Senior customer success manager jobs in Atlanta, Georgia - Page 2Create job alerts

Job Description About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. To learn more, visit . About The Role At Industrious, we're building a world-class coworking experience that combines thoughtful design, hospitality, and flexibility. We're looking for a customer-obsessed Lifecycle Marketing Manager to play a key role in driving new member acquisition and retention through innovative, data-driven campaigns. This role is critical for accelerating our growth efforts and creating a seamless journey from prospect to customer, while also managing the end-to-end lifecycle for our core member base. Reporting to the Senior Manager of Lifecycle Marketing, this role is ideal for a marketer who thrives at the intersection of creativity and analytics and enjoys rolling up their sleeves to execute. You are also a kind, thoughtful, quirky team player who doesn't take themselves too seriously. Key Responsibilities * Create, schedule, and send email communications that drive awareness around new locations, upcoming events, and exciting promotions. * Assist with the deployment of automated lead nurtures, ensuring we effectively guide prospects through the consideration phase. * Oversee and optimize Industrious' referral program, driving adoption and identifying opportunities to grow business revenue through the program.. * Manage our direct mail campaigns, including segmentation, testing strategy, and reporting on performance. * Maintain "local playbooks" to ensure consistent marketing practices across all Industrious markets. * Track industry trends to surface new, opportunistic ideas for differentiating Industrious from competitive offerings. * Collaborate cross-functionally with design, operations, and sales to ensure marketing programs are executed seamlessly. * Regularly analyze campaign data and share actionable insights with the broader marketing team, highlighting CRM's impact on business KPIs. You Are: * A customer-centric marketer with a proven track record in a similar Lifecycle Marketing role – driving commercial results around customer acquisition, lead nurture and retention. * A HubSpot wiz with deep experience deploying emails and reporting on performance. * Highly organized with strong project management skills; able to juggle multiple projects in a cross-functional environment. * Excited about data and exhibit an analytical mindset with a comfort in interpreting performance metrics and making recommendations. * A creative thinker who enjoys testing new approaches and uncovering growth opportunities. * A strong communicator who can work collaboratively across teams. * Kind and thoughtful – a team player who doesn't take themselves too seriously. Qualifications & Requirements * 3+ years of experience in Lifecycle Marketing with a focus on driving user acquisition and retention through multi-channel strategies. * Hands-on experience building and executing marketing campaigns with proficiency in marketing automation tools and CRM platforms (Hubspot a plus). * Strong communicator who can effectively present ideas, findings, and campaign results to key stakeholders. * Project management skills, with the ability to manage multiple priorities and meet tight deadlines. * Skilled at analyzing data and adjusting strategies to optimize campaign performance. * Collaborative and adaptable team player with strong problem-solving skills who thrives in fast-paced environments. Compensation: The annual base compensation range for this role is between $100,000 and $110,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 12.5% bonus and participation in our long-term incentive program. Base and bonus compensation are just two components of Industrious' total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies. Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Industrious in the News: • Getting Our Team to Show Up And Love It: What We've Learned from Thousands of Office Days, • How Industrious became an $800million brand by building a sense of belonging, • CBRE Group to Acquire Industrious, Create New Business Segment, • A note from our CEO about Industrious + CBRE, • Industrious Partners with Delta Business Traveler to Support Every Kind of Business Flyer, • CBRE Chooses Coworking Hub for Its New Global Financial Headquarters, • The Anti Adam Neumann of the Co-Working Industry

Job DescriptionBounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands. Currently, Bounteous is searching for a Project Manager to add to our fast-growing team. Successful candidates have a demonstrated history and the wherewithal to truly partner with clients, leading all phases of digital-related projects including vision and scope definition, creative and user experience design, requirements specification and prioritization, iterative development, manual and automated testing, handoff, and delivery. Candidates should be comfortable managing projects of various sizes and complexities independently from inception through completion. You’ll be responsible for prioritizing, guiding, and directing practice area teams throughout the life cycle of various small to large sized projects.Information Security Responsibilities • Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols, • Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets, • Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.), • Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive informationRole and Responsibilities:, • Independently lead and motivate diverse teams on various types of projects in a fast-paced environment, • Manage project scope, timeline, budget, issues, risks, dependencies, and deliverable outcomes, • Lead on-time, on-budget delivery of digital projects, following internal processes, resulting in a high degree of client and internal team member satisfaction, • Function as a Scrum Master to lead effective Agile ceremonies including stand-ups, retrospectives, sprint reviews, grooming, and planning, • Proactively monitor, report, and manage project scope changes, budget burn, and timeline risk, • Ability to understand a problem and work toward a solution by building consensus within the project team, • Serve as an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product, • Ability to communicate (written and verbal) effectively and facilitate communication amongst the project teams, client stakeholders, and senior management, • Facilitate efficient meetings including producing detailed agenda, facilitating discussions, and ensuring action items are identified and followed up on, • Ability to adjust how information is communicated to various audiences, who each process information in their own way, have different working styles, and unique personalities, • Foster a collaborative environment within the project team, • Ability to resolve conflicts in a mature, productive, and positive manner, • Act as a key client contact and ensure their expectations are met and results are delivered, • Leverage current project management systems to make data driven decisions and provide reporting as needed, • Work with the clients and product owners to ensure the realization of business goals in working solutions, • Develop domain expertise in client's business space to drive results, • Ability to easily work with everyone from designers to developers to content strategists, and communicate across all levels in the company, • Partner with Client Service Executives and Business Development to scope, size, and solution new opportunities, • Support process and efficiency improvements across the Program Delivery competency, • Build strong relationships with client and internal team members to deliver success, • Contribute to the internal development of Agile and project management processes, deliverables, and standards, • Continue expansion and development of new skills, techniques, and tools through continuous learningPreferred Qualifications:, • BS/BA in relevant program, or equivalent work experience, • 3+ years of project management experience of progressively increased responsibility with at least 1 year of Agile experience, • 3+ years of experience working as a consultant or in an agency as a project manager, • Exposure to a wide variety of management techniques including Scrum, Agile, and/or Waterfall, • Worked with multiple teams simultaneously, consisting of 4 to 8 people, • Managed distributed or remote team members, • Experience delivering digital-related projects ($500K+, 6+ months), • In-depth understanding of digital development process and technologies, • Proven organizational skills and a focused attention to detail, • Experience in both Confluence / JIRA or equivalent tool for software development, • Experience with CMS platforms (Adobe Experience Manager, Drupal), eCommerce platforms (Magento, Shopify) and Google Analytics a plus, • CSM and PMP certifications are a plus, • Some Travel may be required

Job Description Are you looking for a job where you can use your experience to propel your career into management? At New York Life, we will invest in you from the start to help you learn and grow as a financial professional first. We’ll train you in valuable skills, such as marketing, business development, and customer relationship management, and provide you with the tools you need to further your career. Then we’ll train you and provide you with access to the tools you need for a career in management. What we’re looking for We’re looking for people who want to make a lasting impact on the financial well-being of individuals, families, and small businesses—motivated people who can answer yes to one of the following questions: • Do you have sales or managerial experience in another industry?, • Have you previously run a business?, • Do you have an MBA or other equivalent degree? If so, the Accelerated Path to Management Program may be right for you. In the Accelerated Path to Management Program, you’ll start off as a financial professional,* learning how to sell our products, building client relationships, and meeting specific requirements1 before transitioning into a management role. You’ll then undergo a six-month intensive training program designed to prime you for success as a manager. You will use that experience to understand how to recruit and coach others to success. Compensation: $80,000 - $150,000 yearly Responsibilities: What we offer Phase 1: Firsthand experience as a financial professional You’ll learn firsthand about a financial professional’s role and day-to-day work by working as a financial professional during the first year of your career journey with New York Life. We will provide you with extensive training, access to digital tools, and a comprehensive product suite. Training and resources You will receive top-notch training that will give you an understanding and appreciation for the strength and value of New York Life. Beyond this training and support, New York Life will provide access to the resources you need to succeed day-to-day, including experts on hand to answer your questions—and a suite of digital sales, prospecting, and marketing tools that will help you attract and retain your clients with web, social, and email content. Product Solutions You will learn about our robust products and services that can help clients achieve their financial goals. Together with its subsidiaries, New York Life provides a range of competitive insurance and financial products, including life insurance, annuities, long-term care insurance, disability income insurance, and investment products such as mutual funds through our broker-dealer, NYLIFE Securities LLC (member of FINRA and SIPC), a Licensed Insurance Agency. You will be required to hold securities licenses and FINRA registrations and affiliate with NYLIFE Securities as a registered representative before you can offer investment products. Phase 2: Your transition to Associate Partner After meeting specific requirements during the first 12 months as a financial professional, you will enter a specialized six-month Associate Partner training program.1 We’ll help you to lead and build your team of financial professionals. Throughout your career journey with New York Life, you’ll continue to have opportunities to grow and be promoted to increasingly senior levels of management. Qualifications: • Candidate must be an accomplished communicator with strong verbal and written skills, • Prior sales and/or business experience preferred but not necessary, • Go-getter mindset, • Strong desire to help others, • It is also a plus if you have strong interpersonal management skills, are a self-starter, and are capable of working individually as well as in a team environmentAbout Company For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. As a mutual company we hold ourselves to the highest standards of transparency, objectivity, and integrity. We’re committed to improving local communities through a culture of giving and volunteerism, supported by our own New York Life Foundation. Join a company that values development, career growth, collaboration, innovation, and diversity & inclusion. Through various resources and programs, you can grow your career while developing personally and professionally. Your life. New York Life. More powerful, together.Insurance • Investments • Retirement • Advisory Services New York Life is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Job DescriptionTitle: Sr. Project Manager Location: Atlanta, GA Overview:Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S. Hire Type: Direct HireBenefits: Medical, Dental, Vision, 401K, Holiday Pay Responsibilities include but are not limited to: • Positively engaging with customers and developing, growing and maintaining customer relationships, • Managing projects and/or programs to deliver high quality services and deliverables in accordance with the business procedures, • Managing communications with project stakeholders., • Meet with project team members on a regular basis to review progress and costs., • Responsible for procurement processes, including the preparation of RFIs, RFQs, and RFPs for securing design consultants, general contractors, and third-party consultants on behalf of clients., • Administering contracts as a contract administrator, employer’s agent or project manager., • Manage budgets and schedule, and work towards resolving any conflicts or issues with the project., • Thorough understanding of cost management practices and cost variance reporting., • Responsible for schedule development, progress, and delivery milestone, • Reporting on risk, delays and potential concerns., • Review and approval of change orders., • Create and maintain comprehensive project documentation and reports., • Support leadership in developing new business opportunities with existing and new clients., • Senior Project Manager Role - 10+ years of commercial or industrial construction project experience., • Project Manager Role - 5+ years of commercial or industrial construction project experience., • Must have knowledge of design processes and the production of applicable engineering design and construction documents., • Must be capable of devising new approaches to problems encountered., • Demonstrated success in project management which includes proposal development, contract negotiations, project planning, design team coordination & communication, budgeting, schedule management, and client coordination., • Must have the ability to deal effectively with a wide variety of industry, government, and public contracts on project-related matters., • Proven ability to develop business and establish relationships with clients., • Excellent oral and written communication skills and interpersonal skills. Must have the ability to clearly and effectively present complex information to all levels of employees, management, and clients. Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. #InUt

Job DescriptionSalary: $145,000 - $170,000 DOE Location: Atlanta, GA (Hybrid) Travel: 25% Due to the nature of our work, U.S. Citizenship is required to access CodeMettle company systems. We are unable to accept work authorizations. CodeMettle provides a flexible data management software platform that solves complex, mission critical network, communications, and process management challenges. CodeMettle serves defense, government, and communications providers and offers innovative and scalable management of networks. The company is based in Atlanta, GA and is growing a team of talented and dedicated professionals committed to delivering superior software and services to customers worldwide. CodeMettle is a growing company passionately focused on solving the toughest problems for the most discerning customers. We provide custom software development and integration services for companies in the broadcast, telecommunications and government defense markets. CodeMettle engineers customize, integrate and deploy new installations of CodeMettle software to customers around the world. The Program Manager will manage multiple projects of medium to high complexity level simultaneously adhering to scope, budget and timeline. The Program Manager will also coordinate within other CodeMettle departments to ensure projects are delivered on-time and meet both customer and company goals. Essential Duties and Responsibilities: • Develops and monitors project progress phases through initial development through implementation, • Analyze the economics of a project plan in order to advise stakeholders regarding return on investment and cost benefit analysis, • Works directly with Engineering Resource Management to obtain engineering resources for the project, • Determines multiple project delivery schedules, maintaining and adjusting schedule as needed during the project delivery lifecycle, • Establishes regular cadence review meetings to maintain schedule pace and to provide timely project updates and communications to the customer, • Tracks multiple projects, managing short and long-term targets and goals, • Manages performance of multiple project, both customer sided and company sided, • Manages scope and deliverables of the project, carefully managing to the deliverables purchased and expected by the customer, • Provides upward communication within company to supply project status and gives feedback to Project Managers, • Manages PO delivery financial requirements, • Facilitates invoicing requirements across multiple projects, • Manages multiple project billing milestones, notifying Finance department of appropriate billing requirements and billing backlog timeline Skills and Qualifications: • Active Secret Clearance (Required), • Up to 25% travel (Required), • Great written and verbal communication skills (Required), • Ability to adapt approach based on the scope and complexities of each project, • Strong interpersonal skills and ability to influence other team members to "buy in" and achieve results, • Effective and timely communication to all stakeholders of priorities and progress to date, • Able to cultivate the people skills needed to develop trust and communication among all of a project's stakeholders, • Skilled at communicating technical concepts to customers as well as internal stakeholders in a clear, concise manner, • Proactive leadership and communication to motivate, identify problems, and create solutions, • Previous technical background in programming or networking is a plus, • Familiarity with scripting or programming is a plus, • Familiarity with software development cycle is a plus Why join CodeMettle? At CodeMettle, you will be part of an exciting, rapidly growing team that is disrupting the network & systems management landscape and transforming network managers into fully automated, highly efficient business service orchestrators. You will work alongside fun and talented people with an amazing culture, focused on success of our clients, company, and each and every member of the team. Outstanding Culture and Perks: • Access and communication with Senior Management, • Professional development and training opportunities, • 401(k) with 100% vesting after 3 months, • HSA, FSA, and DCA accounts, • Flexible office hours and remote work opportunities, • Open PTO, • Parental leave, • Wellness and fitness center discounts, • MARTA commuter benefits, • Employee Assistance Programs and employee concierge services CodeMettle is an equal opportunity employer-M/F/D/V.

Senior Account-Based Marketing Manager. B2B marketing, with at least 3 years in account-based marketing or a closely related role. Highly cross-functional and collaborative; you thrive on partnering with Sales, Customer Success, and Marketing to align on goals and deliver impact.

Job Description About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. About Us: At One Medical Seniors we are transforming health care, starting with primary care. We created a high-impact relationship based care model that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care. We know that when you invest in relationships with people, you can help them live happier and healthier lives. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works - we are successfully improving the lives of our patients while lowering costs. The Opportunity The Team Nurse (RN) is a key member of the clinical team in each Senior Health clinic and partners with the other members of the clinical team (physicians, health coaches, Behavioral Health Specialists) to provide accessible, comprehensive, coordinated care based on longitudinal healing relationships. As the Registered Nurse, you'll report to the Office Manager. The Nurse's primary responsibilities center around the delivery of clinical nursing care, patient education, and achieving continuous excellence in a primary care setting. Our clinics provide broad, comprehensive primary care and the Nurse has a key role in ensuring we are successful in this endeavor. What you'll likely work on: • Provide direct patient assessment and care for adults 65 and older, • Phone and walk-in triage for patients, • Oversight of anti-coagulation clinic activities and patient monitoring, • Transitions of care coordinator (post-discharge visits, discharge calls, etc.), • Participate in the clinical development of Health Coaches, • Participate in process and quality improvement initiatives, • Perform IV initiation, drug therapy management, and phlebotomy (as needed), • Administer IM/SQ/and PO medications and vaccines, • Provide treatments and assist providers with procedures, • Perform diagnostic tests (including but not limited to: EKG, ABI, Spirometry), • Oversight of in-house laboratory processing, • Perform point of care testing (Hemoglobin A1c, INR, etc), • Provide patient teaching, education and support, • Participate as an active care team member across multiple disciplines, • Active RN license in Georgia/Compact RN license, • 2+ years of nursing experience, • A willingness to learn, • Passionate about the One Medical mission to transform healthcare, • Professional integrity, • Critical thinking and judgment in the provision of clinical care, • Excellent verbal and written communication skills, • Excellent interpersonal and teamwork skills, • Comfortable with ambiguity One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today • Paid sabbatical for every five years of service, • Free One Medical memberships for yourself, your friends and family, • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, • Competitive Medical, Dental and Vision plans, • Pre-Tax commuter benefits, • 401K match, • Credit towards emergency childcare, • Company paid maternity and paternity leave, • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%., • UpToDate Subscription - An evidence-based clinical research tool, • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary As a Senior Manager, Global Technical Support for Smarsh Call Recording & Analytics, you will be part of our global support leadership team, providing leadership to a global team that ensures our customers receive prompt and effective assistance with technical issues related to our products and services. You will own support delivery, customer satisfaction, and service excellence strategy and execution for your team. Key focus areas include SLA adherence related to response and resolution, support readiness, and team development. In this role you will collaborate closely with Smarsh cross-functional leadership, especially product and sales to ensure product supportability, drive resolution of escalated issues and related customer communications, and promote awareness and adoption of self-service offerings to leverage knowledge reuse and rapid resolution. How will you contribute?Team Leadership • Manage and mentor a global team of technical support professionals and/or subordinate manager(s) in a high-performance environment., • Develop and retain talent, fostering career growth and progression for team members., • Drive consistent processes and SOPs for support delivery, including global follow-the-sun support coverage and workforce planning, case management, and KCS (Knowledge-Centered Services) in the workflow. Strategy Development, • Develop and implement support strategies and objectives that align with company goals., • Analyze support metrics to identify trends and areas for improvement. Resource Management:, • Manage resources effectively, primarily staffing across multiple time zones. Customer Engagement:, • Ensure high levels of customer satisfaction through effective support solutions., • Actively engage directly with customers and partners to build relationships, gather voice of customer feedback, and manage escalations. Process Improvement:, • Implement new technologies and tools, including AI, to enhance support efficiency., • Recommend workflow, platform, and support channel improvements to resolve issues and scale the use of new support practices, • Promote our adoption of self-service offerings by our customers and partners, including knowledgebase, community, and training resources.Technical Expertise:, • Stay informed about the organization's products or services, as well as industry trends and best practices in technical support., • Provide guidance to your team on complex technical issues. Crisis Management:, • Handle escalated or urgent technical issues effectively, providing leadership and support to your team during critical situations and following established incident processes. Training & Development:, • Actively participate in readiness planning for pre-releases, new product introductions, or rollout of support delivery changes., • Conduct performance analysis based on support metrics and quality reviews, delivering in weekly/bi-weekly 1:1s. Cross-Functional Collaboration:, • Collaborate across functions to resolve escalated issues, fulfill customer needs, and improve supportability of products and services., • Contribute support feedback to product roadmap planning and enhancements., • Participate in the sales process to promote bookings growth for premium Support offerings., • Interact with all levels of leadership across Smarsh and clients as needed. Reporting & Analysis:, • Generate reports on support metrics and present findings to stakeholders., • Use data analysis to drive decision-making and strategic planning. What will you bring?, • 7-10 years of experience in B2B technical support, with 3-5 years successfully leading technical support organizations, ideally across multiple geographies., • Industry experience with Voice Recording &/or Telephony Systems (Microsoft, Cisco, Avaya, RingCentral, etc.) is highly desirable, • Strong tactical decision-making and crisis management experience in a continuously evolving environment., • Experience applying critical thinking and analytical skills to drive larger objectives which contribute to multiple areas of the organization., • Cross-collaboration experience with Product Management, Sales Management, and Partners/Resellers., • Passion for helping customers and team members succeed., • Exceptional verbal, written, presentation, and interpersonal communication skills., • Ability to persuade others in sensitive complex situations while preserving relationships.

Job Description Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. Regional Manager The Regional Manager is responsible for overseeing the entire operations of a housing community portfolio. As a Regional Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an offsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset's company policies and procedures, safety and fair housing guidelines, and liability concerns. Essential Duties & Responsibilities Personnel Management • Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff, • Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks, • Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary, • Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site, • Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department, • Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available, • Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR and terminate appropriately when necessary, • Promote harmony and quality job performance of staff through support and effective leadership, • Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments, • Develop yearly operating budgets/forecasts, • Provide monthly written evaluation of income and expense line items that are significantly over budget, • Provide Capital improvement suggestions for the future of the site, • Monitor all proposals and contracts for large projects at sites and check work in progress, • Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis, • Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices, • Develop yearly marketing plan and utilize marketing strategies & systems, • Provide marketing strategy to generate rentals or for rent increases, • Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date, • Deal with resident complaints, concerns, and requests to ensure resident satisfaction, • Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.), • Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis, • Assist with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability, • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff, • Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours), • Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.), • High School Diploma or Equivalent; Bachelor's degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience, • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred, • Ability to understand and perform all on-site software functions; basic computer skills required

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! We are seeking a highly motivated and experienced Leader of ML and AI Engineering within the AI team. The ideal candidate will have a strong technical background in decision science, machine learning, and generative AI with a proven track record in solving business problems and implementing large-scale automated solutions in partnership with the respective engineering teams. The leader will partner with business and engineering stakeholders to formulate the vision to achieve the company’s strategic goals and co-lead the roadmap to deliver innovative solutions for dealers, consumers, and team members. As a Senior Manager, MLE at Credit Acceptance, you will play a pivotal role in the success of this mission as you will lead the development of AI-powered solutions across different business areas. This involves understanding the business processes, identifying new opportunities to add value using ML/AI algorithms, and harnessing data sources to build state-of-the-art ML/AI solutions. Outcomes and Activities: • Lead the vision and the strategic execution with a strong focus on continuous and long-term value creation across all participants of our flywheel, • Collaborate with management and stakeholders to define strategic roadmaps and translate them into actionable quarterly plans., • Drive execution and delivery of ML/AI solutions by managing priorities, deadlines, and deliverables, leveraging your technical expertise., • Design and deliver scalable, secure systems using state-of-the-art AI/ML technologies and industry best practices, and nurture the culture of creating high-quality, well-tested systems to address critical product and business needs., • Troubleshoot and resolve complex technical issues to improve system reliability, scalability, and operational efficiency., • Ensure the security, scalability, and architectural integrity of feature designs through reviews across teams., • Deliver hands-on solutions while mentoring other data professionals (including MLEs) within the organization, • Explore and apply advanced machine learning techniques, including large language models (LLMs), deep learning, and graph neural networks, to solve complex challenges across the organization., • Guide a team of MLEs across different areas:, • Mentoring: Mentor team members on design principles, coding standards, and the adoption of AI productivity tools., • Recommendations – Personalize guidance across different surfaces using deep learning methods; personalize layouts with Bayesian contextual multi-armed bandits, • Growth: Foster long-term growth through data-driven causality and incrementality, • Gen-AI: Power existing applications with Gen AI models and engineering to improve downstream experience and decisions, • Lifecycle - Using ML models (such as XGBoost & Causal Meta-Learner-based model, etc), proactively guide business teams across different areas, • Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience., • Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions., • One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively., • PhD in Computer Science, Stats, Economics, or a relevant technical field with at least 8+ years of relevant experience or MS with at least 10+ years of experience in machine learning and software engineering, • 8+ years of hands-on experience designing, building and deploying AI (ML, DL, Gen-AI) models, including Reinforcement Learning algorithms, Recommendation systems, Transformers, fine-tuned LLMs, Regressions, etc., with a solid understanding of mathematics, statistics, and engineering needed to build such infrastructure, • Hands-on expertise in scaling and maintaining production-grade ML services, with a strong focus on ML/LLM Operations (versioning, automation, observability, automated training and monitoring, etc.) and ability to balance ML model complexity with production requirements, • Passion for identifying new business opportunities and experience of using a test and learn approach to bring scalable and efficient solutions integrating AI algorithms, ML/LLM Ops, and s/w engineering, • Experience partnering with the engineering, product, business operations, legal and other teams while designing, building, and executing solutions, • Experience in automative industry, especially in building ML/AI systems while ensuring local and central regulations, • Experience in model interpretability and responsible AI practices., • Expertise in data science, advanced experimentation and visualization techniques., • Experience in designing and implementing pipelines using DAGs (e.g., Kubeflow, DVC, Ray), • Ability to construct batch and streaming microservices exposed as gRPC and/or GraphQL endpoints, • Experience with Databricks MLflow for ML lifecycle management and model versioning, • Hands-on experience with Databricks Model Serving for production ML deployments, • Proficiency with GenAI frameworks/tools and technologies such as Apache Airflow, Spark, Flink, Kafka/Kinesis, Snowflake, and Databricks., • Demonstrable experience in parameter-efficient fine-tuning, model quantization, and quantization-aware fine-tuning of LLM models Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. INDENGLP #zip #LI-Remote Benefits To be successful in this role, Team Members need to be: • Positive by maintaining resiliency and focusing on solutions, • Respectful by collaborating and actively listening, • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions, • Direct by effectively communicating and conveying courage, • Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: • Remain compliant with our policies processes and legal guidelines, • All other duties as assigned, • Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click ___ for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! As a Software Engineering Senior Manager, you will drive execution and product delivery across multiple teams to Credit Acceptance customers (dealers, consumers & internal). You’ll own end-to-end delivery of the products we build - from the moment we dream big (with our big hairy audacious goals) to the day we are measuring our results after production ramp. You’ll also be at the forefront of the technology transformation that is currently underway at Credit Acceptance, as we move towards modern software development practices, embrace agile & re-architect our services and applications for the next 50 years. Lastly, you’ll do this in with a focus on customer obsession and a boundaryless leadership mentality – there’s no problem we can’t solve with the right teamwork. Outcomes and Activities: * This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member Platform Strategy and Architecture * Define and own the end-to-end technical strategy for migrating legacy contact center systems (voice, chat, email, SMS) to a modern CCaaS platform. * Collaborate with principal engineers, security, and infrastructure teams to ensure integration patterns, scalability, and resilience align with organizational standards. * Define the integration blueprint with CRM, workforce management, and analytics systems. * Establish a roadmap for phased migration while minimizing business disruption and ensuring high availability. Technical Execution and Delivery * Oversee the design, build, and deployment of APIs, IVR/IVA flows, routing logic, and omnichannel experiences on the CCaaS platform. * Ensure data migration (customer interaction history, agent profiles, queues, reporting structures) is handled securely, with data integrity and compliance. * Drive automation and CI/CD pipelines for CCaaS configuration, infrastructure-as-code, and monitoring setups. * Define and enforce engineering best practices for resilience, observability, and failover. * Track technical dependencies and risks (network, telephony carriers, SIP trunking, authentication flows) and ensure timely resolution. * Partner with InfoSec to ensure platform configurations meet enterprise security, data privacy (CCPA), and regulatory compliance requirements. * Implement secure authentication (SSO, OAuth) and role-based access control for agents, supervisors, and admins. * Ensure compliance in call recording, data retention, and interaction storage. Team leadership and Coaching * Lead and mentor engineering teams (backend, integrations, QA, DevOps) responsible for delivering the CCaaS solution. * Provide technical guidance on migration trade-offs, API design, and system integrations. * Promote engineering culture focused on scalability, reliability, and quality in customer-facing systems. Stakeholder & Cross-Functional Collaboration * Partner with Product, Operations teams to define functional and non-functional requirements. * Collaborate with vendor professional services teams for advanced configuration, feature enablement, and troubleshooting. * Provide executive-level reporting on technical progress, risks, and mitigation strategies. Operational Readiness & Post-Migration * Define SLAs, SLOs, and monitoring dashboards for CCaaS performance, agent productivity, and customer experience metrics. * Oversee disaster recovery planning, load testing, and failover simulations before go-live. * Establish a continuous improvement process for platform optimization (routing, AI-driven self-service, reporting enhancements). Competencies: The following items detail how you will be successful in this role. * Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. * Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. * One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. * Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business. Requirements: * Bachelor’s degree in computer science, Information Systems, or closely related field of study; or equivalent work experience * Minimum 10+ years of software engineering experience or comparable depth of experience * Demonstrated experience in migrating customers from on-prem telephony providers to CCaaS providers (for ex: Genesys, Acqueon) and networking fundamentals (SIP, MPLS) * Experience implementing CI/CD best practices and CX as code using toolsets such as GitHub, Terraform and Cyara * Experience with cloud providers such as AWS * Strong technical expertise in designing omnichannel conversation flows * SQL skills to analyze data and make informed decisions * Ability to work independently and as part of a team in a fast-paced, dynamic environment * Excellent written and verbal communication skills to manage team, stakeholder and vendor relationships * Familiarity with agile development methodologies Preferred: * Financial services or FinTech industry experience * Understanding of agentic AI and ML capabilities to drive operational efficiency Target Compensation: A competitive base salary range from $ 182,274 – $267,335. This position is eligible for an annual variable cash bonus, between 15 - 30%. Bonus amounts are based on individual performance. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications. Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. INDENGLP #zip #LI-Remote Benefits • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: • Positive by maintaining resiliency and focusing on solutions, • Respectful by collaborating and actively listening, • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions, • Direct by effectively communicating and conveying courage, • Earnest by taking accountability, applying feedback and effectively planning and priority setting To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must: • Identify the Right People by recognizing top talent, • Set Clear Expectations by managing change and directing others, • Train team members and focus on developing talent, • Performance Manage by ensuring accountability and driving results, • Create the Right Environment by establishing trust and managing conflict, • Maintain the Right Number of team members needed to build an effective team Expectations: • Remain compliant with our policies processes and legal guidelines, • All other duties as assigned, • Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click ___ for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.

Job DescriptionOverviewBrand Apart is seeking a highly skilled and visionary Principal Designer to lead creative design output— particularly for our flagship client, Trilith—while contributing across the full spectrum of our branding and experiential projects. This is a unique opportunity for a design leader who thrives on execution: a Creative Director–level thinker who still actively designs, produces, and refines creative work at the highest level. This role is central to shaping how our client brands manifest visually across digital, physical, motion, and environmental touchpoints. The Principal Designer is a cross-disciplinary powerhouse who turns sophisticated strategy into bold, world-class design systems that inspire teams and drive client success.Essential FunctionsCreative Execution & Leadership • Develop and execute sophisticated design work across various formats:, • Digital: Live event content and graphics, websites, social content, digital campaigns, • Physical/Print: Signage, brochures, merchandise, • Environmental: Experience and event design, Installations, Employee Engagement, • Motion: Design boards, concept frames, explainers, visual storytelling, • Brand Systems: Logos, sub-brand identities, and complete visual identity systems, • Industrial Design: Visual support and mockups as needed for product, spatial, and object-based concepts, • Translate brand strategy into expressive and scalable design systems, • Generate multiple compelling design options that push creative boundaries and expand client imagination.Trilith Focus, • Lead creative for Trilith, setting the tone and raising the bar for how the brand shows up to the world., • Create an expanded and robust visual identity system for Trilith—complete with world- class design assets, templates, and guidelines that ensure consistency across every touchpoint., • Build the Trilith brand that is elevated to world-class status through a cohesive, compelling, and strategically sound visual identity that reflects its ambition as a global destination for creativity, innovation, and storytelling., • Ideate and design activations and campaigns with cultural relevance—e.g., World Cup tie-ins, global partnerships, immersive brand experiencesStrategic & Conceptual Contribution, • Participate in brand strategy, storytelling, and naming processes, • Contribute to big-picture ideation and campaign development, • Bring fresh, relevant cultural and design references to shape client narratives and creative direction, • Support pitch preparation and contribute to presentations for new business effortsTeam Collaboration & Mentorship, • Inspire and uplift fellow designers through informal mentorship, critique, and shared ideation, • Partner with the Design Manager to push team output and creative thinking, • Offer constructive feedback and guidance, elevating the quality of design across the organization (without direct management responsibility)Culture & Agility, • Actively contribute to team brainstorms, critiques, and creative problem-solving, • Step in where needed across accounts to support the broader creative team, • Be a reliable, collaborative teammate who thrives in a fast-paced, idea-driven environmentKey Expectations for First 90 Days, • Trilith Project Accountability to: Sarah Greenwell + Lowman Harley (and G. Rutherford), • Join weekly Brand Apart Design Team meetings and Crits (project review/critique time), • Stay available and engaged on communications channels (Slack, email, text, etc) with the broader Design Team and strategic partners to ensure updates and feedback are provided timely, • Meet Bi-Weekly with Group CD, Creative Experiences, Ranielle Barbas, • Travel onsite to Trilith as needed for client meetings, presentations and immersion, • Join weekly Trilith Internal and Client meetings, • Collaborate regularly with Trilith Team on ongoing brand work, specifically supporting/working with other lead designer on design deliverablesQualifications, • 10+ years of professional design experience, including leadership roles or senior-level execution, • A portfolio that demonstrates a range of high-caliber work, particularly across brand identity systems, environmental design, and large-scale brand ecosystems, • Proven ability to think strategically and conceptually, while also executing pixel-perfect desig, • Experience working on or leading branding efforts for multi-tiered organizations or conglomerates a strong plus, • Expertise in Adobe Creative Suite; familiarity with Figma, motion tools, and industrial design software is a bonus, • Outstanding communication and presentation skills, • Multi-disciplinary approach to solving client problems with proactive thinking, action, and creativity., • A proactive, solutions-first attitude and a hunger to contribute meaningfully to a creative team, • Strong critical thinking, interpersonal skills, and verbal abilities., • Excellent professionalism, maturity and credibility with clients and team members at Brand Apart., • Strong emotional intelligence with both clients and BA team at large., • Great attention to detail.What Success Looks Like, • Delivering inspired, strategic, and high-impact design work, • Contributing leadership-level thinking and design to projects without requiring direct management of others, • Making our teams and ideas better through thoughtful collaboration and critique, • Trilith’s brand comes to life in a way that feels cohesive, elevated, and world-class across all touchpoints—from billboards and signage to digital platforms and experiential fan experiences., • Design work across Brand Apart is elevated through your example, mentorship, and feedback. Junior designers grow stronger because of your influence. About Brand Apart Brand Apart is a creative studio dedicated to creating new, bold, and unconventional ways for people to love brands. We do the work it takes to know our clients and their customers, challenging and exploding assumptions that get in the way of new opportunities. We are a team of designers, creators, and doers. We are passionate about telling brand stories that get noticed, create a connection, and inciting a response. In everything we do, we strive to exhibit our values of Curiosity, Drive, Brilliance and Care. As a multi-disciplinary group, we love helping our clients deliver on customer and employee engagement through meaningful insights, strategic ideas, and seamless implementation. We are at an exciting time of growth as an agency, as we seek to expand our portfolio of clients and build upon prior project successes. Clients include: Chick-fil-A, The Coca-Cola Company, Trilith Studios, YMCA-USA, 29029, Spanx, Evertrain Sports Nutrition, among others. We are based in Atlanta, Georgia. Due to the nature of some of our event and experience work, candidates need to be available to travel 10% of the time. Powered by JazzHR 9DOPFppuz8

Job DescriptionAt American Senior Benefits we are dedicated to serving those in need of insurance, especially seniors. We are proudly independent, answering only our customers. The choices our customers make are key life decisions and we work every day to help them find the right solutions at affordable prices. What we do is important, personal, and precise. Every time we help a customer decide what’s right for them, it makes them – and our organization – stronger. Offering a hybrid business model dash because a custom solution fits better, a vast product portfolio from best-in-class carriers and enjoying rapid growth and success in 175 nationwide locations we are ready to help America's seniors. Responsibilities • Conduct an initial interview to determine the needs of the client. Introduce and clearly explain all available insurance policy options to the clients., • Conduct field underwriting with utmost integrity., • Ensure that all medical and other necessary forms are filled out and submitted., • Arrange a payment method with the applicant., • Follow up on claims filed by clients., • Process all insurance policy requests., • Follow up with clients on scheduled basis for outstanding support., • Establish and support team members to hit agreed upon KPIS., • Become a subject matter expert in senior insurance solutions., • Follow approved guidelines, training, and support to recruit and train a team of insurance professionals., • Maintain a competitive, fun, inclusive environment.Hear From Our Agents Qualifications, • Competitive drive and winning mentality, • Unparalleled work-ethic and grit, • Strong communication skills, • Ability to adapt and learn quickly., • Availability to start within a maximum of 6 weeks., • Previous leadership experience a plus.*Compensation is highly customizable, and should be discussed directly with the onboarding manager.

Job DescriptionBenefits: • Incentives & Perks, • Competitive Compensation, • Supportive and Respectful Culture, • Flexible 1099 or W2 Option, • Tool & Vehicle Allowance, • Bonus based on performance, • Company car, • Flexible schedule, • Opportunity for advancement, • Paid time off We Offer: • Flexible Schedule: Full-time or flexible hours available depending on your goals and availability., • Competitive Compensation: $25$28/hr with performance bonuses, incentives, and annual earnings of $52K$58K+., • Paid Time Off: Enjoy scheduled breaks and personal days to support your work-life balance., • Performance Bonuses: Be rewarded for quality work, efficiency, and positive client feedback., • Tool & Vehicle Allowance: Support for the tools and transportation needed to perform at your best., • Career Advancement Path: Paths to move into senior or specialized roles like refacing or project management., • Paid Training & Development: Hands-on learning and continuous education to sharpen your skills., • Incentives & Perks: Branded gear, employee referral bonuses, monthly recognition, and more., • Professional Environment: Work with a respectful crew that values quality, communication, and collaboration., • Flexible 1099 or W2 Option: Choose a work structure that fits your goals. Responsibilities: • Perform kitchen remodeling tasks including cabinet installation, drawer boxes, hardware, countertops, tile, trim, and painting, • Follow detailed project plans and communicate progress with the team lead, • Maintain a clean, safe, and organized job site, • Work quickly and efficiently without compromising quality, • Use various hand and power tools to ensure high-quality workmanship, • Support lead installer and project manager to finish projects on time and with quality, • Represent the company professionally with homeowners and team membersQualifications:, • 23 years of experience in kitchen remodeling, cabinetry, or finish carpentry, • Comfortable with tools and eager to expand your skillset, • Punctual, dependable, and coachable, • Good communication skills and strong attention to detail, • Valid drivers license and reliable transportation, • Ability to lift 75 lbs and work in a physically active environmentPreferred but not required:, • Cabinet refacing or painting experience, • Spanish-speaking ability Schedule: Monday Friday (occasional weekends based on project needs) Why You Should Apply: • Steady work with a growing, respected brand, • Tools and bonuses that reward your craft, • Supportive team that values your growth and ideas

Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: • The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications,, • Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users, • Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager., • Maintain IT assets for distribution as needed, configuration, imaging, etc., • Mentor junior Helpdesk personnel, • Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time, • Maintaining system functionality by testing computer components, • Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills, • Ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed with keen attention to detail., • Proven analytical and problem-solving skills., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment., • Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges, • Excellent verbal and written communication skills, • Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience., • 5+ years of IT Support experience is REQUIRED, • Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required), • Experience in an MSP/IT as a Service environment is HIGHLY desired, • Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications, • Advanced knowledge of networking concepts, setup, troubleshooting, and general administration, • Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more