Assistant Director of Operations
1 month ago
Providence
Job Description Position Overview These positions serve as management’s on-site authority, providing continuous oversight of operations to ensure safety, compliance, and operational efficiency, with a customer-service focus. Acting as management’s on-the-ground liaison, the role actively monitors conditions, identifies issues in real time, and delivers timely, accurate reporting to leadership, ensuring situational awareness to support informed decision-making. The position also maintains detailed operational records, documenting facility access, vendor work activities, including scope and duration on site, and operational impacts to ensure accountability, transparency, and a reliable operational history. HOURS/ SHIFTS Schedule A: Sunday – Wednesday 3:30 AM – 1:30 PM (Off Thursday – Saturday) Schedule B: Sunday – Wednesday 1:30 PM – 11:30 PM (Off Thursday – Saturday) Schedule C: Wednesday – Saturday 3:30 AM – 1:30 PM (Off Sunday – Tuesday) Schedule D: Wednesday – Saturday 1:30 PM – 11:30 PM (Off Sunday – Tuesday) Key Responsibilities • Provide leadership and direction to managers, supervisors, and frontline staff, • Oversee daily landside and transportation operations with a strong customer-service focus, • Manage curbside activity, ground transportation coordination, parking operations, and roadway activity, • Coordinate transportation flow and space utilization to maximize efficiency and minimize service disruptions, • Serve as the primary operational liaison with tenants, vendors, and service partners, • Support response to irregular operations, emergencies, and unplanned events, • Conduct routine inspections to ensure facilities and transportation areas are safe, clean, compliant, and fully operational, • Track operational issues, corrective actions, and follow-up through structured reporting, • Coordinate operational impacts related to construction and improvement projects, • Collaborate cross-functionally with safety, facilities, maintenance, and infrastructure teams, • Promote a customer-centric culture and continuously improve service delivery, • Identify opportunities for operational efficiencies and process enhancements Leadership & Oversight • Directly supervise managers and supervisors, • Support training, performance management, scheduling, and issue resolution, • Ensure adherence to organizational policies, safety standards, and applicable regulations Qualifications • Experience managing landside, transportation, or mobility-focused operations in a complex, high-volume environment, • Strong background in ground transportation, parking, roadway operations, or logistics-oriented services, • Proven leadership experience in fast-paced or 24/7 operational settings, • Ability to manage high-visibility issues and make time-sensitive decisions, • Strong communication, organizational, and problem-solving skills, • High level of professionalism, accountability, and integrity, • Proficiency with Microsoft Office and operational management systems, • Ability to remain calm and effective under pressure, • Flexibility to work nontraditional hours and respond to emergencies as needed Education & Experience • Bachelor’s degree in business administration, Operations Management, Public Administration, Transportation Management, or a related field, • Relevant leadership experience in transportation, mobility services, facilities operations, or infrastructure-adjacent environments Work Environment • Combination of office and field-based work, • High public interaction and transportation activity, • Exposure to dynamic and occasionally stressful conditions Company DescriptionYour Complete Satisfaction is Our Number One Goal Since 1978, we have specialized in supplying temporary and direct hire staffing to Rhode Island corporations of all types - including banks, hospitals, manufacturing firms, colleges, professional and legal firms, and governmental agencies.Your Complete Satisfaction is Our Number One Goal\r\nSince 1978, we have specialized in supplying temporary and direct hire staffing to Rhode Island corporations of all types - including banks, hospitals, manufacturing firms, colleges, professional and legal firms, and governmental agencies.