Mortgage Operations Manager
hace 13 días
Richmond
Job Description Lead. Innovate. Elevate. Are you a proven leader in the Mortgage and Real Estate space? The Cowart Team Home Loans, an established, highly respected mortgage branch in Richmond, VA, is seeking an Operations Manager to keep our engine running smoothly and deliver an exceptional home-buying experience for every client. For more than a decade, our 17-person team has guided families across Central Virginia through one of life’s most meaningful milestones: purchasing a home. We’ve built reliable systems, earned a trusted reputation, and fostered a people-first culture. Now we’re ready to elevate to the next level, and we’re looking for a proactive, strategic operator to strengthen what we’ve built and drive continuous improvement. This is a true player-coach role. You’ll lead our operations team while staying hands-on, processing 5–10 loans per month. You’ll act as the bridge between vision and execution, driving innovation, championing technology best practices, and reinforcing a culture of excellence. Compensation & Benefits • Expected total compensation: $100,000+ once fully proficient, • Competitive base salary plus per-loan bonuses (for 5–10 loans monthly), • Quarterly performance bonuses tied to metrics and branch success, • Comprehensive benefits package This is a full-time, on-site leadership role for someone ready to own operations, drive change, and elevate a team that cares deeply about people and performance. Why Join The Cowart Team Leadership with Purpose • Be the #3 leader in a respected branch., • Shape how operations run and have a true voice in strategy., • Work independently while staying connected with the strength of a top 15 mortgage company behind you., • Deliver boutique-level service with national resources., • Lead strategy while staying close to the work., • Make process improvements that simplify lives and elevate the client experience. Process & Innovation • Oversee the entire client journey—from application through post-closing., • Identify inefficiencies, optimize workflows, and advocate for better tools and systems., • Lead technology adoption and continuous process-improvement initiatives., • Drive innovation, elevate technology best practices, and champion a culture of excellence., • Maintain SLA compliance and ensure all loans close on schedule., • Monitor and analyze key performance metrics and turn times., • Perform quality control reviews and provide coaching for ongoing improvement., • Partner with the leadership team using EOS principles to achieve organizational goals., • Lead, support, and develop processors, virtual assistants, and other operational roles., • Hire, onboard, and develop top-tier talent, ensuring the right people are in the right seats., • Personally process 5–10 loans each month to stay connected to frontline work., • Use real-time insights to identify and resolve operational friction points., • 3 Months: You understand our systems, have earned the team’s trust, and identified key improvement opportunities., • 6 Months: SLAs are trending upward, the team feels supported, and new systems are creating meaningful impact., • 3 years in mortgage operations (processor, underwriter, closer, or ops leader)., • A proven “go-to” person who thrives on accountability and continuous improvement., • Calm under pressure and skilled at balancing details with big-picture thinking., • A natural leader and coach who empowers others to grow., • Tech-savvy and comfortable using data to drive decisions., • Local to Richmond/Central Virginia and passionate about community impact.About Company The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we’re a local, full-service mortgage team that believes in hands-on guidance, proactive planning, and genuine care for clients and partners. We’re a team of Caring Rebels, creative experts who actually care, always going against the grain to do what’s right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence. If you’re ready to lead with purpose and bring your operational expertise to a high-performing, people-first team, we’d love to hear from you!