General Manager and Youth Coach
7 days ago
Littleton
Job DescriptionBenefits: • Bonus based on performance, • Employee discounts, • Free uniforms, • Opportunity for advancement RESPONSIBILITIES: CENTER OPERATIONS • Understand the centers key KPIs and financials in order to make informed and responsible business decisions., • Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service., • Oversee center level initiatives i.e. center maintenance, training, brand consistency etc., • Daily, Weekly, and Monthly cleaning and maintenance of the center, • Delegate center tasks amongst the center team to ensure consistent execution., • Manage center level employee issues and manage appropriate documentation., • Typical schedule includes 4 weekday and 1 weekend shifts with specific hours dependent on the needs of the center., • Set and communicate Coach schedules using appropriate scheduling and communication platforms., • Maintain flawless lead management by conducting call drives to new and existing leads in the Centers CRM tool., • Delegate sales responsibilities to the Center staff team , i.e. call drives, trial conversion, and event booking., • Finalize sales and bookings that are generated through online self-sign up flow., • Foster a coaching culture - see something, say something., • Continuously assess and document Coaches based on theKidStrong Coach DNA profile and class quality., • Recruit, screen, interview, onboard, manage, train and evaluate coaching candidates., • Ensure candidates complete all paperwork to be in compliance with company policy and law., • Lead coaching candidates through the training process and required evaluations., • Manage and support ongoing professional development of staff through LearnUpon., • Lead Center level staff meetings focused on - development, productivity, programming, and product., • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers., • Provide accountability to all staff to uphold the KidStrong standards., • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old approximately as required by business demands., • Create positive interactions with students and families before, during, and after class., • Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it., • Demonstrate and manage the implementation of various programming and curriculum elements., • Use the KS Coaches App to record data and provide data (attendance, awards, etc.)., • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 25 pounds in weight., • Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!, • Achieve Coach Certification through the HQ Training and Certification team., • Complete training through LearnUpon as required by the HQ Training and Certification team., • Comfortable speaking to parents/guardians regarding variety of topics, • Prior experience as a pediatric OT/PT is a plus, but not required, • Previous experience in management is preferred but not required, • Practical work experience with Google and Microsoft platforms., • Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required, • Intermediate knowledge of physiology, exercise technique, and body mechanics, • CPR certified DNA/COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: High Standards • Establishes and holds high standardsNatural Leader, • Creates culture, • Takes initiativeLeads by Example, • Sets tone through actionsPassionate, • Stays focused on the KidStrong Goals., • Goal oriented and high performing.Command Presence, • Upholds KidStrong Values; creates vision for others.Teacher, • Communicate and ensure transfer of knowledge.Professional, • Approaches others in a tactful manner, • Reacts well under pressure, • Treats others with respect and consideration, • Accepts responsibility for own actions, • Follows through on commitments.Performer, • Engaging, Fun, Likable, • High Energy, Clear & Easy to UnderstandMentor, • Develops and nurtures relationships, • Focuses on developing self and othersPlanning/Organizing, • Prioritizes and plans work activities; Develops realistic action plans., • Sets goals and objectives, • Uses time efficiently, • Plans for additional resources, • Organizes or schedules other people and their tasksOral Communication, • Speaks clearly and persuasively in positive or negative situations, • Responds well to questions; Listens and gets clarification, • Demonstrates group presentation skills; Participates in meetings.Written Communication, • Writes clearly and informatively;Edits work for spelling and grammar, • Varies writing style to meet needs, • Presents numerical data effectively; Able to read and interpret written information.Teamwork, • Balances team and individual responsibilities, • Exhibits objectivity and openness to others' views, • Contributes to building a positive team spirit; Supports everyone's efforts to succeed., • Puts success of team above own interests; Able to build morale and group commitments to goals and objectivesCoachable/Low Ego Mindset, • Gives and welcomes feedback., • Encourages exploring of different perspectives to reach common goals and objectives, • Has a growth mindset; Sees every opportunity as one to learn from.Adaptability, • Comfortable calling an audible; continuing or adjusting the play after the audible is called., • Embraces innovation and a quickly-changing landscape. 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