plan (Medical and Dental), • Retirement Plan (IRA), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Training & Development, • Work From Home Salary Range $60K - $80K USD

Job Description About Karbon Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact. Do you enjoy having responsibility for the growth and value delivered to your portfolio of clients? Are you motivated by working closely with clients to solve their challenges? Do you take pride in helping our clients succeed while constantly looking for opportunities to deliver value to them? As a Customer Success Manager at Karbon, you'll take ownership of your own clients. You'll become an expert in the best practices of practice management and provide consultative advice, that will lead to scoping and leading successful projects to drive change. You'll also function as a crucial link between our customers and the rest of your fellow Karbonites. Some of your main responsibilities will include: • Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize revenue with healthy accounts., • Build strong relationships with your customers, use empathy to understand their challenges in order to become an expert at driving value with Karbon., • Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You'll proactively push adoption of our Invoicing & Payments product to targeted customers., • Manage upcoming customer renewals, • Stay up to date with our Product Roadmap and promote, demo and relay information about upcoming features to customers, • Monitor customer health and usage metrics to work proactively, • Advocate for your customers internally and provide important customer insights to other departments such as Product, Sales and Support, • Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.About you, • Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time), • Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success, • (Preferable) A subject matter expert in the accountancy software market, • A strategic thinker who can play-to-win and you are comfortable carrying a target, • Great relationship building skills, • Excellent communication & presentation skills, • Tenacious - always looking for a better way to serve your customers, such as providing useful information or sharing best practice, • Curious - You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way, • Effective project management skills, including ability to manage resources on a cross-functional teamWhy work at Karbon?, • Gain global experience across USA, New Zealand, UK, and Canada, • 4 weeks annual leave plus 5 extra "Karbon Days" off a year, • Flexible working environment, • Work with (and learn from) an experienced, high-performing team, • Be part of a fast-growing company that firmly believes in promoting high performers from within, • A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Job Description The Opportunity Affinda Group is transforming how enterprises work with their data and documents through cutting-edge AI technology. We are trusted by 1,750+ customers across 75+ countries, with 100%+ annual revenue growth. The Affinda platform helps companies achieve productivity and efficiency gains by automating document-intensive workflows and streamlining operations. We are hiring a Sales and Onboarding Specialist focused on acquiring new customers in North America, converting free trial users into paying customers through personalised outreach and technical expertise, and then owning customer onboarding. This role is based in USA with remote working conditions. About the Role You will connect with new users and prospects, communicate the value of our platform through customised discovery and demonstrations, and progress opportunities from trial to committed customers. You will then lead onboarding and initial workflow configuration so customers achieve value quickly. Your communication strategies will prove how the platform automates document workflows, solves operational problems, and is easily implemented in customer environments. Core success metrics include new logo acquisition, free-trial conversion rates, and time-to-first-value. Key responsibilities: * Build and progress pipeline from trials and inbound interest, including targeted outbound to ideal customer profiles. * Influence trial users to become paying customers through proactive communication, crisp demos, and clear value realisation plans. * Understand customer document workflows in various operational environments and accelerate deployment by delivering technical guidance around platform implementation. * Configure onboarding workflows, fields, and integrations so customers reach adoption milestones on schedule. * Work with colleagues, AI and automation tooling to identify the highest-value prospects, plan engagement tactics, and close commercial next steps. * Support the Product team to improve onboarding workflows using automation and AI, and provide product feedback based on real customer use cases. * Record accurate notes, stages, and forecasts in the CRM. * Embrace AI day-to-day. Ability and willingness to adopt AI tools is important. We expect the successful candidate to already be comfortable using AI tools in their daily work, and to leverage Affinda’s capability as a world-leading AI company. What makes this role special: * Award-Winning Australian owned business: Affinda won the Company to Watch award at the 2024 Australian Growth Company Awards and also named by Forbes as the fastest growing AI company in Australia. * Growing, high performing AI company: Join a rapidly growing AI company with a strong balance sheet and global footprint. * Customer engagement: Get deep exposure to real customer problems, automation design, and product evolution. * Influence and autonomy: Partner with leaders who will value your ideas and contribution. * Flexibility: Remote role aligned to USA Time Zones, with occasional support for European clients. Desired experience profile * Professional experience: 5 to 7 years in B2B SaaS across junior AE, SDR with closing responsibilities, technical onboarding, or customer success. Start-up or scale-up experience is a plus. * Hunting mindset: Proven ability to progress trials to paid, create opportunities, and win new logos. * Technical know-how: Comfortable discussing software workflows, APIs at a high level, and guiding integrations. Familiarity with technical terminology (APIs, CSV, JSON) and basic data handling is ideal. * Customer engagement: Confident running discovery, demos, and unscripted live calls; able to diagnose issues and guide customers to first value. * Process design: Able to recognise repeatable patterns and improve onboarding processes, including the use of AI. Our hiring process Concise process designed to move quickly: screening call → interview → panel interview with short demo exercise → final interview. We value practical evidence of how you sell and manage customers. Inclusion We welcome applicants from all backgrounds and ensure a fair, inclusive process. How to apply Please submit your CV and a short cover letter responding to the core requirements of the role explaining why you are a good fit. Powered by JazzHR Eg4nunJRyw

Job Description Company: Rugiet Health Location: Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to-consumer telemedicine company redefining the landscape of men’s and women’s health, with a focus on hormone optimization. Our mission is to make access to high-quality, compounded medications simple, seamless, and accessible—delivered through a tailored digital experience that blends luxury service with clinical precision. Backed by a nimble, passionate leadership team with deep expertise across Clinical, Marketing, and Technology sectors, we’re reshaping U.S. healthcare by offering innovative, personalized solutions that empower people to lead healthier, more fulfilling lives. The Opportunity: We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent to join our dedicated team. In this essential role, you will serve as the primary point of contact for Rugiet Health members, delivering outstanding service and personalized support throughout their care journey. You’ll play a key role in ensuring a seamless, informed, and empathetic experience—guiding patients through our platform, clarifying treatment plans, and resolving inquiries with care and efficiency. If you're a natural problem-solver who finds fulfillment in helping others and excels in a fast-paced, patient-focused environment, especially within the healthcare space, we’d love to hear from you. What You'll Do: 1. Serve as the First Point of Contact - Engage with Rugiet Health members via phone, email, and chat to address questions related to their accounts, prescriptions, order status, and navigating our platform., 2. Provide Empathetic, Patient-Centered Support - Listen actively to patient concerns, demonstrate empathy, and de-escalate challenging situations with professionalism and a positive demeanor., 3. Resolve Issues Efficiently - Investigate and resolve patient concerns promptly, collaborating with internal teams—including Clinical, Pharmacy, and Operations—to ensure timely, accurate solutions., 4. Become a Product & Service Expert - Gain in-depth knowledge of Rugiet Health’s products, services, and workflows to provide clear, accurate, and helpful information to patients., 5. Guide and Educate Patients - Support patients in understanding their treatment plans, medication usage, and next steps—ensuring they feel informed, confident, and cared for., 6. Maintain Accurate Records - Document all patient interactions and resolutions in our CRM system with accuracy and attention to detail to support continuity of care., 7. Contribute to Continuous Improvement - Identify recurring issues or patient feedback trends and share insights with internal teams (Product, Clinical, Marketing) to enhance the overall patient experience., 8. Ensure Compliance and Privacy - Uphold HIPAA regulations and internal privacy policies to safeguard patient information at all times. What You Bring: • Experience in a customer service, patient support, or call center role, preferably within a healthcare, telemedicine, or direct-to-consumer (D2C) environment., • Exceptional verbal and written communication skills, with the ability to explain complex information clearly and concisely., • Proven ability to empathize with customers, maintain composure, and resolve issues calmly under pressure., • Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft Office Suite, Google Workspace)., • High attention to detail and accuracy in documenting information., • Ability to work independently and as part of a collaborative team., • Adaptability and a willingness to learn new systems and processes quickly in a dynamic environment., • High school diploma or equivalent; Bachelor's degree is a plus. Bonus Points If You Have: • Experience in a regulated industry, particularly healthcare., • Familiarity with medical terminology or pharmaceutical processes., • Experience with chat-based support. Why Join Rugiet Health? • Direct Impact: Play a crucial role in improving people's lives by providing direct support and ensuring a positive healthcare experience., • Growth Opportunity: Join a fast-growing, innovative company with opportunities for professional development and career advancement., • Collaborative Culture: Be part of a supportive and passionate team that values communication and patient well-being., • Disrupt Healthcare: Work with a company at the forefront of personalized telemedicine. Compensation & Perks • $17–$19/hour, • Monthly team contests with gift card prizes, • Health, dental, and vision coverage, • 401(k) program, • 3 weeks of PTO, • Monday–Friday, 9:00 AM–5:30 PM To Apply: If you are excited by the opportunity to provide outstanding patient support and contribute to a revolutionary healthcare company, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position.

Job Description Who You Are: You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. What You’ll Be Doing: • Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution, • Acting as the voice of the customer, • Working cross-functionally with a primary in office presence with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do, • Retaining long-term partnerships by independently renewing and expanding successful customers, • Dominating quarterly metrics concerning customer retention, price increase, and upselling, • Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment, • Independent analysis of data in order to discover insights that drive recommendations for clients, • A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role, • Working knowledge of funnel reporting and revenue forecasting, • Experience building relationships with clients, • Familiarity with managing customer renewals and upsells, • Strong presentation, meeting facilitation, and written communication skills, • Excellent time management and organizational skills with the ability to track numerous details, • Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients, • Willingness to travel to customer locations, • The ability to work onsite for a minimum of three days in person. Why Invicti: Your Health & Wellness Matters: Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day. Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent 401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting We Value Adult/Life Balance: Hybrid or Remote Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice We Value You: Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry. Powered by JazzHR 2YRSYZB8zZ

Job Description Who We Are Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $20 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, precision, and efficiency. Measured is the only company that empowers brands with comprehensive incrementality intelligence through adaptive methodology, end-to-end automation, and industry-leading expertise. Measured is led by marketing measurement entrepreneur Trevor Testwuide, and boasts a veteran team of cross-channel marketing analytics experts. About the Job This position will lead client facing engagements for a portfolio of Measured brands on our marketing analytics framework. We are a customer success led organization, and as such our Customer Success team is the face of Measured’s technology and services offering. You will serve as account lead, marketing attribution and analytics expert, project manager and media strategist with an overarching goal of driving client satisfaction and product adoption. Customer Success team members work alongside our technical Solutions team to gather requirements and deploy the Measured cross-channel attribution platform and with our product team to deploy new products to clients, collect feedback, and contribute new ideas and product features. To be successful in this role you need to be comfortable wearing many hats in a fast-paced startup environment and be comfortable operating in a DIY capacity to drive customer success and adoption. Our CS leads interpret marketing performance, perform deep dive analyses on in-market experimentation, provide strategic views on media and build out client specific technology roadmaps all while managing the week to week details of our client engagements. Requirements • Own gross revenue retention and net revenue retention goals within your book of business., • Own day to day client relationship across seniority levels for a portfolio of 10+ Measured brands., • Develop a strong relationship with clients based on value add, expertise and being a trusted partner., • Manage adoption across all stakeholders for Measured products and services., • Provide internal product feedback based on existing and potential client use cases., • Deliver client training curriculum., • Provide and interpret marketing performance reviews for clients., • Design and interpret in-market experiments across addressable media channels., • Provide optimization insights and budget recommendations to turn insights into client value., • Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc., • Whatever else it takes to get the job done! The value that you'll bring • 7+ years of experience with client services management., • Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics., • Familiarity with ad-tech and martech platforms, for example vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools., • Demonstrated experience in deploying, managing, and growing scope of complex engagements focused on marketing measurement., • Excellent written and verbal communication skills including advanced Excel and PowerPoint skills., • Minimum BA/BS or equivalent., • Independent decision maker. Can take calculated risks and deal with ambiguity., • Takes initiative to improve and try new things, • Ability to work independently with minimal supervision within a strong team environment, • Comfortable with rapid change, • Values diversity and integrity Measured values curiosity, integrity, aiming for the extraordinary, customer obsession, and employee belonging. Measured promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading products. Measured is committed to providing equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, hairstyle, religion, sex, national origin, age, disability, genetics, or any other protected characteristics. Benefits • 100% Remote, • Total Rewards - Compelling compensation packages that include flexible time off, regional paid holidays, and regional health and wellness plans where available, • Social Engagement - virtual engagement, knowledge sharing, and more, • Giving Back - Opportunities to volunteer and impact our communities through Measured for Good initiatives, • Culture - Integrity, diversity, and award winning technology

Job Description Are you passionate about helping customers succeed while driving growth and expanding revenue? We’re looking for a Customer Success Associate located in Austin, TX who thrives at the intersection of relationship management and sales. In this role, you’ll be the primary point of contact for a portfolio of clients, helping them unlock the full value of our product while identifying new opportunities for upsell, renewal, and long-term retention. This is more than support—it’s about driving client outcomes and growing revenue through strategic conversations, strong rapport, and a deep understanding of customer goals. What You'll Do * Own and manage a book of business, serving as the trusted advisor and point of contact for each client * Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment * Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close * Lead renewal conversations with a focus on long-term value and retention * Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early * Deliver onboarding, product training, and strategic check-ins to drive client success * Collaborate cross-functionally with Product, Support, and Marketing to surface feedback and advocate for client needs * Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot What We're Looking For * Early career talent wanted: 0-3 years experience in a customer centric role * Strong relationship-building and communication skills, comfortable speaking with decision-makers * A consultative, value-driven mindset with an ability to spot growth opportunities * Driven, goal-oriented, and energized by KPIs tied to retention and revenue * Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot * Experience in SaaS, tech, or a subscription-based model is a plus What We Offer * Competitive base salary plus commission or performance bonuses * Opportunities for advancement into senior customer success or account executive roles * Comprehensive onboarding, training, and career development support * Collaborative, fast-paced team culture with plenty of recognition * Health benefits, paid time off, and flexibility including remote or hybrid work options &

Job Description ABOUT THE AMERICAN ASSOCIATION OF NURSE PRACTITIONERS The American Association of Nurse Practitioners® (AANP) is a full-service professional membership organization that empowers all Nurse Practitioners (NPs) to advance accessible, person-centered, equitable, high-quality health care for diverse communities through practice, education, advocacy, research, and leadership. AANP takes pride in serving the NP community and our team members work together to move the association forward. We are looking for talented individuals to join our team. In addition to competitive benefits, AANP offers team members a creative work environment with the opportunity for personal growth and success. APPLICATION PROCESS Applicants for this role must submit a cover letter and upload their resume with the online employment application. POSITION SUMMARY As an essential part of the AANP Member Care Center team, the Member Care Coordinator provides comprehensive and exceptional customer service and support to Association members and prospective members via telephone, email, and face-to-face communications; coordinates programs and projects to support membership operations; and provides mail room and logistics operations support. This position is a temp-to-hire role. WHERE YOU WILL WORK This position will work fully in our Austin, Texas National Headquarters office. ESSENTIAL RESPONSIBILITIES You are expected to perform the following essential responsibilities of the position with reasonable accommodation. The position may include other responsibilities as assigned. • Serves as a co-primary point of contact for the Member Care Center, is one of the first staff members to answer inbound phone calls and responds to all tier 1 (basic and routine) requests. Escalates inquiries to the appropriate staff member or department when higher level expertise or assistance is required., • Serves as a primary responder to membership email box and Help Ticket inquiries., • Provides email, telephone, and face-to-face communications to current and prospective members as well as internal staff., • Processes membership applications, dues payments, dues refunds, and automatic renewal transactions both over the phone, in-person and via paper forms., • Assists members with login issues and website navigation., • Makes accurate and complete notes on the member account of each phone call and customer contact in addition to internal notes for special circumstances., • Trains new staff as assigned; Contributes to training documents and plans., • Writes and contributes to Help Center articles and Zendesk standard responses., • Participates in AMS (Association Management System) data clean-up projects as assigned., • Assists with preparation and packing of membership materials for conferences., • Ensures prompt processing, tracking, and distribution of incoming and outgoing mail and other shipments. May be a primary or secondary support duty based on task assignments., • Responds to front office doorbell along with fellow teammates., • Performs all duties with a high level of accuracy, timeliness, courtesy, and professionalism., • Stays abreast of AANP website content and changes, member benefits, and promotions., • Travels to and staffs the AANP conferences as assigned., • Serves as either the primary owner or support/back-up within the Member Care Center for specific duties and projects, as assigned by the VP of Membership, up to and including but not limited to the following:, • NPO memberships, • Coordinates and drives NPO membership duties., • Back-up staff has a working knowledge of the NPO program and benefits., • Administers NPO member benefits, and primary contact/company administrator for communications., • Creates, contributes to, and distributes the NPO newsletter., • Responds to requests and fulfills mailing list rentals for NPO members., • AMS, • Serves as primary owner or back-up for duplicate records actions (AMS, LMS, etc.) as needed. Writes process and procedures and trains staff as needed., • State Liaisons, • Supports State Liaison-related projects as needed., • Employer Membership Program, • Coordinates Employer Membership Program for contracted entities and other groups/companies such as universities., • Leads processing, folding, stuffing and mailing printed renewal forms and inserts; tracks inventory of mailing supplies and marketing materials used in these mailings., • Member Lists for JNP and JAANP, • Sends member lists to JNP and JAANP publications per schedule for electronic table of contents distribution., • International Membership Activities, • Coordinates and administers international membership recruitment and retention initiatives under the direction of the Membership Manager., • Conducts research as necessary for specific countries where international membership marketing efforts will be focused; Contributes to international marketing efforts as assigned., • Reviews international membership data regularly for accuracy and trends and shares reports with the department., • Serves as the primary point of contact for identified country champions who are key contacts in specific countries and assists country champions with raising awareness of AANP and international membership., • Mailroom and Logistics, • Performs mailing and shipping activities., • Performs renewal mailing processing. Pulls data, merges renewal forms, prints forms, and operates the folding and insertion machine., • Ensures prompt processing, tracking and distribution of outgoing mail and outgoing shipments, including but not limited to general shipments, state and national exhibit marketing materials, and podcast equipment. Education Required: Required: Required: • Excellent verbal and written communication skills as well as exceptional customer service skills., • Excellent interpersonal skills and ability to adapt communication style to audience., • Ability to perform all communications in a courteous and professional manner., • Strong emotional intelligence., • Ability to work with others in a fast-paced environment., • Ability to perform tasks with a high level of accuracy and attention to detail., • Computer proficiency involving a variety of software products, including but not limited to Microsoft Office, customer relationship management software, phone systems, member applications, and data entry., • Proficient in basic office skills and etiquette., • Strong work ethic and dependability., • Demonstrated team player that can work collaboratively with others., • Excellent problem solving and organizational skills., • Ability to handle multiple tasks, prioritize, and meet deadlines., • Ability to travel to, and staff, the AANP conferences or events as assigned (minimal travel). BENEFITS AANP offers attractive compensation; health, dental and vision insurance; 401(K) and employer match; generous paid time-off; 14 annual holidays, and a great work environment. AANP is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or any other status protected by the laws and regulations in locations where we operate. We celebrate diversity and are committed to creating an inclusive environment for all employees. AANP will endeavor to provide reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability. If you require reasonable accommodation because of a disability in completing any part of the employment process, please contact Human Resources at (512) 442-4262 to help us understand the nature of your request and provide your contact information.

Job DescriptionAbout Us Aoka LLC is a trusted third-party municipal services provider supporting jurisdictions across Texas. We deliver expert building inspections, plan reviews, and code consulting—powered by our proprietary software that accelerates inspection turnaround times and prevents costly construction delays. Position Overview We’re seeking a highly organized and personable Client Success Manager to ensure our municipal partners receive exceptional service and support. You will be the primary point of contact for clients, helping them maximize value from our services, resolving issues quickly, and building long-term relationships that foster loyalty and growth. This position requires 50% or more travel to visit clients across Texas. Key Responsibilities * Serve as the dedicated liaison for assigned municipal clients, ensuring smooth communication and timely updates. * Onboard new clients, guiding them through our inspection and plan review processes and software tools. * Monitor client accounts to anticipate needs, proactively address challenges, and identify opportunities for expanded support. * Collaborate with our inspection and plan review teams to ensure deliverables meet or exceed client expectations. * Collect and analyze client feedback to improve processes and recommend service enhancements. * Prepare and deliver regular performance reports to clients and leadership. Qualifications * Bachelor’s degree in Information Systems or Business Management (required). * 2+ years of experience in client success, account management, or customer-facing roles. * Strong understanding of municipal processes, construction, or building inspections preferred. * Ability to thrive in a fast-paced, remote environment while managing multiple priorities. Compensation & Benefits * Salary: $60,000 – $90,000 per year, based on experience and certifications. * Health Benefits: Comprehensive Health, Dental, and Vision Insurance. * Retirement Plan: 5% company match. * Paid Time Off: 12 paid holidays annually; Unlimited PTO (restrictions apply). * Additional Perks: Company vehicle provided for work-related travel. Aoka LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you require reasonable accommodation during the hiring process, please contact us at All offers of employment are contingent upon the successful completion of reference checks, background screening, and eligibility to work in the United States. Powered by JazzHR kzzVkts8b4

Job Description Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That's why we've built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve. About Radicle Health: Radicle Health is a collection of human services software products created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we've built Radicle Health around this guiding principle. Our products are 100% committed to their customers and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at About the Job: As a Customer Success Manager at Radicle Health you will be responsible for managing key customer accounts, ensuring satisfaction, driving product adoption, and identifying growth opportunities through upselling and renewals. You will work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets, and support long-term customer retention. This role requires someone with a deep understanding of mid-market or enterprise client needs, the ability to manage complex accounts, and a strong focus on scaling adoption and revenue within this segment. Responsibilities: • Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals and outcomes with Radicle products., • Serve as a Product Knowledge Expert, helping customers adopt effective workflows and address needs by leveraging system functionality and/or referring to internal subject matter experts, • Collaborate, problem solve, and/or strategize customer issues and inquiries with other team members, • Educate customers on best practices and new features to maximize the value of Radicle products., • Monitor customer engagement and usage through dashboards, identifying areas for improvement and providing actionable recommendations., • Document customer status, needs, activities, communications, and organizational changes in Salesforce and/or other customer relationship management (CRM) tools, • Sustain business growth and profitability by maximizing product value, selling add-on services and modules, and offering consultative and training services, • Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time, providing accurate forecasting throughout the renewal process., • Achieve net revenue retention targets, • 2–7 years of experience in Customer Success, Account Management, Client Services, or a similar customer-focused role, preferably with mid-market or enterprise clients., • Proven success in meeting or exceeding portfolio goals, such as net revenue retention and customer adoption utilization metrics., • Experience managing multiple competing priorities successfully across a multi-product portfolio., • Strong presentation and public speaking skills, with experience delivering training, strategic consultations, and business reviews., • Exceptional problem-solving, communication, and relationship management skills as well as strong cross-functional acumen, working across customer experience teams to follow process and deliver exceptional customer outcomes., • SalesForce or other CRM experience, • Customer Service experience, • Strong communication skills, • Strong problem solving and analytical skills, • Task and project management skills or experience, • Familiarity with Electronic Health Record software and the social services sector a plus What we offer: • Unlimited PTO policy, • Competitive medical, dental, and vision healthcare coverage, • 401k matching, • Paid holidays, • Volunteer time off, • Paid parental leave, • Remote work stipend, • Compensation: $70,000 - $97,000 OTE, • Location: Remote Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process. Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Job Description Customer Experience Team Member II ZP Better Together, LLC is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: ZP Better Together, LLC' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams! Customer Experience Team Member II Responsibilities: • Assisting, verifying, and validating new and current customer’s required documentation for the Telecommunication Relay Services User Registration Database (TRSURD)., • Preparing, Review, and perform redaction of the TRSURD documentation before the submission to the TRSURD Administrator., • Uses knowledge of H.323, SIP to support home-based users and small businesses environment., • Test and evaluates network configurations to eliminate problems and make improvements., • Assist customers with connectivity issues, • Advise customers on how best to use the products or services provided., • Use technical skills to demonstrate to potential customers how and why product/services suit the end user’s needs better than competitor’s products, • Using a “consultative” style to focus on customer’s/client’s particular environment and show how it best be configured for the products and services, • Help the customer solve any problems that arise during product installation., • Proficient with all videophone on the market for the deaf, • Support sales engineer with testing and documentation, • Research patterns of common issues out in the field, • Support our outreach representative out in the field, • Installing as needed where an outreach installer may not be available, • Provide top level technical support for all inbound callers, • Resolve complex network, router and firewall support, • Keep abreast of current video and technology trends, • Support of Cisco products-routers, audio, and video devices., • Knowledge and ability to use American Sign Language (ASL) and Knowledge of Internet Video technology is a must., • Bachelor’s degree in Information Technology or equivalent experience, • Ability to install, configure, operate, and troubleshoot majority of home-based routers, • Working knowledge of appropriate network technology and network applications such as TCP/IP, • Two plus years of related experience with customer care, • Customer-facing communication skills, • Must be willing to work at nights and weekends., • Knowledge of P, Cisco, and MAC platforms, • Industry knowledge of firewalls, routers, switches, • Two plus years of technical troubleshooting experience with an emphasis on customer satisfaction, • Video conferencing technical knowledge ( h.323, SIP, h.264 ), • A+ Certification a plus, • Excellent presentation skills, • Excellent writing and grammar skills Work environment: Employees may experience the following physical demands for extended periods of time: • Sitting, standing and walking (95-100%), • Keyboarding (40-60%), • Viewing computer monitor, videophone, and cell phone (40-60%), • Lifting computers and other equipment., • Position may require some travel. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. ZP Better Together, LLC is an Equal Opportunity Employer. Principals Only

Job Description Transform How Banks Serve Their Customers Prelim is revolutionizing how financial institutions onboard and serve their customers. Our platform powers critical banking operations for institutions across the world, from community banks to multi-billion dollar financial institutions. We're a fast-growing, remote-first startup on a mission to make banking more accessible for everyone. Why We're Looking for You We're looking for a Customer Success Manager to support our growing portfolio of live banking clients. You'll manage relationships with financial institutions, ensuring they successfully use our platform while driving retention, expansion, and customer satisfaction. This is a hands-on role that requires wearing multiple hats. You'll handle everything from crisis management to contract renewals, while serving as the voice of the customer internally. What You'll Do * Manage a portfolio of live banking clients, conducting regular check-ins and maintaining strong relationships with stakeholders from operations staff to executives * Handle support escalations and troubleshoot platform issues, often jumping on calls to resolve urgent problems in real-time * Lead contract renewal negotiations and identify upsell opportunities, working with sales to expand existing accounts * Coordinate with product and engineering teams to advocate for customer feature requests and bug fixes * Train bank employees on platform usage and best practices during and after implementation * Manage support ticket flow and ensure timely resolution of customer issues * Plan and execute customer events, including annual summits and user conferences * Step in to support implementations during resource crunches, helping with configuration and project management * Create and maintain release notes, keeping customers informed of platform updates * Navigate difficult customer relationships and de-escalate tense situations while protecting the team What We're Looking For * Exceptional relationship-building skills with the ability to manage multiple stakeholders * Strong problem-solving abilities and technical aptitude to troubleshoot platform issues * Grace under pressure, you stay calm when dealing with frustrated customers and urgent escalations * Excellent written and verbal communication skills * Ability to juggle multiple priorities and context-switch throughout the day * Proactive mindset, you identify and address issues before they become problems * Genuine care for customer success and willingness to go above and beyond Nice to Haves * Experience in financial services, banking, or fintech * Background in B2B SaaS customer success or account management * Technical skills to understand platform functionality and integrations * Experience with contract negotiations and renewals Why Prelim? At Prelim, you'll join a remote-first company experiencing explosive growth, doubling revenue year-over-year while maintaining profitability. This is a dynamic environment where you'll need to be comfortable with ambiguity and rapid change. You'll be part of a small but mighty Customer Success team that punches above its weight. While the workload can be intense, you'll have the opportunity to make a real impact and grow your career quickly. We promote from within and invest in our people's development. Most importantly, you'll help democratize access to banking services. Your work ensures that financial institutions can effectively serve their communities through modern, accessible technology. Compensation Range: $90K - $110K

Job DescriptionSalary: $10 - $15 Hourly DOE About the Role Were seeking a proactive and detail-oriented Part-Time Seasonal Admin / Support Assistant to help our Sales Team during our busiest season. This role is ideal for someone who thrives in a fast-paced environment, loves keeping things organized, and enjoys being a behind-the-scenes powerhouse. Youll play a key role in supporting our sales operations so the team can stay focused on closing deals and hitting goals. Key Responsibilities Provide day-to-day administrative support to the sales team Prepare and update sales materials, pitch decks, and client-facing documents Help with data entry, CRM updates, and order tracking Schedule client meetings and internal check-ins Assist with compiling sales reports and tracking team KPIs Monitor shared inboxes and route inquiries appropriately Support coordination of seasonal campaigns, promotions, or events Perform other duties as assigned to support the success of the team and organization Requirements 1+ year of admin, sales support, or customer service experience Highly organized with excellent attention to detail Strong communication and interpersonal skills Comfortable using tools like Google Workspace, Excel, and CRMs (e.g., HubSpot, Salesforce) Self-starter who can work independently and manage time effectively Available to work part-time hours consistently during the seasonal period Note: This is a part-time, remote position. Candidates must have access to a reliable internet connection and may be expected to use their own computer and equipment to perform the role. remote work

Job DescriptionSalary: $37,440 annual salary Customer Support Agent - Junior Title Specialist Were looking for a highly motivated, detail-oriented, experienced automotive title clerk with the ability to resolve a high volume of automotive title issues while maintaining excellent customer service. What That Means Youll be a key player. Youll play an important part in resolving automotive title issues in all 50 states, improving our sales cycle, and workingonPeddle. Your responsibilities will include: • Work closely with our customers and partners to identify, record, and resolve title issues, • Use problem-solving skills and best judgment to maximize profitability, • Be a resource for our team for title-related inquiries, • Provide feedback to improve processes, resources, and tools As a Customer Support Agent - Junior Title Specialist, youll be responsible for ensuring that our vehicle inventory moves to sale as quickly and as cost-effectively as possible. On a daily basis, youll handle a large volume of tasks, which will involve phone calls, emails, and internal support. Youll be problem-solving, handling conflict resolution, and building relationships with our partners title clerks. Outside of resolving documentation issues, youll be responsible for notifying leadership when our reference materials need to be updated, and youll share your knowledge of titleswith our team so theyre better equipped to deal with title-related inquiries. What Youll Need • 2+ years customer service experience (Automobile title processing a plus), • Excellent verbal and written communication skills, • Well-rounded technology capability (Salesforce experience a plus), • Ability to work remotely Monday - Friday, 9 AM - 5 PM CST/CDT, • Reliable high-speed internet connection, • Remote setup (Laptop, Monitor, Headset, etc), • High school or equivalent education, • 35+ WPM, • Excellent attention to detail, • Located in the United States, but outside of Alaska, California, Colorado, Maine, New York, or Washington What Youll Get • $37,440 annual salary, • Access to robust health, vision, dental, and life insurance plans, • Employer matching 401(k) plan, • Profit-sharing plan, • Generous PTO (Paid Time Off), • Paid maternity/paternity leave, • Tuition reimbursement, • Donation matching program, • Fitness Reimbursement Program, • Company paid weekly lunches, • Student loan assistance, • Employee recognition programs Who We Are Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks. We dont just see busted windshields and broken taillights; we see road trip warriors, glory days, and a vehicle with a story to tell. No matter how used or beat up, well buy it. And we make the process easy and enjoyable because thats what a modern business should do. Were people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.

Job DescriptionSalary: $72k-$85k As a Senior Customer Success Manager, youll be the strategic partner for our customers, driving product adoption, measurable ROI, and expansion opportunities across their portfolios. Youll manage high-value relationships, ensuring each property experiences the full impact of Tailos robotics solutions while identifying opportunities to grow our footprint. This role requires a proactive, data-driven, and customer-obsessed leader who thrives at solving complex problems, aligning stakeholders, and driving outcomes. Youll lead customers through the entire lifecycle - from onboarding and launch to optimization and growth - leveraging insights, training, and enablement strategies to deliver exceptional results. Were looking for someone who is: • Personable - Builds relationships easily and thrives connecting with people internally and externally., • Analytical - Uses data and KPIs to tell a clear ROI story and communicate progress., • Persuasive - Influences stakeholders and drives expansion conversations with confidence., • Collaborative - Partners cross-functionally with Product, Engineering, and Sales to elevate the customer experience. RESPONSIBILITIES • Customer Engagement: Serve as the primary point of contact for your book of business, conducting customer-facing activities, including on-site visits to customer properties when necessary, to drive product adoption and upsell within each property level account., • Onboarding & Launch Success: Lead the onboarding process for new customers, leveraging standardized systems, tools, and methods to deliver a measurable, consistent, and scalable customer experience that sets the stage for future upsell opportunities., • Strategic Account Management: Manage a portfolio of Strategic Accounts and their respective properties, ensuring that each property receives personalized attention and support to maximize the value derived from our technology., • Upselling Inventory: Utilize your strong relationships and deep understanding of customer needs to identify and capitalize on opportunities to expand robot inventory within your book of business, proving the value of additional units and driving sales growth., • Expanding Customer Portfolios: Actively identify expansion opportunities across customer portfolios, partnering with Sales to drive additional Rosie deployments and maximize customer ROI. Leverage Tailos usage data and customer outcomes to build persuasive business cases that lead to measurable revenue growth., • Performance Reporting: Prepare and deliver detailed performance reports to key stakeholders regularly, highlighting relevant KPIs and showcasing how our solutions drive success at each property., • Data-Driven Storytelling: Regularly deliver engaging slideshow presentations that tell the story of each customers success through data, seeking feedback, discussing performance, and introducing new feature improvements and other pertinent topics., • Proactive Problem Solving: Proactively identify and address potential customer dissatisfaction before it escalates, implementing strategies to enhance the customer experience and reduce churn risk., • Internal Collaboration: Work closely with internal teams at Tailos to ensure seamless product launches and post-launch activities, aligning on goals to drive unprecedented success in every customer interaction. Represent the voice of the customer for product, engineering, and the rest of the company., • KPI Management: Regularly collect and analyze key performance indicators (KPIs) from customer properties, using internal Customer Success tools to generate reports and actionable insights that inform internal and external discussions., • Customer Training & Support: Conduct remote video kick-off and training sessions as needed. Be ready to engage in emergency calls with property stakeholders to address and mitigate poor usage scenarios., • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales services., • Proven track record managing $1M+ ARR portfolios and driving measurable expansion revenue., • Experience managing multi-property / multi-stakeholder relationships in hospitality, CRE, or facilities management a strong plus., • Excellent written and verbal communication skills, with the ability to craft exceptional presentations., • Prior experience in automation, smart home, robotics, or other high-technology industries., • Proficiency in Vitally, HubSpot CRM, Grafana, and other Customer Success tools used to measure and communicate property-level performance., • Ability to overcome common customer challenges, resulting in higher levels of customer satisfaction., • Familiarity with CRM systems and experience in conducting data analysis., • Ability to work independently and manage multiple projects simultaneously., • Experience in the hospitality or commercial cleaning space, with an insider understanding of the vernacular, organizational structure, and operational processes of hotels, resorts, or similar customer types., • Results-oriented mindset with a passion for the convergence of service and technology., • Technically savvy and a desire to leverage the latest tools to scale processes., • Vigilant about details and committed to meeting deadlines., • Responsive and responsible with a preference for over-communication., • Deep interest and passion for robotics and excitement about advancing the industry.

Job Description We are seeking a Customer Success Manager (REMOTE) for a full time and direct hire role with one of our amazing software partners. This is a remote role for someone located in the United States. Overview: We need a proven Enterprise Customer Success Manager to support customers and help accelerate onboarding and ensure the success of future customers at this product-led growth SaaS company that is scaling rapidly. This is a fast-paced and ever-changing environment where your creativity, knowledge and insight can bring about positive customer and company results. Their product is a mobile field inspections management platform for industries like water, gas and electric utilities, government and AEC (Architecture, Engineering and Construction). Responsibilities: • Your main responsibility will be to be a trusted advisor to customers, so you ensure their long-term success, retention, and growth. You will use your strategic skills to proactively deliver high-impact results for customers and for the company., • Maintain a healthy portfolio of existing customers by ensuring customers continue to leverage their product. You will build and execute on a customer success plan to drive adoption, retention, and value. You will support them if they are falling behind, assist them operationally and celebrate their success., • Successfully onboard new customers and quickly connect their initial reasons for purchasing and realizing the value. This includes building and executing on a customer success plan to drive adoption, retention, and value realization, and building use cases for marketing., • Be a trusted product advisor that builds trusting relationships with customers by understanding their business and advising on the technical capabilities of this product to provide the most value and be the voice of your customer., • Use value-driven and strategic conversations to drive customer's success. Retain and grow customers by assisting Account Executives in growing the value of your customer portfolio (book of business)., • Demonstrate the power of their product to connect with customers through targeted solutions to set clear expectations for all parties involved., • Monitor customer portfolio by reaching out during onboarding, business reviews, expansion opportunities, etc. You will also connect about opportunities to get in front of potential challenges., • Share all relevant feedback to cross-functional partners to continually improve the customer and employee experience., • Maintain a level of technical expertise in the platform to build apps of medium complexity and to be able to audit and advise on applications best practices and improvements., • Maintain proper documentation in internal system for accurate customer and activity records., • Ensure that you are up to date on all current software releases and features by doing ongoing development and product education., • Communicate professionally with customers and internal employees within a fast and friendly response time. Requirements: • Experience managing a book of business as a Customer Success Manager or Account Manager, • Previous SaaS industry experience with a proven track record of exceeding performance goals, • Experience working with Global 1000 Customers as an Enterprise Customer Success Manager), • Experience with customer-focused QBR (Quarterly Business Review), • Expert technical learning skills with a strong aptitude for understanding technical aspects of the product to design and communicate solutions that solve customers business problems., • Act as a Solutions Architect and have a consultative approach to interact with technical and non-technical users., • Able to partner with the sales team on a shared portfolio and create action plans that address near-term and long-term needs., • Experience conducting strategy-based conversations that drive meaningful and valuable product usage., • Experience using and configuring CRM tools and Customer Success Platforms (CSP) like ChurnZero, Catalyst, or Planhat., • Project management experience and experience managing multiple work streams., • Able to create data analytics through platforms like Excel, Power BI, Tableau etc., • Experience working with GIS or Mobile Forms for the horizontal construction industries is a plus., • Familiar with scripting languages like JavaScript is a plus., • Experience working with and prioritizing multiple simultaneous internal and customer-facing work streams., • Highly organized with the ability to prioritize tasks and meet deadlines with a quick turnaround in a fast-paced and high-performance environment., • Excellent verbal and written communication skills with the ability to connect with and engage customers at multiple levels of organizations from the CEO to the individual contributors., • A bachelor's degree is preferred. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.

Job Description Company: Rugiet Health Location: Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to-consumer telemedicine company redefining the landscape of men’s and women’s health, with a focus on hormone optimization. Our mission is to make access to high-quality, compounded medications simple, seamless, and accessible—delivered through a tailored digital experience that blends luxury service with clinical precision. Backed by a nimble, passionate leadership team with deep expertise across Clinical, Marketing, and Technology sectors, we’re reshaping U.S. healthcare by offering innovative, personalized solutions that empower people to lead healthier, more fulfilling lives. The Opportunity: We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent to join our dedicated team. In this essential role, you will serve as the primary point of contact for Rugiet Health members, delivering outstanding service and personalized support throughout their care journey. You’ll play a key role in ensuring a seamless, informed, and empathetic experience—guiding patients through our platform, clarifying treatment plans, and resolving inquiries with care and efficiency. If you're a natural problem-solver who finds fulfillment in helping others and excels in a fast-paced, patient-focused environment, especially within the healthcare space, we’d love to hear from you. What You'll Do: 1. Serve as the First Point of Contact - Engage with Rugiet Health members via phone, email, and chat to address questions related to their accounts, prescriptions, order status, and navigating our platform., 2. Provide Empathetic, Patient-Centered Support - Listen actively to patient concerns, demonstrate empathy, and de-escalate challenging situations with professionalism and a positive demeanor., 3. Resolve Issues Efficiently - Investigate and resolve patient concerns promptly, collaborating with internal teams—including Clinical, Pharmacy, and Operations—to ensure timely, accurate solutions., 4. Become a Product & Service Expert - Gain in-depth knowledge of Rugiet Health’s products, services, and workflows to provide clear, accurate, and helpful information to patients., 5. Guide and Educate Patients - Support patients in understanding their treatment plans, medication usage, and next steps—ensuring they feel informed, confident, and cared for., 6. Maintain Accurate Records - Document all patient interactions and resolutions in our CRM system with accuracy and attention to detail to support continuity of care., 7. Contribute to Continuous Improvement - Identify recurring issues or patient feedback trends and share insights with internal teams (Product, Clinical, Marketing) to enhance the overall patient experience., 8. Ensure Compliance and Privacy - Uphold HIPAA regulations and internal privacy policies to safeguard patient information at all times. What You Bring: • Experience in a customer service, patient support, or call center role, preferably within a healthcare, telemedicine, or direct-to-consumer (D2C) environment., • Exceptional verbal and written communication skills, with the ability to explain complex information clearly and concisely., • Proven ability to empathize with customers, maintain composure, and resolve issues calmly under pressure., • Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft Office Suite, Google Workspace)., • High attention to detail and accuracy in documenting information., • Ability to work independently and as part of a collaborative team., • Adaptability and a willingness to learn new systems and processes quickly in a dynamic environment., • High school diploma or equivalent; Bachelor's degree is a plus. Bonus Points If You Have: • Experience in a regulated industry, particularly healthcare., • Familiarity with medical terminology or pharmaceutical processes., • Experience with chat-based support. Why Join Rugiet Health? • Direct Impact: Play a crucial role in improving people's lives by providing direct support and ensuring a positive healthcare experience., • Growth Opportunity: Join a fast-growing, innovative company with opportunities for professional development and career advancement., • Collaborative Culture: Be part of a supportive and passionate team that values communication and patient well-being., • Disrupt Healthcare: Work with a company at the forefront of personalized telemedicine. Compensation & Perks • $17–$19/hour, • Monthly team contests with gift card prizes, • Health, dental, and vision coverage, • 401(k) program, • 3 weeks of PTO, • Monday–Friday, 9:00 AM–5:30 PM To Apply: If you are excited by the opportunity to provide outstanding patient support and contribute to a revolutionary healthcare company, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position.

Job DescriptionTopView Sightseeing creates one-of-a-kind experiences by land and sea for tourists and locals around the world. We currently operate in NYC, Philadelphia, Washington, DC, Atlanta, and London; and in addition to Dallas are looking to expand to Boston, Miami, Los Angeles, Las Vegas, Paris, Rome, Barcelona, Dubai, Istanbul and many others in the next few years. We have experienced rapid expansion over the past decade and to further the growth, we are looking for highly ambitious professionals to join our company and the Tea Around Town brand! We are currently hiring team members in the dual role of Server & Brand Ambassador at Tea Around Town Dallas! Prospective team members should be willing to perform both roles. Professional food service, customer service and hospitality backgrounds are STRONGLY preferred. Saturday and Sunday weekend availability is a MUST. Anyone unable to commit FULLY to a Saturday AND Sunday work schedule need not apply. SERVER description: As a Server at Tea Around Town Dallas, you'll be responsible for all aspects of Tea service aboard our unmistakable Tea Around Town bus. Your role will be organize and keep track of necessary materials onboard, to maintain CLEAR communication with our kitchen and bus operations teams, to greet, engage with, and serve our guests, and clean and reset the bus for multiple trips a day to ensure efficient and organized turnover. Team Members must be comfortable assisting operations in all aspects including, but not limited to: table preparation, front facing guest services. This is a Tip Eligible role Server Responsibilities: • Greet and seat guests in a friendly and welcoming manner, • Offer the entirety of our tea menu throughout the course of the tour, • Provide menu recommendations and answer any questions about the menu accurately and efficiently, • Ensure guest satisfaction by engaging with our visitors throughout their dining experience, • Clear tables and reset them completely and efficiently to prepare for next guests and multiple trips/day, • Previous experience in the hospitality or food service industry is strongly preferred, • Knowledge of culinary terminology and food preparation techniques is beneficial, • Exemplary time management skills to prioritize and manage tasks effectively, • Excellent customer service skills to provide a positive dining experience for guests, • Ability to work in a fast-paced and changing environment while maintaining attention to detail If you are a friendly, customer-oriented individual with a passion for providing exceptional guest service, we would love to hear from you. Apply now to join our team of dedicated Austin servers! Brand Ambassador description: As a Brand Ambassador for TopView Sightseeing, you'll be the face and voice of our brand, the first line of in-person public relations, and responsible for promoting our services and enhancing our visibility and reputation. Your primary role will be to greet with our guests, direct them to the proper pickup location, engage with them prior to departure, and maintain clear communication and organization between our guests and vital details of our operations. Key Responsibilities: • Welcoming guests in a polite and friendly manner., • Checking and scanning guests' tickets and directing guests to the bus., • Informing guests about departure times, location of stops, and other needed information., • Collect guest information to assist in resolving customer service-related issues and concerns, • Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations, • Be responsible for company equipment., • Promote a culture of positivity, • Monitor the safety of employees and guests., • Excellent communication skills, with the ability to engage with guests, • Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues., • Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations., • Knowledge of Austin, TX. attractions, landmarks, and tourist hotspots is strongly preferred., • Prior experience in customer service, hospitality and marketing is advantageous but not required. Scheduling: Must be able to work all: Saturdays, Sundays, holidays Join us as a Brand Ambassador for TopView Sightseeing and play a pivotal role in shaping unforgettable travel experiences for visitors to Austin, TX! Job Types: Full-time Pay: $18.00 -$19.00 hour Expected hours: 10 – 40 per week Benefits: • 10 hour shift, • 8 hour shift, • Day shift Powered by JazzHR Z7AY4C3JWd

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Help us succeed as our next Remote Customer Support to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and respond promptly to inquiries and resolve basic issues. Other duties include adapt to shifting priorities and busi

We’re looking for a Remote Customer Service Rep to support the preparation and delivery of goods or services, follow safety procedures and company policies, and gain knowledge of company offerings to better serve clients. Other duties include respond promptly to inquiries and resolve basic issues,

We have an opening for a talented Amazon Customer Service Representative (Remote) to follow safety procedures and company policies, adapt to shifting priorities and business needs, and support the preparation and delivery of goods or services. Other duties include respond promptly to inquiries and r

Customer Service / Remote] - Anywhere in U.Up to $20 per hour - As a Customer Support Rep you'll: Answer inbound calls, emails, and chats, and take required actions to assist the customers; Anticipate customers' potential needs, and determine appropriate response; Provide comprehensive and accurate