ACT Program Manager
6 days ago
Saint Paul
Guild Services ACT Program Manager St Paul, MN At Guild, we take care of our clients and we take care of each other. As a Guild employee, you’ll experience the satisfaction that comes with creating real change for individuals and communities. You’ll also experience an organizational culture that is serious about work/life balance and professional development opportunities. We believe our clients deserve the best quality of care and service we can provide, and we show up when others do not. We believe in flexibility and autonomy as core tenets of our organizational culture. We believe every employee deserves a supportive team and leader. We believe in providing every employee with opportunities for continuous growth that meet their own individual career goals. If this resonates with you, we’d love to meet you! Job Details The ACT Program Manager leads with compassion and vision to support a multidisciplinary team in delivering high-quality, evidence-based services that promote safety, stability, self-determination, and meaningful community living in the least restrictive environment possible. The Program Manager maintains awareness of external system changes affecting service delivery, fidelity, funding, and growth opportunities, collaborating with organizational leadership to advance the mission, vision, and values of the program and agency aligning with MN statute. Responsibilities: • Lead and support ACT Team Leaders in defining shared responsibilities and effective team functioning., • Provide clinical consultation and guidance to address complex mental health and chemical health needs., • Engage staff in change management, continuous improvement, and solutions-focused problem solving., • Assess safety, risk, and vulnerability related to mental health symptoms, substance use, and environmental factors., • Build rapport and trust with adults, youth, and families through compassion, respect, and authenticity., • Balance independent decision-making with appropriate consultation and escalation of high-risk situations., • Communicate clearly and effectively with clients, team, families, community partners, and medical providers., • Manage competing priorities, meet deadlines, and adapt to rapidly changing service demands., • Promote an inclusive, diverse, culturally competent, and respectful work environment., • Support and exhibit Guild values of empowerment, dignity, collaboration, innovation, and perseverance., • Other duties as assigned. Required Skills/Abilities: • Knowledge of mental illness and the needs of people with mental illness., • Ability to develop and maintain receptive, open, and approachable lines of communication with clients and staff, and provide a friendly environment for visitors., • Demonstrated skill in participative management and supervision of staff., • Community-based, recovery-oriented delivery models that align with agency mission., • Knowledge of Minnesota statutes, DHS guidelines, county contracts, and policies governing ACT and Youth ACT services., • Knowledge of ACT and Youth ACT fidelity standards and quality assurance expectations., • Program-level budget oversight, financial accountability, and productivity management., • Integrated behavioral health care, including co-occurring mental health and substance use conditions., • Community, social service, and natural support resources across Ramsey and Dakota Counties., • Strong written and verbal communication skills, including composing, proofreading, and editing., • Presentation and meeting facilitation skills., • Ability to work as a proactive and positive member of a team to deliver quality services., • Ability to maintain confidentiality of organization, personnel information, and client data., • Ability to use sound judgment and maintain healthy professional boundaries., • Analytical and problem-solving skills., • Ability to meet deadlines and set priorities., • This position is based in Ramsey County, and Dakota County; however, the majority of work is in the field as services are provided to clients wherever needed., • The position completes activities in the program office and will have interactions with clients of the program and the public., • Travel may be required to other program sites., • Requires transporting clients in a personal vehicle regularly., • This position has the potential to come into contact with bodily fluids, communicable diseases, tobacco smoke, and household pets., • Prolonged periods at a desk, working on a computer., • Walking and standing continuously for hours at a time. Required • A Bachelor’s degree in Social Work, Psychology, Counseling, Marriage and Family Therapy, or a related behavioral health field., • Minimum of 3 years’ experience leading and coordinating services to people with mental illness, • Qualification as a Mental Health Professional as defined in Minnesota Statutes 245.462, subdivision 18 is required. Preferred • A Master’s degree in Social Work, Psychology, Counseling, Marriage and Family Therapy, or a related behavioral health field., • Experience in ACT, Youth ACT, or other intensive community-based mental health services., • Supervisory or program management experience in a nonprofit or county-contracted environment., • Experience working collaboratively with county systems, managed care organizations, and community partners. Additional Requirements: • Must not be actively receiving services from Guild and must not have received services within the last two years., • A valid Class ‘D’ Driver’s License, reliable vehicle, satisfactory driving record and necessary insurance., • Ability to travel throughout the Twin Cities metro area, including Ramsey and Dakota Counties, • The ability to provide on-call services in one-week increments (including weekends and holidays), which includes carrying and responding to a pager on a rotating schedule., • Ability to be ambulatory, negotiate stairways, and lift/carry up to 40 pounds. The salary range for this position is between $70,000 to $85,000 annually. The range reflects the minimum and maximum salary for the position. Compensation will depend on the candidate’s professional experience, skills, and relevant education, training, and certifications. Guild’s Employer Promise We know you do your best work when you feel supported and have the flexibility to meet all of life’s demands, no matter what those demands might be. Guild is an environment where your emotional, physical, and social wellbeing matters. A place where we’re motivated to care for each other and to work together to make a difference in the lives of our clients. We show up for our clients and we show up for each other. And Guild shows up for you. About Guild Guild is a Minnesota not-for-profit 501(c)(3) organization that empowers those living with mental illness and/or experiencing long-term homelessness by helping them find the tools they need to lead stable, fulfilling lives in communities of their choosing. Benefit Highlights • Flexible work arrangements, • Autonomous managers, • Separate vacation, personal and sick time, • Modern technology (enables flexibility, communication and collaboration), • Sick leave donation, • Supportive culture, • Investment in individual and group training and development