CSR/Warehouse Associate (Dual Role)
hace 4 días
Miami
Job Description Job Title: Customer Care & Warehouse Associate (Dual Role) Location: Miami Gardens, FL Schedule: Monday – Friday, 8:30 AM – 5:30 PM (Full-Time, On-site) Rate: $15-16/hour Type: Temp-to-Perm Position Summary: Our client in the Miami Gardens area is seeking a Customer Care & Warehouse Associate for a dual role combining front-line customer support with warehouse duties. This positon is ideal for someone who enjoys both administrative and hands-on work. The ideal candidate will be bilingual (English/Spanish REQUIRED), have strong communication and multitasking skills, and be comfortable working in a dynamic, fast-paced environment. Key Responsibilities: Customer Service (CSR) Responsibilities: • Respond to customer inquiries via phone and email regarding orders, quotes, product details, and tracking information., • Provide accurate information on pricing, availability, and shipping., • Maintain a professional and helpful tone in all interactions., • Perform data entry and maintain accurate records in the system., • Develop product knowledge to assist customers effectively., • Manage multiple tasks and prioritize work in a fast-paced setting., • Collaborate with internal departments to ensure excellent service delivery., • Enter client orders and process accordingly for shipping., • Assist with basic warehouse tasks including picking, packing, and organizing products., • Help with order preparation and inventory checks., • Must be able to lift 40–50 lbs as needed throughout the day., • 2–5 years of experience in customer service or sales., • Strong written and verbal communication skills., • Ability to lift 40–50 lbs regularly., • Comfortable conducting business over the phone and via email., • Detail-oriented with solid organizational skills., • Basic computer skills (Word, Excel, data entry), • Team player with a positive and adaptable attitude., • Bilingual (English/Spanish) is REQUIRED., • Retail Sales, • Quality Control Experience, • Shipping/Receiving, • Warehouse Experience, • Scheduling Experience, • High School / GED, • Basic Computer Skills