Plant Manager - Single Loc
hace 22 días
Conroe
Job Description Plant General Manager Reports To: Vice President Edit Holdings, LLC dba Tide Cleaners is seeking a Plant General Manager to join our dry-cleaning team! We are seeking an enthusiastic leader that enjoys working with people and as a team to represent Tide Dry Cleaners brand to its highest standards. Duties & Responsibilities • Demonstrate company core values at all times: Guest Services, Excellence, Committed, Integrity, and Top Quality, • Provide management and oversight for all managers in the market, including, but not limited to the Production Manager and the Assistant Manager., • Manage scheduling and compliance for all of the stores in the market., • Ensure superior quality production work (meeting Company standards for cleaning, finishing and packaging of garments)., • Ensure consistent attention to detail (regular inspections for cleaning and stain removal, proper finishing, button replacement, hem repairs, etc.)., • Ensure minimum errors or re-work (meeting Company goals for damage claims)., • Ensure a consistently positive experience for customers (meeting customer satisfaction surveys for friendly, consultative, courteous, well-groomed employees and a bright, clean, welcoming environment)., • Meet revenue goals (grow loyal base of core dry cleaning customers)., • Build profitability (grow piece count and sales of added value services; maximize cash flow margin)., • Operate within budgeted guidelines and control operational costs (maintain labor percentages within target ranges, achieve cost control and productivity goals, and optimize efficiency with proper upkeep and maintenance of equipment)., • Monitor store performance against key indicators (weekly, monthly, annually)., • Create and maintain friendly, supportive work environment conductive to team and individual growth (physical safety and comfort; employee satisfaction)., • Training, monitoring, and retaining superior key staff (store performance; inspection logs; damage claims; customer feedback; maintaining turnover percentages within target ranges)., • Energize and motivate continued growth (ongoing education and training; appropriate rewards and recognition efforts; timely individual performance reviews)., • Manage quality and flow of work (daily and weekly sales, production/employee)., • Supervising operational and Guest Service Representative (GSR) service efforts (fast, efficient, and friendly; following Company standards for receiving, pricing, collecting payment, accurate detailing, sorting, racking, retrieving, and returning customer orders)., • Train GSR staff on POS system and operational staff on current garment types/fabrics and different methods of cleaning and finishing them., • Keep accurate records of load poundage, chemical, utility use, waste hauling, inventory, etc. (daily, weekly and monthly logs)., • Follow Company preventative equipment maintenance program (daily, weekly, monthly logs)., • If equipment is down, responsible for making sure it is back in service before the next production shift begins., • Ensure predictably reliable services (develop appropriate staffing schedules; follow punctual and correct opening and closing procedures)., • Regularly perform paperwork, cash outs, audits, and inventory., • Able to follow strict adherence to all lawful employer safety & health standards., • Ensure adequate performance management of all employees including affirmations, counseling, discipline, and terminations as required in a timely manner, resolve any production personnel problems with the support of Human Resources., • Able to do & perform all job descriptions such as pressing, spotting, cleaning, bagging, scanning, racking, dry cleaning and laundry cleaning equipment, boiler, air compressor and vacuum knowledge., • Able to stand for extended periods of time., • Other duties may be assigned. Qualifications • Three + years direct customer service experience., • Three + years of experience managing and/or training employees., • Minimum three years in the dry-cleaning business., • Clean driving record to operate a company vehicle., • Minimum 2 years of experience in dry cleaning industry., • General understanding of Business and managing a Statement of Profit & Loss., • High school graduation or equivalent plus some secondary education preferred., • Demonstrates ability to build the culture of a team., • Health Insurance, • Vision, • Dental, • 401 (k), • Yearly Paid Time Off, • Paid Holidays