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Organization Overview Advance Illinois is a nonprofit policy and advocacy organization that works toward a healthy public education system that prepares students to achieve success in college, career, and civic life. We are committed to an aligned education system across the B-20 continuum that strives for equity, stresses college and career readiness and completion, and supports the whole child from the earliest years through adulthood. We believe every child should have access to high quality education and care, regardless of geography, income, or race. Spanning the early childhood through higher education continuum, Advance Illinois analyzes research, data, and best practices; engages practitioners, families and partners; and develops and promotes policies designed to strengthen public education, higher education, and early childhood education and care in Illinois. We are seeking a passionate and committed individual with demonstrated fundraising and leadership skills who is able to thrive in a fast-paced, collaborative workplace to help shape and implement a dynamic development strategy. Position Summary Advance Illinois seeks an experienced Director of Development to grow and diversify the funding base we rely on to support our $3.7M annual budget. The organization launched in 2008 and has been highly successful in building a loyal base of foundation and individual donors. The ideal candidate will be committed to strengthening public education and be adept at communicating Advance Illinois’ mission, vision and strategies to a wide range of outside partners. In addition, they will be a strategic thinker, able to craft and execute campaigns, events, and outreach designed to introduce Advance Illinois to new partners. The Development Director reports to the President and manages a Senior Grants Associate, along with interns and vendors. The Director works with other members of the Senior Leadership Team to inform and support broader organizational priorities, operations, and culture. We are looking for a proven leader and self-starter who is able to work independently, is comfortable working in a collaborative team environment, and able to partner not only with staff members but with a diverse network of outside partners and stakeholders. Competencies & Attributes • Passionate about advancing educational equity, with a commitment to collaborative change., • A systems thinker, with the ability to identify key development opportunities, challenges, and strategies, with a track record of success in growing giving and diversifying funding streams., • Demonstrated ability to manage and lead, including ability to identify process issues and solutions., • Deep knowledge of the education development space, preferably with existing relationships among key funders at the state and national level., • Excellent interpersonal skills, including the ability to build and manage meaningful relationships with individual and institutional donors, including foundations and corporate partners., • Ability to design and oversee events as necessary., • Unquestioned integrity combined with the ability to strategically assess opportunities in a shifting landscape., • Excellent communication skills, including writing, speaking, and listening., • Proficiency in Microsoft Office, Salesforce, and willingness to master additional software and systems as necessary. Essential Functions • Work with the President and the Board to shape and implement the organization’s development strategy, including annual giving, major gifts, foundation grants, and events., • Lead efforts to cultivate, solicit, and steward new and existing individual and institutional donors., • In collaboration with the President and the Board, set and meet annual revenue and fundraising goals., • Conduct and maintain prospect research on foundations and potential institutional donors., • Support cross-team efforts to track and articulate organizational impact for funders., • Collaborate closely with communications staff to develop compelling narratives for campaigns, briefings, and events., • Engage productively with Board members to involve them appropriately in fundraising efforts., • Work effectively with vendors, financial/accounting partners, and Advance Illinois staff to maintain clear and smooth reporting and planning., • Effectively manage internal Development team members., • Oversee compelling and timely grant submissions and reporting., • Be a public ambassador of the organization, participating actively in relevant professional networks and organizations., • Promote growth of others by sharing knowledge and experience., • Serve as a member of the Senior Leadership Team, providing overall leadership to the organization, including presenting to the Board and working with Board members, assisting with annual planning, budgeting, and goal setting, and contributing to a collaborative team environment., • Serve as a Salesforce administrator for Development, supporting CRM-related functions including database integrity and user management, along with designing and maintaining dashboards, reports, and workflows to support donor tracking and analytics., • Perform other duties as required. Education and Experience • Bachelor’s degree required; Master’s degree preferred, • Minimum of 5 years’ experience in a similar role is strongly preferred, • Supervisory experience preferred, • Experience with Salesforce or similar CRM preferred Working Environment Advance Illinois staff are expected to work from the office on Tuesdays and Thursdays, and a third day at their discretion, and are welcome to work remotely two days a week. The position is located in Chicago. Compensation Competitive salary commensurate with experience and within organizational pay bands, along with excellent benefits such as: health/dental insurance; short-term/long-term disability plans; IRA with an employer match; flexible spending account; holidays and vacation accrual. To Apply Complete this survey and submit a resume to development@advanceillinois.org. All submissions will be acknowledged. Applicants selected for an interview will be contacted. Please do not call Advance Illinois. Equal Employment Opportunity Statement Advance Illinois is an equal opportunity employer with a commitment to engaging the skills and leadership of people of color, low-income persons, LGBTQ persons, people with disabilities, and other people from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, political affiliation, mental or physical disability, age, marital status, family status, or veteran status. People from these and other historically marginalized backgrounds and communities are strongly encouraged to apply.

Posting Type Hybrid/Remote Job Overview The Senior Technical Analyst is an experienced individual contributor who partners with business stakeholders, product owners, and engineering teams to deliver effective, high quality technical solutions. This role plays a critical part across the Software Development Life Cycle (SDLC), translating complex business needs into clear, actionable technical requirements while ensuring feasibility, quality, and user advocacy. The Senior Technical Analyst operates with a high degree of autonomy, applies deep system and process knowledge, and serves as a trusted advisor on solution design, impact analysis, and delivery execution-without direct people or delivery ownership. Job Description and Requirements Key Responsibilities Activelyparticipatein the Software Development Life Cycle (SDLC) across requirements gathering, analysis, testing, and release activities for medium tohighly complexinitiatives. Elicit, analyze, and document business and technical requirements, translating stakeholder needs into clear, actionable specifications for development teams. Develop andmaintaina deep understanding of business processes, systems, and how technical solutions enable internal and external stakeholders. Apply strong critical thinking and problem-solving skills to evaluate options, assess tradeoffs, and recommend well-reasonedsolutions. Analyze the organizational, system, and processimpactsof proposed solutions,identifyingrisks, dependencies, and downstream effects. Identifychange impacts associated with proposed solutions and support effective adoption by proactively surfacing risks and considerations. Coordinate and support system testing and user acceptance testing (UAT),validatingthat delivered solutions meet defined requirements and quality standards prior to release. Build andmaintainstrong working relationships with stakeholders through clear communication, expectation setting, and ongoing collaboration. Create andmaintaintechnical documentation, process flows, and reference materials to support implementation, troubleshooting, and future enhancements. Serve as a subject matter expert for supported systems and domains, providing guidance and informal mentorship to peers as needed. Qualifications Business Analyst certification or equivalent coursework. Experience working in an Agile environment. At least three years working with the Salesforce platform as a business analyst, system administrator, or super user. At least two years supporting anorganizationlarger than 250 employees in a business analyst capacity. Experience documenting and presenting visualizations that describe complex processes appropriately for the intended audience. Comprehensive knowledge of the Salesforce platform's core features including Sales, Service, and Flow. Experience in closely partnering with business stakeholders to learn business processes, propose changes as per industry standards and best practices, andidentifysolutions to enable, simplify, transform & innovate the systems and process flows. Excellent communication skills and ability to translate functional requirements into technical specifications, and technical requirements into business specifications for stakeholders. Detail-oriented, curious, self-starter withabilityto work both independently and in a team environment. Experience with ITGC, ITCM, and ITILpreferred but not required. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $81,000 and $121,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Agile Methodology, Business, Business Analysis, Process Improvements, Project Management, Requirements Gathering, Risk Management, Software Development, Software Development Life Cycle (SDLC), User Story

Job Description USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency. We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future. USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us. POSITION SUMMARY We are seeking a highly motivated and experienced Sr. Salesforce Administrator who will be responsible for the day-to-day configuration, enhancement, maintenance, and support of the company's Salesforce applications. This role collaborates with stakeholders across departments to translate business requirements into technical solutions and improve platform adoption and efficiency. Minimal travel will be required. KEY ACCOUNTABILITIES AND RESPONSIBILITIES -Lead the administration and continuous improvement of our Salesforce environment, ensuring optimal performance and scalability. -Oversee the configuration, enhancement and management of Sales Cloud, Service Cloud, and Marketing Cloud to align with business needs. -Design and implement data models by creating custom objects, fields, relationships and record types to support scalable business processes. -Design and implement complex lightning flows, LWCs, workflows, validation rules, and Lightning pages. -Develop, Optimize and Maintain Dashboards & Reports in Salesforce to provide actionable insights and track key performance metrics. -Manage data migration activities by leveraging relevant data movement tools such as Data Loader and other ETL tools to import/maintain large datasets ensuring accuracy and consistency. -Manage user roles, profiles, and security settings to ensure data integrity and security. -Provide advanced support and troubleshooting for Salesforce users, resolving complex issues efficiently. -Collaborate with cross-functional teams to gather and analyze requirements, translating them into comprehensive Salesforce solutions. -Develop and maintain detailed documentation for system configuration, processes, and user training. -Conduct regular data audits, cleansing, and ensure compliance with data governance policies. -Stay current with Salesforce releases, new features, and best practices, recommending and implementing enhancements. -Lead the integration of Salesforce with other business systems and third-party applications. -Provide training, mentorship, and support to end-users and junior administrators to enhance their Salesforce proficiency. -Lead and manage Salesforce-related projects, ensuring timely delivery and alignment with business objectives. KEY QUALIFICATIONS: Education -Bachelor’s degree required, degree in computer science, information systems or related field is preferred. Certifications -Salesforce Administrator certification is required; advanced Salesforce certifications (e.g., Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant) are preferred. Required Skills -5 to 7 years of hands-on experience as a Salesforce Administrator -Advanced experience in Sales Cloud, Service Cloud and Marketing Cloud; experience with Data Cloud, Commerce and Communities is a plus. -Proven experience in designing and managing complex Salesforce configurations. -Strong understanding of Salesforce security, sharing rules, and data governance. -Excellent communication skills to translate technical concepts to non-technical users and gather requirements from stakeholders. -Strong customer focus with demonstrated analytical and problem-solving skills; knowledge of USG products, business and customer base is a plus. -Excellent attention to detail, quality and accuracy of assigned work and projects. -Proven time management and organizational skills with the ability to juggle multiple demands, manage shifting priorities and meet deadlines. -Proven leadership and management skills with the ability to work independently and as part of a team; experience process design and project management is a plus. -Strong interpersonal, written, and verbal communication skills; ability to communicate effectively with internal customers, team members and upper management. -Proficiency in Microsoft Office Suite; experience with analytical tools such as Tableau and OBIEE, is a plus. Preferred Skills -Experience with integrating Salesforce with external systems using APIs, middleware (MuleSoft) or others. -Experience with Agentforce, Einstein for Service or other Generative AI tools. -Knowledge of Apex, Visualforce, and Salesforce development best practices. -Familiarity with Agile methodologies and project management principles. -Experience with ERP and CRM applications such as Oracle Advanced Pricing, Oracle Channel Revenue Management; Salesforce experience preferred. Rate of pay may be adjusted based on the qualifications and experience of the candidate. USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period. Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays. Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today. EOE including disability/veteran

Job DescriptionWho are we looking for…Daniels Health seeks an exceptional billing administrator to be entrusted with ensuring a smooth customer experience when it comes to all things billing. The selected person will be enthusiastic, hard-working, and team oriented. Daniels is a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. Operational activities include transport, manufacturing and distribution of products, and the treatment of healthcare waste. Daniels is a highly recognized brand in the healthcare space and due to the growth of the Company is looking to grow the billing team. What you will do · Monitor Customer Phone Call Queue, including answering and addressing all customer questions and/or complaints associated with invoicing.· Create Salesforce Work tickets and forward to applicable departments if unable to address Customer questions.· Provide timely customer service to customers via phone and email.· Collaborate with collections, sales, and plants to research and resolve customer billing questions.· Gathering and summarizing supplemental billing information to accommodate customer billing requirements.· Setting performance standards and ensuring that the appropriate coverage is in place to meet or exceed service goals· Align Billing practices with interdepartmental teams EG: Accounts Receivable Candidate Profile Skills & Qualifications· Degree in Accounting, or related field is preferred, equivalent work experience considered · Intermediate Excel skills · Highly organized with exceptional written and verbal communication skills · Sharp eye for detail · Proficient data entry skills; high number of words per minute · Ability to use numerous software's at any given point· Easy to adopt changeThe pay range for this position is $20.13 to $25.09 dollars per hour. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.Learn more about us and our mission! Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations. Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description We’re in the business of Good. Lions International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity. Every Lion and club are supported by our international association. More than 300 Lions International staff members are constantly working on tools and technology to enhance Lions’ service. When caring people join together, roll up their sleeves and take action to make their community better, it’s an incredible feeling for everyone involved. Here's how you can help. We are currently looking for a Senior Salesforce Administrator to join our team and rise to the challenge of empowering service. In this position, you’ll play a vital role on the technology team at Lions International. You’ll bring a deep understanding of the Salesforce platform, be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. This is a pivotal role for our organization and the right individual will have significant input on Salesforce decisions. What You’ll Do: Implements Salesforce configuration changes, including (but not limited to): Flows, custom objects, formula fields, rollup summaries, triggers, page layouts, record types, custom settings, custom metadata types, dashboards and reports. DevOps/release management including: change set preparation, promotion of change sets through environments and deployments using a third party tool such as Gearset. Management of integrated applications from third-party suppliers. User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules Sandbox environment management Data management to improve Salesforce data quality, implementing rules and automation as needed. Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer Identify and gather complex business requirements from users and stakeholders and translate into scalable solutions. Mentor junior employees and provide occasional oversight of their work. Creates high-level and detailed work effort estimates for proposed technical solutions. Assist in documenting processes and workflows to strengthen institutional knowledge. Identify unused or underutilized platform features Identify opportunities for process improvement within Salesforce. Resolve user support tickets. Provide user training and create relevant training materials. We’re Looking for Someone With: A Bachelor’s degree in a relevant field; equivalent experience with a high school diploma may be considered. A minimum of 7 years general IT experience, with at least 5 years Salesforce Administration specialization. Salesforce NPSP experience a big plus. Salesforce Experience Cloud (Community) and Lightning experience strongly preferred. In-depth understanding of Salesforce sharing and security (roles, profiles, permissions, organization wide defaults, sharing rules) DevOps/release management experience using 3rd party Salesforce release management tools (e.g. Gearset, Copado, etc.) ideal. Experience using import wizards and dataloader. Experience with Validity Demand Tools to manage data is a big plus Sandbox environment management experience a plus. Excellent relationship-building skills, with the ability to act as a subject matter expert and liaise with stakeholders at all levels. Ability to gather requirements, and both design and propose scalable, technical solutions. Trailhead Badges/Super Badges Advanced Administrator and Platform App Builder Certifications desired. Knowledge of apex and Aptify a plus. Compensation range for this role is expected between $125,000 to $133,000. Salaries may vary depending on factors, including but not limited to, job location, skills, and experience. Why You’ll Love Working Here: Lions International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as: Three weeks paid time off Flexible and hybrid work schedules (2 days per week in office). Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 401K with employer match Reimbursable training Casual dress Flexible and hybrid work schedules (2-3 days per week in office). We are committed to fostering an environment where all individuals –regardless of background, identity, or lived experience – feel welcomed, respected and empowered to serve. Our strength comes from the diversity of our members and staff, and the inclusive spirit that unites us in service. Please note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Powered by JazzHR GB7bBDsqiX

Job DescriptionDescription: About 160 Driving Academy 160 Driving Academy is the largest CDL training school in the country,14 years strong, 90+ locations across 32 states, and roughly 20,000 students earning their commercial driver’s license with us every year. We graduate at an 88% first-time pass rate because we take the work personally. Behind every one of those graduates is a working adult who bet on themselves, and behind every one of those outcomes is a platform that had to work. The Role When a student enrolls at 160 Driving Academy, a chain of events has to happen, drug test scheduled, DOT physical confirmed, permit application tracked, class attendance monitored, job placement coordinated, and a CDL handed over at the finish line. Right now, many of those steps involve manual handoffs and disconnected systems. Your job is to change that. As our Salesforce Developer, you will build and maintain the integrations and automations that connect our student lifecycle, from enrollment to graduation, inside Salesforce. You’ll work with our Student Success, Admissions, Compliance, and Operations teams to eliminate friction, surface the right data at the right time, and make sure nothing falls through the cracks for the 20,000 students moving through our programs every year. Compensation & Benefits • Salary: $90,000 – $120,000 per year, commensurate with experience, • Health, vision, and dental insurance, • Paid time off and paid holidays, • Currently fully remote; may transition to hybrid in the future Key Responsibilities • Build and maintain integrations that power the student lifecycle, drug test scheduling, DOT physical tracking, permit applications, attendance monitoring, curriculum adherence, and job placement coordination, • Design, develop, and deploy Apex, Lightning Web Components (LWC), Flows, and automations that reduce manual work for our Student Success and Admissions teams, • Connect Salesforce to third-party systems and vendor platforms via REST/SOAP APIs and platform events, • Partner with Student Success, Operations, and Compliance stakeholders to translate real workflow pain points into clean technical solutions, • Own data quality and pipeline health, if the data in Salesforce is wrong, student outcomes suffer, • Troubleshoot and resolve production issues quickly; a blocked integration can mean a missed drug test or a delayed enrollment, • Stay current with Salesforce releases and proactively recommend features that improve advisor efficiency or student visibility Requirements: Required Qualifications • 3–5 years of dedicated Salesforce development experience, • Salesforce Certified Administrator (required), • Software development background preferred (any language or platform), • Strong proficiency in Apex, SOQL, LWC, and Salesforce declarative tools, • Experience with Salesforce integration patterns (REST, SOAP, Platform Events, Change Data Capture), • Solid understanding of Salesforce security model, governor limits, and best practices, • Strong communication skills and ability to work independently in a remote setting Preferred Qualifications • Salesforce Certified Platform Developer I, II, or other Salesforce certifications, • Experience with Sales Cloud, Service Cloud, or Education Cloud, • Familiarity with CI/CD pipelines and DevOps tools (Salesforce DX, Copado, Gearset), • Experience in a high-growth, multi-location services company

Resource Innovations is seeking a Salesforce Engineer with development experience to join our growing software team. We are seeking a highly skilled and motivated Salesforce Engineer with a strong background in leading and supporting in the full life-cycle development of Salesforce cloud-based enterprise systems, including design, implementation, testing, and support in fast paced team environment. In this role, you will be responsible for the successful development, configuration and implementation of our Salesforce software solutions for key customers to meet their specific needs. You will serve as the primary point of contact for our teams, understanding their business objectives, and guiding them through the software configuration process. Your expertise in leading Salesforce development and configurations will be critical in driving results and customer satisfaction. Duties and Responsibilities • Lead and participate in the full life-cycle development of Salesforce cloud-based enterprise software systems, including design, implementation, testing, and support in fast paced distributed team environment., • Responsible for UI design, development, client-side programming, and building and release infrastructure., • Collaborate closely with internal teams and clients to understand their business requirements and objectives., • Configure and customize software solutions to align with client specifications and goals., • Lead demonstrations and training sessions to educate clients on software functionality and best practices., • Ensure timely and successful delivery of software solutions according to client needs and objectives., • Monitor and track client accounts to identify potential issues or opportunities for improvement., • Stay updated on industry trends and best practices to provide strategic guidance to clients, • All other duties assigned, • 5+ years of software development and configuration experience in designing and developing high performance, reliable and scalable production systems, • Bachelor’s degree in Computer Science, business administration, or a related field (or equivalent work experience)., • Proven experience as a Salesforce engineer and administrator., • Strong understanding of Salesforce configuration and implementation processes., • Experience in writing client and server-side code for web-based applications, strong Apex or Java expertise preferred, • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients., • Excellent problem solving and analytical skills and attention to detail, • Practical knowledge of the Agile Software Development Life-cycle, • Ability to manage multiple client accounts and prioritize tasks effectively., • Experience in the software industry, particularly with Salesforce products., • Willingness to travel occasionally for client meetings and presentations. Preferred: • Knowledge of project management tools is a plus., • Experience in the utility and climate industry and integration of software products. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $88K - $110K. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Job DescriptionJob Overview: We are seeking a highly capable service desk analyst who will be responsible for onsite support as well as inbound calls and tickets from Cortavos managed services clients. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. In this hybrid role, youll become an integral part of our support ecosystem, directly impacting our clients' successes. For three days a week, be the linchpin at a client's location in Elmhurst, providing hands-on deskside support, and fostering enduring client relationships. The remainder of your week will be remote, where you'll extend your expertise to various clients. Engage in continuous learning, collaborate with our adept Systems Engineers, and enhance your skillset. Your role is vital in providing efficient resolutions, maintaining client satisfaction, and contributing to the knowledge base that bolsters our Managed Services team. The ideal candidate will take an empathetic approach when communicating with clients, and relay technical questions and solutioning in a patient, polished, and professional manner. This role has dual reporting to the Service Delivery Manager and the Service Delivery Team Lead. This is a hybrid field role requiring: • Onsite support at client locations at least once per week (or more, based on the discretion of the hiring manager)., • Travel on short notice to other client sites when needed., • Occasional overnight travel, including multi-day deployments., • When not onsite, this role provides remote support and collaborates with internal teams to close tickets and improve documentation. Responsibilities: Helpdesk • Provide on-site support in Elmhurst, Illinois - ensuring streamlined operations and building strong client rapport., • Offer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, MacOS support, and other Level 1-2 support issues., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs., • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action., • Follow up with and ensure that tickets are being completed in a timely manner, work with escalation team members to ensure tickets are being completed. Knowledgebase and CRM Management • Maintain and write accurate knowledge base articles as you come across, • knowledge and information while working cases. Knowledge is the base of, • Managed Services., • Maintain client information records, including gathering information about, • that client and making sure that information is up to date in applicable, • systems (Autotask, Salesforce, monday.com) Hardware and Software Provisioning • Install and configure computer hardware, software, and peripherals according to organizational standards as provided in company documentation., • Maintain accurate records of computer hardware inventory., • Install, update and make sure required software is available., • Create and update documentation for provisioning processes, troubleshooting guides, and best practices., • Image and deploy devices as part of client onboarding and refresh initiatives., • Conduct new user orientation and first day training on equipment and support access., • Maintain clean and organized workspace setups, ensuring cable management and presentation standards are upheld., • Track and restock inventory in vehicles and field closets., • Assist with RMAs and warranty claims for damaged or failed equipment. Professional Development • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows., • Complete certifications, as requested. Required Skills & Qualifications: • Valid U.S. Drivers License with a clean driving record, • Able to lift and move 50+ pounds and remain on your feet for extended periods, • Willing and able to travel regionally on short notice, including multi-day overnight trips, • Associates or Bachelors degree in progress, • 3 years IT service desk experience, • 3 years of customer service experience over the phone and email, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Ability to work after hours on-call rotation Preferred Qualifications • Bachelor's degree, • Managed Service Provider experience, • Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator, • Familiarity with IT hardware, software, and managed services technology, • Proficiency in Google Suite, particularly Gmail and Google Docs, • Working knowledge of Microsoft Intune, • Familiarity with Entra is a plus Estimated Usage of Time • 60% - Onsite Service Desk Support (~24 hours/week), • 20% - Remote Service Desk Support (~8 hours/week), • 15% - Knowledge Base Documentation (~6 hours/week), • 5% - Professional Development and Certifications (~2 hours/week) Work Environment: • Competitive salary, as well as employer, contributed health benefits, • Remote work, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year Flexible work from home options available.

At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms.Enjoy a collaborative, future-forward culture that empowers your success.Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with

Watts, LLC (JWI) is a woman-founded professional services firm that believes in treating its clients and employees like family at every level of our company.Our family culture is what we’re known for, and we work to stay true to who we are.That’s how we manage our projects and how we recruit THE

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

Principal Associate, Data Analyst - Risk.At Capital One, data is at the center of everything we do.When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology

Cornerstone OnDemand is looking for a strategic, analytical, and execution-oriented.Principal, GTM Planning & Strategy.This role sits at the intersection of.Sales, Finance, Marketing, and Revenue Operations.You will partner closely with GTM leadership to drive tradeoff decisions, scenario modeling,

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us.For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country.With our historic growth, it is an exciting time

Work At Home Vintage Experts is looking for Data Analysts to assist clients in the insurance industry with various data-related tasks.Responsibilities include building data warehouses, generating reports, and training internal users.Qualified candidates should have 25 years of experience and a backg

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

HCSC is seeking a data analyst in Chicago, IL, responsible for developing reports using SAS or similar programming languages.The candidate will validate report results and present findings to both internal and external customers.The position requires a Bachelor’s Degree in Business Administration

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

NTT DATA is seeking a Technical Analyst to support the modernization of the Illinois Medicaid Enterprise System (MES).This remote role requires coordination with stakeholders, and development of the Illinois MITA State-Self Assessment, with up to 25% travel to Springfield, Illinois.The ideal candida

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

At the heart of our Data & Analytics team is a commitment to turning insights into impact.We believe data should never sit idle—it should be activated to shape compelling stories and drive strategic growth for our clients.To support this mission, we're seeking a standout.As a Senior Analyst, y

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

Chicago, IL (Hybrid – 2 days/week onsite).This is a Direct Hire role in Chicago, IL (Hybrid – 2 days/week onsite.This position exists to serve as the primary Workday subject matter expert for a growing Chicago-based organization, owning system configuration, reporting, and process optimization a

Office Administration Background Screening.Examina Investigations LLC Chicago, IL.Part-Time position, opportunity for PTO, Full-Time Position and Promotion.Examina is a national background checking, pre-employment screening firm located in Chicago, IL.We specialize in highly regulated industries w

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. Role Summary: As a Branch Office Administrator, you'll be a vital part of our team, providing seamless support to our clients. Strong computer literacy with willingn

Orion Engineers, PLLC is seeking a dynamic Office Administrator to join our growing team in the Fulton Market office supporting our engineering services and sister firms', Anchor Heavy Civil, services as well. Proven experience as an office administrator or in a similar role.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

HDI Global Insurance Company is a commercial property and casualty insurer headquartered in Chicago, IL.We are a wholly owned subsidiary of HDI Global SE, which manages the industrial lines division of the Talanx Group.Our broad and flexible portfolio of products and services combined with our inter

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

This role provides comprehensive administrative and operational support in a professional office environment, including front desk management, event coordination, communication, and process improvement to ensure smooth office functioning and a positive client and employee experience.Key Responsibili

The Business Analyst will support oversight, monitoring, and compliance activities related to ACA Marketplace brokers.This role ensures adherence to CMS regulations, internal policies, and contractual requirements governing broker activities.The analyst will leverage established processes, policies,

Office Administrator & Executive Assistant. Obra Real Estate is seeking a highly organized and proactive Office Administrator & Executive Assistant to join our Chicago team.

City Auto Group is seeking a detail-oriented and dependable Office Administrator to support daily dealership operations.