Engineer IV - Digital Workspace
hace 2 días
Clearwater
Job Description JOB SUMMARY The Digital Workspace Engineer IV is the senior technologist responsible for engineering, securing, and optimizing the company’s Microsoft 365–centered digital workplace, with a heavy emphasis on Microsoft Teams, Intune, SharePoint Online, Exchange Online, and the broader M365 ecosystem. This role designs enterprise standards, leads complex implementations, and acts as the highest-level escalation for collaboration and endpoint management services. The engineer partners closely with Security, Networking, HR, and Business Units to deliver consistent, secure, and high-quality employee experience across locations and remote workers. General Benefits & Other Compensation: • Medical, dental, and vision insurance, • Employer-paid life insurance and disability coverage, • 401(k) retirement plan with employer match, • Paid time off (vacation, sick leave, personal days), • Paid holidays, • Parental leave / family leave, • Bonus eligibility / incentive pay, • Professional development / training reimbursement, • Employee assistance program (EAP), • Commuter benefits / transit subsidies (if available) 1. Microsoft 365 / Collaboration Engineering • Own the technical lifecycle (design, implementation, administration, optimization) for Microsoft Teams, SharePoint Online, Exchange Online, and OneDrive for Business., • Define and enforce governance for Teams (naming, lifecycle, guest access, external sharing, templates, retention)., • Engineer voice/telephony/meetings capabilities in Teams (policies, devices, rooms) in partnership with network and AV teams., • Standardize SharePoint Online architecture (hub sites, permissions, information architecture) to support corporate collaboration., • Manage Exchange Online configuration, transport rules, connectors, DLs, resource mailboxes, and compliance features in alignment with security/legal., • Champion the use of M365 collaboration features to improve productivity and reduce shadow IT. 2. Endpoint & Application Management (Intune) • Architect and maintain Microsoft Intune / Endpoint Manager as the strategic platform for Windows 10/11, mobile (iOS/Android), and where applicable macOS., • Build and maintain device compliance, configuration profiles, Windows Update for Business, app protection policies, and Conditional Access integrations., • Develop zero-touch/Autopilot provisioning and self-service device enablement for new hires and device refresh., • Package, test, and deploy corporate applications through Intune and/or MECM where coexistence is required., • Monitor endpoint health and posture; drive remediation through policy and automation. 3. Security, Identity & Compliance Alignment • Integrate M365/Teams/SharePoint/Exchange and Intune with Entra ID (Azure AD) for identity-based access, Conditional Access, MFA, and device-based controls., • Implement and maintain DLP, sensitivity labels, retention, and eDiscovery settings in M365 in coordination with Security/Legal., • Ensure collaboration services meet corporate, regulatory, and audit requirements (logging, monitoring, change control). 4. Operations, Automation & Excellence • Serve as Tier III/IV escalation for complex issues in Teams, SharePoint, Exchange Online, and Intune., • Create and maintain runbooks, SOPs, and knowledge articles for the service desk and desktop teams., • Develop automation (PowerShell, Graph API) to streamline user onboarding, team/site provisioning, license assignments, and reporting., • Track and optimize M365 licensing consumption for assigned services. 5. Architecture & Continuous Improvement • Define and maintain digital workspace standards, baselines, and reference architectures focused on M365-first solutions., • Evaluate new M365 features, roadmap items, and releases, and plan structured adoption across the enterprise., • Lead or contribute to cross-functional projects such as M&A migrations, tenant-to-tenant moves, email/collab consolidations, or endpoint modernization. MANAGEMENT & SUPERVISORY RESPONSIBILTIES This role does not have any direct reports. JOB QUALIFICATIONS: Essential Skills, Abilities, and Example Behavior(s) DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision BE INNOVATIVE / CREATIVE: Able to examine the status quo and consistently look for better ways of doing things; Able to recommend changes based on analyzed needs; Able to develop proper solutions and identify opportunities BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor JOB QUALIFICATIONS: Education & Experience Requirements • Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent experience., • 7–10+ years of progressive IT experience in End User Computing / Digital Workplace / M365 engineering in a mid-to-large corporate environment., • Expert-level, hands-on experience with: o Microsoft Teams (governance, policies, meetings, external access, app integrations) o Microsoft Intune / Endpoint Manager (devices, apps, compliance, Autopilot) o SharePoint Online (sites, permissions, sharing, content services) o Exchange Online (mail flow, policies, O365 groups, security/compliance settings) o Microsoft 365 admin centers and Entra ID (Azure AD) • Strong PowerShell/scripting abilities for administration and automation of M365 services., • Demonstrated experience designing secure, scalable solutions that support hybrid/remote work., • Proven experience acting as a highest-level technical escalation in at least one of: Teams, Intune, or Exchange Online. Preferred Plus • Experience with Teams Phone/Telephony, Teams Rooms, and meeting devices., • Experience with on-prem-to-cloud migrations (Exchange, SharePoint, file shares into SPO/OneDrive)., • Familiarity with VDI/Windows 365/Azure Virtual Desktop for M365 workloads., • ITIL Foundation or experience working in an ITIL-based environment., • Microsoft certifications such as: o Microsoft 365 Certified: Enterprise Administrator Expert o Microsoft 365 Certified: Endpoint Administrator Associate o Teams Administrator Associate Core Competencies • Technical Leadership: Can own M365 collaboration and endpoint domains end-to-end., • Security Mindset: Designs with Zero Trust, Conditional Access, and least privilege in mind., • Customer/Employee Experience Focus: Balances control with usability., • Communication: Can explain M365/Teams/Intune implications to non-technical stakeholders., • Collaboration: Works closely with Security, Networking, HR, and Business Units to roll out services smoothly. Measures of Success • High availability and performance of Teams, SharePoint Online, Exchange Online, and Intune-managed endpoints., • Reduction in manual provisioning and support tasks through automation., • Improved device compliance and M365 collaboration governance., • Positive end-user experience scores related to collaboration and endpoint readiness., • Successful rollout/adoption of new M365 features in line with the corporate roadmap. No Unsolicited Resumes from Third-Party Recruiters: Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.