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Job Description Exsilio has an immediate opening for an Associate Application Developer to join our Development team. This is a full-time, direct-hire, permanent position. Exsilio Solutions is a consulting firm that focuses on delivering business value to their stakeholder, by utilizing IT solutions. The mission of the associate developer consultant is to deliver Web Application solutions while growing their technical and business knowledge. The associate developer consultant will be accountable for their tasks and communicating to their manager/project lead. Responsibilities: • Utilize a deliver methodology (SDLC or another approach) to complete tasks within estimated timeframe., • Work with manager/project lead to review tasks and establish estimates., • Work with project teams to provide client with IT solutions that resolves business need., • Perform basic support and debugging in test and production environment., • Excellent communication skills (written and oral), • Experience in Application development using C#, ASP.NET, • Working knowledge of Front End technology: HTML, CSS, Bootstrap, AngularJS, jQuery, etc., • Ability to write simple SQL queries, • Experience working in Visual Studio, • REST development, • .NET/ASP.NET Core, • OO Design, • Reactive Programming knowledge, • Test Driven Development, • Continuous Integration/Continuous Delivery, • Strong customer service skills, • Typescript, • Node.JS, • GraphQL, • Functional and Reactive Programming, • Experience in a client facing role Powered by JazzHR 39cNZuaodn

Job Description 10774 - Sr. Software Engineer PURPOSE: This position will take on a key operational role within the Connected Car System operations program. This individual will have specific responsibilities to lead the design, development, testing and operations of the core Telematics systems. Assess operational and system needs; ensure technical feasibility, estimate implementation effort and order of steps. Lead system analysis, development, testing and operations efforts, including performance engineering and test automation. ESSENTIAL FUNCTIONS: • Work closely with Product teams to translate telematics feature specifications/requirements into high-quality, timely deliverables as a strong hands-on technical member in telematics project development activities;, • Provide clear goals for all areas of a project and develop steps to oversee their timely execution., • Work collaboratively with multiple teams to help deliver end-to-end products and features, seeing them through from conception to delivery., • Analyze current technology utilized and develop steps and processes to improve and expand upon them., • Collaborate with Engineering and Operations teams to improve automation of workflows, code testing and deployment., • Design and implement secure automation solutions for development, testing, and production environments., • Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch., • Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed., • Provide detailed specifications for proposed solutions including materials, manpower and time necessary., • Establish, maintain and evolve concepts in continuous integration and deployment (CI/CD) pipelines for existing and new services., • Increase the sophistication of our alerting and escalation mechanisms., • Keep up to date on modern technologies and trends and advocate for their inclusion within products when it makes sense., • Help increase system performance with a focus on high availability and scalability. REQUIREMENTS: • Bachelor’s Degree or Master’s in Computer Science, Engineering, Software Engineering or a relevant field., • 8+ years of overall experience in software development, testing and deployment environments., • 5+ years of strong experience in Java and J2EE technologies, • 4+ years of experience in a leading a module/technical team., • Strong experience with Linux-based infrastructures and AWS., • Strong experience and proficiency in core Java and J2EE frameworks including Spring frameworks like spring boot, spring MVC and Spring security., • Strong understanding and experience in building wed services – REST and SOAP, • Experience with application servers like Tomcat & JBoss, • Strong experience in SQL and database technologies - MySQL, PostgreSQL, Oracle, • Strong experience with NoSQL and cache databases - Redis, Mongo., • Experience with Microservices Architecture and Spring Cloud., • Experience with Event Driven Architecture using Apache Kafka or related technologies., • Experience with containerized and cloud technologies – Docker & Kubernetes, • Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban etc., • Knowledge of front-end technologies – HTML, CSS, Javascript, Angular, or React)., • Knowledge of scripting languages such as JavaScript, Perl, Python., • 2+ years of experience in a DevOps Engineer role (or similar role); experience in software development and infrastructure development is a plus., • Strong communication skills and ability to explain protocol and processes with team and management., • Stellar troubleshooting skills with the ability to spot issues before they become problems., • Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement., • Time and project management skills, with the capability to prioritize and multitask as needed., • Solid team player., • Good amount of knowledge and experience in WebLogic and Tomcat, HTTP Servers deployment and configuration., • Various Development tools, like Eclipse, SQL developer, Angular, Android, Node tools., • Knowledge of application monitoring systems like App Dynamics, Dyna trace, Solar wind Powered by JazzHR Y2lOlhxCGr

Job Description Exsilio has an immediate opening for an Associate Application Developer to join our Development team. This is a full-time, direct-hire, permanent position. Exsilio Solutions is a consulting firm that focuses on delivering business value to their stakeholder, by utilizing IT solutions. The mission of the associate developer consultant is to deliver Web Application solutions while growing their technical and business knowledge. The associate developer consultant will be accountable for their tasks and communicating to their manager/project lead. Responsibilities: • Utilize a deliver methodology (SDLC or another approach) to complete tasks within estimated timeframe., • Work with manager/project lead to review tasks and establish estimates., • Work with project teams to provide client with IT solutions that resolves business need., • Perform basic support and debugging in test and production environment., • Excellent communication skills (written and oral), • Experience in Application development using C#, ASP.NET, • Working knowledge of Front End technology: HTML, CSS, Bootstrap, AngularJS, jQuery, etc., • Ability to write simple SQL queries, • Experience working in Visual Studio, • FRONT END, • Angular, • typescript, • CSS 3 / Flex, • Realtime Communication (websocket, etc.), • Electron, • Test Driven Development, • Continuous Integration/Continuous Delivery, • Experience in a client facing role Powered by JazzHR uiUZcQavaO

Job Description cFive Solutions, Inc. (cFive) provides software that aids community supervision agencies in their mission to reduce recidivism, improve lives, and keep communities safe. cFive provides unique, data-driven solutions to government agencies, by enhancing their decision-making with simplified, powerful, and insightful software. Scope of Work This role is a Senior level Software Engineer/Developer that is well rounded with the willingness and desire to build applications and have a client facing role. You will be passionate about technology, learning new technology and methodologies with the ability to apply what you learn to solve our client’s challenges. This is an opportunity to be part of a dynamic team and to grow with a company that rewards hard work. You will provide hands-on software design and development expertise for multiple programming languages and system environments, collaborate with team members, project sponsors, and client personnel to devise practical solutions to problems. This is a remote opportunity. Responsibilities/Skills • Strong understanding of overall software delivery lifecycle and activities., • Design, develop and test web applications developed using Angular and Java., • Develop and code using microservices connecting to an MS SQL database,, • Experience working in an Agile working environment., • Ability to quickly learn and apply new technologies to every changing issues., • Knowledge and experience with JSON and object serialization., • Ability to write and present technical material in the form of client meetings, test pans, and reports, technical reports, and presentations., • Ability to thrive in a diverse team environment consisting of colleagues, project sponsors, and government clients., • Engineer world-class platform with an eye towards rapid iteration and creative problem solving., • Ensure quality and completeness of the product through unit, integration, and regression capabilities., • BS in Computer Science/Engineering from an accredited College/University., • Data/object modeling, data normalization, and data analysis plus large data base experience., • Experience in architecture and development using Microservices., • Knowledge of Linux and MS Windows environments., • Experience conducting and participating in design and code reviews., • 5-7 years Java Development Stack (J2EE, JSP, Spring, Hibernate, JSON)., • 5-7 years developing software following Object-Oriented Design methodologies., • 3-5 years in Agile development environment., • 3-5 years producing web services (REST, SOAP), • Public Safety Domain experience, • Android mobile software development, • NOSQL experience (MariaDB), • Oracle and SQL database script writing cFive offers eligible employees a comprehensive benefits package which includes: • Medical, dental and vision coverage, • Disability and Life insurance, • Paid time off and paid holidays cFive is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state or local law. Powered by JazzHR sAf6nau6Gw

Job Description HarborObjects is seeking a capable and enthusiastic senior .NET and/or Java Developer to join us as a senior member of our software development and consulting team. The candidate must be able to work effectively in conjunction with both internal and external teams, as well as independently and with minimal supervision. Enthusiasm and flexibility in working on a variety of projects are necessary. Occasionally performing work at customer sites around Southern California is required, while most work is performed at our Irvine office. The ideal candidate is a good communicator, enjoys technical challenges and the satisfaction of overcoming them, and is passionate about software development. Responsibilities: • Elicit and distill goals, requirements and priorities from customers and other stakeholders, • Design and develop software systems, applications, and components for a variety of customers and domains. Requirements: • Must know Android development OR Windows Presentation Foundation (a minimum of 5 years), • C# .NET OR Java (a minimum of 5 years), • SQL, • Self-motivated and willing to work in many areas of development, • Proven experience in designing and developing quality software, • Excellent communications skills, • Bachelor's Degree in Computer Science, a related field, or equivalent training or professional experience Pluses: • knowledge of MVC, or MVVM Applicants must email (i) a cover letter, (ii) and a resume. Only resumes with cover letters will be considered. This is a full-time employment opportunity. Must be a US Citizen

Job Description Exsilio has an immediate opening for an Associate Application Developer to join our Development team. This is a full-time, direct-hire, permanent position. Exsilio Solutions is a consulting firm that focuses on delivering business value to their stakeholder, by utilizing IT solutions. The mission of the associate developer consultant is to deliver Web Application solutions while growing their technical and business knowledge. The associate developer consultant will be accountable for their tasks and communicating to their manager/project lead. Responsibilities: • Utilize a deliver methodology (SDLC or another approach) to complete tasks within estimated timeframe., • Work with manager/project lead to review tasks and establish estimates., • Work with project teams to provide client with IT solutions that resolves business need., • Perform basic support and debugging in test and production environment., • Excellent communication skills (written and oral), • Experience in Application development using C#, ASP.NET, • Working knowledge of Front End technology: HTML, CSS, Bootstrap, AngularJS, jQuery, etc., • Ability to write simple SQL queries, • Experience working in Visual Studio, • C++, • OO Design, • Test Driven Development, • Continuous Integration/Continuous Delivery, • Experience in a client facing role Powered by JazzHR VVd4rLnbmQ

Job Description Turion Space is building spacecraft for national security and in-space operations — and the ground systems to support them. From debris removal to space domain awareness to building a more secure space economy, we are a team focused on getting real hardware and software to orbit, operate, and scale fast. We are seeking a highly skilled and passionate Software Engineer, MLOps to join our visionary AI/ML team to drive the operationalization of our machine learning initiatives. In this role, you’ll be critical and instrumental in bridging the gap between cutting-edge ML research and robust, scalable, production systems. If you thrive on building and optimizing workflows and are passionate about building resilient infrastructure that powers the future of AI in space and ensures continuous delivery of high-performing models and algorithms, we encourage you to apply. Responsibilities: * Develop, implement, and maintain end-to-end machine learning pipelines, encompassing data ingestion, model training, validation, deployment, and monitoring * Architect, build, and manage scalable and reliable cloud-native infrastructure for ML workloads using technologies like Kubernetes, Kubeflow, and Docker on platforms such as AWS and Azure * Build and optimize robust deployment strategies for machine learning models, including containerization and serving using tools like KServe and custom APIs * Establish comprehensive monitoring, logging, and alerting systems for model performance, data drift, and infrastructure health to ensure the reliability and stability of deployed models * Implement and manage continuous integration and continuous delivery (CI/CD) pipelines (e.g., using GitLab and Pytest) for automated testing, deployment, and version control of ML code and models * Advocate best practices for ML model and reducibility, versioning, and governance. * Collaborate closely with data scientists, ML researchers, and software engineers to translate research prototypes into production-ready solutions and provide technical guidance on MLOps best practices * Identify and implement optimizations for ML workflows, infrastructure, and model inference to improve efficiency and reduce operational costs Qualifications: * Bachelor's degree with equivalent practical experience * Proven professional experience in MLOps, Machine Learning Engineering, or DevOps roles with a strong focus on operationalizing ML models * Expertise in MLOps platforms and tools such as Kubernetes, Kubeflow, KServe, Docker, and Azure MLOps * Experience with major cloud providers (AWS, Azure) for deploying and managing ML workloads * Strong understanding and practical experience with CI/CD principles and tools (e.g., GitLab, Pytest). * Fluent in Python; proficiency in SQL * Excellent communication, creative problem-solving, and team collaboration skills ITAR Requirements: This position may include access to technology and/or software source code that is subject to U.S. export controls. To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Benefits: We offer a comprehensive compensation and benefits package designed to support the well-being and professional growth of our employees. In addition to a competitive base salary and company stock, determined by factors such as job-related knowledge, education, skills, experience, and market demand, full-time employees are eligible for: * Health Insurance: Comprehensive medical, dental, and vision coverage for employees and their dependents. * Retirement Plans: Access to a 401(k) plan to help you plan for your future. * Paid Time Off: Generous vacation days, personal days, and holidays to ensure you have time to recharge. * Professional Development: Opportunities for ongoing training, workshops, and courses to advance your skills and career growth. * Team Building Activities: Regular social events, team outings, and company-sponsored activities to foster a positive work environment. We are dedicated to providing a supportive and enriching environment for our team members, recognizing that our collective success is built upon the well-being and satisfaction of each individual. Turion Space is an Equal Opportunity Employer; employment with Turion Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Compensation Range: $160K - $190K

Job Description Company Description High Security Made Simple Hirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and innovative customers across diverse vertical markets — ranging from airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations — we secure the people and places that underpin our daily lives. With a strong international presence and a commitment to technological advancement, we are at the forefront of shaping the future with cutting-edge innovation. At Hirsch, every individual and action holds significance. We believe that our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes. Hirsch Values Authenticity, Innovation, and Trust in Technology Authenticity: We use clear language to make technology accessible to everyone, from experts to beginners. We are straightforward and easy to understand. Innovation: We inspire others to think, engage, and create by telling stories that highlight our role as technology futurists. We build for today's world while anticipating tomorrow's needs. Trust: With over 44 years of industry experience, we are a global leader in physical security and digital identity solutions. We are accessible and audience-focused. What Sets Us Apart: Community: Our workplace satisfaction is significantly enhanced by collaborating with exceptional individuals. We seek people who are passionate about their work, enjoy problem-solving, and take joy in the process. Innovation: Our forward-thinking team of visionaries addresses current challenges with creative insights, fosters transparent communication, and inspires both our team members and business associates. Accountability: Our team embodies the highest standards of integrity and professionalism, taking full responsibility for our actions and viewing every experience as an opportunity for learning and growth. Impact: Our employees shape a brighter future through pioneering technology and contribute to an improved workplace by offering feedback, knowing their voices are genuinely valued. Authenticity: We demystify complex technology, ensuring accessibility for everyone. Our nurturing environment allows team members to be themselves, feel safe, and know their thoughts and viewpoints hold significant weight. Talent: We recruit industry-leading professionals and foster continuous growth through training opportunities. Our team members apply their talents and expertise, finding genuine satisfaction and intellectual engagement in their roles. Fun: Enjoyment and laughter are key ingredients in our work culture. We seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey to solutions. Position Summary As a Senior Software Engineer, you will play a key role on a focused engineering team driving the modernization of our platform. You’ll write clean, reliable code and build secure, event-driven SaaS solutions for both on-premises and cloud-native environments, with a strong emphasis on security, performance, and multi-tenant scalability. Your work will directly impact how organizations protect their people and assets in an evolving security landscape. Responsibilities and Duties · Drive the design and development of secure, scalable, and resilient software solutions, with a strong emphasis on event-driven architectures and modern patterns for both on-premises and cloud-native deployments. · Build and maintain high-performance backend services, APIs, and real-time data pipelines to support complex access control workflows. · Champion engineering best practices, including secure coding, modern design principles, and maintainable, reusable solutions. · Design and optimize relational and NoSQL data models, ensuring data integrity, consistency, and high availability. · Lead efforts to integrate robust identity, authentication, and access management in multi-tenant environments. · Ensure end-to-end system security and compliance, applying encryption and secure communication standards aligned with FIPS, FedRAMP, and Zero Trust Architecture. · Contribute to the evolution of our cloud architecture, leveraging infrastructure automation, containerization, and CI/CD pipelines for frequent, reliable deployments. · Collaborate with software and hardware engineers, QA, DevOps, and product managers to align technical solutions with business, security, and compliance goals. · Promote a culture of continuous improvement, using metrics and data to identify opportunities for process and performance optimization. · Mentor and support team members through code reviews, knowledge sharing, and fostering a high-performing, collaborative engineering environment. Requirements · Bachelor’s degree in Computer Science, Computer Engineering, or a related field · 7+ years of software development experience covering requirements analysis, design, implementation, testing, deployment, and maintenance. · Proven experience building secure, scalable web applications using ASP.NET (C#, .NET 8+), REST APIs, and WebSocket services. · Proficiency with React, JavaScript/TypeScript, HTML5, and CSS3 for building modern user interfaces. · 3+ years of hands-on experience deploying secure, scalable applications using AWS services (EC2, ECS, ELB, Lambda, RDS, S3, Route 53, CloudWatch) and Infrastructure as Code tools like Terraform. · Demonstrated expertise in designing and implementing event-driven architectures using messaging systems such as RabbitMQ, Amazon SQS/SNS, or similar. · Deep understanding of relational and NoSQL databases, with practical experience in SQL Server, PostgreSQL, MongoDB, Elasticsearch, Redis, or Amazon DynamoDB. · Solid knowledge of identity and access management standards, including OAuth2, OpenID Connect, and SAML. · Strong grasp of secure coding practices, encryption, secure communications (TLS 1.2+, mTLS), and familiarity with OWASP Top 10. · Proficiency with Docker and implementing CI/CD pipelines using GitHub Actions. · Strong understanding of object-oriented programming, design patterns, and core software design principles (e.g., SOLID, DRY). · Excellent communication and problem-solving skills, a positive attitude, and a proven ability to collaborate effectively across cross-functional teams. Preferred Qualifications · Experience with physical access control systems (PACS) and integrating software with hardware devices. · Certifications in AWS, security standards, or related domains. · Familiarity with government compliance frameworks like FedRAMP and FIPS 140-2, authentication standards such as FIDO2, and Zero Trust Architecture. · Experience with monitoring and observability tools (e.g., OpenTelemetry, Prometheus, Grafana, ELK Stack) for high-availability systems. · Demonstrated ability to mentor engineers and drive continuous improvement in a high-performing engineering culture. Benefits Pay & Compensation At Hirsch, we believe in rewarding our team members fairly and transparently. Your base salary is a critical component of our comprehensive compensation package, designed to reflect your skills, experience, and performance. We provide a structured salary range that allows for growth and advancement as you progress in your role. Our compensation philosophy ensures that your contributions are recognized and rewarded, promoting both your professional development and personal well-being. Base Salary Range: $140,000-$160,000 Total compensation package includes: ● Competitive Base Pay ● Fidelity 401(k) + Company Match ● 11 Company Paid Holidays ● 6 Days of Sick Pay ● Competitive Paid Time Off ● Medical, Dental, & Vision Insurance ● FSA/HSA ● Fun Employee and Family Events ● Employee Wellness Program ● Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans ● A range of discounted products and free services Hirsch encourages candidates who believe they might be overqualified or outside the expected range to apply, as most positions allow room for up-leveling for an extraordinary candidate. Employment offers are subject to a confidential pre-employment background check. Equal Opportunity Employer Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity, believing that a diverse workforce enriches our company culture and enhances our ability to serve our customers effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.

Job Description10759 – Sr. Software Engineer (SAP SD/MM Techno-Functional) Location – Fountain Valley, CA PURPOSE As an SAP SD/MM Techno-Functional, under the direction of the Section Manager, the Sr. Software Engineer performs analysis of user requirements, system design, develop, testing and implementation, system bug-fixes, service requests and projects for the SAP Sales & Distribution operations of client, Hyundai & Genesis Motor America, Hyundai Auto Canada. Provides application maintenance and support. Diagnoses and troubleshoots daily operations, programs sand system problems. Performs the functions of a Team Leader on specific projects and leads project members to provide quality deliverables on time. This includes coordination with other IT groups. Provides clients support and “on call” support to operational staff for error resolution and recovery during business hours, as well as night and weekends. Makes recommendations to improve the HAEA operations. In addition, the Sr. Software Engineer will assume the primary Sales Operation support role involving the following tasks: • SAP Sales: Production ordering, vehicle allocation, logistics, inventory management, wholesales to dealers, pricing, Monroney labels, Region/Company/Fleet Sales processing, wholesale/retail, cash draft, Interfaces with Dealer Portal/3rd party vendors/AS400/BW, EDW/Others., • Resolve/support daily operation issues, bug fixes, new enhancements requests, and user inquiries, • Support Sales/Finance closing reports, • Learn the business model to better understand client needs, • Make recommendations, propose solutions and review project documents to meet the client business requirements for new projects and system enhancements, • Play a key role as liaison between IT groups and the client for daily support and new project development., • Play as the final quality assurance decision maker for new projects, new enhancements and service requests, • Facilitate business requirements gathering sessions with the business users and key technical resources for IT teams, • Meet with the client on a scheduled basis, and manage expectations to achieve survey score targets Production Support (35%), • Lead team members to provide bug-fixes in a time-line consistent with HAEA policy and client SLA, even if 24 X 7 support is required at times, • Provide daily support to the client by performing analyses and making recommendations, • Create and store documented check-lists for scheduled tasks, • Support the mid and month-end closes, • Lead IT team members, conducting training as necessary, and coordinate with other IT groups to accomplish support related technical assignments, • Conduct code reviews of team members as necessary to achieve maintainable, high quality code, • Create and store proper documentation for future knowledge transfer and support, • Follow HISNA policy regarding change control, and corporate security Project Management (35%), • Help prepare documentation to gain funding for projects, • Help interview and train contractors who work on projects and help with production support, • Enforce HAEA PMO methodologies to prevent scope creep, provide quality deliverables, on time, within budget, • Make status updates to HAEA systems and project plans, • Communicate project statuses to HISNA and client management on a timely basisPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. REQUIREMENTS • Bachelor's degree in Computer Science or related field, or equivalent experience., • Minimum of 10 years of system design/programming experience., • Experience with SAP SD, SAP MM, SAP ABAP, SQL MS .NET preferred, • Excellent analytical skills., • Superior problem-solving skills, • Good documentation, data modeling, database design, and system design/architecture skills, • Knowledge of SDLC and project management methodology, • Excellent oral and written communication and interpersonal skills.Salary Range - $103,170 - $158,873 Powered by JazzHR YCy5mij5OJ

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. We are seeking an experienced and motivated Tier 2 IT Support Specialist to join our remote IT support team. In this role, you will serve as an escalation point for complex technical issues unresolved by Tier 1 support during the weekdays. Weekend shift role is typically first line response to client incidents, service requests as well as responding to monitoring event alarms. You’ll provide remote assistance to end users across multiple environments, supporting hardware, software, network, and access management issues. This position requires excellent problem-solving skills, strong communication, and a customer-first mindset. Key ResponsibilitiesPhone Support: • First point of contact for all inbound calls in the Support Call phone queue, outside of working hours. Screen all calls, assign priority, address issues and requests, or route as required., • Conduct outbound calls to customers, clients, vendors, etc. as required., • Special handling of calls as required (Sales)., • Must be mature, self-actualized, patient with end-users, and able to deal with varying levels of client disaffection. Customer Support/CRM: • Field incoming help requests from clients via phone, email, & ITSM ticketing system in a helpful and courteous manner. Generate/update ITSM tickets for new and existing client issues., • Determine priority of support requests based on customer urgency and impact of the reported, • incident. Build rapport, elicit problem details from clients including nature of problem & error information., • Add, update, remove, verify ITSM ticket information as needed, including security pins, questions, updates, new client onboarding/offboarding, etc., • Perform ‘scripted’ and documented solutions as outlined in our KB (knowledge base), as qualified and trained. Perform functions like Account/Session lockouts, password resets, connection setup, email/mobile client setup, etc., • Record, track, & follow documentation during the incident process, including all supervisors’ instructions, and successful/unsuccessful solutions applied through the final resolution or escalation., • Perform application upgrades and updates scheduled outside of working hours, • Review/Triage Monitoring event alarms, decide to action or route to appropriate ticket queues, • (RFQ or Virtual Infrastructure). Understand and apply policies and guidelines for escalations, • Review/Code all cases coming into the ticket queue during shifts, • Review and provide first contact to any cases, • Actively review the KB and participate in cross-training opportunities to advance to the IT Support Specialist position. Tier 2 Support: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session., • Set up and configure virtual desktops utilizing VMware Horizon and associated applications., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform remote installations of client applications within a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.), • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution., • Participate in IT projects including deployments, office moves, system migrations and server upgrades. Skills, Knowledge & Expertise• 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus. • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP are a plus., • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus., • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls., • Intermediate knowledge of VMware and Hyper-V environments., • Strong knowledge of Windows Server., • Strong knowledge of Windows AD, DHCP, and DNS., • Database experience, including knowledge of SQL., • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace., • Interest in Cloud Engineering and its impact on greater business practices., • Skilled at working in tandem with a team of engineers, or alone as required. Experience: • Minimum of 3 years in a support role within a Managed Services Provider (Tier 2 escalated support)., • Experience supporting/deploying virtual desktop instances, printers, mobile phone devices., • Troubleshooting network connectivity issues., • Preferred: Associate’s degree in information technology or a related field., • Mandatory: High School diploma or equivalent.