Behavioral Crisis Responder
3 days ago
Minneapolis
Job Description Behavioral Crisis Responder at Canopy Roots As a Behavioral Crisis Responder (BCR) you will provide timely and compassionate mental health support to individuals experiencing crises. This role is in partnership with the City of Minneapolis to provide culturally responsive crisis response services to members of the community. This role involves rapid response, crisis assessment, and collaboration with emergency services to ensure the safety and well-being of individuals in distress. The BCR program operates 24/7. You will report to the Behavioral Crisis Response Program Supervisor This role is primarily community-based and works in all weather conditions. You will also be required to attend weekly staff meetings taking place either online or in the office. Job Details Start date: February 2, 2026 Location: Minneapolis, MN; primarily community-based with required attendance at weekly staff meetings taking place either online or in the office Hourly pay range: $28.61 - $36.41 per hour. Starting pay will depend on your skills and demonstrated readiness for the role. Shift differentials are offered worked hours between 6 pm - 6 am; incentivized shifts for pick up are available from time to time. Job Type: Float, Non-Exempt Openings: 3 positions Essential Job Functions • Emergency Response & Situational Assessment, • Respond to 911 dispatched calls to assist in crises, often first emergency services on scene. Assess service recipient needs to determine appropriate and culturally informed interventions:, • Trauma-informed emotional support, • Crisis de-escalation, both emotionally focused intervention and addressing practical needs, • Psychoeducation, for recipient & their support systems, • Risk assessments and safety planning, • Service connection, including voluntary transport to community providers for further stabilization as needed, • Community resource connections, • Skills training to cope with current stressors or mental health symptoms, • Additional brief interventions as needed, • Consult with the program supervisor regarding transportation holds for community members who may be a danger to themselves or others and provide transportation to individuals in crisis as needed (transportation for individuals on transportation holds is completed by EMS)., • Enter residences and buildings during crises to provide assistance and support, • Utilize sprinter vans labeled with Canopy Roots and City of Minneapolis logos to respond to calls. Vehicles do not use bright lights or sirens. Responders are identified by a navy uniform labeled "Behavioral Crisis Response.", • Collect and document call information to measure program effectiveness, in accordance with privacy laws., • Collaboration & Coordination, • Work with a partner to provide culturally responsive crisis response services to members of the community, • Collaboratively work with first response agencies (police, fire, emergency medical services, 911/dispatch) to provide further assistance if needed, • Participate in community engagement events., • Participate in weekly collective meetings to discuss calls and gain expertise/feedback from colleagues, • Be expected to pick up 4 shifts per month, • Participate in 2 group supervision a month, • Resource Connection, • Connect individuals experiencing crisis to mental health resources, natural supports, or community members, • Make appropriate referrals to mental health services, community resources, and other support service providers, • Documentation, • Collect and document call information to measure program effectiveness, in accordance with privacy laws, • Successful responders will:, • Demonstrate flexibility and collaboration when working closely with a partner in dynamic situations., • Prioritize each recipient's agency, dignity, and autonomy, ensuring interventions are person-centered and culturally responsive., • Understand the scope and limitations of the BCR role, providing support while recognizing when to connect recipients to additional resources., • Prioritize safety-for self, partner, and community members-while maintaining calm in high-stress environments., • Be comfortable with uncertainty and lack of closure, understanding that many calls will not have immediate resolution or follow-up., • Be open to ongoing feedback, supervision, and reflective practice, integrating learning into daily work., • Exercise professional assertiveness, maintaining clear boundaries and resisting external pressure to act beyond program scope. Minimum job qualifications: While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to perform the role satisfactorily to apply, regardless of whether they meet each requirement to the fullest extent. • Must possess a valid Minnesota driver's license., • Must meet one of the following educational and experience criteria:, • Hold a bachelor's degree in a human service field with at least 2,000 hours of supervised practice in a mental health or related field., • Have completed 30 or more semester hours of coursework in mental health or a human service field, with at least 4,000 hours of supervised practice in a mental health or related field., • Must have and maintain a valid Minnesota driver's license, • 2 Years of experience providing community-based mental health services, • Lift and carry objects weighing up to 50 pounds, • Stand for at least 30 minutes at a time, • Walk for at least 15 minutes at a time, • Run for at least 10 seconds, • Climb stairs independently, • Reach forward and overhead, • Squat or kneel, • Twist and bend from the trunk, • Use a keyboard, • Engage in repetitive motion About Canopy Roots Canopy Roots is an innovative mental health organization offering culturally affirming, unarmed first responder services to people in crisis via 911 in the city of Minneapolis. Canopy is committed to centering BIPOC and other historically marginalized and underrepresented communities. Canopy provides high-quality services with purpose and integrity by collaborating with and supporting individuals, groups, families, and communities in meeting their mental health goals. Canopy aspires to provide a supportive and educational work atmosphere where collaboration and egalitarian decision-making foster respect and trust among diverse providers. Benefits We care deeply about our employees and know holistic support is essential for our staff to carry out their work. Our generous employment package includes: • Medical, Dental, and Vision Insurance, • Choose one of our three medical plans., • Coverage available for your spouse, domestic partner and/or eligible dependents, • Flexible Spending Account (FSA), Dependent Care FSA, and Health Care Savings Account (HSA), • Short-term and long-term disability insurance at no cost to you, • Ancillary insurance plans available for purchase, • 401k retirement plan with company match vested after one year of employment, • 10 paid holidays, • 7 days of wellness leave each year, • 16 days of PTO each year, • Employee Assistance Program (EAP) Workplace Culture Canopy Roots is a values-based, inclusive workplace that strives to create a space where our 45+ employees' unique talents, learning styles, and lived experiences are valued. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys, professional development, and reflection and processing space in weekly "collective" meetings. Our Hiring Process Our People Operations team is committed to a person-first-centered approach to our hiring process. Candidates can view currently open positions and apply online via . For all positions, our hiring process includes a virtual screening interview, an in-person panel interview, and reference checks and background checks for final candidates. Offers are contingent on a BCA and FBI background check that includes fingerprinting. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the People Operations team at . At this time, we are unable to provide company-sponsored visas and are only considering candidates who are eligible to work in the United States. Job Posted by ApplicantPro