Contractor Support Specialist
hace 22 días
West Des Moines
Job DescriptionDescription: JOB SUMMARY The Contractor Support Specialist is responsible for delivering an excellent experience for all home improvement contractors by leveraging in-depth knowledge of company products and services, and by communicating effectively with both contractors and internal teams. This role requires a proactive, solutions-oriented approach and collaboration across the contractor service team and other departments. RESPONSIBILITIES • Build and maintain strong relationships with home improvement contractors through friendly, efficient, and high-quality support and training., • Assist home improvement contractors with understanding and utilizing our financial products and payment solutions., • Collaborate closely with the Sales and Marketing teams to ensure home improvement contractor-facing solutions and updates are communicated accurately and timely., • Track all communications, activities, and action items within Salesforce CRM and other proprietary systems., • Directly manage the setup and credentialing of new home improvement contractor accounts, and service existing accounts by assisting with updates, profile changes, and other ongoing maintenance needs., • Maintain superior customer service performance with limited supervision in a fast-paced environment., • Associate's or Bachelor’s degree in a related field preferred; a combination of education and relevant experience may be considered., • Experience in a customer support or call center environment preferred., • Working knowledge of the financial services and/or credit industry preferred., • Demonstrated commitment to excellent customer service., • Strong verbal and written communication skills., • Excellent interpersonal, negotiation, and conflict resolution skills., • Ability to maintain integrity, professionalism, and confidentiality., • Strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines., • Ability to work independently as well as collaboratively within a team., • Proficiency with Microsoft Office Suite and ability to quickly learn new systems and software applications., • Flexible scheduling options, including a hybrid work schedule, • Weekend shifts are fully remote (Weekends are not required but applicants who have weekend availability will be given priority), • $23.50 per hour plus up to 7.5% of annual salary paid out on a monthly basis, based upon performance, after the first 90 days of employmentRequirements: