Senior Support Technician
3 days ago
Dallas
Job Description *Must be authorized to work in the United States. Visa sponsorship is NOT available for this position. * This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. About the Role: As a Senior Support Technician, you’ll serve as an escalation point for complex IT issues and lead troubleshooting efforts that ensure our Crewmembers have the technology they need to deliver outstanding service. You’ll work closely with infrastructure and cybersecurity teams to maintain systems, manage endpoints, and implement process improvements that enhance reliability and performance across the business. A Day in the Life: Your day will be dynamic and hands-on, balancing technical problem-solving, user support, and collaboration with IT and business partners. You’ll troubleshoot issues, mentor peers, and drive improvements that strengthen our IT ecosystem. Additional responsibilities include: • Support system and hardware rollouts, including imaging, deployment, and configuration., • Document issues, solutions, and standard operating procedures in the knowledge base., • Provide on-site and remote technical support to end users across multiple locations., • Train and mentor junior IT staff, assisting with onboarding and skill development., • Collaborate with cybersecurity and infrastructure teams to manage endpoint security, patching, and compliance., • Technical Ownership: Be the subject matter expert trusted to solve complex IT challenges., • Collaborative Environment: Work closely with peers across IT, Operations, and Infrastructure., • Continuous Growth: Gain exposure to enterprise systems, automation, and cloud technologies. We’re looking for someone who is: • Resourceful: You know how to diagnose, troubleshoot, and resolve problems efficiently., • Customer-Centric: You deliver excellent support and communication to every Crewmember., • Collaborative: You work well across departments and help lift the team’s overall capability., • Organized: You manage tickets, projects, and documentation with precision., • 4+ years of hands-on IT support experience, including Tier 2 or Tier 3 responsibilities, • Experience troubleshooting Windows and macOS environments, • Experience supporting distributed or field-based team, • Background in high-uptime industries like aviation, hospitality, or logistics, • Strong desktop, mobile, and network troubleshooting skills (VPN, DNS, DHCP), • Excellent communication and documentation abilities, • Microsoft Certified: Modern Desktop Administrator Associate or similar (preferred), • CompTIA A+, Network+, or Security+ certifications (preferred), • Understanding of ITIL, endpoint security, and patch management best practices Pay & Perks: Compensation is $65,000 to $75,000 annually. This was established after performing market research and is aligned with our approach to compensation. • Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost., • Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family., • 401(k) match: 50% of your first 8%, • Generous PTO: Take time to recharge with our flexible PTO plan. Additional Information: May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc). JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin. Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!