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18 days ago
Salem
Job Description BCforward is currently seeking a highly motivated Scanning Operator Level 1 in Salem, VA. Position Title: Scanning Operator Level 1 Location: Salem, VA, 24153 Anticipated Start Date: 08-2025 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 15+ Months (contract to hire position) Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE] Shifts: 1st, 2nd and 3rd Shift Job Description: Purpose: • The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning., • Ensure customer issues and escalations are resolved or further escalated as appropriate., • Conduct quality checks on own work to ensure accuracy and required output is to standards., • Adhere to all safety procedures., • Adhere to all logical and physical security requirements., • Able to work independently and be part of a team., • Perform backfile duties for absent coworkers., • Receive, sort and process mail documents, packages, and supplies. Notify recipients as appropriate., • Deliver and pick-up mail on scheduled mail runs., • Perform outgoing postal and courier duties utilizing shipping/ postal systems ensuring most efficient and cost-effective method., • Track, trace and resolve mail or courier issues., • Fully operate, clean, and maintain all shipping and mail equipment., • Validation/Reconciliation of boxes/files received., • Prepare a wide array of document types and conditions for scanning., • Prepare document for scanning by removing staples, clips, rubber bands or any type of bindings., • Ability to use handheld scanner to scan the box barcode., • Insert slip sheets at the appropriate level (physical division) to establish document separation., • Identify the location of oversized document and out-sort for wide format scanning., • Identify the undersized documents that may need special handling., • Operate high speed scanning equipment to convert paper documents to digital (scan, file), • Perform visual quality check inspection of each image to ensure that the image meets the following criteria., • Look for double feeds., • Folded corners that obscure content information., • Look for very light/dark threshold., • Look for barcode slip-sheets that did not get processed. This would indicate a merged documents of multiple files., • Prepare customer documents for the digital imaging process., • Check physical documents for quality issues that may complicate the scan process., • Prepare a wide array of document types and conditions for scanning., • Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services., • Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required., • Experience in a Customer Service environment (minimum 1 year), • Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset), • Experience with MS Office and data programs., • Familiarity with administrative duties., • Typing speed and accuracy., • Excellent knowledge of correct spelling, grammar and punctuation., • Strong attention to detail., • Confidentiality., • Organization skills, with an ability to stay focused on assigned tasks., • The ability to carefully handle and manage large volumes of individual documents., • The ability to work effectively under deadline., • Planning, organizing, executing, and controlling skills., • Ability to assess issues, define causes, and prioritize/execute solutions., • Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment), • Some moving of boxes and loading paper into machines will be required. Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.