Studio Coordinator / Aesthetician
5 days ago
Bethesda
Job DescriptionDescriptionWe are seeking a Studio Coordinator/ Aesthetician to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success. Key Responsibilities • Provides patients with laser, PRP, microneedling and other rejuvenative procedures providing the highest level of patient comfort, studio experience, and results satisfaction, • Respects OVME culture, and abides by OVME Culture Guide, • Maintains an expert level of knowledge across the suite of OVME products and services, • Maintains all licenses and services-mandated training, as well as OVME proscribed training, • Maintains detailed records within the company’s patient management system with regard to patient procedures, outcomes and other required medical input, • In coordination with the Patient Care Coordinate, ensures that procedure rooms are maintained in a healthy and clean manner and conform to the OVME standards of sterility and use, • Proactively and within the context of individual patient needs, cross-sells other company products and services on a consultative basis, • Always presents as a consummate professional to patients and other team members, • Maintains all equipment, supplies and other procedural equipment to OVME standards, • Errs on the side of caution with regard to any outside or patient specific variable that could impact procedure safety, patient comfort, or results, • Reports to Studio Medical Director and Studio Manager, • Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression., • Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently., • Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources., • Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records., • Process client payments, verify insurance information if applicable, and provide receipts or invoices as required., • Licensed Aesthetician, • Minimum 2-5 years concentrated experience in medical aesthetics, laser treatments, and all other premium aesthetic services is preferred., • Exceptional written and verbal communication skills., • Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment., • Social media management experience., • Ability to function independently with minimal supervision., • Ability to work well independently, in a team environment, and with remote employees., • Team player mentality., • Strong sense of ownership and urgency., • Extremely detail oriented., • Self-starter and passion for learning., • 15 Days Paid Time Off, • 10 Paid Holidays, • Medical, Dental, Vision Coverage, • Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid, • 401k Employee Contribution, • 401k Employer Match, • Employee Assistance Program (EAP) Resources, • Employee Service Allowance, • 50% Employee Retail Discount, • Friends and Family Discount, • Team Member Referral Bonus
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