Service desk jobs in Boston, Massachusetts - Page 2Create job alerts

Job DescriptionBenefits: • Flexible schedule, • Free uniforms Are you searching for a workplace that proves a sense of community and work-life balance? We offer consistent Monday-Friday daytime hours, which could be just what you're looking for. Experience in house cleaning isn't necessary, and we encourage candidates with various backgrounds to apply, such as home health aides, caretakers, servers, and more. Our five-day training program will teach you our exceptional cleaning techniques and prepare you to be a part of our team! Reasons to Join Our Team: • Competitive weekly pay ranging from $550-700, plus tips (averaging $16-$22 per hour with tips), • Weekday schedule with no nights, weekends, or holidays, • Full-time employment, • Performance-based rewards and recognition, • Supportive and family-oriented work environment and team, • Comprehensive employee benefits, including dental, vision, and accident insurance, • Gas reimbursement and weekly driving bonuses, • Paid time off, • Must be 18 years of age or older, • Availability to work Monday through Friday, 7:45 am to 5 pm, • Must have a personal vehicle, driver's license, and insurance, • Strong preference for those who enjoy physical work and avoid desk jobs, • Strong work ethic and interpersonal skills, • Attention to detail and pride in work If you want more than "a job" our growth and success path allows us to provide opportunities to individuals who want to be a part of something bigger and find satisfaction in a career as a Professional House Cleaner that truly makes a difference in lives every day."

Job DescriptionBenefits/Perks: • Competitive Hourly Wage, • Discounted facials, • Friends & Family Discount on Services, • A clear understanding of what constitutes a clean and sanitary environment, • Previous experience in cleaning facial equipment, • Detail-oriented and thorough, • Ability to take direction well, • Friendly and personable, • Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts Job Summary: We are seeking passionate, service-oriented, positive, and hard-working cleaning professionals who are passionate about people and excited about our brand. Responsibilities: • Cleaning treatment rooms, front desk, lobby, retail shelves, office, break rooms, and hallways, • Oversee and complete laundry duties for the shop, • Assists with unpacking deliveries, taking out garbage, and recycling., • Review changes, announcements, or areas of focus., • Reports to Manager on Duty/Shift Lead and Shop Manager About Heyday Were Heyday, a fast-growing skincare brand transforming the facial experienceand were just getting started. With over 1 million facials performed over the past ten years, weve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, its not just about skin. Its about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey. Weve been named Best Facial by New York Magazine and Cosmopolitan , but the real win is creating an inspiring, growth-oriented workplace for our team. Whether youre an esthetician, shop leader, or part of our corporate team, youll be surrounded by people who are as driven, caring, and innovative as you are. At Heyday, were always looking aheadbecause the best is yet to come. Ready to be part of whats next?

Our client is seeking an Infrastructure Services Engineer to support enterprise infrastructure and network operations in a fast-paced financial services environment. This role sits above traditional help desk support and focuses on escalated infrastructure and network issues, system reliability, and enterprise technology support. Responsibilities • Support and resolve escalated infrastructure and network tickets, • Administer and maintain enterprise servers, virtualization, and networking environments, • Monitor system and network performance and respond to alerts and outages, including participation in an on-call rotation, • Troubleshoot complex networking and infrastructure issues across cross-functional teams, • Manage firewall policies, network segmentation, VPNs, and load balancing, • Automate operational tasks using scripting tools such as PowerShell, Python, or Ansible, • 5+ years of hands-on network/infrastructure engineering experience, • Strong knowledge of Layer 2/3 networking, routing protocols, VLANs, VPNs, and network security, • Experience with enterprise networking equipment and firewall technologies, • Experience troubleshooting VoIP and video conferencing issues, • Familiarity with ISP connectivity and service management, • Experience with Windows/Linux servers, virtualization (VMware), and cloud platforms (AWS/Azure) preferred, • Scripting and automation experience (PowerShell, Python, or Ansible), • Strong troubleshooting, communication, and documentation skills, • Hybrid work arrangement, • Contract opportunity, • Standard business hours with occasional on-call responsibilities, • Interview process includes two rounds of technical interviews

Job Title: Receptionist Location: Boston, MA Industry: Facilities Services Pay: $22-25 an hour Employment Type: June 4-June 9 (weekdays only) We are seeking a professional and reliable Receptionist to support the daily operations of the office. This role is the first point of contact for visitors and plays a key part in maintaining a welcoming and well-managed environment. The Receptionist will oversee front desk responsibilities, provide facilities support, and ensure smooth office operations while delivering excellent service to both employees and guests. Key Responsibilities: • Greet and assist all visitors, clients, and contractors, ensuring they are properly registered and issued access passes., • Maintain a professional, clean, and organized reception area in line with office policies., • Monitor and manage incoming calls, emails, and conference room booking systems to support daily operations., • Issue, program, and audit employee access cards as needed., • Conduct routine inspections of common areas—including conference rooms, pantries, supply rooms, and copy areas—to ensure cleanliness, safety, and readiness; submit work orders as needed., • Support office logistics, including receiving and distributing mail, processing courier packages, and preparing outgoing shipments., • Restock office and pantry supplies daily, including beverages, snacks, and paper goods; clean and maintain office coffee machines., • Check multifunction office devices daily, replenishing paper and replacing toner as needed., • Build positive relationships with property management and vendor partners to support smooth operations., • Track and place supply orders to maintain inventory levels., • Perform additional administrative and operational tasks as assigned to support leadership and office needs. Qualifications: • Prior receptionist, administrative, or office support experience preferred., • Strong communication and interpersonal skills with a professional demeanor., • Highly organized with the ability to manage multiple priorities., • Proficient with basic office technology and systems (email, scheduling, visitor registration, etc.)., • Reliable, adaptable, and detail-oriented. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Part-Time Receptionist | Workplace Experience The Part-Time Receptionist plays a key role in delivering a seamless and high-touch workplace experience. This individual will oversee day-to-day office operations while providing exceptional hospitality to clients, guests, and employees. This role requires a proactive, detail-oriented professional who thrives in a corporate environment and is comfortable working independently while supporting a remote leadership team. Part time (30 hours or less) Hours: 8am-2:30pm $30 Key Responsibilities • Deliver a high-level, white-glove hospitality experience to all clients, guests, and employees, • Serve as the primary point of contact for office-related requests, inquiries, and issue resolution, • Manage front desk operations, including answering phone lines and directing calls appropriately, • Coordinate conference room scheduling, setup, and maintenance to ensure readiness for meetings, • Maintain office organization, cleanliness, and overall appearance, • Oversee kitchen and pantry operations, including inventory management, ordering, and restocking food and beverages, • Coordinate office lunches and catering as needed, • Sort and distribute incoming mail and manage outgoing shipments, • Partner with facilities, engineering, and building management to ensure the office remains fully operational, • Liaise with external vendors for office supplies, maintenance, and service needs, • Register and assist visitors in collaboration with building security, • Utilize Outlook and ticketing systems to manage requests and communication efficiently, • Generate end-of-day reports and provide updates to leadership as needed, • Remain mobile throughout the office to proactively support client needs, • 3+ years of experience in an Office Coordinator, Receptionist, or similar role, • 2+ years of experience in a corporate, client-facing environment, • College degree preferred, • Strong communication skills (both written and verbal); writing sample may be requested, • Proficient in Microsoft Outlook and ticketing systems, • Highly organized with strong attention to detail, • Ability to work independently and manage multiple priorities in a fast-paced environment, • High-energy individual with a polished, professional presence, • Strong hospitality mindset with a “client-first” approach, • Proactive problem-solver who takes ownership of tasks, • Ability to multitask while maintaining a high level of service and organization

Front Office Receptionist Overview We’re seeking a polished, professional Receptionist to support a busy office environment and deliver a consistently positive front desk experience. This role is ideal for someone who is customer-service focused, adaptable, and comfortable shifting priorities throughout the day. Compensation • Base salary: $60,000–$65,000 Key Responsibilities • Provide front desk coverage and serve as a welcoming first point of contact for employees, visitors, and vendors, • Answer and route calls and inquiries with professionalism and efficiency, • Support basic office coordination needs, including helping with space/room scheduling and general workplace requests, • Partner with internal teams to escalate and help resolve day-to-day office issues as they arise, • Maintain a tidy, organized, and professional front desk and nearby common areas, • Provide additional administrative support to teams as needed Qualifications • Prior experience in a customer-facing office, administrative, hospitality, or reception setting, • Professional presence and strong interpersonal skills, • Clear written and verbal communication, • Strong organization, reliability, and attention to detail, • Comfortable working in a fast-paced environment and handling a variety of tasks Commitment to Inclusion & Belonging We’re committed to fostering a workplace where people feel welcomed, respected, and able to do their best work. We value diverse perspectives and are proud to be an inclusive employer.

Job Location: Boston, MA Job Duration: 12 Months with possible extension Position: IT Support Specialist / Help Desk Analyst Responsibilities • Provide Tier 1 telephone, remote, and desktop support for end users, • Troubleshoot and resolve issues related to:, • Windows and Mac operating systems, • Email and desktop applications, • Hardware, printers, and software installations/configurations, • Process and manage tickets through the IT ticketing system, including escalation and resolution tracking, • Document troubleshooting steps and resolutions in knowledge management systems, • Support computer lab environments and monitor system uptime/resources, • Perform light hardware repairs and provide support for internal IT services, • Collaborate with team members to improve customer satisfaction and support processes, • Provide backup support for walk-in or field service requests as needed Required Skills • Experience supporting:, • Windows OS, • Mac OS, • Email and desktop applications, • Strong troubleshooting and customer service skills, • Experience using ticketing/help desk systems, • Knowledge of computer hardware, printer support, and software installations, • Strong communication, documentation, and organizational abilities, • Ability to work collaboratively in a team-oriented environment, • Experience supporting students, labs, or end-user computing environments preferred

My client, a global financial services firm in Boston, MA, is seeking a Front Office Coordinator to join their team. This individual will play an important role in creating a polished and welcoming experience for employees, clients, and visitors while helping support the day-to-day flow of the office. This is a great opportunity for someone with a hospitality or client-facing background who enjoys working in a professional environment and takes pride in delivering a high level of service. Schedule: Monday–Friday, 8:00 AM – 5:00 PM Responsibilities • Welcome guests, clients, and employees while maintaining a professional and polished front-of-house presence, • Manage incoming calls and general office communication, directing inquiries appropriately, • Assist with visitor coordination, arrival logistics, and meeting support throughout the day, • Help maintain conference rooms, common areas, and reception spaces to ensure a seamless office experience, • Coordinate hospitality needs, including refreshments, catering support, and general guest accommodations, • Partner with internal teams on administrative tasks, office initiatives, and special projects as needed, • Provide additional front desk coverage and operational support during busy periods or team absences, • Support the overall flow and organization of the office while maintaining a high standard of professionalism Qualifications • Prior experience in hospitality, customer service, office coordination, or another client-facing role preferred, • Professional, polished, and service-oriented demeanor, • Excellent verbal communication and interpersonal skills, • Strong organizational abilities with attention to detail, • Comfortable multitasking and adapting in a fast-paced environment, • Proactive mindset with the ability to anticipate needs and problem-solve independently, • Team player with a collaborative and positive attitude, • Demonstrated professionalism and stability in previous positions

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Investment Support Analyst to work in Fidelity’s Enterprise Infrastructure Group in Boston, MA. The Role The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity’s Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide efficiency, innovation and preventative technology support and services for Fidelity’s associate IT computing product offerings. If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you! The Expertise You Have • 2+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions, • Strong customer service, oral and written communication skills, • Experience working in an enterprise AD environment, • Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc., • Experience supporting a Citrix environment preferred, • Experience supporting multi-media and video conferencing hardware and software, • Strong working knowledge of Office 365 and Office for Mac, • Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements, • Ability to be able to work comfortably with members of the firm of all skill and seniority levels, • Associates degree in Computer Science, Information Technology or equivalent work experience preferred, • Microsoft Window10 certification, Apple certification preferred The Skills You Bring • Proficiency installing, troubleshooting and supporting laptops, MacBook’s, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote., • Proficiency supporting Windows 10, MacOS, Office365 and productivity tools, • Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc…, • Proficiency providing in person multi-site video conferencing meeting support., • Experience supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies, • Expert level customer services skills, communication written and verbal, • Experience supporting mobile devices utilizing iOS and Android operating systems., • Experience working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and detail new, less obvious solutions. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Why Gentle Giant? Gentle Giant Moving Company has built a reputation as one of the country’s premier moving companies through exceptional customer service, teamwork, and professionalism. We have also been recognized as one of the Top Small Workplaces in the U.S. by the Wall Street Journal for our strong culture and progressive workplace environment. This is a great opportunity to join a fun, fast-paced office where you’ll work with a supportive team while earning competitive pay and benefits. Role Description Gentle Giant Moving Company is looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our Winchester headquarters team. This role is ideal for someone who enjoys helping people, thrives in a fast-paced office environment, and takes pride in creating a welcoming and professional experience for customers, staff, and guests. As the first point of contact for many of our customers and visitors, this position plays an important role in supporting our daily operations and representing the Gentle Giant brand. This role will primarily be based at our Winchester headquarters, with occasional coverage needed at our Charlestown location. Responsibilities • High school diploma or equivalent required, • Answer and direct incoming phone calls in a professional and friendly manner, • Welcome and assist customers, vendors, visitors, and staff in person and via email, • Learn and operate the company phone system efficiently, • Order and restock office supplies, • Assist with parking permit coordination for local Boston-area moves, • Provide administrative support to office staff as needed, • Maintain a clean, organized, and welcoming reception and common area environment, • Handle multiple responsibilities calmly and professionally in a busy office setting Qualifications • High school diploma or equivalent required, • 2+ years of customer-facing or public-facing experience preferred, • Previous front desk or office experience is a plus, • Strong verbal and written communication skills, • Excellent organizational skills and attention to detail, • Reliable with a strong attendance history, • Team-oriented with a positive, professional attitude Our Benefits • Paid holidays and vacation time, • Paid sick time, • Performance bonuses, • 401K with company match up to 4%, • Company social events, • Health insurance (medical, dental, vision), • Employee Assistance Program, • Gym membership reimbursement Pay Range: $21 - $24 / hour based on experience.

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is transforming how enterprises engage with customers through cutting-edge conversational AI. As we continue our rapid growth, we're looking for an Enterprise Account Executive, Healthcare to drive net new logo aquisition in the healthcare industry. This is a unique opportunity for a high-performing sales professional with experience selling into healthcare organizations or a background in healthcare technology. You will play a pivotal role in helping leading healthcare providers, payers, and health tech companies leverage AI-driven solutions to enhance patient and member experiences. What You'll Do * Own the full sales cycle from prospecting to close, driving revenue growth in the healthcare sector. * Build relationships with key stakeholders at healthcare organizations, including hospitals, insurance providers, and health tech companies. * Leverage industry expertise to educate clients on how AI-powered voice assistants can improve efficiency and patient satisfaction. * Partner cross-functionally with Product, Marketing, and Customer Success teams to tailor solutions for the healthcare market. * Stay ahead of industry trends and regulatory considerations in the healthcare space. What We're Looking For * Proven experience selling to healthcare providers * Strong understanding of healthcare workflows, regulatory requirements, and industry challenges. * Background selling SaaS solutions that integrate directly into the larger healthcare technology ecosystem (ex, Epic Systems, ModMed) * Ability to navigate complex sales cycles with multiple decision-makers. * Passion for AI and technology, with a consultative approach to selling innovative solutions. * Background selling via direct and via partners. * Excellent communication, negotiation, and relationship-building skills. We provide a competitive salary range for this role - which is $300,000 - $350,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 Comprehensive health coverage for you and your loved ones 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job Description About Us We are a growing property management company, with 40 years of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Valet Concierge to join the MMC team! Our Valet team members are customer service driven and act as the first point of contact for the property residents and guests. Team members are responsible for creating an outstanding client experience through exceptional service and attention to detail. This position will start as a temporary role, with the potential to transition to a permanent role based on performance and business needs. This position reports to the Lead Valet and will be responsible for greeting clients as they enter the building and assisting with their specific needs. Our ideal candidate has a minimum of 2 years’ experience in the concierge field, hotel, or customer service experience. Pay is commensurate with experience. Please visit our website at learn more about our company. Retirees and people returning to the workforce are highly encouraged to apply! Duties include but are not limited to: • Position requires person to work from 11 pm to 7 am on Saturday and Sunday., • Act as liaison between the building and Property Manager and work closely with the Building Superintendent., • Provide access control; use security cameras and patrol building to monitor access points and ensure that the building is secure at all times., • Greet residents/visitors/vendors when they arrive ensuring guests who do not live on the property are logged into the visitor or vendor log., • Perform applicable administrative tasks like file/log and computer system updates relevant to building operations and maintain shift notes including "pass-on" logs to ensure successful communication through shift changes., • May be asked to assist with filing documents or to review the daily activity of various transactions that take place at the community by auditing files. Function as clerical support as time or shift coverage permits., • Required to drive, park, and retrieve resident and guest vehicles in a safe, courteous, and timely manner., • Maintain excellent relationships with local restaurants, theaters, and venues. Research current events and happenings in the neighborhood. Make knowledgeable recommendations to residents and their guests., • Capable of procuring reservations, tickets, guest accommodations, museum and gallery exhibit passes., • Assist the Lead Valet in maintaining the schedule for resident move-ins/outs and elevator usage through appropriate coordination with Property Manager., • Ensure that new residents receive the necessary orientation to the community and are familiar with the services provided both at the community and through the Concierge Desk., • Coordinate receipt and delivery of incoming and outgoing packages including dry cleaning per the building policy., • Immediately contacts emergency maintenance personnel if an emergency maintenance situation develops., • Enters maintenance requests in a timely and effective manner to ensure that resident requests are submitted properly. Follows up on all completed request as requested to ensure resident satisfaction., • In the case of emergency, contact the applicable public service response organization and the Property Manager and follow applicable emergency procedures as directed in the property manual., • Follow procedures, policies, and other important correspondence from HQ. Receive maintenance requests and pass to the appropriate manager in a prompt manner., • Assists with organization, set-up, implementation, and clean-up of all resident events hosted by the community., • Immediately contacts emergency maintenance personnel if an emergency maintenance situation develops., • Required to remove snow from sidewalks and steps and apply ice melt., • Valet must have and maintain a valid driver's license., • A minimum of 2 years’ customer service experience required., • Must be on time and able to stay awake during the entire shift., • Must be able to stand for long periods of time., • Must have general computer skills to perform administrative and clerical tasks, including time entry., • Ability to drive a manual transmission, highly preferred., • Ability to work with minimal supervision. Self-motivated, reliable individual who can anticipate and resolve issues., • Excellent communication and interpersonal skills., • Able to remain calm and attentive, especially during heavy building activity and emergencies., • Ability to always maintain a professional demeanor and appearance., • Must be able to move, lift, push, or carry objects weighing up to 50 pounds, unassisted., • Must pass background check., • Must be able to provide 3 professional references., • Employee Assistance Program (EAP) available 24 hours a day on weekdays and weekends to employees and family members, • Employee Referral Bonus Program, • 11 Holidays Paid at time and a half for hours worked Every Weekend (Saturday & Sunday) 11:00 pm - 7:00 am

Job DescriptionDescription: Under the direction of the Dental Assistant Supervisor, the Dental Assistant is responsible for assisting the dentists, dental residents, and dental hygienists in the direct provision of primary care dental services to patients of the center. The Dental Assistant is also responsible for sterilization, preparation, chair side assisting, inventory control of dental instruments and supplies. The Dental Assistant will also be required to perform administrative tasks as designated by the Dental Administrative Supervisor. Representative Duties: 1. Performs duties which assist the dentist(s) and hygienist in the care and treatment of patients • Assists patients in resolving minor difficulties, answering their questions and giving directions to patients as authorized by the dentist or dental hygienist, • Serves as dentist’s or dental hygienist’s chair-side assistant, • Prepares operatory for patient treatment as per Dental Department protocols and the dentist’s or dental hygienist’s directions, • Performs independent procedures as delegated and directed by the dentist in accordance with state regulation and law and Dental Department directive and protocol, • Maintains Dental Department equipment in accordance with manufacturer’s directions and Dental Department policy and protocol, • Maintains all Dental Department areas in compliance with Dental Department directives and protocols as well as center policies and procedures relative to infection control, exposure control and safety issues, • Responsible for the sterilization of instruments, and the cleaning and routine maintenance of equipment and work areas, • Maintains inventory of supplies and materials as well as maintain thorough and accurate documentation of inventory, • Performs lab work including custom trays, whitening trays, etc, • Performs clerical functions to maintain patient charts and schedule treatment, • Looking for expired materials in their assigned room 2. Assist with front-end operations when needed • Greet each client with a smile and welcoming, professional manner, • Answer each phone call in a cheerful and professional manner, • At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position, • Perform reception duties in an efficient, professional and courteous manner, • Follow established policies for appointment scheduling, patient registration and all front desk operations 3. Meets agency participatory expectation • Adheres to all agency and departmental policies and procedures, • Participates in quality assessment and improvement activities as requested, • Adheres to the highest principles of patient and client confidentiality, • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation, • Attends all required meetings, in-services and professional trainings, • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities, • Serves on agency committees and in professional organizations when requested • High school diploma or GED certificate, • Current Massachusetts Dental Assisting License, • Current CPR (BLS) certification, • Radiology certification, • Able to work effectively at all levels in collaborative team environment, • Effective oral and written communication skills, • Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols, • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency., • Completion of an accredited course in dental assisting, • Knowledge of Epic, • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology, • Work involves considerable exposure to unusual elements such as extreme temperatures, unpleasant odors and/or loud noises, • Moderate physical activity Requires handling average-weight objects up to 15-20 pounds, assisting with patients and standing and/or walking for most the day, • Will work with blood or blood-borne pathogens and will require OSHA training, • Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Job Description Full time position, 40 hours per week, $26/hr We are looking for the right person to start training and being an expert in our tradecraft, to ultimately be one of our aquatic managers. The role would be first start off as a Full Time Swim Instructor (WSI) and after 6 months can be evaluated for a management plan. We would provide all training and pay is $26 per hour In addition to pay, we offer: 401K Additional monthly stipend for Healthcare Gym Membership Swim Lessons for immediate family members After successful evaluation, the management plan will include learning the Customer Service, Sales, HR, Marketing, Staff and Facility Management responsibilities for Aquatics Manager. Job Description The Aquatics Manager position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment. Areas of Responsibility The Aquatics Manager is responsible for providing leadership and management in the following areas of Aquatic Operations: Customer Service and Sales • Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions, • Maintain a high level of customer engagement and ensure overall customer satisfaction, • Educate customers in the Aqua-Tots ‘Learn to Swim’ program in order to sell the proper swim lessons to meet their needs, • Assist General Manager (GM) and Office Manager (OM) in the management of class schedules, • Track and review all In-Water Evaluation conversions and non-conversions, • Assist GM in responding to any customer service issues, instructor or curriculum related feedback received via social media, e-mail communication, and in-person issues, • Follow up with curriculum or instructor related student drops, • Manage the progression of all students, • Assist GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service, • Manage all Aquatic Staff, • Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff, • Manage and document Aquatic staff disciplinary action, • Maintain and document Aquatic staff certifications, • Manage own weekly schedule to accommodate the Aquatic needs, • Assist GM with managing Aquatic staff schedules, • Manage attendance and shift coverage for Aquatic staff, • Build a team environment and promote the Aqua-Tots culture among Aquatic staff, • Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions, • Manage and meet regularly with underperforming Aquatic staff, • Review and create action plans from Deck Supervisor reports, • Manage monthly Aquatic Staff Meetings and In-Service Trainings, • Manage monthly Master Instructor Meetings and Deck Supervisor Meetings, • Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance, • Ensure the safety of staff and customers, • Aqua-Tots Water Safety Instructor (AT-WSI) Certification, • Aqua-Tots Master Water Safety Instructor (AT-MWSI) Certification, • Certified Pool Operator (CPO) Certification (preferred), • CPR and First Aid Certifications, • Full time position, 40 hours per week, • Days and hours vary based on school’s need and season, • Minimum of 3 Deck Supervision shifts per week, • Minimum of 2 shifts per week teaching swim lessons, • Minimum of 2 hours per week meeting time with GM, • Minimum of 2 hours per week training and conducting instructor assessments - time based on demand, • Minimum of 1 shift per week in the lobby for parent interaction, • High School Graduate or GED equivalent, Bachelor’s Degree preferred, • At least 18 years of age, • Valid Driver’s License, • Open availability, • Aquatic experience preferred Operations experience (i.e., oversight of day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility) Experience leading a team (i.e., developing, coaching, redirecting, and motivating) Strong hospitality skills (i.e., models effective customer service behaviors; engages with families to form relationships; observes and provides timely feedback; tracks customer service metrics; identifies underlying causes behind complaints and provides feedback and actions for improvement; provides a compelling vision of what customer service should look like within the school; builds excitement within the team to gain their consensus) Capable of developing others (i.e., models performance standards and explains the rationale behind them; observes and provides timely feedback; asks questions to understand barriers; uses multiple approaches to facilitate understanding; checks for understanding; crafts development plans; sets performance expectations; handles resistance to feedback effectively) Influences by example (i.e., sets an appropriate and positive example; maintains a positive attitude even when times are challenging; self-identifies opportunities; and communicates change in a positive and compelling way) Pays attention to detail (i.e., uses and maintains a process to monitor performance; identifies mistakes by carefully attending to subordinates; takes timely steps to correct mistakes; notifies others as appropriate; and takes steps to avoid similar problems in the future) Team Building (i.e., motivates the team by effectively communicating goals, the rationale for those goals, and expresses confidence and enthusiasm in the team’s abilities to meet and exceed goals; clarifies individual roles and responsibilities; effectively resolves conflict, understands its impact, and takes actions to avoid its cause; measures progress and shares results celebrating success along the way) Communicates Effectively (i.e., consistently speaks and writes clearly and uses appropriate language; expresses thoughts clearly, and responses are thorough and thoughtful) Strong Social Skills (i.e., engaging eye contact, smiles, excellent posture and body language [e.g., leans forward nodding, appropriate hand gestures]; interacts in a professional manner and shows genuine interest; speaks with enthusiasm and excitement; speaks positively about others, and is responsive in a focused way) Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this position. Responsibilities, duties, and activities may change at any time with or without notice. Powered by JazzHR w063AIz05l

Job Description Sponsorship Manager—Inside Sales Remote position Salary: $45,000-$55,000 base salary plus commission Job Summary: The Sponsorship Manager will be responsible for driving business growth by identifying new market opportunities, developing strategic partnerships, and increasing revenue by promoting and selling all Online Learning Consortium (OLC) sponsorship product lines including webinars, dedicated emails, research, publications, corporate memberships, and conference exhibit booths and sponsorships (in person and virtual). The Sponsorship Manager will manage follow-through on agreements as well as benefits fulfillment. This person may also represent the Online Learning Consortium at our annual on-site conferences, oversee the exhibit hall floor, and build relationships for future partnerships. Duties/Responsibilities: • Achieve sales goals for all assigned OLC product lines and effectively manage revenue pipeline., • Develop new sales opportunities by researching and identifying prospective accounts and decision-makers., • Solicit and secure new business leads through strategic research, analysis, and outreach., • Build and maintain strong relationships with key clients and stakeholders. Understand their needs and provide tailored solutions to enhance customer satisfaction and loyalty., • Maintain organized records and reporting in Salesforce following the organization’s Salesforce processes, policies, and procedures., • Negotiate contracts and agreements to maximize value for the company., • Create customized agreements and reports necessary to support existing customers, partners, sponsors, and prospective sponsors., • Assist in the strategic development of sponsorship/exhibitor offerings and coordinate the fulfillment of sponsor benefits and contracts., • Supply leadership with weekly sales reports on account activity, outstanding proposals, customer needs, problems, interests, competitive activities, and potential for new products and services. Examples: • Excellent verbal and written communication skills., • First-class customer service skills., • Excellent sales and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders, • Ability to gracefully handle rejection and bounce back, assuring goals are met., • Detail-oriented, adaptable, organized, and demonstrated ability to manage multiple projects and tasks successfully., • Exceptional time management skills, work ethic, and ability to work remotely with a dedicated remote workspace., • Proficient with Microsoft Office Suite and Google Workspace., • BA/BS degree or equivalent experience, • 5+ years of successful sales experience in a quota carrying role with a strong track record of increasing revenue through prospecting, creating new business, and growing existing business preferably in education. Preferred Education and Experience: • Prior experience in a non-profit, • Education technology industry experience and knowledge, • Prolonged periods of sitting at a desk and working on a computer.

Job Description We strive to inspire, care for and nurture life. Every Day. A Driver/Receiver understands, embraces, and embodies this purpose and plays an important role within our bakery and cafes. The Driver/Receiver is responsible for receiving, storing, inventory, ordering all ingredients and packaging for our Boston Bakery. This person is responsible for loading and delivering all products to other cafes. Additionally, they will receive work-related assignments from the Bakery Logistics Manager and execute these assignments at our bakery in a safe and timely manner. This person must be detailed-oriented, has strong work ethic, a sense of urgency, a desire to continually learn and grow and is a team player with excellent communications skills and clean driving record. Essential Functions: • Count and record commissary related inventory at the commissary. Receives, verifies and checks quality and quantity of commissary deliveries., • Maintains FIFO and tracks waste, • Responsible to schedule and be responsible for the two-person sanitation team onsite., • Enter inventory information into Crunchtime, • Maintain Sanitation and Department of Health standards for storage areas adhering to company and government standards, • Work with Managers to assist with Small Ware & office supply inventories and ordering, • Maintain clean and organized storage areas adhering to company standards, responsible for cleaning assignments per store cleaning schedule, • Communicate effectively with store managers, kitchen staff, company supervisors/managers and external vendors, as needed, • Use logic, common sense, and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and escalate to team leaders and management, • Maintain timely and proficient email communications; keep work area, including desk, clean and organized to company standards, • Assist the Kitchen managers and supervisors in preparing and producing products as needed., • Drive and operate a 16-foot reefer truck with liftgate., • Maintain all DOT records up to date., • Work with Ryder to make sure all scheduled maintenance is completed., • Excellent communication skills, • Sufficient interpersonal skills to deal effectively with all internal and external situations, • Availability to occasionally work varied shifts, including weekends and holidays as necessary., • Able to communicate in English, in both written and oral forms, • Proficient data entry skills, • Strong organizational and follow up skills, • Competitive pay - ranging from $23.65-$29.85 (depending on experience),, • Vacation time (after 1 year of full-time service) and sick time, • 401(k) (with a vesting match), • Health, dental and vision insurance for full-time team members, • Free employee assistance programs, • Free drinks and generously discounted meals, • Flexible schedule with no late nights Please note that Tatte is an E-Verify employer.

Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation. Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team. #LI-Remote #LI-DNI

With more than 30 years in business, Mindex is a software product and professional services company with a proven history of delivering impactful solutions. We specialize in agile software development, cloud and data services, and the creation of innovative, homegrown products. Our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up—giving us real‑world experience designing, scaling, and supporting modern software systems. We’re proud to be recognized as the #1 Software Developer in the 2025 RBJ Book of Lists and ranked #80 in the Rochester Chamber Top 100 Companies. As our client base and #ROCstar team continue to grow, we’re expanding our sales organization and looking for motivated professionals ready to make an impact. What You'll Do • Collaborative Implementation: Work alongside Software Engineering to deploy and configure the AWS resources required for new product features, ensuring they align with established platform standards., • Infrastructure Automation: Develop and update Infrastructure-as-Code (IaC) templates (Terraform or CloudFormation) to manage our SaaS environments, moving away from manual configurations to repeatable automation., • Environment Support: Manage and troubleshoot the health of our Windows based cloud instances, ensuring high availability for our customer base., • Deployment Support: Assist in managing CI/CD pipelines to facilitate smooth code releases. Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle., • Proactive Monitoring: Configure and maintain monitoring, logging, and alerting systems (such as CloudWatch) to provide visibility into platform performance and identify potential issues before they impact users., • Security & Compliance Tasks: Implement security best practices as directed, including managing IAM roles, VPC configurations, and security group updates to maintain a hardened SaaS posture., • Resource Optimization: Monitor resource utilization and assist in executing cost-optimization tasks, such as decommissioning unused resources or adjusting instance types for better efficiency., • Incident Support: Participate in the incident management process by investigating technical alerts, performing initial root-cause analysis, and coordinating with senior engineers and developers for resolution., • Continuous Learning: Stay current on AWS services and DevOps tools, contributing to the team’s documentation and helping to refine internal operational processes., • Strong understanding of cloud security principles and best practices., • Proficiency in Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation., • Hands-on experience supporting MSSQL environments, including a solid understanding of database fundamentals and maintenance., • Strong scripting skills in PowerShell and Python to automate operational tasks., • Excellent communication, interpersonal, and problem-solving skills., • Strong focus on exceptional customer service., • Aptitude and desire to work in a highly collaborative, self-organizing, team environment., • AS or BS degree in Computer Science, Engineering, or related area, and/or an equivalent combination of education and experience., • Prolonged periods sitting at a desk and working on a computer, • Applicants must be authorized to work for any employer in the U.S. Mindex is unable to sponsor, or take over sponsorship of, an employment visa at this time., • Health insurance, • Paid holidays, • Paid time off, • 401k retirement savings plan and company match with pre-tax and ROTH options, • Dental insurance, • Vision insurance, • Employer paid disability insurance, • Life insurance and AD&D insurance, • Employee assistance program, • Flexible spending accounts, • Health savings account with employer contributions, • Accident, critical illness, hospital indemnity, and legal assistance, • Adoption assistance, • Tickets to local sporting events, • Teambuilding events, • Leadership training, • License to Udemy online training courses, • Growth opportunities The salary range for this role reflects a wide range of factors including skill set, experience, training, and internal equity. It is not typical for individuals to be hired at the top of the range. Base salary: $70,00 - $120,000

___ Job Type Part-time Description Under the direction of the AVP of Health Center Operations, the Per Diem Patient Services Coordinator plays a key role in delivering exceptional customer service to all patients and visitors. Responsibilities include patient registration and documentation, appointment scheduling, managing patient flow, and handling daily cash collections and audits. The coordinator is also responsible for opening and closing the reception area each day-including Saturdays, as needed. In addition, this role supports the completion of various billing-related tasks. This is a per diem position working variable hours based on clinic needs. This is not a benefits-eligible position. Representative Duties: • Schedule appointments according to the established procedure, • Verify and update new and existing patients' demographic data and UDS data at each check-in point, • Add/update Insurance and successfully run insurance verifications when any errors arise, and correct those errors before moving on to the next patient, • Maintain Provider coverage as needed for Work-Queues, In-Baskets Request, Faxes Inboxes, and Reschedules within a 7-day timeframe, • Perform reception duties in an efficient, professional, and courteous manner within the guidelines provided, • Provide clients with correct and accurate information regarding FCHC services and providers, • Provide Coverage in All Areas of Patient Services When Needed, • Greet each client with a smile and a welcoming, professional manner, • Always assist the patient in front of you and place the person you are on the phone with on hold, • At all times, maintain patient confidentiality, be discreet when obtaining sensitive information, and speak in quiet tones at the desk with colleagues and clients., • Behave appropriately for a highly visible position, • Be Respectful, Considerate, Cooperative, And Assist Other Co-Workers When They Need Help, • Collect co-payments and any outstanding fees at check-in, but do not deny patient access., • Verify all transactions at the end of the day and report all discrepancies, • Minimum of high school graduate or equivalent., • Computer experience, • Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others, • Calm, patient, flexible, and understanding manner, • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency., • Successful customer service background, • Previous experience in healthcare or medical office administration, • Bilingual Spanish / English, • Knowledge of business procedures

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: 2/5/26 Anticipated Posting Close Date*: 4/5/26 *Job posting may close early due to the volume of applicants. Billing Support Specialist The Customer Experience and Support team is seeking a Billing Support Specialist to join our growing Billing Support team. The Billing Support Specialist sits within the Client Services department, working closely with Billing Specialists within the Finance department to resolve billing inquiries efficiently while delivering a high-quality, empathetic customer experience. This role is responsible for investigating and resolving billing cases, explaining invoices and charges, identifying trends, and helping improve billing processes to reduce friction for both customers and internal teams. Working directly with customers and collaborating cross-functionally with Credit and Collections, Revenue Accounting, Sales, Account Management, Business Systems, and Engineering. An ideal candidate will be comfortable learning and working with a complex web of software, processes, and teams and is eager to roll up their sleeves and dig into issues. What You'll Do: • Serve as the primary point of contact for customer billing inquiries, including invoices, credits, adjustments, usage questions, and payment-related issues., • Maintain customer information in the billing and finance systems - such as tax, purchase orders, or contact information (Email, address, etc.), • Investigate and resolve billing cases accurately and within defined SLAs, escalating complex issues when needed., • Clearly explain billing concepts, charges, and outcomes to customers in a professional, empathetic, and easy-to-understand manner., • Partner with Finance, Sales, Deal Desk, and Client Services teams to resolve discrepancies and ensure billing accuracy., • Coordinate with internal stakeholders to validate contract terms, pricing, usage data, and billing logic., • Act as a customer advocate when billing issues surface broader process or system gaps., • Document case details, resolutions, and root causes consistently within support systems (e.g., Service Cloud)., • Identify recurring billing issues and contribute to process improvements, automation opportunities, and self-service documentation., • Support billing process updates, launches, or migrations by providing frontline feedback and participating in UAT as needed. What We're Looking For: • 2+ years of work in billing support, OTC, accounting, accounts receivable, or other relevant customer-facing roles, • Proficient with Excel and Google Sheets, e.g. formulas like VLOOKUP, XLOOKUP/SUMIFS, pivot tables, • Experience handling complex customer inquiries and explaining detailed information clearly., • Strong analytical and problem-solving skills with high attention to detail., • Experience with at least one of the following systems: Aria, NetSuite, SalesForce, or ZenDesk, • Excellent written and verbal communication skills., • Ability to manage multiple cases simultaneously in a fast-paced environment. We’ll be super impressed if you have experience in any of these: • Able to understand and find solutions to complex customer contracts and service orders, • Proficient in calculating usage-based billing in both enterprise software and Excel, • Experience with working on audits and/or financial reporting at a public company, • You have a basic grasp of networking services, security, or computing industries as it relates to accounting or billing, • BA/BS in Accounting, Finance, Economics, Business, or other relevant degree Work Hours: This position will require you to work during scheduled hours from 8:30am - 5:30 pm in the US time zone you live in. Work Location(s) & Travel Requirements: This position is open to Hybrid And Remote Work Locations. Remote can be anywhere in the United States. The preferred locations for this position are: • Denver, CO, • San Francisco, CA, • US Remote Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. There is a strong preference for Hybrid near a local office. However, we may be willing to consider remote candidates within the US. This position may require travel as required by your role or requested by your manager. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary: The estimated range for this position is $61,170 to $86,352 as an hourly position. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days. Why Fastly? * We have a huge impact. Fastly is a small company with a big reach. Not only do___ have a tremendous user base, but we also support a growing number of___. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. * We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. * We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. * We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at or @___ email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at ___ or 501-287-4901. 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About Us: As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: The Material Handler will play an important role in supporting daily operations by moving parts and materials, assisting with shipping and receiving, and keeping the warehouse organized. This entry-level role is perfect for someone with 1-2 years of experience in a warehouse or manufacturing setting who is sharp, dependable, and eager to learn. Strong communication and teamwork skills are key, as this role works closely with other departments to keep production running smoothly. Location: Malden MA On-Site 100% Schedule: • Tuesday through Friday 9AM - 6:30 PM, • Assist with the daily flow of materials in and out of the warehouse., • Move parts, supplies, and finished goods between production areas, shipping, and storage., • Support shipping and receiving activities including packaging, labeling, and preparing materials for transport., • Maintain accurate records of materials and transactions in warehouse systems., • Keep warehouse areas organized, clean, and safe in compliance with company standards., • Communicate effectively with team members, supervisors, and other departments to ensure materials are delivered on time., • Operate material handling equipment (with training/certification provided as needed)., • Assist with inventory counts and cycle counts as directed., • High School diploma or equivalent., • 1-2 years of warehouse, shipping/receiving, or related experience (manufacturing environment preferred)., • Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future., • Must be able to perform work subject to ITAR/EAR regulations., • Strong communication and teamwork skills., • Dependable, detail-oriented, and willing to learn new tasks., • Basic computer skills for data entry and inventory systems, • Experience with inventory systems or ERP software., • Forklift or material-handling equipment certification (or willingness to obtain)., • Familiarity with basic shipping/receiving processes Working Conditions: • Requires mobility in a manufacturing plant environment while using Personal Protective Equipment., • Must be able to frequently sit, stand and walk., • Must be able to lift and carry up to 15 pounds., • Must be able to have prolonged periods sitting at a desk and working on a computer. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Important Note We're seeking a skilled Experienced Machinist II for 2nd shifts. We're offering a $5,000 sign-on bonus, paid over two years, plus a 12% shift differential for 2nd shift. If you're qualified and ready to join our team, apply today! About Us: Founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service, we at Pursuit Aerospace pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. About the Opportunity: We're looking for an experienced Machinists, who has completed a CNC Machining Program. You will have the opportunity to work with inspiring team of experienced Machinists and Engineers. Essential Duties and Responsibilities • Set Up and operates CNC lathes and/or Milling machines and related equipment where programs, fixtures, and methods have been developed., • Work with our Engineers and Programmers to make all edits and adjustments as required to produce parts to work orders/blueprint specifications/sketches., • The ability to operate more than one machine in a cellular environment is required., • Demonstrates a working knowledge of feeds and speeds and a working knowledge of cutting tools and their application., • Inspects work for all dimensional features as required., • Produces quality and quantity of work in accordance with Company requirements., • Responsible for accurately completing paperwork relating to counts, scrap, time, etc. According to Company policy., • Performs duties always exercising good machining practices., • Maintains area, equipment, and tooling in a neat, safe, orderly condition including operator maintenance sheets., • Maintains coolant tanks and fills as necessary., • Trains, guides, and assists other employees as required., • High School Diploma or equivalent; trade school preferred., • 5-7 years or more as CNC Machinist Operator., • Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis., • Able to understand and follow instructions in English., • Able to understand and interpret blueprints and sketches., • Understanding of G and M Codes, • Excellent Interpersonal skills, • Requires mobility in a manufacturing plant environment while using Personal Protective Equipment., • Must be able to frequently sit, stand and walk., • Must be able to lift and carry up to 15 pounds., • Must be able to have prolonged periods sitting at a desk and working on a computer. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Us: As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: We are seeking a Business Unit leader to manage shift operations in a precision machining facility to lead shift operations in a precision machining environment. This role is responsible for overseeing team leads and shop floor employees, optimizing equipment utilization, and driving productivity to ensure on-time delivery while meeting strict quality standards. This is a highly visible, floor-based leadership role requiring a leader who thrives in a fast-paced manufacturing environment-coaching teams, driving operational excellence, and leading continuous improvement. Location: Malden MA Responsibilities: • Lead and develop a team of approximately 25-35 employees, including team leads and indirect shop floor personnel, driving performance, accountability, and engagement across the production area., • Supervise and coordinate the work of hourly production employees, ensuring effective use of labor and equipment to meet production priorities., • Drive a safe work environment by enforcing all safety policies, procedures, and compliance expectations., • Ensure products meet customer and internal quality standards; support problem-solving and process improvements using Lean/Kaizen principles., • Plan and execute daily operations to meet or exceed shipping and delivery targets (weekly, monthly, and annual)., • Coach, mentor, and develop employees through training, cross-training, performance feedback, and positive employee relations., • Partner with Engineering, Quality, Materials, Planning, and other business leaders to resolve issues impacting productivity and on-time delivery., • Maintain clear communication across shifts and with leadership on operational performance, priorities, and handoff needs., • Support staffing needs through hiring, onboarding, and development of high-performing team members., • Participate in and lead continuous improvement initiatives and site-wide workshops as needed., • Review operational requests (including purchase needs) and escalate for approval when required., • High School diploma or equivalent, with 8+ years of manufacturing leadership or management experience., • At least 5 years of experience supervising hourly production employees, • At least 5 years of experience in a manufacturing environment, with working knowledge of safety, quality, and production systems., • Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis., • Aerospace manufacturing experience and familiarity with AS9100., • Lean/Six Sigma certification or demonstrated continuous improvement expertise., • Requires mobility in a manufacturing plant environment while using Personal Protective Equipment., • Must be able to frequently sit, stand and walk., • Must be able to lift and carry up to 15 pounds. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Us: As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: As a Quality Engineer I, you will provide support to operational and development programs to enable and deliver zero defect projects utilizing engineering and problem-solving skills.This role also supports the development and implementation of quality processes and contribute to continuous improvement initiatives. As Quality Engineer I you will also assist with inspections, testing, non-conformance management, and documentation. Location: Onsite: Malden MA Responsibilities: • Support writing procedure, collecting and analyzing data., • Support in implementing and maintaining the quality management system. (AS9100, AS13100, NADCAP), • Support the inspection and testing of raw materials, in-process materials, and finished products to ensure they meet quality standards., • Utilize Quality Engineering tools like PFMEA, Measurement System Analysis, and Control Plans tomonitorand improve internal processes., • Work with cross-functional teams toidentifythe root causes of quality issues andassistin implementing corrective and preventive actions (CAPA)., • Assistin evaluating supplier performance and quality, supporting supplier audits, andassistingwith the development of quality improvement plans., • Work closely with production, engineering, and other departments to resolve quality issues and improve overall product quality., • Participate in continual improvement activities to enhance the quality system, such as 5S, Kaizen, LEAN, etc., • Support the Quality Inspectors to ensure that products and processes comply withthe relevant requirements of the quality management system and customer requirements., • Bachelor's degree in Mechanical, Industrial, or Aerospace Engineering, Material Science or Metallurgy, • Must be employer sponsorship in the future or cannot work now on a full-time basis., • At least 2-3 years of quality engineering experience, • Aerospace experience., • Understanding of quality principles and methodologies., • Experience and training in quality systems including AS9100 and NADCAP, • Proficiencyin quality management systems, process validation, and customer specifications., • Experience working withCAD,QMSand ERPsoftware., • Strong analytical and problem-solving skills., • Demonstrated leadership and mentoring skills with the ability to guide junior team members effectively., • Must be able to have prolonged periods sitting at a desk and working on a computer., • Must be able tofrequentlysit,standand walk., • Must be able to lift and carry up to 15 pounds., • Personal protective equipment (e.g., safety glasses and safety shoes) isrequiredon the shop floor The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA (tenapanor) and XPHOZAH (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been approved in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada. Position Summary: The People Experience Coordinator greets our employees and visitors when they come into Ardelyx's Waltham, MA office and helps make their experience productive, easy and enjoyable. This role is also a key partner to the HR team responsible for managing front-desk operations, supporting employee and candidate experience, and providing administrative and scheduling support to the CHRO and HR team. The People Experience Coordinator role is perfect for a dedicated and organized individual who truly enjoys providing excellent service and ensuring all our events - big and small - run smoothly. Your on-site support, can-do attitude, attention to detail and friendly approach really makes a difference to our team, visitors and our culture. Responsibilities: Front Desk and Workplace Experience • Serve as the first point of contact for employees, candidates, and visitors; create a professional and welcoming environment., • Manage front desk operations, including visitor check-in, deliveries, and visiting team members from other U.S. locations., • Serve as the primary point of contact with Commercial team for scheduling and coordinating the use of the Oswinkle Training Center, including catering and on-site requests to support training needs., • Work closely with training room users & IT to ensure proper room and technical set-up., • Coordinate Waltham conference room scheduling and ensure rooms are properly set up and maintained., • Oversee all hospitality aspects of the office including ordering supplies, mail and package distribution, ordering and managing refreshments, allowing teams to focus on core projects., • Partner with Facilities and IT to relay time sensitive workplace requests., • Act as an accessible, trusted point of contact for basic HR questions and guidance (routing to appropriate HRBPs when needed)., • Assist with onboarding arrangements, such as welcoming new hires, coordinating badges, and ensuring everything is ready for their first day., • Assist with interview coordination, candidate hosting, and scheduling., • Help maintain HR documentation, trackers, and confidential files., • Provide direct administrative support to the CHRO, including calendar management and meeting prioritization., • Support planning and logistics for HR leadership meetings, off-sites, and strategic sessions., • Manage sensitive and confidential information with the highest level of discretion., • 1-3 years of experience in office coordination, front desk, HR support, or executive administration., • Experience in biotech, pharma, healthcare, or other regulated environments preferred., • Strong organizational and multitasking skills in a fast-paced setting., • High level of professionalism, discretion, and confidentiality., • Excellent communication and interpersonal skills., • Experience supporting senior executives (CHRO or HR leadership preferred)., • Experience with HR systems., • Experience coordinating interviews and onboarding processes., • Familiarity with compliance-driven or regulated workplace environments.The anticipated annualized base pay range for this full-time position is $46.30 - $56.60 per hour. Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers. Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity. The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements. Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.Ardelyx is an equal opportunity employer.

Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion. Job Description Nexthink is redefining how IT teams understand and improve the daily digital experience of their employees. For organizations, the pressure is real: hybrid work, application sprawl, device performance issues, rising ticket volume, and growing expectations from employees who expect technology to "just work." That is where Nexthink comes in. As an Account Executive, you will help IT leaders move from reactive troubleshooting to proactive experience management. You will show customers how Nexthink gives them real-time visibility, actionable insights, and automation to improve employee productivity, reduce friction, and deliver measurable business value. This is an ideal role for a seller who is ready to move beyond transactional sales and own a territory with real growth potential. What you will do • Build and grow new business across organizations with 5,000-10,000 endpoints., • Prospect, qualify, and develop a strong pipeline of target accounts., • Lead account planning focused on customer pain, business outcomes, and measurable value., • Run high-quality discovery with IT, Digital Workplace, End User Computing, Service Desk, and Operations leaders., • Coordinate internal resources across pre-sales, professional services, customer success, marketing, and partners., • Build trust with customers by becoming a credible advisor on Digital Employee Experience., • Manage both tactical opportunities and larger strategic deals within your territory., • Work with Nexthink partners to strengthen account coverage and customer impact., • Lead negotiations, pricing strategy, and contract management with a win-win mindset., • Maintain accurate quarterly and annual forecasts., • 2+ years of SaaS sales experience, ideally in inside sales, commercial sales, or a closing role., • Proven track record of pipeline generation, opportunity creation, and quota achievement., • Strong prospecting discipline and experience optimizing sales cadences., • Ability to sell business value, not just product features., • Confidence engaging IT and business stakeholders., • Excellent relationship-building and communication skills., • Strong CRM hygiene and forecasting discipline., • Comfortable using Microsoft Office and modern sales tools., • Ability to quickly learn Nexthink's platform, the DEX category, and customer use cases., • Positive, resilient, curious, and motivated by growth. #LI-HybridAdditional Information Why this role is exciting This segment is full of companies that are mature enough to feel the pain of digital complexity, but agile enough to move fast when they see value. You will have the chance to open new accounts, shape customer thinking, and help IT leaders prove their impact on employee productivity. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: • Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering., • Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration., • Free accessto professional training platforms to explore your interests and enhance your skills., • Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers., • Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Videos To Watch

About Us: As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: The Commodity Manager - Direct, manages sourcing strategy and execution for direct material categories, including enterprise-wide RFPs, supplier negotiations, and contract development. The position drives cross-site spend consolidation to maximize supplier leverage and establish long-term agreements for centralized direct categories. In addition, the role leads supplier relationship management, partners with site teams on multi-site or critical supplier escalations, and oversees supplier performance tracking to support cost, quality, and continuity objectives. Location: This position may be based in a hybrid capacity at any of our U.S. locations. Please note that standard working hours will follow Eastern Standard time. Responsibilities: • Support category strategy development and lead sourcing events, for direct materials, • Manage supplier communications including performance reviews, pricing negotiations, and coordination with site teams on multi-site or critical escalations, • Maintain direct supplier lists and track adherence to preferred or directed suppliers, • Monitor supply market changes impacting material availability, cost, and risk, • Bachelor's degree in Business Administration, Finance, Economics, Supply Chain, or related field., • At least 7 years of progressive sourcing and purchasing experience., • Must be authorized to work in the U.S. on a full-time bases without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis., • Experience in Aerospace direct materials sourcing or category management and Gov't contracting req., • Strong technical and cost analysis for material and manufacturing based spend, • Ability to work with engineering, quality, and operations in supplier evaluations, • Ability to manage cross functional stakeholders and supplier relationships, • Must be able to have prolonged periods sitting at a desk and working on a computer., • Must be able to frequently sit, stand and walk., • Must be able to lift and carry up to 15 pounds., • Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Us: As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: We're looking for an experienced Quality Inspector for 1st shift. You will have the opportunity to work with an experienced and highly motivated team. Location: Malden Ma Responsibilities: • Inspection & Quality Assurance: Conduct detailed inspections of engine parts using precision measurement tools. Review specifications and blueprints to ensure compliance with aerospace standards. Identify and disposition non-conforming parts., • Documentation & Reporting: Maintain accurate records of inspection results, measurement data, and non-conformance reports. Prepare and submit First Article Inspection (FAI) packages and special process documentation., • Collaboration: Work closely with engineering and production teams to address quality concerns and implement corrective actions. Collaborate with other inspectors to share best practices and improve inspection methods., • Continuous Improvement: Actively participate in continuous improvement initiatives by identifying areas for process enhancement and optimizing inspection techniques., • Training Support: Assist in training new team members on inspection protocols, quality standards, and the use of measurement equipment., • Compliance: Ensure adherence to safety protocols, quality regulations, and company policies throughout all inspection activities., • Must have 3+ years of solid GD&T Experience, • High School diploma or equivalent required., • 3+ years of experience in quality inspection, preferably within the aerospace sector., • Experience with reading and interpreting blueprints and technical drawings., • Proficiency in English language, both verbal and written., • Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis., • Experience in aerospace is advantageous., • Requires mobility in a manufacturing plant environment while using Personal Protective Equipment., • Must be able to frequently sit, stand and walk., • Must be able to lift and carry up to 15 pounds., • Must be able to have prolonged periods sitting at a desk and working on a computer. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role: • Work with team members spread across multiple offices and other partners (Finance, Legal, IT, and Sales Ops) while monitoring relevant US GAAP and SEC developments to ensure revenue recognition procedures comply, • Evaluate actions required for compliance with ServiceNow revenue recognition accounting process, including the bookings and billings process, • Complete required month-end close activities including revenue reconciliation and management reporting, • Help with process improvements and implementation of revenue reporting to further improve revenue tasks and shorten revenue close cycle, • Document reviews following ASC 606 accounting standards, • Provision and creation of training on revenue recognition rules and policies to partners (Sales, Deal Desk, Legal and Sales Ops) and any other departments, • Perform contract analysis review to ensure subscription contracts have been accounted for To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry., • 3+ years of applicable Accounting experience, • Experience with (US GAAP) software revenue recognition under ASC 606, • Software-as-a-Service (SaaS) revenue accounting experience is a plus, • Self-starter with the ability to work independently, • Strong analytical and problem-solving skills, • Proficient in MS Products especially Excel, • Prior SAP is a plus FD21 For positions in this location, we offer a base pay of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. ___. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ___ or assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

NT Concepts is a dynamic and innovative company dedicated to addressing the most critical challenges in National Security. We are seeking a highly skilled Senior Software Engineer to join our team and contribute to our mission-driven work. At NT Concepts, we value initiative, creativity, and continuous self-improvement. If you are a motivated and talented software engineer looking for a challenging and rewarding role, we encourage you to apply. Join our team and discover new opportunities for growth and development. Clearance: An active Secret clearance is required. Candidates with an active TS/SCI or TS/SCI with Polygraph are strongly preferred. U.S. citizenship is required. Location: Chantilly, VA with 50% remote flexibility As a Senior Software Engineer on our solutions delivery team, you will have the opportunity to work on high-impact projects that drive the digital transformation of critical government systems. You will collaborate with a talented team to design, develop, and deploy cutting-edge solutions that make a meaningful difference. Responsibilities: • Collaborate with cross-functional teams to explore new ideas and technologies, and drive the adoption of lean agile practices, • Design, develop, and deploy software solutions using modern tech stacks and Ops methodologies (DataOps/DevSecOps/MLOps), • Work closely with customers to understand their unique technical and data challenges, and develop creative solutions to address them, • Take ownership of code quality, testing, and iteration, with a focus on continuous improvement and automation, • Coding solutions that adhere to customer security and requirements, • Ensure compliance with software design, development, testing, integration, and sustainment standards, • Research technology solutions, prioritize assignments, and work to resolve issues based on customer and business requirements, • Ensure that products are designed and developed for scalability, robustness, maintainability, and interoperability, • Create, implement, and adopt Development Best Practices Qualifications: • 6+ years of experience with full-stack software development leveraging multiple programming languages (e.g. Python, Django, Angular, TypeScript), • Clearance: An active Secret clearance is required. Candidates with an active TS/SCI or TS/SCI with Polygraph are strongly preferred. U.S. citizenship is required., • Experience with containerization software (e.g., Kubernetes, Docker), • Experience with cloud container orchestration and deployment (e.g., Fargate, ACI, EKS/ECS, GKE, AKS), • Experience with API design and implementation, • Experience working with a DevOps team, • Experience working with databases (e.g. PostgreSQL, MySQL, MongoDB, etc.) to include:, • Basic understanding of relational database design principles (e.g. Normalization vs Denormalization), • General knowledge of database administration concepts (e.g. users, schemas, constraints), • Basic query development experience, • Experience supporting code reviews, • Experience working in a fast-paced agile environment, • Demonstrated proficiency with Git version control systems, • Proven experience with modern tech stacks and Ops methodologies (DataOps/DevSecOps/MLOps), • Excellent collaboration and communication skills, with the ability to work effectively in a fast-paced, agile environment, • Strong desire to learn, grow, and improve, with a focus on delivering high-quality solutions that meet customer need Preferred Qualifications: • Preferred candidates present experience working on the backend with a Model-View-Controller (MVC) design pattern, • Experience working with Python for backend development is ideal, • Preferred experience with Fargate container environments, • Experience developing long-running ETL processes, • Experience with Cloud Providers, preferably AWS, • Preferred Certifications include Amazon Developer Associate, Amazon Solutions Architect Associate, • Demonstrated ability to effectively engage with Sponsor Information System Security Managers (ISSMs) to ensure security compliance of software Physical Requirements: • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift up to 10-15 pounds at times. #JT Founded in 1998 and headquartered in the Washington DC Metro area, NT Concepts is a private, mid-tier company with clients spanning the Intelligence and Defense communities. We deliver end-to-end data and technology solutions that advance the modernization, transformation, and automation of the national security mission—solutions with real impact developed in a strong engineering culture that encourages technical growth, leadership, and creative “big idea” problem-solving. Employees are the core of NT Concepts. We understand that world-changing concepts happen in collaborative environments. We are a company where talented teams work together using innovation and expertise to solve our clients’ most critical challenges. Here, you’ll ___, opportunities to bolster your skills and develop new abilities, and a company culture dedicated to support and service. In addition to our benefits program, we encourage our employees to take part in ___, which paves the way for positive social change. If joining a stable company with strong professional growth opportunities resonates with you, and you seek vital, mission-driven projects (for some pretty cool clients) that use your specific talents, we’d love to have you move forward with us.

Senior Oracle APEX Developer IIEmployment Type: Full-Time, Entry-Mid LevelDepartment: Information Technology CGS is hiring a Senior Oracle APEX Developer to support a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The ideal candidate will be personable and articulate and will focus on making sure that the customer’s needs are met quickly and effectively. The successful candidate will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success- Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications, primarily using the Oracle APEX toolset.- Perform advanced use of Oracle APEX 4.0 and above.- Perform work with Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Design and manipulate web content dynamically using JQuery, Ajax, JavaScript, CSS, and HTML.- Create dynamic reports within the Oracle APEX environment. Provide support in the advanced use of Oracle Database products version 11 and above.- Provide support for Oracle database objects – tables, indexes, directories, sequences, triggers, etc.- Provide support with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Provide support with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Integrate and manage BI Publisher templates and web Services.- Successfully deliver enterprise-level workflow-centric applications.- Build logical functions and algorithms to automate business processes. Qualifications- Bachelor’s degree with 8+ years experience. A High School diploma with additional years of experience and/or relevant certifications may be considered in lieu of a degree.- U.S. Citizen.- Ability to obtain and maintain a public trust security clearance.- Experience with secure network programming in an Oracle environment; use of security certificates, HTTPS callouts, etc.- Experience with full lifecycle development of custom Oracle Applications, including the Oracle APEX toolset.- Experience with the use of Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Experience with JQuery, Ajax, JavaScript, CSS, and HTML.- Experience with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Experience with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Experience establishing goals and meeting project plan objectives.- Must be able to write and maintain system documentation on work products.- Excellent communication and teamwork skills.- Agile development experience.- Customer interface experience. Ideally, you will also have: - Experience with Oracle Database products version 11 and above.- Experience with Oracle Forms and Reports version 10G or higher.- Experience with Oracle APEX 4.0 and above.- Experience troubleshooting operational issues.- Government contracting experience, particularly with the DOJ.- Current DOJ Clearance. Our Commitment : Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: ___ #CJ $149,760 - $216,320 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Position Type: Part-Time, Temporary Job Title: Criminal Justice I Agentic Designer Effective Date: 1/8/2026 Reports To: Director of Design, Development, & Project Management Contract Length: January - December, 2026 Job Summary: The Virtual Arkansas Agentic Designer independently scripts, designs, and develops high-quality digital curriculum content while strategically using AI tools to enhance efficiency, accuracy, and creativity. This role blends the responsibilities of a Content Designer and Content Developer, providing end-to-end ownership of course creation. The Agentic Designer ensures all content meets Virtual Arkansas standards for accessibility, mastery learning, copyright compliance, and branding. Supervisory Responsibilities: • None Duties/Responsibilities: • Collaborate with specialists, agencies, and developers in a phased approach for producing quality digital curriculum content appropriate to the assigned course according to state content standards or other applicable content standards, • Use AI tools to generate, refine, and revise lesson scripts, assessments, learning objects, media descriptions, and support materials, • Curate and create accessible, copyright-compliant digital content, • Participate in collaborative team meetings and professional development for personal growth and skill acquisition related to project needs, • Independently build all course content into the LMS, using AI-assisted workflows where appropriate, • Apply research-based instructional design, usability, and accessibility best practices throughout the design and development process, • Attend course planning and design meetings, whether virtual or face-to-face, • Pay close attention to detail and review all content, including AI output, to ensure accuracy, appropriateness, and legality of content, • Serve as a student-perspective reviewer to ensure clarity, usability, and engagement, • Prioritize and adapt to meet required deadlines, • Abide by all Virtual Arkansas and applicable Arch Ford ESC policies and/or regulations, • Other duties as assigned Required Skills/Abilities: • Strong verbal and written communication skills, • Strong interpersonal, teamwork, and customer service skills, • Proficiency in using digital tools and platforms, • Strong organizational skills and attention to detail, • Efficient time management skills with a proven ability to meet deadlines, • Ability to learn and adapt to new and emerging technologies Education, Experience, and Qualifications: • Bachelor's degree (minimum); Master's degree desired, • Three years of blended/online teaching experience is desired, • Online course development and design experience is desired, • Demonstrates high-quality verbal and written communication skills, • Demonstrates creative writing and research abilities, • Teacher Licensure for the requested content area and grade level, • Experience with AI tools for content creation, planning, or development preferred (training provided) Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer, • Periodic travel requirements, • Sit, stand, walk, stoop, kneel, or crouch, • Use hands to handle or feel, type, and pick up objects, and reach with hands and arms;, • Talk or hear to communicate effectively, • Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds Other Information: • This position will be hired through the Arch Ford Education Cooperative, • Telework from home office, • Compensation: $10,000 minus applicable taxes, retirement, and fees

Position Summary We are seeking a highly motivated and detail-oriented Senior Data Analyst to join our team. The successful candidate will be the key liaison between our managing directors and the data reporting infrastructure. This role requires a blend of strong analytical skills, technical proficiency in BI tools and SQL, and excellent interpersonal skills to translate business needs into actionable data reports and interactive dashboards. Primary Responsibilities • Requirements Gathering:, • Proactively collaborate with managing directors and stakeholders across various departments to understand, document, and prioritize their reporting and dashboard needs., • Translate complex business questions into clear, technical requirements for data extraction and visualization., • Report and Dashboard Development (BI):, • Design, develop, and maintain high-quality, interactive dashboards and reports using the Dundas BI platform for Novatae and coordinate efforts with World where appropriate., • Ensure data visualizations are accurate, intuitive, and effective in communicating key business insights and performance indicators., • Data Analysis and Querying (SQL):, • Write, optimize, and execute complex SQL queries to extract, transform, and load (ETL) data from various relational databases for reporting purposes., • Perform ad-hoc data analysis to investigate business performance, troubleshoot data issues, and validate data integrity., • Assist in identifying opportunities for data quality improvement., • Maintenance and Support:, • Provide ongoing support and maintenance for existing reports and dashboards, ensuring their reliability and performance., • Develop and maintain technical documentation pertaining to data sources, report logic, and dashboard specifications., • Conduct user training sessions and create guides to promote self-service data consumption across the organization. Position Specific Skills/Qualifications Work Experience: • Experience: 5+ years of experience working as a Data Analyst, BI Developer, or in a similar role., • Technical Skills:, • Proven expertise in designing and building reports and interactive dashboards is essential., • Exceptional proficiency in writing and optimizing complex SQL queries for data retrieval and manipulation., • Strong organizational and multitasking skills with keen attention to detail., • Excellent interpersonal and communication skills, both written and verbal., • Ability to build relationships with internal stakeholders and external vendors., • Proficiency in Microsoft Office Suite and other office systems (e.g., Outlook, Teams, Excel, Word)., • Strong judgment and problem-solving abilities in a fast-paced environment. Physical Demands & Working Conditions Physical Demands Office work. Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally. Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Full-time Description Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information. The C++ Developer role is essential in shaping the development and enhancement of our Windows-based applications, utilizing the Microsoft Foundation Classes (MFC) to create robust, efficient, and user-friendly software solutions. In this position, you will participate in designing, coding, and optimizing applications that are critical to our business operations, ensuring they deliver exceptional performance and reliability. A strong command of C++ programming and MFC is key, along with the ability to work closely with cross-functional teams to transform complex requirements into intuitive and effective software experiences. Why Procede? This is what our Senior Director of Software Development has to say...___! Primary Job Responsibilities • Develop and maintain C++ components of the Excede Dealer Management System, ensuring high performance and reliability to support dealership operations., • Optimize C++ code to efficiently handle large volumes of data and transactions, critical for managing dealership inventory, sales, and service workflows., • Integrate C++ modules with other system components, including databases, APIs, and third-party integrations, to ensure seamless functionality across the DMS., • Write robust unit tests and participate in code reviews to maintain code quality, reliability, and facilitate collaborative development across teams., • Stay current with C++ language developments and best practices to continuously enhance the system's architecture, performance, and scalability., • Develop and maintain .NET-based web services for Excede, enabling integration with third-party systems and suppliers to streamline dealership operations., • Implement data access layers using Entity Framework to manage large volumes of dealership data efficiently, ensuring high performance and scalability., • Create ASP.NET MVC applications for web-based interfaces, delivering intuitive tools for dealership staff to handle inventory, sales, and service tasks., • Design and implement business logic in C# to support complex dealership workflows, such as inventory tracking, sales processing, and service management., • Collaborate with the C++ development team to ensure seamless integration between C++ and .NET components, enhancing overall system performance and functionality., • Develop and optimize SQL queries to support efficient data retrieval and manipulation for Excede's reporting, analytics, and operational features., • Design and maintain database schemas to ensure structured and scalable data storage for dealership operations, including inventory, sales, and service data., • Proficiency in C++ Programming: Strong skills in C++ with a deep understanding of object-oriented programming, software design patterns, and experience developing high-performance applications., • Experience with C# and .NET Technologies: Solid expertise in C# and the .NET framework, including ASP.NET MVC, web services, and Entity Framework, for building scalable web applications and services., • Strong SQL Skills with SQL Server: Hands-on experience with SQL Server, including writing complex queries, designing database schemas, and creating stored procedures for efficient data management., • Proficiency with Version Control Systems: Skilled in using Git for version control, including branching, merging, and managing collaborative development workflows., • Experience in Agile Development: Proven ability to work in an agile environment, contributing to iterative development, sprint planning, and cross-functional team collaboration., • Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience., • 2+ years of professional experience developing C++ Windows desktop applications: Candidates must have hands-on expertise in designing, building, and maintaining complex desktop software solutions specifically for the Windows platform., • Proficiency with C++11/14/17 standards: A strong understanding of modern C++ features and best practices is essential for writing efficient, maintainable, and high-quality code., • Experience with Windows-specific APIs and frameworks (e.g., Win32, MFC): Practical knowledge of these technologies is required to develop and optimize applications tailored to the Windows environment., • Knowledge of multi-threading, synchronization, and performance optimization techniques: Experience in these areas is highly valued to meet the demands of resource-intensive desktop applications., • Ability to sit at a desk, computer terminal or meeting table for a long period of time, • Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment, • Ability to lift up to 20 lbs Benefits • Medical, Dental and Vision, • Competitive Compensation, • Paid Time Off (PTO), • Volunteer Day Off (VDO), • 14 Paid Holidays, • Lifestyle & Wellness Reimbursement, • Retirement Plan with Company Match, • Work equipment (laptop, monitor(s), keyboard, mouse, etc.), • Destination office in Solana Beach, CA This is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote. The salary range for this role is $95,000 to $130,000 per year, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc. In addition to our comprehensive benefit package, our company encourages and supports career development. We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally. Culture We work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events: Facebook: ___ LinkedIn: ___ We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us ___. We hope you are interested in our Company and our C++ Developer role and welcome anyone to apply! Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procede will not sponsor applicants for immigration-related benefits.

Benefits: • Profit sharing, • Training & development Benefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive Compensation This is a start-up franchise in the Rivertowns area of Westchester, NY. Looking for a motivated individual who wants to work in a small but fast growing environment with an inclination towards excellent customer service. You will work directly with the CEO and owner to grow the business. SummaryThe IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player IT Technician III Responsibilities: • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Installing and configuring hardware and software components throughout various network infrastructure devices., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals., • Establishing good relationships with all departments and colleagues., • Ensuring company safety and security standards are met., • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience., • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS. Flexible work from home options available. Compensation: $70,000.00 - $85,000.00 per year If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at ___. We’re looking for an experienced Sales Development Representative (SDR) to generate sales opportunities and build sales pipeline with prospective clients. The ideal candidate will possess confident communication skills when engaging with potential customers, building relationships and identifying new sales leads. To be successful in this role, the candidate should have previous experience generating leads from inbound and outbound Sales and Marketing activities, and collaborating with account executives in order to meet and exceed pipeline development and lead generation goals. The candidate should also have experience building pipeline utilizing call scripts, generating leads by phone and leveraging social media to target prospects and manage interaction. \n Responsibilities: • Daily outreach to prospective customers via calls, emails and social media, • Utilize social media to identify, target and engage prospective customers and develop leads, • Qualify and develop leads from Marketing campaigns, • Conduct high-level conversations with C-level Finance executives, • Identify customer needs and present potential products and solutions, • Arrange meetings and product demonstrations for Account Executives, • Assist and participate in product demonstrations with Account Executives, • Consistently meet or exceed phone call and social media outreach activities, pipeline development and qualified opportunity quota goals, • Collaborate with Marketing to research accounts, identify key players, and develop scripts and messages Must Have: • Bachelor’s Degree, • Proficiency with cold calling, social media and other sales development techniques, • Ability to work in a time-sensitive, fast-paced environment, • Excellent communication skills, • Passionate about technology, business, and winning, • Highly motivated, competitive self-starter Physical Requirements: • Ability to come into office for at least 8 hours per day, or ability to work from home with reliable internet service when office is closed due to public health guidelines, • Ability to sit or stand at a desk for extended periods of time, • Ability to look at a computer screen for extended periods of time, • Ability to use a keyboard and mouse to navigate a computer, • Ability to talk on the phone for several hours per day Benefits: • Competitive salary package and bonus or variable incentive pay depending on role, • Comprehensive medical, dental, vision and life insurance benefits, • Unlimited PTO, • Paid parental leave for eligible employees, • 401(k) match, • $250 annual reimbursement for continuous learning, • Lots of office perks like snacks, happy hours, company events, • These benefits are only applicable to full time employees \n AppZen is committed to fair and equitable compensation practices. The base pay range for this role is $46,000 to $50,000 and the variable compensation is $30,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. At Tines, we’re building the future of intelligent workflows for security and IT teams. Our platform helps organizations automate complex processes, eliminate manual work, and operate more efficiently and securely. We’re investing heavily in the IT market as more organizations modernize IT operations and automate complex workflows across their technology stack. We’re looking for a Demand Generation Manager who understands how to reach IT practitioners and leaders, from service desk teams and IT operators to CIOs and VPs of IT, and can design campaigns that turn interest into qualified pipeline. This role is an exciting opportunity to join Tines at a pivotal moment of growth. Reporting to the Manager of Demand Generation, you’ll play a critical role in building and scaling demand programs that reach the IT community, generate high-quality pipeline, and expand Tines’ footprint in this rapidly growing segment. We’re looking for someone who combines creativity with analytical rigor—a demand generation expert who knows how to design impactful campaigns, measure performance, and continuously optimize for results. The ideal candidate understands how IT teams discover, evaluate, and adopt new tools and can design programs that resonate with both practitioners and senior IT leaders. The IT segment represents a major growth opportunity for Tines. In this role, you’ll work closely with marketing, product marketing, and business development teams to develop high-impact programs that expand our reach and accelerate growth within the IT market. Candidates should be based in the US in ET or CT timezones, as this role will require heavy collaboration with colleagues based in Ireland. You will own and execute digital-first demand generation programs designed to engage IT professionals and generate measurable pipeline and revenue impact. • Plan and execute integrated demand generation campaigns targeting IT practitioners and decision-makers, including CIOs, VPs of IT, and IT operations leaders, • Build programs across both thought leadership and technical content, including practitioner-focused webinars, technical guides, and community-driven content that resonates with IT Ops teams, • Drive awareness, engagement, and pipeline through channels including paid media, content promotion, sponsored newsletters, influencers, and webinars, • Manage campaign budgets across paid channels and partners, optimizing spend to maximize pipeline and return on investment, • Partner with product marketing, content, and brand teams to develop messaging, campaigns, and assets tailored to the IT audience, • Collaborate with publishers, communities, and industry partners to amplify campaigns and expand reach within the IT ecosystem, • Work closely with the XDR team to ensure strong follow-up on campaign engagement and effective conversion into qualified meetings and pipeline, • Identify and test new channels, partners, and campaign formats to uncover scalable opportunities for pipeline growth, • Support email marketing, nurture programs, and database activation to move prospects through the funnel, • Partner with partner marketing to develop co-marketing campaigns and demand generation programs with strategic IT partners, • Measure campaign performance and pipeline contribution, using data and experimentation to continuously improve results, • 7+ years of experience in demand generation, digital marketing, or growth marketing in B2B SaaS, • Demonstrated success marketing to technical audiences in IT, Security, or DevOps etc., • Proven experience running digital demand generation campaigns that drive pipeline and revenue, • Experience working with paid media, content promotion, sponsored newsletters, and digital advertising, • Experience building and running webinar or virtual event programs, • Strong analytical mindset with experience using data to guide campaign decisions and optimization, • Experience working cross-functionally with product marketing, content, creative, and partner marketing teams, • Ability to manage multiple campaigns and partners simultaneously, • Strong project management and organizational skills, • Familiarity with developer or technical practitioner marketing is a plus, • Experience working in high-growth SaaS environments OTE - $150k - $158k base + 10% bonus and equity #LI-SW1 At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us ___. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Job DescriptionHelp Desk Analyst Job Functions: • Provides first level phone and remote support to internal and external customers who are experiencing operational, hardware and/or network connectivity problems with their computers and associated software., • Performs initial information gathering, troubleshooting, and resolution; documents findings and collaborates with senior support personnel to resolve escalated issues as requested., • Works closely with the Associate IT Support Manager to identify, escalate, and help remediate unusual, recurring, or high-impact incidents., • Maintains a working knowledge of all Firm?supported applications, systems, devices, and standard operating procedures., • Accurately documents, logs, and tracks incidents, requests, and resolutions in the ITSM platform, including authoring and submitting knowledge base articles for review and approval., • Identifies opportunities to improve Help Desk workflows, efficiency, and overall client service experience., • Ensures adherence to proper ticket lifecycle management, including prioritization, escalation, communication, and closure., • Assists with conference room technology setup, troubleshooting, and ensures all audiovisual equipment is operational., • Provides on?site hardware and peripheral support, including workstations, laptops, printers, and mobile devices., • Supports new hire onboarding, office moves, and workstation deployments, including device imaging, quality control, and post?deployment validation., • Participates in floor support, training initiatives, and special projects as assigned., • Provides basic troubleshooting support for employee home office environments, including wireless networking and remote connectivity issues., • Provides frontline support for Firm approved AI tools and automation platforms, including basic troubleshooting and user guidance., • Assists users with responsible and effective use of AI features in accordance with Firm policies, security standards, and data-handling requirements., • Demonstrated experience working in a help desk role., • Bachelor’s degree is preferred., • 1-2 years’ experience working in a help desk role. Legal help desk experience is preferred., • Strong Windows 10, Office O365, and end user applications knowledge., • Excellent telephone etiquette and command of the English language with a demonstrated ability to maintain a customer service focus and a positive attitude at all times., • Ability to work effectively with all levels within an organization., • Proven ability to work on multiple projects and priorities in a deadline driven environment., • Applicants must be legally authorized to work in the United States without the need for sponsorship by the Firm (either now or in the future). #zip

Job Description *Part-Time Designation Schedule: Tuesday, Wednesday, Thursday availability. Early morning-afternoon As an on-site Hospitality Porter/Barista with HUNGRY, you will play a key role in maintaining client relationships & ensuring overall account success. You’ll be in an energetic environment where you’ll have the ability to master your food & beverage craft, work alongside friends, and meet new people every day. You’d make a great on-site Hospitality Porter if you: • Have experience in client success, hospitality, or operations, and love building relationships with customers, • Consider yourself a “people person,” and enjoy meeting others., • Love working as a team and appreciate the chance to collaborate., • Understand how to create a great customer service experience., • Have a focus on quality and take pride in your work., • Are comfortable working independently with responsibilities., • Can keep cool and calm in a fast-paced & energetic work environment., • Can maintain a clean and organized workspace., • Have excellent communications skills. Requirements: • Previous Hospitality & Barista experience and proven track record of success, • Possess a current food handler card and understand basic food safety principles, • Understand maintaining a clean and organized workspace., • Meticulous, dependable, organized, forward thinking, initiative-taking, positive, and approachable., • Accurate problem reporting and resolution, • Careful understanding of products, allergens, and ingredients., • Ability to understand and execute oral and written instructions & request clarification when needed, • Prepare coffee drinks by following recipes and preparation techniques, • Troubleshooting breakdowns, maintaining supplies, assisting with performing preventive maintenance., • Quality Assurance of products, including but not limited to: dry goods, beverages, perishable produce, coffee, dairy, and more. Sample Daily Workflow Coffee Machine Services: • Replenish coffee beans, • Reset waste bins, empty drip trays, • Properly store inventory: dry goods vs refrigerated using FIFO rotation, • Break down cardboard boxes, take out trash & recycling, • Empty & reattach drip trays if water is collecting, • Take note of low inventory items during morning setup, • Make sure package labels are facing front & visible, • Distribute all types of fruit to each kitchen on every floor, • Quality check the fruit before distributing - remove any damaged fruit, • Make sure the fruit bowls are full in each kitchen, but do not overfill, • Return any expired products to the storage room to be counted, • Properly separate the products into bins, • Notify solutions desk of expired products, so they can be returned to warehouse Schedule: Tuesday, Wednesday, Thursday Availability (part-time expected, approx 25-29 hrs/wk.) HUNGRY is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. Company DescriptionHUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in over 24 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. HUNGRY is an innovative and exciting company whose mission is to improve the lives of everyone we touch - chefs, guests, and the community.HUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in over 24 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience.\r\nHUNGRY is an innovative and exciting company whose mission is to improve the lives of everyone we touch - chefs, guests, and the community.

Job Description Join our team! We offer various employment opportunities for people who are passionate about the outdoors and want to share that passion with others. We provide affordable, accessible canoeing, kayaking, paddleboarding, cross country skiing and ice skating in the Boston area. Charles River Recreation offers a relaxed outdoor work environment with competitive pay and benefits. Full and part time opportunities are available. Responsibilities will include but are not limited to: • Supervise the day-to-day operation of the canoe, kayak, and paddleboard rental center, • Support water activities, including assisting in the rental process at the desk and on the dock, preparing equipment for lessons and tours, and ensuring operational rental equipment., • Possibility to teach paddle lessons in kayaks, canoes or paddleboards and lead groups based on skill and experience. Training may be provided., • Excitement for outdoor summer recreation. Experience in paddling kayaks, paddleboards, canoes or sailing is highly desirable., • Strong background in customer service., • Experience in staff management, • Previous employment in the outdoor industry and current CPR and basic First Aid certification is highly desirable., • Teaching or coaching sports experience is highly desirable, with additional experience working with children as a plus., • Must be able to lift 50 pounds. Multilingual skills are desirable but not required. Charles River Recreation is committed to diversity, equity, and inclusion in our employment practices and strives to provide affordable and accessible outdoor recreation. We work with local non profits and community organizations to introduce more people to our local waterways and skiing areas for free or reduced pricing. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle. Your Role and Impact As a Product Support Specialist, you will be the first point of contact for HYPR customers when a support issue occurs. A strong customer centric mindset is a critical success factor for the role. You will be actively engaged with our ticketing and call center systems. You will triage and attempt to resolve customer reported issues at the first point of contact. You will help to coordinate solutions by involving appropriate support teams or internal resources and escalating when appropriate. Being an operational and process-based person, you always look for situations where customer experience could be enhanced/improved and offer recommendations to enhance/improve our customer’s experience. Key Responsibilities • Actively answer calls and respond to tickets during your assigned shift, • Provide Tier 1 product support for HYPR customers, • Handle incoming calls, tickets and system alerts; monitor and triage incoming requests via ticket queues, • Assist users by providing product support via HYPR’s phone and ticket systems, • Leverage internal teams to provide next level support, • Identify potential larger issues in real-time, • Keep support management updated on trending issues, • Look for potential situations in which an improvement in process efficiency or customer experience is possible Requirements • Must have call center experience, triage and technical troubleshooting skills, • Degree/Certification or equivalent practical experience, • Two plus years of experience working in a Support/Service/Help Desk/Call Center Role, • Ability to clearly communicate with customers while demonstrating a positive attitude, self-control and empathy all while leading to resolution of the customer’s issue, • Excellent analytical, organizational, interpersonal and teamwork skills, • Ability to adjust quickly to changing priorities and make quick decisions with available information., • High-level triage and troubleshooting skills, • Outstanding customer service, prioritization, multitasking, communication, and leadership skills, • Ability to troubleshoot and think outside the box when needed, • Basic understanding of Windows and Mac operating Systems, • Basic understanding of networking concepts (DNS, HTTP, IP, etc), • Ability to review mobile, computer, server logs and determine where the issue resides, • Ability to troubleshoot workstation (Windows & Mac) and mobile computing (iOS & Android) environments, • Knowledge of SaaS and cloud computing infrastructure, • Eligible to work in the US Note: H1B/Visa support is not currently available for this specific position. HYPR is an Equal Opportunity Employer. Salary: $60,000 - $75,000 (USD) Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including location, qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors.

SUMMARY OF RESPONSIBILITIES The Client Manager is responsible for managing the revenue cycle processes for physician practices and ambulatory surgical centers. The Client Manager will analyze the financial health on a monthly basis to identify reimbursement trends, patterns of denials, and develop an intimate understanding of the factors that are contributing to the financial performance. ESSENTIAL FUNCTIONS • The Client Manager is responsible for the coordination of the Revenue Cycle Department, which includes billing and collection activities., • Responsible for overseeing eligibility, pre-authorization, time of service collections of co-pays and deductibles, coding of services, and reporting., • Reviews, revises, and/or implements policies and procedures within the department to ensure that best practices are followed in both the billing and collections functions, while remaining in compliance with federal/state laws, rules, and regulations as well as third party contracts., • Oversight of charge entry, claim submission, payment posting, denials management, bad debt and collections, appeals processing, credit balance resolution, and accounts receivable management. This includes being responsible for monitoring the productivity of all staff members- in person and those who work remotely., • Generates billing and collections data that supports finance and business operations and produces pricing and coding feedback that will optimize reimbursement., • Provides strategic guidance and analysis of the revenue cycle service line., • Reviews, designs, and implements processes surrounding third party payer relationships, collections, and other financial analyses to ensure clinical revenue cycle is effective and properly utilized., • Ensures all billing and collection practices are appropriate and align with payer policies and guidelines., • Identifies payer trends and reimbursement issues that can negatively impact the revenue cycle., • Utilizes data analysis, report writing and electronic data retrieval skills to extract, compile and present clear and concise information., • Maintains an understanding of coding rules and guidelines; utilizes coding and claims processing knowledge and resources to identify possible risks and revenue opportunities related to coding., • Collaborates with the Company’s external CPAs and Chief Legal Officer to ensure compliance with regulatory requirements., • Identify and correct workflow issues to help optimize revenue., • Works with Director of Practice Management and ASC Administrator regarding any front desk or clinical workflow issues that may impede revenue cycle., • Works with collection vendors on accounts that are deemed delinquent., • Monitors A/R to include oversight of days in A/R, gross billings, gross collections, net revenue, percent of collections to net revenue, monitoring and management of denial rates and denial categories related to activity., • Develop metrics and benchmarks for billing and accounts receivable., • Oversees and directs the creation and continual improvement of departmental procedures and best practice tools for billing, reimbursement, and collections., • Responsible for departmental specific training of employees; planning, assigning, and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems., • Adheres to professional standards, company policies and procedures, and federal, state, and local laws and regulations., • Works to reduce charge holding, rejections, missing information, and denials reports., • Prepares billing reports summarizing billings, adjustments, and revenues received., • Evaluates clients billing needs., • Responsible for creating and educating clients on best practice workflow., • Responsible for data base setup content in the software to ensure best billing practices workflow., • Responsible for coordinating all practice billing activities with physician practice and RCM billing teams., • Works closely with the Implementation Team assigned to ensure proper system build and billing set up., • Responsible for processing clearing house enrollment and assisting the physician practice to set up EFTs as desired., • Ensures that the client’s system is set up correctly and trains staff on PrognoCIS software based on their workflow using billing best practices., • Responsible for daily tracking of operational elements of physician practice to include encounters (open/closed), timely claims processing, accurate payment posting, monitoring of un-posted payments, billing questions, clearinghouse reports, weekly go-live follow up., • Establishes and maintains working relationships with physician practice., • Makes workflow recommendations to both customer and internal RCM team to improve back-office operation., • Responsible for denial management process and reporting for assigned practices., • Responsible for accounts receivable process and reporting for assigned practices., • Creates Month End Reporting and submission to provider practices., • Responsible for researching, documenting, and training billing teams on specific insurance, coding, and documentation requirements. CORE COMPETENCIES • Excellent oral, written, interpersonal, communication and presentation skills., • Ability to communicate effectively in a variety of settings and with a wide variety of people and different organization levels., • Highly organized with the desire and ability to effectively track projects from start to finish., • Must be able to manage multiple projects simultaneously., • Ability to work in a team environment as well as independently and with little to no supervision., • Demonstrate consistent reliability, integrity, and dependability., • Setting and achieving high goals and standards of performance., • Strong eye for detail, accurately inputting data., • Knowledge of Medicare, Medicaid, commercial paper and electronic claims processing., • Knowledge of ICD, CPT, HCPC coding, ability to read EOBs, familiarity with HIPAA rules. REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS • Minimum 3-5 years medical billing experience., • Certified Professional Coder., • Family Practice experience required., • Pain Management Experience is a plus., • ASC billing is a plus., • Experience in eligibility verification, ERA, familiarity with HIPAA rules., • Knowledge of billing workflow., • Ability to work in a fast-paced work environment., • Sound analytical and problem – solving skills., • Ability to make decisions and work independently., • Basic computer skills and familiarity with Microsoft Office Tools.

Exciting Opportunity for Impactful Tech Work! 🚀 Are you ready to use your technical expertise to ensure the safety and quality of vital environmental systems? We are looking for a talented individual to join a dynamic team focused on a major data and application migration project! This is your chance to lead data migration efforts, mentor junior developers, and solve complex problems that truly matter. If you thrive in collaborative environments and enjoy mastering new technologies, this role is for you! Contract Details 📝 • Type: One-year renewable contract., • Estimated Hourly Rate: $43.34 - $51.34/hour., • Location: Fully Remote., • Residency Requirement: Candidates must reside in a state that aligns with Eastern or Central Time. Closing Date: January 22, 2026 Note: This role is open to direct hires only. We are not accepting Corp-to-Corp (C2C) or agency submittals. Required Skills 🛠️ • 8 years of experience working on government IT projects as a software developer or engineer., • 8 years of experience building and optimizing SQL statements and stored procedures., • 3 years of experience supporting information systems related to Water Quality or Safety., • Strong working knowledge of ASP.NET, .NET, C#, HTML, and CSS., • Bachelor’s degree in Computer Science, Computer Engineering, or a related field. Preferred Skills ✨ • Experience with Water Quality Exchange (WQX), SDWIS, SWIFT, and DW-SFTIES., • Experience utilizing Apache Tomcat and Java., • Previous collaboration or work experience with the Environmental Protection Agency (EPA)., • Proficiency with Microsoft Office products and service/help desk ticket platforms. Nice to Have Skills & Additional Duties 🌟 • Demonstrable expertise in software troubleshooting, debugging, and analysis., • Familiarity with the full Software Development Life Cycle (SDLC)., • Expertise in developing and executing software test cases., • Experience maintaining and upgrading existing software applications., • Leadership experience within technical teams., • Ability to estimate development effort for software requests., • Excellent communication skills with the ability to coordinate across project and business teams., • ICHRA, • 401k, • Competitive compensation, • Bi-weekly pay, • Direct deposit

About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity – Customer Support Specialist III (Remote - US) We are looking for an enthusiastic Customer Support Specialist III to join our Support organization. In this role, you’ll ensure our crew members and client users have their product questions answered and technical issues resolved quickly, accurately, and with care. Customer Support Specialist IIIs at Wrapbook work across a range of case types—from high-volume, repeatable issues to complex, high-context production scenarios. Depending on business needs and your strengths, you may be aligned to a team focused on Worker users and scaled support (Express Desk) or a team focused on non-Worker users and high-touch, relationship-driven support (Partnership Team). In all cases, you’ll play a critical role in ensuring payees are compensated compliantly and on time, while delivering a concierge-quality support experience. What you’ll do * Own a portfolio of cases and inbound interactions (email, live chat, and phone via Salesforce), serving as the primary point of contact from first touch through resolution for crew members and client users. * Diagnose and troubleshoot product behaviors and production workflows: investigate issues, reproduce bugs, identify root cause, and advise on next steps or workarounds. * Manage your case backlog with clear ownership and urgency: prioritize work by customer impact, SLA, and escalation risk; proactively follow up internally and externally until issues are fully resolved. * Partner closely with Customer Success, Payroll Ops, Product, and Engineering to resolve customer issues, translating customer context into actionable technical detail. * Identify trends and product gaps: log high-quality bug reports and product requests in Linear (or similar tools), including replication steps and business impact. * Escalate urgent or production-critical issues via PagerDuty or established escalation channels and help coordinate cross-functional response through resolution. * Deliver a concierge support experience: adapt communication style to the customer and situation, explain solutions clearly, and anticipate follow-up needs. * Contribute to team knowledge and operational excellence by creating and maintaining SOPs, templates, troubleshooting guides, and other internal documentation. * Support continuous improvement efforts by sharing best practices, surfacing opportunities for workflow optimization, deflection, or automation, and incorporating QA feedback into your day-to-day work. * Mentor and support junior teammates as needed through case guidance, escalation support, and modeling strong customer judgment and communication. What you’ll have * 2+ years of experience in customer support, technical support, or an administrative role supporting film and television production (or equivalent B2B SaaS experience). * Strong knowledge of Film & Television production workflows; Production Accounting or payroll experience is highly valued. * Confidence communicating with customers via phone, email, and live chat, including comfort being on the phone for extended periods when needed. * Excellent written communication skills, with the ability to document customer issues clearly and create effective internal tickets and documentation. * Proven troubleshooting and problem-solving skills, with a habit of researching, validating, and understanding solutions before communicating them. * Demonstrated ability to manage a case queue responsibly, multitask across multiple issues, and prioritize effectively in a fast-paced environment. * Comfort working in an early-stage, high-growth company where priorities evolve and adaptability matters. * Experience collaborating cross-functionally and a genuine enjoyment of working with others to achieve shared outcomes. * Familiarity with tools such as Salesforce, Linear (or similar bug tracking tools), PagerDuty, Slack, and Notion (or the ability to learn them quickly). Nice to have * Motion Picture Union Payroll experience. * Experience supporting high-volume case environments or complex, high-sensitivity customer scenarios. * Experience creating or maintaining SOPs, workflows, or training materials for support teams. * Experience identifying deflection opportunities, improving self-serve resources, or contributing to automation initiatives. * Experience contributing to QA programs, mentoring junior support staff, or supporting team enablement. * Experience creating operating procedures or content for AI-powered support tools. Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: * Unlimited Paid Time Off * Work from anywhere in Canada and USA * Health and Dental benefits * Up to $1,500 USD/ $2,025 CAD towards IT set up for your home * Up to 2% matching RRSP / 401K * Learning and Development opportunities * Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote

Senior Oracle APEX DeveloperEmployment Type: Full-Time, Entry-Mid LevelDepartment: Information Technology CGS is hiring a Senior Oracle APEX Developer to support a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing. The ideal candidate will be personable and articulate and will focus on making sure that the customer’s needs are met quickly and effectively. The successful candidate will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success- Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications, primarily using the Oracle APEX toolset.- Perform advanced use of Oracle APEX 4.0 and above.- Perform work with Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Design and manipulate web content dynamically using JQuery, Ajax, JavaScript, CSS, and HTML.- Create dynamic reports within the Oracle APEX environment. Provide support in the advanced use of Oracle Database products version 11 and above.- Provide support for Oracle database objects – tables, indexes, directories, sequences, triggers, etc.- Provide support with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Provide support with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Integrate and manage BI Publisher templates and web Services.- Successfully deliver enterprise-level workflow-centric applications.- Build logical functions and algorithms to automate business processes. Qualifications- Bachelor’s degree with 8+ years experience. A High School diploma with additional years of experience and/or relevant certifications may be considered in lieu of a degree.- U.S. Citizen.- Ability to obtain and maintain a public trust security clearance.- Experience with secure network programming in an Oracle environment; use of security certificates, HTTPS callouts, etc.- Experience with full lifecycle development of custom Oracle Applications, including the Oracle APEX toolset.- Experience with the use of Oracle Integrated Development Environments such as Quest Toad and Oracle SQL Developer.- Experience with JQuery, Ajax, JavaScript, CSS, and HTML.- Experience with PL/SQL, Java, Windows PowerShell, and Unix shell scripting with familiarity with built-in PLSQL packages and procedures.- Experience with storage, efficient retrieval, and manipulation of unstructured data (BLOBs, CLOBs, JSON, XMLType) in an Oracle environment.- Experience establishing goals and meeting project plan objectives.- Must be able to write and maintain system documentation on work products.- Excellent communication and teamwork skills.- Agile development experience.- Customer interface experience. Ideally, you will also have: - Experience with Oracle Database products version 11 and above.- Experience with Oracle Forms and Reports version 10G or higher.- Experience with Oracle APEX 4.0 and above.- Experience troubleshooting operational issues.- Government contracting experience, particularly with the DOJ.- Current DOJ Clearance. Our Commitment : Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: ___ #CJ $116,480 - $149,760 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours: Must be willing to work 9-5 EST We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations. This role is responsible for designing and managing the entire support infrastructure, including help desk systems, workflows, automations, knowledge base resources, and support processes. The Head of Customer Support will oversee the support team and ensure that customers consistently receive high-quality, efficient, and professional service. The ideal candidate is a highly organized operator with many years of experience leading customer support teams and implementing modern support systems using automation and AI tools. • Design and implement the company’s customer support infrastructure, • Set up and manage the help desk platform (Freshdesk, Zendesk, or similar), • Create efficient ticket routing, workflows, and automations, • Build and maintain a comprehensive knowledge base and help center, • Establish clear support processes and internal playbooks, • Hire, train, and manage customer support representatives, • Ensure consistent high-quality responses and customer satisfaction, • Monitor team performance and provide coaching and feedback, • Develop training materials and support guidelines, • Identify opportunities to improve efficiency using automation, • Implement AI tools for customer support workflows, • Improve response times and reduce repetitive manual tasks, • Continuously optimize the support system for scalability, • Track and improve key support metrics such as:, • response time, • resolution time, • ticket volume, • customer satisfaction, • Analyze trends in support requests to identify opportunities for improvement, • Continuously improve the overall customer support experience, • 5+ years of experience leading or managing customer support teams, • Strong experience implementing and managing help desk platforms (Freshdesk, Zendesk, Intercom, etc.), • Experience building support workflows, automations, and knowledge bases, • Experience using AI tools in customer support operations, • Strong leadership and organizational skills, • Excellent communication and problem-solving ability, • Ability to build systems and processes from the ground up The ideal candidate: • Has extensive experience leading customer support teams, • Is highly organized and operationally focused, • Enjoys building systems, processes, and automations, • Is proactive and constantly looks for ways to improve efficiency, • Is comfortable implementing AI-driven support tools, • Can manage both strategy and day-to-day support operations This role will be responsible for building a world-class customer support operation that scales with the growth of the company and ensures customers receive fast, helpful, and reliable service. • 5+ years of experience leading or managing customer support teams, • Strong experience implementing and managing help desk platforms (Freshdesk, Zendesk, Intercom, etc.), • Experience building support workflows, automations, and knowledge bases, • Experience using AI tools in customer support operations, • Strong leadership and organizational skills, • Excellent communication and problem-solving ability, • Ability to build systems and processes from the ground up

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview The Senior Software Test Engineer is a technical leader who drives engineering quality, system reliability, and delivery excellence across the platform. This role goes beyond traditional testing execution and focuses on designing scalable, high-quality software systems through deep collaboration with engineering, architecture, product, and infrastructure teams. The ideal candidate is both a strategic thinker and a hands-on technical contributor, capable of influencing system-level design decisions while actively contributing production-ready code, automation frameworks, and operational best practices. This role plays a critical part in strengthening CI/CD maturity, observability, testing discipline, and overall engineering rigor across cross-functional initiatives. Work Arrangement: Remote This role requires the individual to be based in Flexible across U.S. time zones. Responsibilities • Contribute to system and component‑level architecture design, collaborating with engineers and architects to evaluate options and make sound technical decisions., • Own end‑to‑end technical execution of key initiatives, from design through delivery, proactively identifying and mitigating risks and dependencies., • Lead cross-team initiatives and influence platform-level decisions, • Uphold high engineering standards by actively participating in code reviews and applying best practices in CI/CD, testing, observability, and DevOps., • Partner closely with Product, UX, QA, Security, and Infrastructure teams to deliver solutions that meet both functional and non‑functional requirements., • Lead complex incident response and technical root cause analysis, including on-call participation, • Mentor and support engineers, fostering strong engineering judgment, collaboration, ownership, and continuous learning., • Remain deeply hands‑on, contributing high‑quality, production‑ready code to critical components and complex problem areas., • Balance short-term delivery with long-term technical health, • Troubleshoot and resolve complex production issues, applying strong diagnostic and problem‑solving skills., • Support alignment between product priorities and technical execution, contributing to predictable, high‑quality delivery., • Perform other duties as assigned to support departmental and company objectives. Qualifications • Bachelor's Degree in Computer Science, Engineering, or related field, or equivalent experience., • 9–12 years of professional software development experience, • Expert-level knowledge of software architecture and system design, • Proven experience delivering large-scale, cloud-based systems, • Proven experience writing test automation at every level to confirm application functionality and performance goals are met, • Experience working in modern cloud environments (Azure preferred), with good design pattern familiarity with web application / service based SaaS architecture, • Strong leadership, communication, and stakeholder influence skills, • Ability to drive change across complex technical environments, • Ability to travel up <10% as business needs require, • Role requires the following physical capacity: Sedentary: primarily desk/computer work, • Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position Benefits: • Competitive Compensation Package ($173,000 - $192,000 base salary + variable component), • Comprehensive Healthcare Coverage (Health, Dental, Vision), • Retirement Savings Plan with an Employer Contribution, • Professional Development Opportunities, • Time Off, • Wellness Initiatives, • Employee Assistance Program, • Generous Global Parental Leave, • Calm, free premium subscription, • Employee Discount Program Please note that we do not offer sponsorship for this position. Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this ___ directly. Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this ___ directly.