Sales Support Specialist
12 days ago
Miami
Job Description Job Title: Sales Support Specialist Location: Miami, FL (On-site – Thema A Family Factory, 1900 NW 133rd Avenue, Unit 1, Miami, FL 33182) Employment Type: Full-Time About Us: At Thema – A Family Factory, we're proud to be leaders in creating customizable, high-quality eyewear, all Made in the USA. We're not just about exceptional products; we're passionate about delivering outstanding customer care. We're excited to welcome a dynamic and proactive Customer Service & Sales Support Specialist to our Miami team. Position Overview: Thema USA is growing, and we're seeking an enthusiastic individual who enjoys a fast-paced environment, excels in client communication via phone and email, and has a genuine passion for sales and service. In this role, you'll handle daily customer service tasks while nurturing and expanding our existing house accounts through thoughtful follow-ups and relationship-building. Key Responsibilities: • Provide friendly customer service support by answering phone calls, responding to emails, and processing client requests., • Be the go-to person for assigned house accounts, offering ongoing support, training opportunities, and brand updates., • Share Thema's inspiring brand story, product lines, and services with clients., • Conduct regular, personalized follow-ups to encourage inventory refreshes and provide helpful sales analysis., • Work closely with our sales team to identify opportunities and ensure client satisfaction., • Keep accurate records of client interactions and activities in our CRM system. Qualifications: • 2+ years of experience in customer service and/or sales support., • Excellent verbal and written communication skills in English (Spanish is a plus)., • Strong interpersonal skills and a natural talent for building relationships., • Comfortable making outbound calls and following up with clients regularly., • Highly organized, detail-oriented, and skilled at managing multiple tasks efficiently., • Proficient with email, phone etiquette, and basic CRM tools., • Passion for fashion, eyewear, or luxury products is a plus! What We Offer: • A welcoming, family-oriented work environment, • Opportunities to grow within our innovative, fast-growing eyewear company, • Comprehensive training and support to help you thrive in your role, • Competitive compensation based on experience How to Apply: We'd love to hear from you! Please submit your resume and a brief cover letter telling us why you're the perfect fit for this role. We're looking forward to meeting you! Company DescriptionThema-A Family Factory is Italian Eyewear Manufacturer founded in 1993 in the Cadore Valley, leader in high-fashion and bespoke eyewear. The Company’s purpose is to innovate the eyewear industry by creating really unique designs that reflect the consumer’s personality without compromising sustainability.Thema-A Family Factory is Italian Eyewear Manufacturer founded in 1993 in the Cadore Valley, leader in high-fashion and bespoke eyewear. The Company’s purpose is to innovate the eyewear industry by creating really unique designs that reflect the consumer’s personality without compromising sustainability.